Carnival customer service must be really bored today

[firefly333]

3 times back and forth with me and I still do not have stockholders credit. I've used this same account for the entire 15 or more years with carnival and never had them be this picky.

 

First they said they needed a up to date proof of ownership. The one I'd sent I shot the day I sent it a month ago. Sent it back, back to me asking same, took a screen shot with the date and time. 

 

Back to me now a 3rd time. My online account says hello nancy ..(not my real name) ..it didn't show my last name matching my booking. Back to them with the last monthly statement from july, with my full name. Next it might be my address doesnt match, as I see my brokerage acct says my parents address, though as their trustee I'm on their title. 

 

First time customer service ever was like this except once when I had a LOT of shares. .. lol it wasnt 100, it was many more. I had a pvp I showed the email to. They rejected my shareholders obc for having too many shares. (Yes they actually wrote that in a email).

 

This account was fine for sept vista btw but for breeze in oct they have issues, plus the booking # of 2nd leg was changed because they cancelled it with the price drop so I am telling them 3 times the new booking #.

 

I wouldnt give up. 

[Saint Greg]

Interesting. I sent two in a couple weeks ago and got the credit in 8 days. I sent another in last week. If the same timeframe holds I should get my credit today. I'm using my statement from June because my July statement wasn't out yet. We'll see if they complain about it.

[tidecat]

I sent in my June statement on July 28. It was posted to my account yesterday around 10:30 AM.

[Saint Greg]

48 minutes ago, Saint Greg said:

Interesting. I sent two in a couple weeks ago and got the credit in 8 days. I sent another in last week. If the same timeframe holds I should get my credit today. I'm using my statement from June because my July statement wasn't out yet. We'll see if they complain about it.

 

Got it.

[snowballs mom]

I just bought my shares at the end of July, and made my request with the transaction record that I printed off from my brokerage account. It only took them a week to reject it  (they did not like the format, apparently because it did not show my name). I just received a mailed trade confirmation yesterday with my name on it, blacked out a lot of stuff they did not need, and sent it in. We shall see.

[ontheweb]

1 hour ago, firefly333 said:

3 times back and forth with me and I still do not have stockholders credit. I've used this same account for the entire 15 or more years with carnival and never had them be this picky.

 

First they said they needed a up to date proof of ownership. The one I'd sent I shot the day I sent it a month ago. Sent it back, back to me asking same, took a screen shot with the date and time. 

 

Back to me now a 3rd time. My online account says hello nancy ..(not my real name) ..it didn't show my last name matching my booking. Back to them with the last monthly statement from july, with my full name. Next it might be my address doesnt match, as I see my brokerage acct says my parents address, though as their trustee I'm on their title. 

 

First time customer service ever was like this except once when I had a LOT of shares. .. lol it wasnt 100, it was many more. I had a pvp I showed the email to. They rejected my shareholders obc for having too many shares. (Yes they actually wrote that in a email).

 

This account was fine for sept vista btw but for breeze in oct they have issues, plus the booking # of 2nd leg was changed because they cancelled it with the price drop so I am telling them 3 times the new booking #.

 

I wouldnt give up. 

Rejecting your OBC because you have more than 100 shares would be funny except that it shows how incompetent many of their employees are. The requirements are AT LEAST 100 shares, not exactly 100 shares.

 

It is hard to believe sometimes what excuses people come up with not to grant something that is deserved.

[firefly333]

4 minutes ago, ontheweb said:

Rejecting your OBC because you have more than 100 shares would be funny except that it shows how incompetent many of their employees are. The requirements are AT LEAST 100 shares, not exactly 100 shares.

 

It is hard to believe sometimes what excuses people come up with not to grant something that is deserved.

I see this all the time. I was in Aldi the other day and someone paid in cash $25. The clerk finally pulled out a hand calculator to figure out how much change. 

 

A clerk in tom thumb didnt know how much half of $5 was .. well it was $4.99 but still it's not hard math. 

 

Hooray, they finally gave me my $50 obc for 5 day breezes. They said its granted. Not rebooking, just regular so no obc with bookings. Almost covers the tips.

[ontheweb]

2 minutes ago, firefly333 said:

I see this all the time. I was in Aldi the other day and someone paid in cash $25. The clerk finally pulled out a hand calculator to figure out how much change. 

 

A clerk in tom thumb didnt know how much half of $5 was .. well it was $4.99 but still it's not hard math. 

 

Hooray, they finally gave me my $50 obc for 5 day breezes. They said its granted. Not rebooking, just regular so no obc with bookings. Almost covers the tips.

Yes math. I remember in high school one of my classmates had a father who owned a drug store. He told the story all the time of how he's sell something for 8 cents, 3 for a quarter, and people would buy the 3.

 

Pre-computer days, I used to work for a firm that prepared tax returns. I used a desk calculator all the time. I have always been good at math, but when tax season was over, it took me a long time to again be able to do simple math without a calculator.

