TheMiz Posted July 3, 2019 #951 Share Posted July 3, 2019 11 minutes ago, molly361 said: Don't have a clue how many were sold but the first ones available were for cruises starting in Feb 2020. I would think that a good number of the ones booked will end up getting cancelled due to folks changing and/or cancelling their bookings for whatever reason Do they have letters that it was approved then cancelled by Royal ? Link to comment Share on other sites More sharing options...
julsb6 Posted July 3, 2019 #952 Share Posted July 3, 2019 1 minute ago, BillOh said: You are probably right, but this maybe one case where a generous tip on day 1 may allow some relaxation of procedure. that i have not been able to get them to do. the only way they will break the one drink at a time rule is if you have 2 cards in hand and put one on each card. so say husband goes with both cards gets 2 drinks, takes back to table, wife takes same 2 cards and goes back and gets 2 more drinks. 🙂 1 Link to comment Share on other sites More sharing options...
AmazedByCruising Posted July 3, 2019 #953 Share Posted July 3, 2019 4 minutes ago, awestover89 said: They're playing to their audience with a humorous email. If they were a technical firm with several technical clients they would have done a full RCA with the details they could safely release. But for the average member of the public? Does it really matter if it was a typo, a mistaken database query, a bad code push, etc? I'd be interested, but that's because I'm a software engineer so I'm interested in those details. Basically they're just trying to lighten the mood and get their guests away from the anger and frustration being vented on social media and to a happy, excited, fun place. I don't agree. They are literally saying that they don't know what happened, while non-technical people people will understand that they do. This could also be understood as "we're not telling you". Of course you write a lighthearted e-mail when it is to bring good news, but I think the average member of the public doesn't like to be lied to, or to be told that it's none of their business. I would have chosen not to mention a list of possible reasons at all. Link to comment Share on other sites More sharing options...
Rare tennislvr8 Posted July 3, 2019 #954 Share Posted July 3, 2019 4 minutes ago, AmazedByCruising said: I don't agree. They are literally saying that they don't know what happened, while non-technical people people will understand that they do. This could also be understood as "we're not telling you". Of course you write a lighthearted e-mail when it is to bring good news, but I think the average member of the public doesn't like to be lied to, or to be told that it's none of their business. I would have chosen not to mention a list of possible reasons at all. ANYONE and I mean ANYONE who can find ANY fault with that letter needs to crawl under a rock and stay there for eternity. 28 2 Link to comment Share on other sites More sharing options...
JoeFan Posted July 3, 2019 #955 Share Posted July 3, 2019 Wow, I really can't believed they honored that. Congrats to the people able to grab it. Amazon would have cancelled it and sent you a $5 gift card. 2 3 Link to comment Share on other sites More sharing options...
Casino Comp Chick Posted July 3, 2019 #956 Share Posted July 3, 2019 4 minutes ago, tennislvr8 said: ANYONE and I mean ANYONE who can find ANY fault with that letter needs to crawl under a rock and stay there for eternity. I thought it was lighthearted and they poked fun at themselves and us. The intern comment told me they were monitoring these pages also even if they were not commenting. I liked the email and I thank them again for taking care of the customers. 8 Link to comment Share on other sites More sharing options...
Crusin Susan Posted July 3, 2019 #957 Share Posted July 3, 2019 4 minutes ago, tennislvr8 said: ANYONE and I mean ANYONE who can find ANY fault with that letter needs to crawl under a rock and stay there for eternity. I don’t think any of us really give a care as to why, as long as it was honored. 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 3, 2019 #958 Share Posted July 3, 2019 We could all probably get the $18 price for the Drink Package if it was all inclusive cruise fare. I mean, free booze for all. In my opinion Link to comment Share on other sites More sharing options...
kastke Posted July 3, 2019 #959 Share Posted July 3, 2019 23 minutes ago, BillOh said: Hmm, I should design a shirt that says, "Forgive me, I have the $18 drink package" and sell them. It might save me from making a few apologies walking back to my cabin. This is how RC can make some of their money back from this special deal. 😀Design a special t-shirt about enjoying the “messed up deal of the century” and sell them on the affected cruises! I have a cruise Feb 1, I’d buy one, it would be good for the rest of my 2020 cruises. 4 1 Link to comment Share on other sites More sharing options...
taglovestocruise Posted July 3, 2019 #960 Share Posted July 3, 2019 Good news from Royal. Royal Caribbean will honor drink package price glitch IN: Drink Packages 03Jul2019 By: Matt Hochberg Days after a website glitch offered Royal Caribbean's popular drink package price for $18 per person, per day, Royal Caribbean has decided to honor the incorrect price. In an email sent to guests, the cruise line accepted the mistake occurred, and decided to own the error and honor the price. 1 Link to comment Share on other sites More sharing options...
