jeanlyon Posted March 1, 2020 #426 Share Posted March 1, 2020 Just now, Bazrat said: But was it signed in blood in front of Harry ah - no! Link to comment Share on other sites More sharing options...
Tablelamp Posted March 1, 2020 #427 Share Posted March 1, 2020 7 minutes ago, L751 said: It is scary jean we are going next week Somebody has reminded me today. Although the Captain takes advice, he has the final word, and he doesn’t want to get sick either. 1 Link to comment Share on other sites More sharing options...
Harry Peterson Posted March 1, 2020 #428 Share Posted March 1, 2020 35 minutes ago, Bazrat said: But was it signed in blood in front of Harry No need for confrontation - there are various get-out clauses in that wording, marked in red. "Guests that have been denied boarding have been provided with a refund if they haven't been able to claim via their travel insurers but this is looked at on a case by case basis." This is NOT a clear statement of intent to reimburse. It may well go that way, and I hope it does, but the statement contains weasel words. Link to comment Share on other sites More sharing options...
staygulf Posted March 1, 2020 #429 Share Posted March 1, 2020 1 minute ago, Harry Peterson said: No need for confrontation - there are various get-out clauses in that wording, marked in red. "Guests that have been denied boarding have been provided with a refund if they haven't been able to claim via their travel insurers but this is looked at on a case by case basis." This is NOT a clear statement of intent to reimburse. It may well go that way, and I hope it does, but the statement contains weasel words. As I posted earlier, insurance does not come into it. Passengers should not be expected to claim under their insurance policy when the obligation to refund is the cruise line’s. Link to comment Share on other sites More sharing options...
jeanlyon Posted March 1, 2020 #430 Share Posted March 1, 2020 don't agree. If you are refused boarding because you are ill, then your travel insurance should probably pay. If not, then the cruise line will. that;s how I read it. Link to comment Share on other sites More sharing options...
jeanlyon Posted March 1, 2020 #431 Share Posted March 1, 2020 Being a totally non-religious type, I mentioned about communion to my husband this morning, as it's Sunday and I wondered if there would be a change. Out of interest I typed it into Google and sure enough wafers will not be put in the mouth and no wine! I always did think it was a revolting habit to let someone drink out of a chalice, then wipe it with the same cloth you just used before and give it to someone else. YUK Link to comment Share on other sites More sharing options...
AnnieC Posted March 1, 2020 #432 Share Posted March 1, 2020 4 minutes ago, jeanlyon said: don't agree. If you are refused boarding because you are ill, then your travel insurance should probably pay. If not, then the cruise line will. that;s how I read it. And your insurer will tell you that their job is to reimburse costs that cannot be recouped from the provider, in this case P&O, who appear to have a legal obligation to do just that. Link to comment Share on other sites More sharing options...
Tablelamp Posted March 1, 2020 #433 Share Posted March 1, 2020 Surely if you are refused boarding the cruise line must prove that you are sick with coronavirus and not just have a common cold. Link to comment Share on other sites More sharing options...
Rare Presto2 Posted March 1, 2020 #434 Share Posted March 1, 2020 4 hours ago, Tablelamp said: I should mention that I am 79 with health issues, controlled by drugs. I am not sure at all about this, but why not contact your insurance people and ask if they would cover you if you got a dr's note to say that it wasn't safe to travel . If they would I would cancel. Easy for me to say but just an idea Link to comment Share on other sites More sharing options...
terrierjohn Posted March 1, 2020 #435 Share Posted March 1, 2020 (edited) 18 minutes ago, jeanlyon said: don't agree. If you are refused boarding because you are ill, then your travel insurance should probably pay. If not, then the cruise line will. that;s how I read it. Most travel insurers won't pay out in this Covid19 situation Jean, they have at least 2 exclusion causes they can use to avoid paying. So a bit more clarity from P&O wouldn't go amiss. Edited March 1, 2020 by terrierjohn Link to comment Share on other sites More sharing options...
jeanlyon Posted March 1, 2020 #436 Share Posted March 1, 2020 (edited) Yes agree. I already asked mine. However, as Covid 19 cannot be proved at checkin, because the test takes 2 days, it's rather interesting. Edited March 1, 2020 by jeanlyon Link to comment Share on other sites More sharing options...
Nn2036 Posted March 1, 2020 #437 Share Posted March 1, 2020 I will wait until the embarkation day to decide if I will step on board or not. I can always do a land trip. Just like everybody else, I am terrified of being quarantine. I think it is a sense of hopelessness that bother me the most. It is outside your control once you get on the ship. If other passengers get sick, you are screwed and nothing you can do about it. 1 Link to comment Share on other sites More sharing options...
Bazrat Posted March 1, 2020 #438 Share Posted March 1, 2020 Really strange thing just been reading some of the reviews from people back from there cruises they seamed to enjoy them, if only they came on here they probably would not have gone on them. 1 Link to comment Share on other sites More sharing options...
davemorton Posted March 1, 2020 Author #439 Share Posted March 1, 2020 If the masks can only help stop somebody transmitting it, then perhaps everyone should have to wear one, then it would be harder for it to be passed along. Would make eating the soup fun. 1 Link to comment Share on other sites More sharing options...
davemorton Posted March 1, 2020 Author #440 Share Posted March 1, 2020 Stolen from P&O facebook page. 2 3 Link to comment Share on other sites More sharing options...
happy v Posted March 1, 2020 #441 Share Posted March 1, 2020 On 2/29/2020 at 10:01 AM, janny444 said: Hi....yes I too am having a problem accessing CC with Chrome on my computer...as you say there is an overlay on the screen. No problem when I use Edge although it is rather slower to load when using Edge Me too. I was going to ask my Son to fix it, but will wait and see if it is a problem with CC. Link to comment Share on other sites More sharing options...
