Rare Peewee14 Posted June 24, 2020 #1 Share Posted June 24, 2020 Before I spend hours on the phone I wonder if you could help me. Our August 2020 has obviously been cancelled, and yesterday we got the official email. I was going to cancel and get the money back, but noticed an offer of Lift & Shift. We got a great price this year as we booked during the pandemic as a gamble, our cabins for the 2 weeks came to £6400 , the exact same 2 week cruise next year for the same cabins and people is £13,500 !! (summer holidays) From what I can read , it looks like we can move to this sailing for the same price we paid of £6400? I guess it seems to good to be true , so rather than wait on hold for hours to find out I thought you knowedlegable people who usually know more than the call centre staff might be able to help. Because if this isn't the case its easier just to apply for the refund online, but with the lift and shift I need to call them I think Link to comment Share on other sites More sharing options...
soremekun Posted June 24, 2020 #2 Share Posted June 24, 2020 What is the departure port and itinerary? Link to comment Share on other sites More sharing options...
Rare Peewee14 Posted June 24, 2020 Author #3 Share Posted June 24, 2020 2 minutes ago, soremekun said: What is the departure port and itinerary? not sure if this will work anyway. the original is Anthem out of southampton 16th August 14 nights italian Med the only one that is the same length (14 days in July or Aug 2021) is a 14 Night Med beaches. Its very similar to the original but a few ports are different -- reading the email again it seems the itinerary has to to be the same, the problem is that there isn't a matching itinerary ? Link to comment Share on other sites More sharing options...
soremekun Posted June 24, 2020 #4 Share Posted June 24, 2020 I think it has a good chance of working. Not sure when @Ourusualbeach will be available to give his insight. If you have a charged battery and a headset or speakerphone so you can be handsfree while you wait, I think it's worth the call. Link to comment Share on other sites More sharing options...
molly361 Posted June 24, 2020 #5 Share Posted June 24, 2020 There is a link on their website where you enter your info and it shows available sailings to switch to. Here is the US one. https://cancellation.royalcaribbean.com/?brand=R&_ga=2.89815195.1693968716.1592851318-1889377730.1587467497&fbclid=IwAR3kWLjjIEjJ1KvAeiKvNIwqOuBCY5ZfWdbBcAvEz-CKixUPAMk_0he2FC0 1 Link to comment Share on other sites More sharing options...
Rare Peewee14 Posted June 24, 2020 Author #6 Share Posted June 24, 2020 I am on the line now, looks positive so far. I tried the online, but couldn't select cabins and we have connected so didn't want to lose them. the other issue seems to be that RCI have recategorised the connected cabins, so technically we are moving to a different category! Got through in 15 mins, but now been on hold a while why he tries to sort it.. fingers crossed its looking good so far! 1 Link to comment Share on other sites More sharing options...
Rare Peewee14 Posted June 24, 2020 Author #7 Share Posted June 24, 2020 Success! Lifted and shifted , very happy 🙂 8 Link to comment Share on other sites More sharing options...
deliver42 Posted June 24, 2020 #8 Share Posted June 24, 2020 Congratulations, and enjoy the cruise. Link to comment Share on other sites More sharing options...
ipeeinthepool Posted June 24, 2020 #9 Share Posted June 24, 2020 13 minutes ago, Peewee14 said: Success! Lifted and shifted , very happy 🙂 Congratulations. It's always nice to see good news about one of my cousins. 😉 1 Link to comment Share on other sites More sharing options...
Tee & Chilli Posted June 24, 2020 #10 Share Posted June 24, 2020 Patience paid off. Congratulations Link to comment Share on other sites More sharing options...
Jimbo Posted June 24, 2020 #11 Share Posted June 24, 2020 2 hours ago, molly361 said: There is a link on their website where you enter your info and it shows available sailings to switch to. Here is the US one. https://cancellation.royalcaribbean.com/?brand=R&_ga=2.89815195.1693968716.1592851318-1889377730.1587467497&fbclid=IwAR3kWLjjIEjJ1KvAeiKvNIwqOuBCY5ZfWdbBcAvEz-CKixUPAMk_0he2FC0 Once you put in your name and info and select an option and begine request are you locked in continuing the request or can you back out at the end if you don't like the ship & sailings option they give you? Want to see just what sailings they would say the switch is good for? Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2020 #12 Share Posted June 24, 2020 Just now, Jimbo said: Once you put in your name and info and select an option and begine request are you locked in continuing the request or can you back out at the end if you don't like the ship & sailings option they give you? Want to see just what sailings they would say the switch is good for? You can back out until you hit the final submit button 2 Link to comment Share on other sites More sharing options...
