Coralc Posted July 3, 2019 #676 Share Posted July 3, 2019 2 minutes ago, KelJ said: I, out of the blue, received a new emailed guest invoice last night (9:51 pm). At first I thought it was going to be a drink package cruise planner cancellation. I printed it off today and compared it to my months-old guest invoice, and there was no change whatsoever, but for the invoice date. I used OBC toward the drink package, but the OBC was still listed in the invoice. I’ve read over the last couple days that many C&A members, like you, have had to re-enter their C&A numbers, but I haven’t had to do that. Weird coincidence? Well that is weird Kel. I was away from the computer yesterday and late to the party. I had to cancel our previous drink package purchase in an attempt to purchase the lower price that was showing in the planner. I received an "unable to add to cart" message. So after several attempts I just re-purchased it at the going price. Normally that would result in a credit/debit to our charge card. Instead...we also received a new guest invoice from RCL last night. Apparently, instead of a refund to my credit card "they" decided to apply my $1625 drink package refund to my total cruise fare for my 2020 Allure sailing. So I will end up paying another $1625 for the drink package on my credit card next month. Nothing like forced payments. In the long run, it doesn't really matter. But it seems odd that they decided how they would use my money or apply my refund. I suppose I could make a fuss, but it isn't worth it. ~Patti Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2019 #677 Share Posted July 3, 2019 6 minutes ago, awestover89 said: I was trying to apply for a job as a computer programmer but the careers website kept having errors. I spoke with a Royal rep at a convention and she pretty much said that 90% of their coding work is actually just outsourced to contractors from other companies. They need to switch to a different set of contractors. 6 Link to comment Share on other sites More sharing options...
Tasm3n Posted July 3, 2019 #678 Share Posted July 3, 2019 6 minutes ago, awestover89 said: I was trying to apply for a job as a computer programmer but the careers website kept having errors. I spoke with a Royal rep at a convention and she pretty much said that 90% of their coding work is actually just outsourced to contractors from other companies. This is so not surprising and so very disappointing. 1 Link to comment Share on other sites More sharing options...
KelJ Posted July 3, 2019 #679 Share Posted July 3, 2019 (edited) 6 minutes ago, Coralc said: Well that is weird Kel. I was away from the computer yesterday and late to the party. I had to cancel our previous drink package purchase in an attempt to purchase the lower price that was showing in the planner. I received an "unable to add to cart" message. So after several attempts I just re-purchased it at the going price. Normally that would result in a credit/debit to our charge card. Instead...we also received a new guest invoice from RCL last night. Apparently, instead of a refund to my credit card "they" decided to apply my $1625 drink package refund to my total cruise fare for my 2020 Allure sailing. So I will end up paying another $1625 for the drink package on my credit card next month. Nothing like forced payments. In the long run, it doesn't really matter. But it seems odd that they decided how they would use my money or apply my refund. I suppose I could make a fuss, but it isn't worth it. ~Patti Wow. Just wow. 😳 Edit to add: Imagine if they cancel everybody’s $18 drink packages but just apply the credit to cruise fare still owed. I know everyone has to pay the cruise fare sooner or later, but I prefer to decide when. Edited July 3, 2019 by KelJ Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 3, 2019 #680 Share Posted July 3, 2019 19 minutes ago, KelJ said: I, out of the blue, received a new emailed guest invoice last night (9:51 pm). At first I thought it was going to be a drink package cruise planner cancellation. I printed it off today and compared it to my months-old guest invoice, and there was no change whatsoever, but for the invoice date. I used OBC toward the drink package, but the OBC was still listed in the invoice. I’ve read over the last couple days that many C&A members, like you, have had to re-enter their C&A numbers, but I haven’t had to do that. Weird coincidence? The OBC listed on the invoice does not update as you spend it. Link to comment Share on other sites More sharing options...
dsvd79 Posted July 3, 2019 #681 Share Posted July 3, 2019 (edited) edit Edited July 3, 2019 by dsvd79 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 3, 2019 #682 Share Posted July 3, 2019 12 minutes ago, awestover89 said: And travel agents sharing with their clients. Many times they are the same Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 3, 2019 #683 Share Posted July 3, 2019 26 minutes ago, awestover89 said: I'm also not sure if it was available in all markets or just for US bookings. It was definitely available for Canadians.😁 2 Link to comment Share on other sites More sharing options...