Rare Bedruthen Posted March 1, 2020 #442 Share Posted March 1, 2020 7 hours ago, Harry Peterson said: Quite. And I can add more personal experiences to that, when full refunds have been obtained (including deposits) despite the terms and conditions, using the Consumer Rights Act 2015. You do need to understand the law, and you do need to persevere, because P&O use spurious arguments to try to escape liability. A solicitor would do it for you, but that really isn't necessary, and it would be potentially costly. Even on these threads, though, there's clear evidence of a policy against customers on refunds - several people have been reporting being told by P&O that there will be no refunds because of the terms and conditions. What they never, of course, say is that those terms and conditions are subject to English legislation, notable the Consumer Rights Act 2015 and The Package Travel and Linked Travel Arrangements Regulations 2018 Can you tell me what regulations would apply to a package booked before implementation of 2018 package travel regulations? Link to comment Share on other sites More sharing options...
staygulf Posted March 1, 2020 #443 Share Posted March 1, 2020 5 minutes ago, Bedruthen said: Can you tell me what regulations would apply to a package booked before implementation of 2018 package travel regulations? Presumably would have come under the 1992 Package Holiday Regulations Link to comment Share on other sites More sharing options...
Harry Peterson Posted March 1, 2020 #444 Share Posted March 1, 2020 27 minutes ago, Bedruthen said: Can you tell me what regulations would apply to a package booked before implementation of 2018 package travel regulations? The Package Travel Regulations 1992. More restricted, not as comprehensive, but enhanced by the use of the Consumer Rights Act 2015 as an additional weapon in the armoury against companies with unfair terms and conditions. Link to comment Share on other sites More sharing options...
majortom10 Posted March 1, 2020 #445 Share Posted March 1, 2020 1 hour ago, davemorton said: Stolen from P&O facebook page. Which has been "doctored" from a post about a holiday in Tenerife and also in Italy. Obviously initially posted somewhere on the internet as a joke and has now appeared all over with different holiday settings and unfortunately some people are gullible enough to believe it. Link to comment Share on other sites More sharing options...
Rare Bedruthen Posted March 1, 2020 #446 Share Posted March 1, 2020 (edited) 27 minutes ago, Harry Peterson said: The Package Travel Regulations 1992. More restricted, not as comprehensive, but enhanced by the use of the Consumer Rights Act 2015 as an additional weapon in the armoury against companies with unfair terms and conditions. Thank you. I booked a package holiday. Looking now to cancel and the cruise company are applying their package terms and conditions to the cancellation rather than the cruise company terms. This would mean a 75% cancellation fee rather than the cruise line terms which would be 50%. The uplift in the cancellation cost is significant. This feels unreasonable, but what can I do. A salutary lesson I fear in the downside of not booking direct. Edited March 1, 2020 by Bedruthen . Link to comment Share on other sites More sharing options...
staygulf Posted March 1, 2020 #447 Share Posted March 1, 2020 2 minutes ago, Bedruthen said: Thank you. Just realised I booked in 2019 doh! So here’s my problem. I booked two cruises plus a transfer making it a package holiday. Looking now to cancel and the cruise company are applying their package terms and conditions to the cancellation rather than the cruise company terms. This would mean a 75% cancellation fee rather than the cruise line terms which would be 50% on one cruise and deposit only on the other, the uplift in the cancellation cost is significant, almost £1000. This feels unreasonable, but what can I do. A salutary lesson I fear in the downside of not booking direct. I assume you mean you booked through a company like Iglu, a consolidator? Link to comment Share on other sites More sharing options...
Adawn47 Posted March 1, 2020 #448 Share Posted March 1, 2020 (edited) 1 hour ago, happy v said: Me too. I was going to ask my Son to fix it, but will wait and see if it is a problem with CC. I've had the same problem on my mobile. My grandson cleared the browser and so far it's fine. Touch wood. My laptop is fine with chrome. Edited March 1, 2020 by Adawn47 Link to comment Share on other sites More sharing options...
terrierjohn Posted March 1, 2020 #449 Share Posted March 1, 2020 3 minutes ago, Bedruthen said: Thank you. Just realised I booked in 2019 doh! So here’s my problem. I booked two cruises plus a transfer making it a package holiday. Looking now to cancel and the cruise company are applying their package terms and conditions to the cancellation rather than the cruise company terms. This would mean a 75% cancellation fee rather than the cruise line terms which would be 50% on one cruise and deposit only on the other, the uplift in the cancellation cost is significant, almost £1000. This feels unreasonable, but what can I do. A salutary lesson I fear in the downside of not booking direct. It should not matter how you booked, direct or TA your contract is with P&O a TA acts as agent for the cruise company. 1 Link to comment Share on other sites More sharing options...
davemorton Posted March 1, 2020 Author #450 Share Posted March 1, 2020 16 minutes ago, majortom10 said: Which has been "doctored" from a post about a holiday in Tenerife and also in Italy. Obviously initially posted somewhere on the internet as a joke and has now appeared all over with different holiday settings and unfortunately some people are gullible enough to believe it. What was put on the post on the p&O site made it fairly obvious it was a joke. First time I have seen the pic, I’m obviously a bit behind . Link to comment Share on other sites More sharing options...
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