Rare Kangakid Posted February 13, 2020 #1 Share Posted February 13, 2020 What should have been a fantastic family holiday has turned into a extremely disappointing experience for our family. We arrived at the OPT terminal in Sydney after flying up from Melbourne this morning, to join Ovation for a 9 night cruise. When my son and his family went to check in, they were taken upstairs and advised that as the itinerary had changed this morning they could no longer cruise, as there were now 3 sea days in the new itinerary and under RCI policy no child under 12 months could cruise. They have a 10 month old and a 7 year old, so this meant they were no longer able to join the cruise. You can imagine the tears from the 7 yo who was meeting up with her cousin from another state. RCI have offered a full refund [which goes without saying] hotel for the night until they can get a flight home tomorrow. Needless to say the rest of the family are saddened and deeply upset by the decision to change itinerary at the last minute. We are not alone as there were numerous families with under 1 YO that this impacted. Bad form RCI. There were other options available with respect to the changed itinerary. To say this has coloured our view of RCI is an understatement. 2 Link to comment Share on other sites More sharing options...
mugtech Posted February 13, 2020 #2 Share Posted February 13, 2020 Probably had to change the itinerary because some islands are refusing all cruise ships. RCI did what they could for you, what else would you expect? Link to comment Share on other sites More sharing options...
Cel_cruise Posted February 13, 2020 #3 Share Posted February 13, 2020 As a mom - I empathize with this family. What a devastating blow to a family vacation! I wish that they also gave something to the cousins who were cruising!! As I understand this self imposed 3 sea day rule - it was because they did not think they could support infant urgent care for multiple days. Unless they have drastically changed itineraries, it seems that even if they had 3 sea days that they may still be incredibly close to the islands during that time which would make it easy to dock in an emergency. 1 Link to comment Share on other sites More sharing options...
Biker19 Posted February 13, 2020 #4 Share Posted February 13, 2020 1 minute ago, Cel_cruise said: it seems that even if they had 3 sea days that they may still be incredibly close to the islands during that time which would make it easy to dock in an emergency. Not much out there between Sydney and Vanuatu/Mystery Island. Nothing like Florida and Bahamas. 3 Link to comment Share on other sites More sharing options...
Rare twangster Posted February 13, 2020 #5 Share Posted February 13, 2020 Just left Ovation. As mentioned some islands have closed to ships. Out of Royal’s hands. The policy for children under 12 months is for their safety and well being. Unfortunate situation for sure. 15 Link to comment Share on other sites More sharing options...
Hogbay Posted February 13, 2020 #6 Share Posted February 13, 2020 And if ...if something goes wrong...two thumbs up RCI 👍👍 You were well aware of the policy if not should of .sayin as it is sorry/NOT sorry . 4 Link to comment Share on other sites More sharing options...
Esilef Posted February 13, 2020 #7 Share Posted February 13, 2020 (edited) i am very sorry to hear that your family were unable to sail. Edited February 13, 2020 by Esilef 1 Link to comment Share on other sites More sharing options...
chrisb74 Posted February 13, 2020 #8 Share Posted February 13, 2020 53 minutes ago, Biker19 said: Not much out there between Sydney and Vanuatu/Mystery Island. But the cruise was always going to those places! It changed from Sydney -> Noumea -> Mystery -> Brisbane -> Sydney to Sydney -> Noumea -> Mystery -> Sydney. So they're cruising slower at some point to waste time. At no point will they be further from land than they would have been anyway. 2 Link to comment Share on other sites More sharing options...
chrisb74 Posted February 13, 2020 #9 Share Posted February 13, 2020 Ok. This might be even more crazy than i thought. the first "sea day" is actually anchored in Sydney Harbour from 3am tomorrow to 6pm tomorrow when it sails for Noumea. 1 Link to comment Share on other sites More sharing options...
jsg612 Posted February 13, 2020 #10 Share Posted February 13, 2020 1 hour ago, twangster said: Just left Ovation. As mentioned some islands have closed to ships. Out of Royal’s hands. The policy for children under 12 months is for their safety and well being. Unfortunate situation for sure. Hi Twangster, would you be able to tell me which islands? Have a cruise leaving 25th feb and have lots of island stops. Thnx Link to comment Share on other sites More sharing options...
chrisb74 Posted February 13, 2020 #11 Share Posted February 13, 2020 2 minutes ago, jsg612 said: ave a cruise leaving 25th feb and have lots of island stops My understanding is that this delay is not due to closed islands, it's due to the cyclone transitting down the Australian coast. It'll be long gone. 1 Link to comment Share on other sites More sharing options...
jsg612 Posted February 13, 2020 #12 Share Posted February 13, 2020 1 minute ago, chrisb74 said: My understanding is that this delay is not due to closed islands, it's due to the cyclone transitting down the Australian coast. It'll be long gone. Hopefully thats the case. I just read an article saying they closed due to the virus but dated over a week ago so fingers crossed. https://cruisepassenger.com.au/south-pacific-islands-turns-cruise-ships-away-due-to-coronavirus-fears/ Link to comment Share on other sites More sharing options...