KelJ Posted July 3, 2019 #684 Share Posted July 3, 2019 21 minutes ago, Ourusualbeach said: The OBC listed on the invoice does not update as you spend it. I’ve never had it update on the invoice either, but I was trying to rationalize why I may have been receiving a new invoice. Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 3, 2019 #685 Share Posted July 3, 2019 3 minutes ago, KelJ said: I’ve never had it update on the invoice either, but I was trying to rationalize why I may have been receiving a new invoice. I get the invoices for one sailing I have but not for my others. Link to comment Share on other sites More sharing options...
Sailing_Canuck Posted July 3, 2019 #686 Share Posted July 3, 2019 (edited) So here is another question - IF Royal decides to honour the price and let people keep their deluxe drink packages, are you then going to start receiving complaints from people who didn't get to order it in time? I mean, on one side, people will reply "to bad, so sad, missed out on the opportunity" but then could not the same response be turned around on the people demanding their drink packages at the erroneous rate "to bad, so sad, it was an error..." *shrugs* I dunno, I think if RCL is going to honor those error prices, maybe they are going to get complaints they should extend that offer to everyone. Fair is fair? Isn't that what this whole hullabaloo is about? Edited July 3, 2019 by Sailing_Canuck 4 Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 3, 2019 #687 Share Posted July 3, 2019 3 minutes ago, Sailing_Canuck said: So here is another question - IF Royal decides to honour the price and let people keep their deluxe drink packages, are you then going to start receiving complaints from people who didn't get to order it in time? I mean, on one side, people will reply "to bad, so sad, missed out on the opportunity" but then could not the same response be turned around on the people demanding their drink packages at the erroneous rate "to bad, so sad, it was an error..." *shrugs* I dunno, I think if RCL is going to honor those error prices, maybe they are going to get complaints they should extend that offer to everyone. Fair is fair? Isn't that what this whole hullabaloo is about? No. That's not what the hullabaloo is about. If someone on my roll call posts that he got a price drop, and I don't see the post until a week later, and the price drop is gone, I don't feel that I have been wronged. 12 1 Link to comment Share on other sites More sharing options...
SF Posted July 3, 2019 #688 Share Posted July 3, 2019 2 minutes ago, Merion_Mom said: No. That's not what the hullabaloo is about. If someone on my roll call posts that he got a price drop, and I don't see the post until a week later, and the price drop is gone, I don't feel that I have been wronged. Totally agree. 😀 Link to comment Share on other sites More sharing options...
cgags47 Posted July 3, 2019 #689 Share Posted July 3, 2019 5 minutes ago, Merion_Mom said: No. That's not what the hullabaloo is about. If someone on my roll call posts that he got a price drop, and I don't see the post until a week later, and the price drop is gone, I don't feel that I have been wronged. Exactly. If I miss out on a sale, that's on me. What has us all worked up is the way this entire situation has been handled. I'm hoping they realize they can easily afford to honor the sale for all who purchased it. 1 Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 3, 2019 #690 Share Posted July 3, 2019 6 minutes ago, Merion_Mom said: No. That's not what the hullabaloo is about. If someone on my roll call posts that he got a price drop, and I don't see the post until a week later, and the price drop is gone, I don't feel that I have been wronged. And just to be clear, if I see it the same day but the price drop is gone, I STILL don't feel wronged. 😉 1 1 Link to comment Share on other sites More sharing options...
