Ourusualbeach Posted July 4, 2019 #1076 Share Posted July 4, 2019 1 minute ago, micruiser2002 said: But is that the email attached to your C&A account? Nope, I only added it to one cruise. Really beside the point. When I booked the packages I received the confirmation on the e mail I provided. I would have thought they would sent out the notifications to the same e mail. Link to comment Share on other sites More sharing options...
LilBlackDress Posted July 4, 2019 #1077 Share Posted July 4, 2019 1 minute ago, Merion_Mom said: 4 packages, 4 cruises. 4 confirmation emails immediately Monday night. One email this afternoon. 😊 (to my correct, usual email address) Thanks! 2 people, 2 cruises, 2 packages per cruise, 2 confirmation emails immediately Monday Night and one email today!! Link to comment Share on other sites More sharing options...
LilBlackDress Posted July 4, 2019 #1078 Share Posted July 4, 2019 As if this board doesn't get enough Drink Package threads... watch them flood in now!! Link to comment Share on other sites More sharing options...
micruiser2002 Posted July 4, 2019 #1079 Share Posted July 4, 2019 Just now, Ourusualbeach said: Nope, I only added it to one cruise. Really beside the point. When I booked the packages I received the confirmation on the e mail I provided. I would have thought they would sent out the notifications to the same e mail. No not necessarily, it depends on the logic used to determine what email to respond to. I would assume they would only want to send 1 email no matter how many packages were bought. So then they have to decide what email to use knowing multiple could be associated with one account. I have purchased packages on my sons account using my email, so what email should they use? I think they should have used the email attached to the primary passengers C&A account but who knows. Link to comment Share on other sites More sharing options...
travelplus Posted July 4, 2019 #1080 Share Posted July 4, 2019 Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package. While as a Gesture of Goodwill Royal Caribbean accepts the price they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. Also legally Royal has every right to cancel or change a package for new purchasers but they cannot add more gratuity to an already purchased package. What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events. Just my 2 cents. Link to comment Share on other sites More sharing options...
cgags47 Posted July 4, 2019 #1081 Share Posted July 4, 2019 8 minutes ago, travelplus said: Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package. We all received messages today that they are honoring the packages..... 3 Link to comment Share on other sites More sharing options...
karena1 Posted July 4, 2019 #1082 Share Posted July 4, 2019 All of my packages hit my credit card overnight. I received a confirmation email for each one when I booked it and then one email yesterday saying they will honor the price. So I will keep all of that and take it with on each cruise along with a copy of my credit card showing I actually paid for it. Just plan to have all the documentation with me each time just in case. But glad the charges hit so now I know they are paid for. When Royal called me yesterday they thanked me for my email thanking them for honoring the price. It was a nice conversation, told them thank you very much and that they were great We were debating booking another cruise on Indy in June next year and with the savings on the packages, we did get it booked yesterday-lol!! 2 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 4, 2019 #1083 Share Posted July 4, 2019 3 hours ago, travelplus said: Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package. While as a Gesture of Goodwill Royal Caribbean accepts the price they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. Also legally Royal has every right to cancel or change a package for new purchasers but they cannot add more gratuity to an already purchased package. What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events. Just my 2 cents. ??? 3 1 Link to comment Share on other sites More sharing options...
Wine-O Posted July 4, 2019 #1084 Share Posted July 4, 2019 8 hours ago, Merion_Mom said: Most of us have gotten the email that has been posted several times on this thread. But I'll post it again for you, Mike. 😉 😄 Thanks, Carol, but I read the posted email on here that was posted several times. My question is: "Should I be getting an email, or an email like this?" I have not received one, not even in my spam folder. I did check my cc statement this morning, and it went from pending to posted. 🍷 Link to comment Share on other sites More sharing options...
Casino Comp Chick Posted July 4, 2019 #1085 Share Posted July 4, 2019 (edited) 1 minute ago, Wine-O said: Thanks, Carol, but I read the posted email on here that was posted several times. My question is: "Should I be getting an email, or an email like this?" I have not received one, not even in my spam folder. I did check my cc statement this morning, and it went from pending to posted. 🍷 Then you are fine as wine. 🍷 Edited July 4, 2019 by Casino Comp Chick Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 4, 2019 #1086 Share Posted July 4, 2019 5 minutes ago, Wine-O said: Thanks, Carol, but I read the posted email on here that was posted several times. My question is: "Should I be getting an email, or an email like this?" I have not received one, not even in my spam folder. I did check my cc statement this morning, and it went from pending to posted. 🍷 Travel agents received a copy of all their guests who booked this package. In the accompanying letter from Royal it was so they could contact guests in case the email that Royal had on file did not work. From personal experience it appears that they used an e mail associated with your C&A account and not the one you provided when making the cruise planner purchase. bottom line is that it is not necessary to have the email. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 4, 2019 #1087 Share Posted July 4, 2019 6 hours ago, Ourusualbeach said: I would have thought they would sent out the notifications to the same e mail. You say that after experiencing the Glitch? 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 4, 2019 #1088 Share Posted July 4, 2019 14 minutes ago, Wine-O said: Thanks, Carol, but I read the posted email on here that was posted several times. My question is: "Should I be getting an email, or an email like this?" I have not received one, not even in my spam folder. I did check my cc statement this morning, and it went from pending to posted. 🍷 Emailgate? We have the GLITCH and now Emailgate. Let’s start a thread complaining about not getting the email. Lol 2 Link to comment Share on other sites More sharing options...
