ez air question

[mycruisey]

I have had an ongoing conversation with various princess reps regarding the rules for flexible fares with ezair. 

On the travel page in the cruise personalizer it clearly states among other things that there are:

"No Change Fees: up to 45 days prior to your flight"

However when you click on this link:  https://book.princess.com/cruisepersonalizer/ezAirDetails.page

it states that there are no change fees up to 45 days prior to departure.  This is contradictory to me.  I have a flight post cruise on February 19 which is clearly more than 45 days from now.  However they are insisting that since it is 41 days until departure on my cruise, I would have to incur change fees for this flight.  Has anyone else encountered this issue?

[Loritd]

I thought it was 45 days before your cruise starts, we have a pre cruisetour I figured my 45 days would be from when my cruisetour starts.

Edited December 23, 2019 by Loritd

[weedpindle]

How about departure from the airport you are flying from since it is 'ezAIR'

[cherylandtk]

I always thought it was cruise departure, but somebody else posted just a few days ago that if you take an early flight prior to the cruise—arriving several days before the cruise—its 45 days before that.  
 

I suppose this means it’s 45 days before any departure, whichever comes first.

[mycruisey]

3 minutes ago, weedpindle said:

How about departure from the airport you are flying from since it is 'ezAIR'

We do not have ezair departure on this cruise  as we are already on another cruise for which we used ezair for departure.

[weedpindle]

5 hours ago, mycruisey said:

We do not have ezair departure on this cruise  as we are already on another cruise for which we used ezair for departure.

If you are not using ezair, then the airline rules apply, not Princess rules.

[skynight]

Below is one of the actual Terms and Conditions that appear at the bottom of the Princess flexible air confirmation received through our T.A.. There are actually 10 fine print statements. The first one is the one that I think applies to your situation. The advertising messages "No Change Fees:up to 45 days prior to your flight" and "Cancel flexible airfare up to 45 days prior to departure with no fees" are misleading with departure a fuzzy date and flight date not always the final deadline.

 

Actual Terms & Conditions

“No fees will be charged for changes and cancellations made more than 45 days from the outbound flight date or sail departure date (whichever is earlier)”

 

[Steelers36]

The OP has a one-way return flight after the last cruise.  Their outbound is on an earlier cruise.  The question is in the case of a return flight post-cruise ONLY, when does the 45-day mark come?

[Steelers36]

1 minute ago, skynight said:

Actual Terms & Conditions

“No fees will be charged for changes and cancellations made more than 45 days from the outbound flight date or sail departure date (whichever is earlier)”

This is likely what to go by as it is quite clear.

[mycruisey]

14 hours ago, skynight said:

Below is one of the actual Terms and Conditions that appear at the bottom of the Princess flexible air confirmation received through our T.A.. There are actually 10 fine print statements. The first one is the one that I think applies to your situation. The advertising messages "No Change Fees:up to 45 days prior to your flight" and "Cancel flexible airfare up to 45 days prior to departure with no fees" are misleading with departure a fuzzy date and flight date not always the final deadline.

 

Actual Terms & Conditions

“No fees will be charged for changes and cancellations made more than 45 days from the outbound flight date or sail departure date (whichever is earlier)”

 

Thanks Skynight.   I cannot find this statement anywhere on my paperwork,  but I believe that it clarifies my question.  

[nini]

On 12/23/2019 at 7:42 AM, mycruisey said:

"up to 45 days prior to departure."

Not before the flight home, but 45 days prior to departure of the cruise itself.

[CFD130]

But after payment you can still change the flights BUT you still have to pay the airline change fee- just did it for a better flight schedule after our original airline changed  flights- aircraft etc. 

[yappielovetocruise]

i have made payment of my flights but I am 104days out on my cruise.   i found lower price flights if I did a flight quote on my cruise but the lower price flights does not appear when I do add /modify.  Should I cancel my flights and rebook and hope to get access to the lower priced flights?  Has anyone have this experience?

[katisdale]

I made payment before 45 days so I could upgrade using miles and money. Making payment took me out of EZ-air and I am now under the airline rules. This was great for me as I really wanted to upgrade. But I can no longer make changes without going through the airline. I think you may be in a similar situation.

[Colo Cruiser]

11 minutes ago, yappielovetocruise said:

i have made payment of my flights but I am 104days out on my cruise.   i found lower price flights if I did a flight quote on my cruise but the lower price flights does not appear when I do add /modify.  Should I cancel my flights and rebook and hope to get access to the lower priced flights?  Has anyone have this experience?

This is the reason I say don't rely on a mock booking to compare fights/prices.

There are times when you are actually ready to change in your booking they cannot be found.

It is very easy and quick to check/change flights through your EZ Air booking.

We never pay for flights ahead of time either.

When you pay for the flights it can create issues trying to make changes and get refunds. 

[Tedferg]

To OP: Did you book flight TO first cruise and flight FROM second cruise as a round trip or two separate One Way flights ?

[Colo Cruiser]

12 minutes ago, Tedferg said:

To OP: Did you book flight TO first cruise and flight FROM second cruise as a round trip or two separate One Way flights ?

If it is one booking on a b2b then you cannot book 2 one ways. Has to be a 1 one way or a R/T.

If they are separate bookings with 2 booking #'s then yes 2 one ways could be booked.

[Tedferg]

1 minute ago, Colo Cruiser said:

If it is one booking on a b2b then you cannot book 2 one ways. Has to be a 1 one way or a R/T.

If they are separate bookings with 2 booking #'s then yes 2 one was can be booked.

Thanks for clarification.