Rare WrittenOnYourHeart Posted June 18 #9326 Share Posted June 18 39 minutes ago, Sandy1975 said: I told Celebrity that they should believe their customer and not make them jump through hoops to prove something. It is not the customer that can't be trusted but Celebrity. I asked to pass this feedback along but I doubt it will go anywhere. We all spend thousands of dollars so I really don't see people lying about doing these activities! Anyway, the PSA is to save your screenshots or take screenshots of your account every time it is updated. You never know when you will need them. AMEN!! I think the only reason they are giving me the "goodwill" points this time is because I gave them slightly more detailed info about the webinar than just "Galapagos". But I shouldn't have to do that. (Sadly my guess is they are onto people posting about it and thinking that some people are just claiming to have done whatever the activity was after the fact knowing that sometimes the proof gets lost.) 1 Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted June 18 #9327 Share Posted June 18 58 minutes ago, cassidy123 said: Luckily I received the latest PUP’s, but had to log out of my app and log back in again to see them. However on the last 2 PUP videos I didn’t receive the points and I had to contact Celebrity and on both occasions I was told I had submitted my CC number incorrectly. Really? Once maybe but not twice. I also had an issue on a recent B2B where I was told I hadn’t registered for Go Green, so had to fight to get those points. It is truly exasperating. I do now take screenshots of everything, although it seems a bit of a waste of time as the screenshots are generic, with no mention of CC numbers. But for some odd reason if you can supply a screenshot Celebrity seem to give in and award the points. ‘On this occasion’! Lol If they had said I'd entered my number wrong I would have asked how that could be since I literally copied and pasted it from their email. Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 18 #9328 Share Posted June 18 56 minutes ago, WrittenOnYourHeart said: If they had said I'd entered my number wrong I would have asked how that could be since I literally copied and pasted it from their email. So...my third call to CC I got a similar response. She told me I possibly typed a number or my email incorrectly and that was why the points were not credited. I informed her that if anything was done incorrectly, it had to have been done by X and not me since I only clicked the link to register for the webinar in the email X sent to me. I only added DH's CC number as a family member who'd be viewing with me. The activity was showing in his points history, but not mine and his points had not increased by 3. I also advised her that I had screenshots of the beginning, middle and end of the webinar and that this was my third call. She then agreed to send the issue to the loyalty department to have the points added after she totaled each of our points and agreed that the points hadn't been increased. UGH!!! She didn't say how long that would take! She did take my word that I had the screenshots (which I do) and didn't ask me to send them. 1 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted June 18 #9329 Share Posted June 18 I still a bit pissed about missing point Back in 2019 we booked a 14 night cruise in a OV , than there was a price drop and we were able to upgrade to a balcony for the same price before final payment but they only gave us points for an OV I have email for 4 times , and the a captain club hosts on ship send in a request, but always the same answer NO , because they were doing us a great favour by upgrading us to a balcony for the same price Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted June 18 #9330 Share Posted June 18 29 minutes ago, Luvcrusn said: So...my third call to CC I got a similar response. She told me I possibly typed a number or my email incorrectly and that was why the points were not credited. I informed her that if anything was done incorrectly, it had to have been done by X and not me since I only clicked the link to register for the webinar in the email X sent to me. I only added DH's CC number as a family member who'd be viewing with me. The activity was showing in his points history, but not mine and his points had not increased by 3. I also advised her that I had screenshots of the beginning, middle and end of the webinar and that this was my third call. She then agreed to send the issue to the loyalty department to have the points added after she totaled each of our points and agreed that the points hadn't been increased. UGH!!! She didn't say how long that would take! She did take my word that I had the screenshots (which I do) and didn't ask me to send them. I was told they'll show by July 15. 1 Link to comment Share on other sites More sharing options...
