fmlycrz Posted March 24, 2020 #26 Share Posted March 24, 2020 24 minutes ago, 39august said: fmlycrz: So. you used the link in the message? Do you put your reservation number in somewhere? Maybe it will take my "unlisted" cruise if so. Yes, I just clicked the link through. Asked for sailing info, name, contact info and reservation number. 1 Link to comment Share on other sites More sharing options...
lvz2cruz Posted March 24, 2020 #27 Share Posted March 24, 2020 (edited) I just received the text that my May 9 Bermuda sailing is cancelled. I also had an email. I followed the online prompt to get a credit to charge rather than OBC. I have travel insurance I booked on my own. Is that money lost or is it refundable since cruise is canceled? Edited March 24, 2020 by lvz2cruz Link to comment Share on other sites More sharing options...
MMastell Posted March 24, 2020 #28 Share Posted March 24, 2020 Yep: I just got it. My 5/21 cruise is included because of Canada's port restriction. They gave option of 125% FCC or full refund. Alaska suspended until 7/1/2020. Take care, Mike Link to comment Share on other sites More sharing options...
Gia2cats Posted March 24, 2020 #29 Share Posted March 24, 2020 Just received this for cruise out of Dublin on May 8 Link to comment Share on other sites More sharing options...
Mr. Click Posted March 24, 2020 #30 Share Posted March 24, 2020 I saw it on their web site earlier today. All until May 11, all Alaska until July 1. I guess we will hear more in mid April Link to comment Share on other sites More sharing options...
talljules1 Posted March 24, 2020 #31 Share Posted March 24, 2020 We have just had our email from Celebrity - our May 9th Silhouette cruise to the fjords is cancelled. 125% FCC or 100% refund. We will likely go with the former and apply it to the cruise we are booked for in late August. (Alternately we can cash out any time up to end of 2021). Disappointing, but entirely what we predicted. And the right and responsible thing for them to do. Fortunately we had no flights to worry about, and losing cost of a hotel night is small potatoes. Better safe than sick. So much in my diary through to August has been cancelled or has changed, so this came as no surprise (would have been surprised if it had gone ahead really, given how things are developing). Stay safe, all. Keep your distance. Wash your hands. 1 Link to comment Share on other sites More sharing options...
tomcruiser1234 Posted March 24, 2020 #32 Share Posted March 24, 2020 So am I right that if you had paid $2000 you receive FCC for $2500 or full refund of the original $2000. Not bad Link to comment Share on other sites More sharing options...
RoxyDoxy Posted March 24, 2020 #33 Share Posted March 24, 2020 I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? Any UK members able to advise please? Thank you. Link to comment Share on other sites More sharing options...
downsmead Posted March 24, 2020 #34 Share Posted March 24, 2020 3 minutes ago, tomcruiser1234 said: So am I right that if you had paid $2000 you receive FCC for $2500 or full refund of the original $2000. Not bad If the total amount you paid is $2000, not quite. The port fees and taxes I believe are paid back to your original method of payment (credit card etc) within 7 days according to X. The cruise fare is then what attracts the 100% or 125% depending on which you choose. I see that the list of suspensions has been updated and a new list of Q&A given. Link to comment Share on other sites More sharing options...
upwarduk Posted March 24, 2020 #35 Share Posted March 24, 2020 26 minutes ago, downsmead said: note they are giving 125% on excursion bookings etc, I don’t remember that last time. I presume these are paid for ones Downsmead Where did you see the 125% refund of cancelled excursions? I cancelled my excursions on 10.03.20, but so far the money has not been credited back to my Credit Card. Today was the 10 th working day and the email said that money will be refunded in 5-10 working days. Link to comment Share on other sites More sharing options...
downsmead Posted March 24, 2020 #36 Share Posted March 24, 2020 1 minute ago, RoxyDoxy said: I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? Any UK members able to advise please? Thank you. If you go through the link, it asks if you booked direct or whether you are submitting the form as a a travel advisor. You will need to contact your TA to initiate the refund. 1 Link to comment Share on other sites More sharing options...
