Cruise Refund

[Kangakid]

Hi All - I was just wondering we are still waiting for a refund from our April 2020 cruise with Celebrity.  The TA advises that the wholesaler hasn't refunded as yet.  But it is now 12 months since we paid for the cruise and 7months since the cruise sail date (it was the transpacific from Sydney to Hawaii).

Should I be putting pressure on the TA or are refund delays taking this long?

Thanks 

V.

[MMDown Under]

9 minutes ago, Kangakid said:

Hi All - I was just wondering we are still waiting for a refund from our April 2020 cruise with Celebrity.  The TA advises that the wholesaler hasn't refunded as yet.  But it is now 12 months since we paid for the cruise and 7months since the cruise sail date (it was the transpacific from Sydney to Hawaii).

Should I be putting pressure on the TA or are refund delays taking this long?

Thanks 

V.

I would contact Celebrity to check whether they have refunded the wholesaler and if so, when. Refund shouldn't definitely be taking that long!

[Kangakid]

I will try calling Celebrity - but as I used a TA - I wonder if they will speak to me about this, anyway worth a phone call isn't it...

Cheers V.

[Chiliburn]

22 minutes ago, Kangakid said:

Hi All - I was just wondering we are still waiting for a refund from our April 2020 cruise with Celebrity.  The TA advises that the wholesaler hasn't refunded as yet.  But it is now 12 months since we paid for the cruise and 7months since the cruise sail date (it was the transpacific from Sydney to Hawaii).

Should I be putting pressure on the TA or are refund delays taking this long?

Thanks 

V.

I would certainly be doing something because the refund would have been well and truly paid. Usually 1.5 months.
 

email Celebrity in North Sydney,you should get a reply with in a couple of days.

celebritycustomerserviceau@rcclapac.com.
 

Give the booking details and the booking number.

 

[Chiliburn]

7 minutes ago, Kangakid said:

I will try calling Celebrity - but as I used a TA - I wonder if they will speak to me about this, anyway worth a phone call isn't it...

Cheers V.

Normally they won’t but these aren’t normal times.

 

Who was the agent?

Edited November 18, 2020 by Chiliburn

[NSWP]

Sounds dodgy, I reckon Celebrity has paid the TA and TA is holding the money or spent it. Good luck.

[Chiliburn]

1 minute ago, NSWP said:

Sounds dodgy, I reckon Celebrity has paid the TA and TA is holding the money or spent it. Good luck.

Probably the captain again.

[NSWP]

Just now, Chiliburn said:

Probably the captain again.

Perhaps even feeding BUG with it, all that gourmet cat food.🤣

[Rassa]

31 minutes ago, NSWP said:

Perhaps even feeding BUG with it, all that gourmet cat food.🤣

So cute - bug that is.

[Chiliburn]

51 minutes ago, NSWP said:

Perhaps even feeding BUG with it, all that gourmet cat food.🤣

Wrong captain.Flight centre captain.

 

But seeing we are here.

 

[MMDown Under]

1 hour ago, Kangakid said:

I will try calling Celebrity - but as I used a TA - I wonder if they will speak to me about this, anyway worth a phone call isn't it...

Cheers V.

They will talk to you in the circumstances because you obviously haven't received your refund from the TA. 

[Rassa]

43 minutes ago, Chiliburn said:

Wrong captain.Flight centre captain.

 

But seeing we are here.

 

Still cute.

[NSWP]

1 minute ago, Rassa said:

Still cute.

I feel ill, the posh dogs I lunched on are regurgitating.😝

Edited November 18, 2020 by NSWP

[Aus Traveller]

Bug is cute, but ugly. She probably looks better with one of her many outfits on.

[Rassa]

1 minute ago, Aus Traveller said:

Bug is cute, but ugly. She probably looks better with one of her many outfits on.

I must really like cats because I don't think Bug is ugly (anymore).   There is a video where Capt Kate is showing us how to put a life jacket on and in this case it is put on Bug and it is Bug's life jacket.  Kate is so nice to the cat and the cat is so patient - lovely watching them together and Capt Kate has a good sense of humour.

[NSWP]

6 hours ago, Rassa said:

I must really like cats because I don't think Bug is ugly (anymore).   There is a video where Capt Kate is showing us how to put a life jacket on and in this case it is put on Bug and it is Bug's life jacket.  Kate is so nice to the cat and the cat is so patient - lovely watching them together and Capt Kate has a good sense of humour.

Have to agree, I am not that heartless, have had moggies during my lifetime. Yes Capt Kate and her ugly Bug are happy, such is life.

[MicCanberra]

I agree in checking

Firstly with X to see if they have in fact refunded the money (to the TA) or if they gave it as a Future cruise credit?

Secondly, follow up with the TA as to what action can be taken if any.

 

[Kangakid]

Chilliburn - is my TA I have used over many years - she is part of the Travel Managers group.  We have put a huge amount of business through her over the years, but these are certainly different times and once I wouldn't have questioned it, but the time taken to refund is now ridiculous...will email Celebrity today.

Thanks for your help.

 

Vicki

 

[Chiliburn]

1 hour ago, Kangakid said:

Chilliburn - is my TA I have used over many years - she is part of the Travel Managers group.  We have put a huge amount of business through her over the years, but these are certainly different times and once I wouldn't have questioned it, but the time taken to refund is now ridiculous...will email Celebrity today.

Thanks for your help.

 

Vicki

 

Yes email,if you call you may get someone in the Philippines who’s first language isn’t English.

I think you will find Royal Caribbean Australia pacific helpful (Celebrity)

 

Keep us informed on how you go. 

[getting older slowly]

Just talking refunds....just got phone call to say  it arrived from Princess to our TA

the cruise we were going on last month, and canceled at beginning of August before final payment... we are getting our deposit back next week..........

 

Then we are even.....

 

Cheers Don