drakes2 Posted June 18 #9331 Share Posted June 18 1 hour ago, Ex-Airbalancer said: I still a bit pissed about missing point Back in 2019 we booked a 14 night cruise in a OV , than there was a price drop and we were able to upgrade to a balcony for the same price before final payment but they only gave us points for an OV I have email for 4 times , and the a captain club hosts on ship send in a request, but always the same answer NO , because they were doing us a great favour by upgrading us to a balcony for the same price I think the points are awarded for the original booking not the upgrade. I was once upgraded from inside to balcony at no cost but only got points for the inside. I don't even bother with the webinars now unless something I'm really interested in. Elite plus and doubt I'll make Zenith. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted June 18 Author #9332 Share Posted June 18 Many many people do PUP and yes a few get messed up but tge majority go through just fine. on this last activity, I was cruising with a group of 10 friends. We all did the power ups. One person hasn’t received them yet. The other nine did.. So I don’t think it’s as dire a situation as some people believe. 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted June 18 #9333 Share Posted June 18 8 minutes ago, cruisestitch said: One person hasn’t received them yet. The other nine did.. So I don’t think it’s as dire a situation as some people believe. So the sky isn't falling? 1 Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 18 #9334 Share Posted June 18 37 minutes ago, cruisestitch said: Many many people do PUP and yes a few get messed up but tge majority go through just fine. on this last activity, I was cruising with a group of 10 friends. We all did the power ups. One person hasn’t received them yet. The other nine did.. So I don’t think it’s as dire a situation as some people believe. Dire...definitely not. Annoying...definitely! This is the tenth time DH or I didn't get credited. Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted June 18 #9335 Share Posted June 18 1 hour ago, drakes2 said: I think the points are awarded for the original booking not the upgrade. I was once upgraded from inside to balcony at no cost but only got points for the inside. I don't even bother with the webinars now unless something I'm really interested in. Elite plus and doubt I'll make Zenith. I probably should total them I want to be charger $1 for the upgraded 😉 Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted June 19 #9336 Share Posted June 19 19 hours ago, drakes2 said: I think the points are awarded for the original booking not the upgrade. I was once upgraded from inside to balcony at no cost but only got points for the inside. I don't even bother with the webinars now unless something I'm really interested in. Elite plus and doubt I'll make Zenith. IDK... I upgraded from an SV to Aqua for my upcoming Beyond cruise and it's showing the points for the sailing to be earned at 40 - which is for the Aqua cabin. Perhaps the difference is I paid more for the Aqua and didn't get it for less or for free? I know if you do Move Up you only get points on the cabin you moved up from. Link to comment Share on other sites More sharing options...
drakes2 Posted June 19 #9337 Share Posted June 19 27 minutes ago, WrittenOnYourHeart said: IDK... I upgraded from an SV to Aqua for my upcoming Beyond cruise and it's showing the points for the sailing to be earned at 40 - which is for the Aqua cabin. Perhaps the difference is I paid more for the Aqua and didn't get it for less or for free? I know if you do Move Up you only get points on the cabin you moved up from. Correct. If you upgrade at an additional cost then you get the points for the upgraded category. In my case I believe its happened twice I paid for an inside and once onboard they assigned me a balcony at no extra cost but I only got points for the inside. This was in 2021 when ships were well below full capacity. 1 Link to comment Share on other sites More sharing options...
FeliciaB Posted June 19 #9338 Share Posted June 19 2 hours ago, WrittenOnYourHeart said: IDK... I upgraded from an SV to Aqua for my upcoming Beyond cruise and it's showing the points for the sailing to be earned at 40 - which is for the Aqua cabin. Perhaps the difference is I paid more for the Aqua and didn't get it for less or for free? I know if you do Move Up you only get points on the cabin you moved up from. You upgraded through Celebrity not through Move Up. Upgrades where you pay the upgrade to Celebrity are eligible for the cabin you upgrade. Move up is a 3rd party inventory management system and even if you paid several thousand dollars it wouldn't change the base fare that you booked through Celebrity. It isn't that you don't pay for Move Up, it just doesn't go directly to Celebrity. Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted June 19 #9339 Share Posted June 19 1 minute ago, FeliciaB said: You upgraded through Celebrity not through Move Up. Upgrades where you pay the upgrade to Celebrity are eligible for the cabin you upgrade. Move up is a 3rd party inventory management system and even if you paid several thousand dollars it wouldn't change the base fare that you booked through Celebrity. It isn't that you don't pay for Move Up, it just doesn't go directly to Celebrity. I am aware of that. I was responding to someone who had upgraded due to a price drop but not gotten the extra point. It appears that though it was an upgrade, he was paying less and therefore didn't get the extra point. Link to comment Share on other sites More sharing options...