upwarduk Posted March 24, 2020 #37 Share Posted March 24, 2020 4 minutes ago, RoxyDoxy said: I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? Any UK members able to advise please? Thank you. In the past Celebrity won’t talk to you if you booked via a TA, You have to contact the TA. 1 Link to comment Share on other sites More sharing options...
gerelmx Posted March 24, 2020 #38 Share Posted March 24, 2020 (edited) 1 hour ago, Cruzinram said: I am not seeing any changes on the Celebrity Web Site. Your link has all the previous cancellations. No new Cancellations posted?? 03/14/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise 03/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise 03/14/2020: Celebrity Xploration 03/14/2020: Celebrity Xpedition 03/15/2020: Celebrity Edge - 7 Night Western Caribbean Cruise 03/15/2020: Celebrity Eclipse - 15 Night Chile To San Diego Cruise 03/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise 03/15/2020: Celebrity Flora 03/20/2020: Celebrity Solstice - 12 Night Australia's Great Barrier Reef Cruise 03/21/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/21/2020: Celebrity Infinity - 2 Night Bahamas Cruise 03/21/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise 03/21/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise 03/21/2020: Celebrity Xpedition -7 Night Galapagos Northern Loop Cruise 03/22/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise 03/22/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise 03/23/2020: Celebrity Infinity - 5 Night Western Caribbean Cruise 03/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise 03/25/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/27/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise 03/28/2020: Celebrity Summit 03/28/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise 03/28/2020: Celebrity Xploration - 7 Night Galapagos Southern Cruise 03/28/2020: Celebrity Xpedition - 7 Night Galapagos Northern Cruise 03/29/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/29/2020: Celebrity Edge - 7 Night Western Caribbean Cruise 03/29/2020: Celebrity Flora - 7 Night Galapagos Outer Loop Cruise 03/30/2020: Celebrity Eclipse - 7 Night Pacific Northwest & California Cruise 03/31/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/1/2020: Celebrity Apex - 4 Night Apex Preview Sailing Cruise 04/1/2020: Celebrity Solstice - 13 Night South Pacific, Fiji, & Tonga Cruise 04/2/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise 04/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise 04/4/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/4/2020: Celebrity Infinity - 2 Night Bahamas Cruise 04/4/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise 04/4/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise 04/4/2020: Celebrity Xpedition - 7 Night Galapagos Northern Loop Cruise 04/5/2020: Celebrity Apex - 8 Night Maiden Voyage Spain & Portugal Cruise 04/5/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise 04/5/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise 04/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise 04/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise 04/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise 04/11/20: Equinox - Long Caribbean 04/11/20: Infinity - Short Caribbean 04/11/20: Summit - 7 Night Caribbean 04/11/20: Xploration - Galapagos 04/11/20: Xpedition - Galapagos 04/12/20: Eclipse - Hawaii 04/12/20: Edge - 7 Night Caribbean 04/12/20: Flora - Galapagos 04/13/20: Apex - Europe 04/13/20: Reflection - Long Caribbean 04/14/20: Solstice 04/15/20: Millennium 04/17/20: Silhouette 04/18/20: Summit - 7 Night Caribbean 04/18/20: Xploration - Galapagos 04/18/20: Xpedition - Galapagos 04/19/20: Edge 04/19/20: Flora - Galapagos 04/20/20: Eclipse - Hawaii 04/20/20: Millennium 