mommao729 Posted July 3, 2019 #961 Share Posted July 3, 2019 Thanks clarea 1 Link to comment Share on other sites More sharing options...
awestover89 Posted July 3, 2019 #962 Share Posted July 3, 2019 6 minutes ago, JoeFan said: Wow, I really can't believed they honored that. Congrats to the people able to grab it. Amazon would have cancelled it and sent you a $5 gift card. I've had really good experiences with Amazon. Had a few items that didn't get delivered within the 2 day promise and then overnighted me a second of the item for free and told me to keep the first if/when it arrived 3 Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2019 #963 Share Posted July 3, 2019 4 minutes ago, mommao729 said: Thanks clarea Please report back if you get a response. Link to comment Share on other sites More sharing options...
Tasm3n Posted July 3, 2019 #964 Share Posted July 3, 2019 4 minutes ago, awestover89 said: I've had really good experiences with Amazon. Had a few items that didn't get delivered within the 2 day promise and then overnighted me a second of the item for free and told me to keep the first if/when it arrived Same. I've always had great customer service from Amazon. 2 Link to comment Share on other sites More sharing options...
karena1 Posted July 3, 2019 #965 Share Posted July 3, 2019 17 minutes ago, tennislvr8 said: ANYONE and I mean ANYONE who can find ANY fault with that letter needs to crawl under a rock and stay there for eternity. Totally agree, just be happy now and stop the negative comments 4 Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2019 #966 Share Posted July 3, 2019 5 minutes ago, awestover89 said: I've had really good experiences with Amazon. Had a few items that didn't get delivered within the 2 day promise and then overnighted me a second of the item for free and told me to keep the first if/when it arrived Same here, multiple times. 1 Link to comment Share on other sites More sharing options...
Crusin Susan Posted July 3, 2019 #967 Share Posted July 3, 2019 25 minutes ago, TheMiz said: Do they have letters that it was approved then cancelled by Royal ? We have letters Link to comment Share on other sites More sharing options...
Baseball fan Posted July 3, 2019 #968 Share Posted July 3, 2019 12 minutes ago, Crusin Susan said: We have letters Give them credit....at least they have a sense of humor about it...😀 4 2 Link to comment Share on other sites More sharing options...
TheMiz Posted July 3, 2019 #969 Share Posted July 3, 2019 12 minutes ago, Crusin Susan said: We have letters Anyone who had bought this package THEN had it cancelled have both copies ? On Tuesday some on here said they got letters saying their package was cancelled do to the error. Link to comment Share on other sites More sharing options...
mommao729 Posted July 3, 2019 #970 Share Posted July 3, 2019 Host clarea I will let you know. I just sent it Link to comment Share on other sites More sharing options...
Judyrem Posted July 3, 2019 #971 Share Posted July 3, 2019 37 minutes ago, kastke said: This is how RC can make some of their money back from this special deal. 😀Design a special t-shirt about enjoying the “messed up deal of the century” and sell them on the affected cruises! I have a cruise Feb 1, I’d buy one, it would be good for the rest of my 2020 cruises. Is that for the ABC islands on Adventure? If so, I am going too! Link to comment Share on other sites More sharing options...
potteran Posted July 3, 2019 #972 Share Posted July 3, 2019 No letter yet! Link to comment Share on other sites More sharing options...
kastke Posted July 3, 2019 #973 Share Posted July 3, 2019 4 minutes ago, Judyrem said: Is that for the ABC islands on Adventure? If so, I am going too! No, it’s on Vision, Southern Caribbean, second week of B2B. The package couldn’t be booked for the first week! 1 Link to comment Share on other sites More sharing options...
Judyrem Posted July 3, 2019 #974 Share Posted July 3, 2019 2 hours ago, Judyrem said: I don't think 168$ is free. do you? How do you feel about Royal charging me 200% on a solo cruise? "Being greedy" are they, getting free stuff LOL. Where's my free stuff? BTW, I just returned to cruising again after 16 years and I am not loyal Royal or to any other cruise line. I just want to be respected as a customer, not being diddled around like I am some naive schmuck. In fact I am going on a HAL cruise for my birthday in November. I am now in the Royal camp. I do have four cruises with them in the next 6 months. Sometimes all it takes is a nice gesture, I know I am "easy". 2 Link to comment Share on other sites More sharing options...
sandebeach Posted July 3, 2019 #975 Share Posted July 3, 2019 48 minutes ago, kastke said: This is how RC can make some of their money back from this special deal. 😀Design a special t-shirt about enjoying the “messed up deal of the century” and sell them on the affected cruises! I have a cruise Feb 1, I’d buy one, it would be good for the rest of my 2020 cruises. This image of a T-shirt was already posted on one of my FB groups, I love it! 1 4 Link to comment Share on other sites More sharing options...
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