[TNcruising02]

That's ridiculous that it was so difficult for them to issue your OBC.  I think it took around three weeks for them to issue mine, but at least I didn't receive continuous rejections.  And rejecting for too many shares.  That's funny.  I guess that person must have thought that you could only have 100 shares.  Not a share less and not a share more.  LOL

[Frank12]

We just submitted ours for August / Magic and December / Liberty and got them both in 10 days.

No issues at all.

[BlerkOne]

Never had an issue getting mind. But I don't send screen shots. I can see it being rejected for incomplete information.

[Saint Greg]

What I do is print out the shareholder benefit form. Write on it all of the info they ask for name, booking number, sail date, ship, etc. then I print out two pages of my statement. The first one that has all of my info and the one that has my carnival shares. I circle that line. I scan those three pages and send in a PDF with the title of the email and the PDF being my booking number. 
 

I have the the benefit of using my work printer/scanner for this. If I didn’t have that I’d probably take a screenshot on my phone of the two statement pages and of a text pad document with all if the requested booking info. Save all of that into a PDF and email it to see if they’d accept that. It would be pretty similar I think.

[firefly333]

1 minute ago, Saint Greg said:

What I do is print out the shareholder benefit form. Write on it all of the info they ask for name, booking number, sail date, ship, etc. then I print out two pages of my statement. The first one that has all of my info and the one that has my carnival shares. I circle that line. I scan those three pages and send in a PDF with the title of the email and the PDF being my booking number. 
 

I have the the benefit of using my work printer/scanner for this. If I didn’t have that I’d probably take a screenshot on my phone of the two statement pages and of a text pad document with all if the requested booking info. Save all of that into a PDF and email it to see if they’d accept that. It would be pretty similar I think.

I've never seen this form to fill out. 

 

Mind you how I'm doing it worked for carnival for over 15 years and probably will next time. 

 

I sent the email and attached the proof of over 100 shares. ..and probably will work the next time. 

 

It's also worked for princess  though rcl now has made it easier. 

[MMastell]

The only time I had an issue was using mail. That was 20 years ago. Since then faxing the information results in a fast turnaround. My brother had a problem sending scanned copies and attaching them. He then faxed them and a week later had the notification of OBC. Fax 305 406 6102

[Saint Greg]

5 minutes ago, firefly333 said:

I've never seen this form to fill out. 

 

Mind you how I'm doing it worked for carnival for over 15 years and probably will next time. 

 

I sent the email and attached the proof of over 100 shares. ..and probably will work the next time. 

 

It's also worked for princess  though rcl now has made it easier. 

 

It's not really a form to fill out. It's what they request on the shareholder benefit page. I just print this page out and write it up top. Then that goes in a pdf with the account pages.

 

 

Please provide by email1 , fax or by mail your complete legal name, reservation/booking number, ship and sailing date, along with proof of ownership of Carnival Corporation or Carnival plc shares (for example, photocopy of shareholder proxy card, a dividend tax voucher or a current brokerage or nominee statement with your current mailing address and your brokerage account number blacked out) no later than 3 weeks prior to your sail date to your travel agent or to the cruise line you have selected below. 1 If you chose to email, you do so at your own risk and with the knowledge that email is inherently an insecure method of communication.

 

https://www.carnivalcorp.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f

 

 

[BlerkOne]

9 minutes ago, Saint Greg said:

What I do is print out the shareholder benefit form. Write on it all of the info they ask for name, booking number, sail date, ship, etc. then I print out two pages of my statement. The first one that has all of my info and the one that has my carnival shares. I circle that line. I scan those three pages and send in a PDF with the title of the email and the PDF being my booking number. 
 

I have the the benefit of using my work printer/scanner for this. If I didn’t have that I’d probably take a screenshot on my phone of the two statement pages and of a text pad document with all if the requested booking info. Save all of that into a PDF and email it to see if they’d accept that. It would be pretty similar I think.

I download the latest statement and edit the pdf file, deleting pages they don't need, and deleting my account number. I highlight the 100+ shares of CCL stock, my name, etc . Then email that in with the booking info they need. 

 

I have a good scanner, if needed, but Adobe has a decent free scanner app, too 

[firefly333]

I edited the pdf file and circled the shares I own. And gave them all the info requested. It's on them.

 

I also edited out the acct number but they had all the rest. 

 

This isnt on me. If they wanted the last months stmt they got that too besides the online version. 3 times over with 3 dates today. 

 

Royal Caribbean has a new portal I havent yet tried. Seems more uniform so maybe will be a improvement. Different than before.

 

https://rclshareholderbenefit.questionpro.com/

[BlerkOne]

Royal has more restrictions on shareholder OBC compared with Carnival.

[firefly333]

5 minutes ago, BlerkOne said:

Royal has more restrictions on shareholder OBC compared with Carnival.