04/21/20: Equinox - Long Caribbean 04/23/20: Apex - Europe 04/24/20: Reflection 04/25/20: Infinity 04/25/20: Millennium 04/25/20: Solstice 04/25/20: Summit - 7 Night Caribbean 04/25/20: Xploration - Galapagos 04/25/20: Xpedition - Galapagos 04/26/20: Flora - Galapagos 04/30/20: Millennium - Alaska 05/1/20: Silhouette - Europe 05/2/20: Equinox - Long Caribbean 05/2/20: Summit 05/2/20: Xploration - Galapagos 05/2/20: Xpedition - Galapagos 05/3/20: Apex - Europe 05/3/20: Eclipse 05/3/20: Flora - Galapagos 05/4/20: Edge - Europe 05/8/20: Reflection - Europe 05/9/20: Infinity - Europe 05/9/20: Silhouette - Europe 05/9/20: Summit - Bermuda 05/9/20: Xploration - Galapagos 05/9/20: Xpedition - Galapagos 05/10/20: Apex - Europe 05/10/20: Flora - Galapagos 05/10/20: Eclipse - Alaska 05/11/20: Solstice - Hawaii 05/11/20: Millennium - Alaska 05/17/20: Eclipse - Alaska 05/21/20: Solstice - Alaska 05/22/20: Millennium - Alaska 05/24/20: Eclipse - Alaska 05/29/20: Millennium - Alaska 05/29/20: Solstice - Alaska 05/31/20: Eclipse - Alaska 06/5/20: Millennium - Alaska 06/5/20: Solstice - Alaska 06/7/20: Eclipse - Alaska 06/12/20: Solstice - Alaska 06/12/20: Millennium - Alaska 06/14/20: Eclipse - Alaska 06/19/20: Solstice - Alaska 06/19/20: Millennium - Alaska 06/21/20: Eclipse - Alaska 06/26/20: Solstice - Alaska 06/26/20: Millennium - Alaska 06/28/20: Eclipse - Alaska Edited March 24, 2020 by gerelmx Link to comment Share on other sites More sharing options...
downsmead Posted March 24, 2020 #39 Share Posted March 24, 2020 Jackie - it was on the notification received from X Link to comment Share on other sites More sharing options...
bluwes Posted March 24, 2020 #40 Share Posted March 24, 2020 7 minutes ago, RoxyDoxy said: I’ve just received an email from Celebrity informing me of the cancellation of our Alaskan Cruise in May. I booked via TA in UK, do I need to contact the TA to initiate a refund or do I do it through the Celebrity website? Any UK members able to advise please? Thank you. My reading of it is if you're happy to take the 125% FCC you need to do nothing and they will confirm it by email voucher.. If you prefer the 100% cash refund you have to click on the link in the email. If you decide on the FCC you can change your mind at anytime up to the expiry date of the FCC to take the money 1 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted March 24, 2020 #41 Share Posted March 24, 2020 44 minutes ago, Harrylinden said: WOW,WOW, WOW, Our cruise in May 13th on the Equinox! Not holding out any hope it will sail either!😲 I say it goes... Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted March 24, 2020 #42 Share Posted March 24, 2020 4 minutes ago, gerelmx said: 03/14/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise 03/14/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise 03/14/2020: Celebrity Xploration 03/14/2020: Celebrity Xpedition 03/15/2020: Celebrity Edge - 7 Night Western Caribbean Cruise 03/15/2020: Celebrity Eclipse - 15 Night Chile To San Diego Cruise 03/15/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise 03/15/2020: Celebrity Flora 03/20/2020: Celebrity Solstice - 12 Night Australia's Great Barrier Reef Cruise 03/21/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/21/2020: Celebrity Infinity - 2 Night Bahamas Cruise 03/21/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise 03/21/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise 03/21/2020: Celebrity Xpedition -7 Night Galapagos Northern Loop Cruise 03/22/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise 03/22/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise 03/23/2020: Celebrity Infinity - 5 Night Western Caribbean Cruise 03/23/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/23/2020: Celebrity Reflection - 11 Night Ultimate Caribbean Cruise 