Sailing_Canuck Posted July 3, 2019 #691 Share Posted July 3, 2019 1 minute ago, Merion_Mom said: No. That's not what the hullabaloo is about. If someone on my roll call posts that he got a price drop, and I don't see the post until a week later, and the price drop is gone, I don't feel that I have been wronged. I hear you - I guess my thinking is given an inch take a mile in this case. If RCL does give people the package at the deal (which would be cool), does that open the gates for other people to ask for it. I get what you mean, it's like missing a sale. But on the other hand - I can see other's complaining it's not fair. Not everyone is rationale or can accept they missed out. Again, just musing at this point 🙂 Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 3, 2019 #692 Share Posted July 3, 2019 1 minute ago, Sailing_Canuck said: I hear you - I guess my thinking is given an inch take a mile in this case. If RCL does give people the package at the deal (which would be cool), does that open the gates for other people to ask for it. I get what you mean, it's like missing a sale. But on the other hand - I can see other's complaining it's not fair. Not everyone is rationale or can accept they missed out. Again, just musing at this point 🙂 Muse all you want, but you are barking up the wrong tree. 1 1 Link to comment Share on other sites More sharing options...
ninja1 Posted July 3, 2019 #693 Share Posted July 3, 2019 1 hour ago, Ourusualbeach said: It was definitely available for Canadians.😁 And Norway. But it was in the middle of the night here, and in most of Western Europe, so limited damage maybe. Link to comment Share on other sites More sharing options...
Coralc Posted July 3, 2019 #694 Share Posted July 3, 2019 (edited) 45 minutes ago, Merion_Mom said: And just to be clear, if I see it the same day but the price drop is gone, I STILL don't feel wronged. 😉 I am ticked that I missed it. It still showed $18 in the cruise planner, but I was unable to book it. And I am happy for the folks on our sailing that were able to get the deal. And of course we are going on an "A" ship. Maybe if it had been on "V"oyager, I might have had more time before they corrected it. Edited July 3, 2019 by Coralc Link to comment Share on other sites More sharing options...
TheMiz Posted July 3, 2019 #695 Share Posted July 3, 2019 WOW I guess most here don't like to fly under the radar. 1 1 Link to comment Share on other sites More sharing options...
cgags47 Posted July 3, 2019 #696 Share Posted July 3, 2019 1 minute ago, TheMiz said: WOW I guess most here don't like to fly under the radar. How so? Link to comment Share on other sites More sharing options...
Coralc Posted July 3, 2019 #697 Share Posted July 3, 2019 1 minute ago, TheMiz said: WOW I guess most here don't like to fly under the radar. I don't know what that means in this case? Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 3, 2019 #698 Share Posted July 3, 2019 I think that George is echoing a previous poster or two, who think that people should just keep amazing news about a bargain to themselves. 1 Link to comment Share on other sites More sharing options...
LilBlackDress Posted July 3, 2019 #699 Share Posted July 3, 2019 3 hours ago, Coralc said: Well that is weird Kel. I was away from the computer yesterday and late to the party. I had to cancel our previous drink package purchase in an attempt to purchase the lower price that was showing in the planner. I received an "unable to add to cart" message. So after several attempts I just re-purchased it at the going price. Normally that would result in a credit/debit to our charge card. Instead...we also received a new guest invoice from RCL last night. Apparently, instead of a refund to my credit card "they" decided to apply my $1625 drink package refund to my total cruise fare for my 2020 Allure sailing. So I will end up paying another $1625 for the drink package on my credit card next month. Nothing like forced payments. In the long run, it doesn't really matter. But it seems odd that they decided how they would use my money or apply my refund. I suppose I could make a fuss, but it isn't worth it. ~Patti WOW! Nice of them to tell you when and how you are going to pay for your cruise!! WOW!! 3 hours ago, KelJ said: Wow. Just wow. 😳 Edit to add: Imagine if they cancel everybody’s $18 drink packages but just apply the credit to cruise fare still owed. I know everyone has to pay the cruise fare sooner or later, but I prefer to decide when. I totally agree. Yes, I have to pay it one way or another but I would like the option of deciding when and how I am going to pay it! Another thought... How can they bypass my TA? I can't make changes with them unless my TA does, but they can? Link to comment Share on other sites More sharing options...
Maverick61 Posted July 3, 2019 #700 Share Posted July 3, 2019 Sorry, but most companies do not honor major price mistakes like this. This may not be popular to say here but Royal should not either. I mean, come on people - everyone knew it was an error on RC's part. Everyone tried to take advantage of that error. Sometimes an error may slip through but often it is caught and corrected No one should be bashing Royal for a mistake that everyone knew was too good to be true. 2 1 Link to comment Share on other sites More sharing options...
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