Wine-O Posted July 4, 2019 #1089 Share Posted July 4, 2019 4 minutes ago, Milwaukee Eight said: Emailgate? We have the GLITCH and now Emailgate. Let’s start a thread complaining about not getting the email. Lol Maybe we should. 😁 It's not even showing up in my Cruise Planner. I'm not feeling "warm & fuzzy" about it. 😏 🍷 1 Link to comment Share on other sites More sharing options...
marci22 Posted July 4, 2019 #1090 Share Posted July 4, 2019 8 hours ago, Ourusualbeach said: Why are so many hung up on getting that e mail. It’s out there, in e mails, twitter and Facebook. Because Royal Caribbean. Link to comment Share on other sites More sharing options...
Judyrem Posted July 4, 2019 #1091 Share Posted July 4, 2019 (edited) Second email from Royal: Hello Judith, Thank you for responding to my previous email. Please be advised that we are honoring the original promotion that was offered online. There will be a mass email forwarded to all of our guests advising of the price of our Deluxe Beverage Package. Judith, we appreciate your patience and we’re happy to have you onboard soon! Sincerely, Stephanie Campos Executive Office Royal Guest Experience Management I will be on board this Sunday on Harmony of the Seas.😁 I will be paying full price for the beverage package. I will be getting the 18$ Deluxe on Adventure of the Seas Feb 1, 2020.😁 Edited July 4, 2019 by Judyrem Link to comment Share on other sites More sharing options...
fscool Posted July 4, 2019 #1092 Share Posted July 4, 2019 I wonder how many people lost their jobs at RCL yesterday. Link to comment Share on other sites More sharing options...
Clarea Posted July 4, 2019 #1093 Share Posted July 4, 2019 2 minutes ago, fscool said: I wonder how many people lost their jobs at RCL yesterday. Probably none of the IT people. They keep those no matter what. 1 1 Link to comment Share on other sites More sharing options...
fscool Posted July 4, 2019 #1094 Share Posted July 4, 2019 Just now, Host Clarea said: Probably none of the IT people. They keep those no matter what. Yeah, tell me about it. Our company puts in business software and one of the features we have is that if a price is put in that is more than 40% different than the List Price the system won't automatically go live with that price. That item lands on a special Price Exceptions report for review before it can be approved. Guess, RCL didn't think of that. Link to comment Share on other sites More sharing options...
Clarea Posted July 4, 2019 #1095 Share Posted July 4, 2019 7 minutes ago, fscool said: Yeah, tell me about it. Our company puts in business software and one of the features we have is that if a price is put in that is more than 40% different than the List Price the system won't automatically go live with that price. That item lands on a special Price Exceptions report for review before it can be approved. Guess, RCL didn't think of that. Nope, probably not. I still think this could have been some sort of experiment. 3 2 Link to comment Share on other sites More sharing options...
GUEST71919 Posted July 4, 2019 #1096 Share Posted July 4, 2019 (edited) 5 hours ago, travelplus said: Sorry to burst your bubble but somewhere embedded in the Terms and Conditions there must be a clause alluding to Mistake Pricing whereby Royal Caribbean has every right not to accept the mistake pricing and ask for the rest of the money or cancel the reservation or in this case beverage package. While as a Gesture of Goodwill Royal Caribbean accepts the price they are under no obligation to do so. Yes it takes time to send cancellation e-mails out. They have over a year to do so. Also legally Royal has every right to cancel or change a package for new purchasers but they cannot add more gratuity to an already purchased package. What you must understand is reasonably did you think this was the price? Royal Caribbean via Twitter said the package will be cancelled and you will have to repurchase the package at the current prevailing rate meaning what it costs without the error. If Royal were generous they could offer some bonus OBC to offset the cost but again they are in no obligation to do so Royal lets you cancel the package so you are out $0 but will have to pay the correct price. Airlines have had mistake fares and most of them are not accepted hence why one does not purchase nonrefundable hotel rooms or events. Just my 2 cents. This so confuses me - I feel like we just went back two days. Yes we know, everyone knows. Many assumed it was strange RCL pricing (too many posts here were demeaning to people as if they were idiots to believe it was true but most are now past all that, , reps confirmed it was right, then reps said it would be honored, then they changed, then the company decided it was only right to honor it given all of that. Have you read this thread?! Edited July 4, 2019 by 2Beeze 5 Link to comment Share on other sites More sharing options...
RoamingRetirees Posted July 4, 2019 #1097 Share Posted July 4, 2019 1 minute ago, 2Beeze said: This so confuses me - I feel like we just went back two days. Yes we know, everyone knows. Many assumed it was strange RCL pricing, reps confirmed it was right, then reps said it would be honored, then they changed, then the company decided it was only right to honor it given all of that. Have you read this thread?! Sounds to me like they just read the original post and then immediately gave their two cents' worth. 5 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 4, 2019 #1098 Share Posted July 4, 2019 It took Royal two days to finally decide what to do and now people can’t get over not getting an email even after realizing how bad their IT department operates. Lol Link to comment Share on other sites More sharing options...
Clarea Posted July 4, 2019 #1099 Share Posted July 4, 2019 Just now, Milwaukee Eight said: It took Royal two days to finally decide what to do and now people can’t get over not getting an email even after realizing how bad their IT department operates. Lol It's always something here on Cruise Critic!🙄 2 1 Link to comment Share on other sites More sharing options...
jodyndavid2004 Posted July 4, 2019 #1100 Share Posted July 4, 2019 I wondering how many actually got the 18.00 dollar deluxe drink package 1 Link to comment Share on other sites More sharing options...
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