03/25/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/27/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/27/2020: Celebrity Silhouette - 9 Night Southern Caribbean Cruise 03/28/2020: Celebrity Summit 03/28/2020: Celebrity Equinox - 7 Night Eastern Caribbean Cruise 03/28/2020: Celebrity Xploration - 7 Night Galapagos Southern Cruise 03/28/2020: Celebrity Xpedition - 7 Night Galapagos Northern Cruise 03/29/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 03/29/2020: Celebrity Edge - 7 Night Western Caribbean Cruise 03/29/2020: Celebrity Flora - 7 Night Galapagos Outer Loop Cruise 03/30/2020: Celebrity Eclipse - 7 Night Pacific Northwest & California Cruise 03/31/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/1/2020: Celebrity Apex - 4 Night Apex Preview Sailing Cruise 04/1/2020: Celebrity Solstice - 13 Night South Pacific, Fiji, & Tonga Cruise 04/2/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/3/2020: Celebrity Reflection - 10 Night Ultimate Caribbean Cruise 04/4/2020: Celebrity Summit - 7 Night Southern Caribbean Cruise 04/4/2020: Celebrity Millennium - 2 Night Heroes Free Cruise 04/4/2020: Celebrity Infinity - 2 Night Bahamas Cruise 04/4/2020: Celebrity Equinox - 7 Night Western Caribbean Cruise 04/4/2020: Celebrity Xploration - 7 Night Galapagos Southern Loop Cruise 04/4/2020: Celebrity Xpedition - 7 Night Galapagos Northern Loop Cruise 04/5/2020: Celebrity Apex - 8 Night Maiden Voyage Spain & Portugal Cruise 04/5/2020: Celebrity Flora - 7 Night Galapagos Inner Loop Cruise 04/5/2020: Celebrity Edge - 7 Night Eastern Caribbean Cruise 04/5/2020: Celebrity Silhouette - 12 Night Southern Caribbean Cruise 04/6/2020: Celebrity Millennium - 4 Night Heroes Fundraising Cruise 04/10/2020: Celebrity Millennium - 5 Night Heroes Fundraising Cruise 04/11/20: Equinox - Long Caribbean 04/11/20: Infinity - Short Caribbean 04/11/20: Summit - 7 Night Caribbean 04/11/20: Xploration - Galapagos 04/11/20: Xpedition - Galapagos 04/12/20: Eclipse - Hawaii 04/12/20: Edge - 7 Night Caribbean 04/12/20: Flora - Galapagos 04/13/20: Apex - Europe 04/13/20: Reflection - Long Caribbean 04/14/20: Solstice 04/15/20: Millennium 04/17/20: Silhouette 04/18/20: Summit - 7 Night Caribbean 04/18/20: Xploration - Galapagos 04/18/20: Xpedition - Galapagos 04/19/20: Edge 04/19/20: Flora - Galapagos 04/20/20: Eclipse - Hawaii 04/20/20: Millennium 04/21/20: Equinox - Long Caribbean 04/23/20: Apex - Europe 04/24/20: Reflection 04/25/20: Infinity 04/25/20: Millennium 04/25/20: Solstice 04/25/20: Summit - 7 Night Caribbean 04/25/20: Xploration - Galapagos 04/25/20: Xpedition - Galapagos 04/26/20: Flora - Galapagos 04/30/20: Millennium - Alaska 05/1/20: Silhouette - Europe 05/2/20: Equinox - Long Caribbean 05/2/20: Summit 05/2/20: Xploration - Galapagos 05/2/20: Xpedition - Galapagos 05/3/20: Apex - Europe 05/3/20: Eclipse 05/3/20: Flora - Galapagos 05/4/20: Edge - Europe 05/8/20: Reflection - Europe 05/9/20: Infinity - Europe 05/9/20: Silhouette - Europe 05/9/20: Summit - Bermuda 05/9/20: Xploration - Galapagos 05/9/20: Xpedition - Galapagos 05/10/20: Apex - Europe 05/10/20: Flora - Galapagos 05/10/20: Eclipse - Alaska 05/11/20: Solstice - Hawaii 05/11/20: Millennium - Alaska 05/17/20: Eclipse - Alaska 05/21/20: Solstice - Alaska 05/22/20: Millennium - Alaska 05/24/20: Eclipse - Alaska 05/29/20: Millennium - Alaska 05/29/20: Solstice - Alaska 05/31/20: Eclipse - Alaska 06/5/20: Millennium - Alaska 06/5/20: Solstice - Alaska 06/7/20: Eclipse - Alaska 06/12/20: Solstice - Alaska 06/12/20: Millennium - Alaska 06/14/20: Eclipse - Alaska 06/19/20: Solstice - Alaska 06/19/20: Millennium - Alaska 06/21/20: Eclipse - Alaska 06/26/20: Solstice - Alaska 06/26/20: Millennium - Alaska 06/28/20: Eclipse - Alaska That’s sad. 😞 Link to comment Share on other sites More sharing options...