Stacking, yes

 

Every cruiseline has good and bad. Carnival has guys burgers.

 

Rcl makes me mad solo cant book gty. People on royal of course see nothing wrong or unusual, it's how it is. 

 

Some questions like here people ask if they can use obc before they cruise and everyone says of course not ... rcl let's you. Always pluses and minuses. It's very hard to keep things straight, ,little things. Rcl they say well everyone knows you can book a fake 2nd pax, I shouldn't have to I think.

 

Lol I know all too well the differences.

[RWolver672]

11 hours ago, firefly333 said:

I see this all the time. I was in Aldi the other day and someone paid in cash $25. The clerk finally pulled out a hand calculator to figure out how much change. 

 

A clerk in tom thumb didnt know how much half of $5 was .. well it was $4.99 but still it's not hard math. 

 

 

 

I was selling 50/50 tickets at our local festival.  One ticket for $1 or an arm's length for $5.  I had a guy ask if he could buy both the single ticket and the arm's length.  Naturally, I said yes.  Then an older couple that was with him (I guessed his parents) did the same thing.  Logic doesn't run far in that family.

 

[ontheweb]

10 hours ago, firefly333 said:

Stacking, yes

 

Every cruiseline has good and bad. Carnival has guys burgers.

 

Rcl makes me mad solo cant book gty. People on royal of course see nothing wrong or unusual, it's how it is. 

 

Some questions like here people ask if they can use obc before they cruise and everyone says of course not ... rcl let's you. Always pluses and minuses. It's very hard to keep things straight, ,little things. Rcl they say well everyone knows you can book a fake 2nd pax, I shouldn't have to I think.

 

Lol I know all too well the differences.

Princess also lets you use OBC before the cruise, but only for excursions.

[cruising_along]

15 hours ago, snowballs mom said:

I just bought my shares at the end of July, and made my request with the transaction record that I printed off from my brokerage account. It only took them a week to reject it  (they did not like the format, apparently because it did not show my name). I just received a mailed trade confirmation yesterday with my name on it, blacked out a lot of stuff they did not need, and sent it in. We shall see.

Same situation. Bought around 20th July and booked the cruise a few days later. Sent my obc request with trade confirmation on Jul 24. Got the incident number. Responded to the incident number on Aug 1 with July Statement. Got obc on Aug 4.

Edited August 9, 2021 by cruising_along

[snowballs mom]

On 8/8/2021 at 4:07 PM, snowballs mom said:

I just bought my shares at the end of July, and made my request with the transaction record that I printed off from my brokerage account. It only took them a week to reject it  (they did not like the format, apparently because it did not show my name). I just received a mailed trade confirmation yesterday with my name on it, blacked out a lot of stuff they did not need, and sent it in. We shall see.

The next step in the saga. Apparently the person who received my second set of documents could not open the encrypted file and requested a resend., without encryption. I resent the PDF file. Apparently that file was too big and was stripped off by their system. I rescanned the original two pieces of paper into two different files and resent them. I also sent a second email with a screenshot of the PDF showing my July statement. Once again, we shall see.

 

I did check my scanner settings, and scanned a third set of the documents at the lowest resolution possible, just in case I get another request.  As I am retired, I do not have access to a fax machine, just my home office HP scanner, so I am hoping one of these alternatives is successful.

 

The upside is that now I have an incident number, so their response time is pretty fast.

[snowballs mom]

18 hours ago, snowballs mom said:

The next step in the saga. Apparently the person who received my second set of documents could not open the encrypted file and requested a resend., without encryption. I resent the PDF file. Apparently that file was too big and was stripped off by their system. I rescanned the original two pieces of paper into two different files and resent them. I also sent a second email with a screenshot of the PDF showing my July statement. Once again, we shall see.

 

Success! I think the copy and paste into my email worked - that is the one they replied to when they notified me this morning that my OBC was approved. Yay!

[NCTribeFan]

I used to get my SH OBC accepted in about 24 hours.  Record was 58 minutes!  Last time, it took about 2 days (Dec 2019).

 

HAL only just started accepting SH info via email.  They've been fax & snail mail for a very long time.

Biggest advantage for HAL I've found recently is I get MUCH better casino offers from them - started getting free or greatly reduced offers after my 1st cruise.  Sailing for 10 nights in November for $200 with $200 OBC & DOU.  30 Carnival cruises and only recently received my first free offer.  Trust me, I'm a Low Roller.

 

That and the fact that you can stack your FCCs with them.  Those have been 125% of fare paid when cruise was cancelled and much less generous OBC than Carnival, but for HAL, I'd rather have more applied to the (slightly higher) fare.  I was able to stack 3 FCCS and booked a 12-night December sailing that included their Have It All (grats, wifi, drinks & specialty dining) which is something I typically wouldn't book due to the cost.

 

I've rebooked Carnival so many times, it would be nice if I could combined some FCCs.