skings Posted April 7, 2020 #1 Share Posted April 7, 2020 Have 3 upcoming flights which have been cancelled by airlines. Air France ( have accepted voucher) Norwegian (they sent me choice of credit voucher or cash refund) Checked Cash. Tap Portugal just listed my flight back to US on May 5th as cancelled, when I check refund all they offer is future credit. Dont they have to give me cash option by US law (refunded back to card) if I refuse future credit? Link to comment Share on other sites More sharing options...
megr1125 Posted April 8, 2020 #2 Share Posted April 8, 2020 (edited) Yes based on the DOT ruling that came out last week. Good luck getting it. My Aunt's in the same boat. All they offered for a flight they cancelled (TAP) and rebooked for the next day, was a voucher. She's filing a complaint with TAP and she also sent one to DOT. And she's been fighting with them for at least 2 weeks. Edited April 8, 2020 by megr1125 Link to comment Share on other sites More sharing options...
candydane Posted April 8, 2020 #3 Share Posted April 8, 2020 What is TAP? I need to file complaints too. Link to comment Share on other sites More sharing options...
d9704011 Posted April 8, 2020 #4 Share Posted April 8, 2020 4 minutes ago, candydane said: What is TAP? I need to file complaints too. TAP is Air Portugal. 1 Link to comment Share on other sites More sharing options...
Rare Hlitner Posted April 13, 2020 #5 Share Posted April 13, 2020 When an airline cancels your flight, and cannot get you on another flight within a few hours (this varies by airline) they are required to give you a complete cash refund. But most airlines will try to coerce folks into accepting vouchers which usually come with restrictions and hassles. In this situation we would not accept a voucher and demand a complete refund. Make sure there is a record of your request and keep a log of any phone calls, e-mails, etc. If the airline still refuses to give the refund you should then contact your credit card company and put the transaction into "dispute." Hank 2 Link to comment Share on other sites More sharing options...
Rare Lois R Posted April 13, 2020 #6 Share Posted April 13, 2020 Good morning, I am in the same position. I had to cancel 2 flights back in March and just received an email from TAP. I now have 2 vouchers....I don't want vouchers. I want my VISA credited back. Fortunately, it was not a lot of money (which is not the point) but I have no clue when/if I will be flying to or around Europe again. I will be calling them this morning. Link to comment Share on other sites More sharing options...
Bo1953 Posted April 13, 2020 #7 Share Posted April 13, 2020 1 hour ago, Lois R said: Good morning, I am in the same position. I had to cancel 2 flights back in March and just received an email from TAP. I now have 2 vouchers....I don't want vouchers. I want my VISA credited back. Fortunately, it was not a lot of money (which is not the point) but I have no clue when/if I will be flying to or around Europe again. I will be calling them this morning. l - the issue in your case is that you cancelled and not the airline. They make some accommodation, but in this environment, quite possibly not for passengers who cancel before the airline. bon voyage Link to comment Share on other sites More sharing options...
Rare Lois R Posted April 13, 2020 #8 Share Posted April 13, 2020 But I purchased a "refundable ticket".....I spoke with TAP this morning and the gal gave me an email address. I wrote them concerning my situation. If they don't give me the refund? I will just be out that amount of money. I honestly don't know when I will be flying to, or around Europe again. Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted April 13, 2020 #9 Share Posted April 13, 2020 23 minutes ago, Lois R said: But I purchased a "refundable ticket".....I spoke with TAP this morning and the gal gave me an email address. I wrote them concerning my situation. If they don't give me the refund? I will just be out that amount of money. I honestly don't know when I will be flying to, or around Europe again. You bought a "refundable" ticket from TAP or from your cruiseline? Significant difference. Link to comment Share on other sites More sharing options...
Rare Lois R Posted April 13, 2020 #10 Share Posted April 13, 2020 1 hour ago, FlyerTalker said: You bought a "refundable" ticket from TAP or from your cruiseline? Significant difference. I bought it directly through TAP. I was supposed to fly from Barcelona to Lisbon and bought the ticket via the TAP website. Link to comment Share on other sites More sharing options...
Bo1953 Posted April 13, 2020 #11 Share Posted April 13, 2020 4 hours ago, Lois R said: But I purchased a "refundable ticket".....I spoke with TAP this morning and the gal gave me an email address. I wrote them concerning my situation. If they don't give me the refund? I will just be out that amount of money. I honestly don't know when I will be flying to, or around Europe again. Ahhh, okay, you are in a better position, for sure... A credit card dispute with the supporting documentation may be in order if there is no budge on TAP's side. I trust you did not accept the vouchers?? bon voyage Link to comment Share on other sites More sharing options...
Rare Lois R Posted April 13, 2020 #12 Share Posted April 13, 2020 40 minutes ago, Bo1953 said: Ahhh, okay, you are in a better position, for sure... A credit card dispute with the supporting documentation may be in order if there is no budge on TAP's side. I trust you did not accept the vouchers?? bon voyage Hi Bo, I got 2 emails....did I accept them? I opened the emails thinking they were going to tell me credits had been issued. I spoke with TAP this morning and was given another email address to refunds. So, I emailed them about it. This may sound odd, but the flights were VERY cheap and I am not going to stress over it. I will try to get them to refund me via my CC but if they say "no"...…...I am just going to move on. Link to comment Share on other sites More sharing options...
Bo1953 Posted April 13, 2020 #13 Share Posted April 13, 2020 3 minutes ago, Lois R said: Hi Bo, I got 2 emails....did I accept them? I opened the emails thinking they were going to tell me credits had been issued. I spoke with TAP this morning and was given another email address to refunds. So, I emailed them about it. This may sound odd, but the flights were VERY cheap and I am not going to stress over it. I will try to get them to refund me via my CC but if they say "no"...…...I am just going to move on. You are in a good position L, refundable.... bon voyage Link to comment Share on other sites More sharing options...
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