zap99 Posted March 24, 2020 #43 Share Posted March 24, 2020 32 minutes ago, az_tchr said: No idea how UK handles things. In the Americas you would simply cancel and get a refund. I got my American nonrefundable ticket refunded. Same with cars and hotels except in London. They were snotty! So much as said stay home and too bad. I got the Celebrity email and will read it properly in the morning. It's quite late in the UK, but my muddled brain thinks they are offering 125%FCC valid through 2021. You can swap the FCC for a cash refund at anytime you chose( I think ). With British Airways I booked a no changes ticket. That was £3000 for 2 in premium against over £4k with changes. If they cancel I get a refund. If I cancel I get a voucher. Not bothered if I get a voucher, but would prefer a refund. Got time to wait for their best offer. It's only money. Healthy travel is more important. 1 Link to comment Share on other sites More sharing options...
RoxyDoxy Posted March 24, 2020 #44 Share Posted March 24, 2020 12 minutes ago, downsmead said: If you go through the link, it asks if you booked direct or whether you are submitting the form as a a travel advisor. You will need to contact your TA to initiate the refund. 12 minutes ago, upwarduk said: In the past Celebrity won’t talk to you if you booked via a TA, You have to contact the TA. Thank you both. I guessed this may be the position. I will contact TA. Keep safe everyone. Link to comment Share on other sites More sharing options...
RoxyDoxy Posted March 24, 2020 #45 Share Posted March 24, 2020 6 minutes ago, zap99 said: I got the Celebrity email and will read it properly in the morning. It's quite late in the UK, but my muddled brain thinks they are offering 125%FCC valid through 2021. You can swap the FCC for a cash refund at anytime you chose( I think ). With British Airways I booked a no changes ticket. That was £3000 for 2 in premium against over £4k with changes. If they cancel I get a refund. If I cancel I get a voucher. Not bothered if I get a voucher, but would prefer a refund. Got time to wait for their best offer. It's only money. Healthy travel is more important. I will make contact with TA tomorrow. We contacted BA last week, tickets were non refundable but we got vouchers to use whenever, though there may be an option for refund but I may have scuppered that by cancelling. All in all I’m not too worried, as you say it’s only money, this present situation makes you question all that is most important and money certainly is not. Keep safe 😷 1 Link to comment Share on other sites More sharing options...
treehugr Posted March 24, 2020 #46 Share Posted March 24, 2020 55 minutes ago, Harrylinden said: WOW,WOW, WOW, Our cruise in May 13th on the Equinox! Not holding out any hope it will sail either!😲 Sound like us last go around...we were on the 4/11 Equinox that just made the cutoff. Good luck to you. Link to comment Share on other sites More sharing options...
upwarduk Posted March 24, 2020 #47 Share Posted March 24, 2020 Downsmead, The Link in the CEO’s Letter, says 125% for cancelled excursions in FCC. As I already cancelled 2 weeks ago my money should go back on to my credit card, eventually? In normal times it would have taken approx 6 working days. It is now 10 days and so far no refund. Link to comment Share on other sites More sharing options...
Rare hcat Posted March 24, 2020 #48 Share Posted March 24, 2020 44 minutes ago, lvz2cruz said: I just received the text that my May 9 Bermuda sailing is cancelled. I also had an email. I followed the online prompt to get a credit to charge rather than OBC. I have travel insurance I booked on my own. Is that money lost or is it refundable since cruise is canceled? We lost ours but we cancelled on our own at the beginning of March. Good luch Sorry we will miss the May 9th..was a great itin. 1 Link to comment Share on other sites More sharing options...
downsmead Posted March 24, 2020 #49 Share Posted March 24, 2020 BA cancelled our outbound flight on the 19th April but interestingly there are still flights to book around that time, and an indirect flight on that day 🤷♀️. Link to comment Share on other sites More sharing options...
PhillyTravelBug Posted March 24, 2020 #50 Share Posted March 24, 2020 I am still not too hopeful for a Mediterranean sailing season in June, but we shall see. Link to comment Share on other sites More sharing options...
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