Jimbo Posted June 24, 2020 #13 Share Posted June 24, 2020 2 hours ago, Ourusualbeach said: You can back out until you hit the final submit button The system worked pretty well, It knew I had already Lifted and Shifted that reservation # once already and didn't allow for me to Lift and Shift again. Link to comment Share on other sites More sharing options...
vegas7df Posted June 24, 2020 #14 Share Posted June 24, 2020 Where do you find the link for L & S on the Royal website? The link in this thread gives me an error message. Thanks Donna Link to comment Share on other sites More sharing options...
retiredgram Posted June 24, 2020 #15 Share Posted June 24, 2020 (edited) 9 minutes ago, vegas7df said: Where do you find the link for L & S on the Royal website? The link in this thread gives me an error message. Thanks Donna I just went to the site. Had no problem. Link in this thread worked fine. Maybe try again Edited June 24, 2020 by retiredgram Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2020 #16 Share Posted June 24, 2020 33 minutes ago, vegas7df said: Where do you find the link for L & S on the Royal website? The link in this thread gives me an error message. Thanks Donna There are two different links in this thread. One works, one doesn’t. Link to comment Share on other sites More sharing options...
firefly333 Posted June 24, 2020 #17 Share Posted June 24, 2020 32 minutes ago, vegas7df said: Where do you find the link for L & S on the Royal website? The link in this thread gives me an error message. Thanks Donna I'd like to know where to find the link too. I'd like to look. Says bad connection when I click on the link. I'm booked jan 3rd and already one of my ports says it will not be open. Want to keep it, just would like to see if there are options. Would be nice if they extended the august 1st date Link to comment Share on other sites More sharing options...
molly361 Posted June 24, 2020 #18 Share Posted June 24, 2020 Just now, firefly333 said: I'd like to know where to find the link too. I'd like to look. Says bad connection when I click on the link. I'm booked jan 3rd and already one of my ports says it will not be open. Want to keep it, just would like to see if there are options. Would be nice if they extended the august 1st date You can find the link on their website. They both just worked for me (the ones in this thread) strange Link to comment Share on other sites More sharing options...
firefly333 Posted June 24, 2020 #19 Share Posted June 24, 2020 3 minutes ago, Ourusualbeach said: There are two different links in this thread. One works, one doesn’t. Both gave me error. Maybe too many are trying it? Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2020 #20 Share Posted June 24, 2020 Just now, molly361 said: You can find the link on their website. They both just worked for me (the ones in this thread) strange Will they allow you to enter one of your reservations that you made through your TA? Link to comment Share on other sites More sharing options...
molly361 Posted June 24, 2020 #21 Share Posted June 24, 2020 (edited) 3 minutes ago, Ourusualbeach said: Will they allow you to enter one of your reservations that you made through your TA? Just tried yes it will. Then like Jimbo I entered one that my great TA already shifted and got the message that it had already been shifted Edited June 24, 2020 by molly361 Link to comment Share on other sites More sharing options...
firefly333 Posted June 24, 2020 #22 Share Posted June 24, 2020 2 minutes ago, molly361 said: You can find the link on their website. They both just worked for me (the ones in this thread) strange Could you give us a hint. I see cancel your cruise, redeem your future credit, book .. dont see any place saying lift and shift. Tried signing in, dont see it when I sign into my booking. Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2020 #23 Share Posted June 24, 2020 1 minute ago, molly361 said: Just tried yes it will. Then like Jimbo I entered one that my great TA already shifted and got the message that it had already been shifted Interesting. I wonder what would happen if you actually clicked submit. Would it go through or be rejected, I know now I do not get confirmation e mails with every shift that I have done. 1 Link to comment Share on other sites More sharing options...
molly361 Posted June 24, 2020 #24 Share Posted June 24, 2020 5 minutes ago, firefly333 said: Both gave me error. Maybe too many are trying it? Let's Get Started! Looking for flexibility in your plans? We get it. Whether you were on a sailing that has been cancelled, are already booked on a future sailing, or are thinking about making a new booking, Royal Caribbean International has implemented several programs to help you Cruise With Confidence. Review the various options below, and choose the program that provides the flexibility you're looking for. Cruise With Confidence Cancel any cruise (booked by August 1, 2020) that sets sail from now through April 30, 2022 and you're covered. Cancel at least 48 hours before the sail date and you will receive a Future Cruise Credit that can be used on any cruise through December 31, 2021 or 12 months from your cancellation date - whichever is further. Select Program Cruise Suspension If you are on a sailing impacted by our cruise suspension you will automatically receive a 125% Future Cruise Credit. If you wish to decline this higher value FCC and receive a lower value 100% refund of the cruise fare, please select this program option. Select Program Lift and Shift If you simply wish to move your existing booking to an alternate sail date in the following year, we're happy to protect the original pricing and/or promotion if the alternate sailing is the same itinerary, length, and stateroom category. The alternate sailing needs to be dated within 4 weeks (before or after) of the original sail date, but for the following year. Select Program Link to comment Share on other sites More sharing options...
molly361 Posted June 24, 2020 #25 Share Posted June 24, 2020 (edited) 18 minutes ago, firefly333 said: Could you give us a hint. I see cancel your cruise, redeem your future credit, book .. dont see any place saying lift and shift. Tried signing in, dont see it when I sign into my booking. Try this link halfway down the page it a place to click that says CANCEL MY Cruise- that should take you to the screen with the 3 options If the link doesn't work it's on their website under Cruise with Confidence https://www.royalcaribbean.com/cruise-with-confidence Edited June 24, 2020 by molly361 Link to comment Share on other sites More sharing options...
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