FreestyleNovice Posted June 19 #9340 Share Posted June 19 If only we could keep this thread down to PUP links I would subscribe for daily email notifications.. 1 Link to comment Share on other sites More sharing options...
islandwoman Posted June 19 #9341 Share Posted June 19 12 minutes ago, FreestyleNovice said: If only we could keep this thread down to PUP links I would subscribe for daily email notifications.. I am subscribed for daily notifications. I'm happy to have something to read other than "me too", "me too!" 4 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted June 19 #9342 Share Posted June 19 If only Celebrity's email notification of PUPs were reliable, some people wouldn't have to subscribe to this thread! 1 4 Link to comment Share on other sites More sharing options...
peterde Posted June 19 #9343 Share Posted June 19 I haven’t received my points yet. I understand how horrible celebrity's IT dept is and they have skipped my points before so I try and cover all bases. We actually watch all videos twice, once with my CC number and my wife as secondary, we then watch it again with my wife as primary and me as secondary. I had hoped to avoided missing point syndrome with this system to cover missing points. Alas even this has failed as we both failed to get our points. Very disappointing and it’s time to contact CC again for missing points. Why do they make it difficult. Link to comment Share on other sites More sharing options...
FreestyleNovice Posted June 19 #9344 Share Posted June 19 29 minutes ago, mahdnc said: If only Celebrity's email notification of PUPs were reliable, some people wouldn't have to subscribe to this thread! I agree completely, I subscribed, never got one email so I rely on this thread too 1 Link to comment Share on other sites More sharing options...
drakes2 Posted June 19 #9345 Share Posted June 19 5 minutes ago, peterde said: Very disappointing and it’s time to contact CC again for missing points. Why do they make it difficult. In addition to a bad IT department they are also poorly trained. 1 Link to comment Share on other sites More sharing options...
Arzeena Posted June 19 #9346 Share Posted June 19 6 hours ago, WrittenOnYourHeart said: IDK... I upgraded from an SV to Aqua for my upcoming Beyond cruise and it's showing the points for the sailing to be earned at 40 - which is for the Aqua cabin. Perhaps the difference is I paid more for the Aqua and didn't get it for less or for free? I know if you do Move Up you only get points on the cabin you moved up from. Points showing on upcoming cruises are not points actually earned after the cruise (in many cases). So wait till after. Link to comment Share on other sites More sharing options...
Rare keesar Posted June 19 #9347 Share Posted June 19 3 hours ago, drakes2 said: In addition to a bad IT department they are also poorly trained. But the heads are not poorly paid. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted June 19 #9348 Share Posted June 19 5 hours ago, WrittenOnYourHeart said: I am aware of that. I was responding to someone who had upgraded due to a price drop but not gotten the extra point. It appears that though it was an upgrade, he was paying less and therefore didn't get the extra point. 1 hour ago, Arzeena said: Points showing on upcoming cruises are not points actually earned after the cruise (in many cases). So wait till after. I agree with Arzeena. We did our only move up from a balcony to Aqua for our 12 night Asia sailing on Solstice. When the our A2 cabin was assigned about a month before the sailing, our Cruise Planner showed us getting 60 Club Points (5 points/night) instead of 36 (3 points/night). But as per the MoveUp rules, when our cruise was completed, we were awarded 36 points (screenshot). Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted June 19 #9349 Share Posted June 19 5 minutes ago, mahdnc said: I agree with Arzeena. We did our only move up from a balcony to Aqua for our 12 night Asia sailing on Solstice. When the our A2 cabin was assigned about a month before the sailing, our Cruise Planner showed us getting 60 Club Points (5 points/night) instead of 36 (3 points/night). But as per the MoveUp rules, when our cruise was completed, we were awarded 36 points (screenshot). We had the same thing. Sky Suite to Royal Suite. On the web, for upcoming cruises, it showed the points for the Royal suite. What we got was the points for the Sky Suite, which is what we were expecting, since that's what the terms say. In 2019, we had sky suites, and the price of a Celebrity Suite dropped to within a couple hundred dollars of what we paid. We paid to upgrade, since I needed the points to make Elite (I'd be 6 points short in the sky suite). We got the points. 1 Link to comment Share on other sites More sharing options...
rakes5 Posted June 20 #9350 Share Posted June 20 I think I’ve gotten more enjoyment from following this thread than actually doing the PUPs. However, thanks to the PUPs, I was just one upcoming B2B cruise away from Elite Plus. But, thanks to the new status matching, and being Diamond Plus at Royal, I’ve now been matched to Elite Plus. I think about all the time I spent on all these PUP tasks, maintaining a spreadsheet to track my PUPs, and reading 9350 posts on this thread. All for an extra bag of laundry and 300 extra minutes of internet. Now I know I shouldn’t keep doing the PUPs, and following this thread, because it’s a long way to Zenith, But, I know I can’t help myself. 2 12 Link to comment Share on other sites More sharing options...
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