Adam Coulter Posted February 13, 2020 #13 Share Posted February 13, 2020 2 minutes ago, jsg612 said: Hopefully thats the case. I just read an article saying they closed due to the virus but dated over a week ago so fingers crossed. https://cruisepassenger.com.au/south-pacific-islands-turns-cruise-ships-away-due-to-coronavirus-fears/ You might want to check Cruise Critic 🙂 We have multiple stories about this, including this one: https://www.cruisecritic.co.uk/news/5048/ 1 Link to comment Share on other sites More sharing options...
morrowz Posted February 13, 2020 #14 Share Posted February 13, 2020 Definitely the weather ,Brisbane is coping a lot of rain too . Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted February 13, 2020 #15 Share Posted February 13, 2020 Sorry this happened to your family. 1 Link to comment Share on other sites More sharing options...
spookwife Posted February 13, 2020 #16 Share Posted February 13, 2020 welp, not ideal but I would have found a way for the 7 yo and a parent to sail anyway. but to blame RC for sticking to their guns about a policy in place meant to protect infants is bad form. 5 Link to comment Share on other sites More sharing options...
Biker19 Posted February 13, 2020 #17 Share Posted February 13, 2020 1 hour ago, chrisb74 said: Ok. This might be even more crazy than i thought. the first "sea day" is actually anchored in Sydney Harbour from 3am tomorrow to 6pm tomorrow when it sails for Noumea. I was wondering why the ship has not left yet. Too bad the ship is not at the terminal as the OP could have probably been able to board tomorrow. Link to comment Share on other sites More sharing options...
chrisb74 Posted February 13, 2020 #18 Share Posted February 13, 2020 5 minutes ago, Biker19 said: Too bad the ship is not at the terminal Yeah, Norwegian Jewel is due in at 5am so Ovation has to move. Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 13, 2020 #19 Share Posted February 13, 2020 Are the first 3 days the sea days? Whenever I’ve seen overnight itineraries listed it is listed as in port and docked not as a sea day. Maybe there have been been a couple of modifications to the cruise and it also includes 3 sea days later on. Does anyone have the new itinerary? Link to comment Share on other sites More sharing options...
S904 Posted February 13, 2020 #20 Share Posted February 13, 2020 what is the 1 year old policy?? i see on the webcam its still docked in the harbour. Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 13, 2020 #21 Share Posted February 13, 2020 2 minutes ago, S904 said: what is the 1 year old policy?? i see on the webcam its still docked in the harbour. If there are 3 or more sea days in a row kids must be a minimum of 1 year old to sail. Link to comment Share on other sites More sharing options...
S904 Posted February 13, 2020 #22 Share Posted February 13, 2020 15 minutes ago, Ourusualbeach said: If there are 3 or more sea days in a row kids must be a minimum of 1 year old to sail. gotcha - thanks, didnt know if related to beervirus or not. Link to comment Share on other sites More sharing options...
bonsai3s Posted February 13, 2020 #23 Share Posted February 13, 2020 Feeling your pain Kangakid. We first heard about this rule when sailed on the Navigator in 2018. We met two families (with infants) who were told they had to disembark because of the 3-sea day rule. It was truly heartbreaking listening to them...not much they can do...it was for the safety of their kids. Link to comment Share on other sites More sharing options...
ShazM Posted February 13, 2020 #24 Share Posted February 13, 2020 It is because of the weather. Yes there are islands closed due to coronavirus because island chiefs realise that some of the islands don't have the facilities to cope with an outbreak which is true. Ovation was going to move at around 3am over to the other side of the harbour at Norman as another ship was due in and they will leave tonight. South East Queensland and northern NSW are being pounded by this small cyclone that is moving down the coast. Better to be safe. Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted February 13, 2020 #25 Share Posted February 13, 2020 I must say even if an infant or anyone is really ill, isn't two days or one day of some concern as well. What makes 3rd day so different. Honestly, I often wonder about how the medical staff and facilities are setup on these ships. Me thinks they worry more about insurance and being sued rather than having a top notch facility that can handle anything for several days to a week. I think all ship's medical facilities are up for question on just what can they do and what equipment they have. I feel like they often tell what they CAN'T do rather than what they CAN do given large numbers of people on board. If a child was 14 months and ill, what or how would they handle that child then versus one 11 months old. I don't see much reason to not refuse any infant over say 10 months. oh well. Let the comments flow but really I do question the medical facilities and what do they lack??. It is a highly technical ship for darn sakes. 4 Link to comment Share on other sites More sharing options...
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