Tests ordered via RCCI link not here yet

[Cru1s1ng2009]

I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. 

 

Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. 

[BSocial]

47 minutes ago, Cru1s1ng2009 said:

I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. 

 

Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. 

Maybe they can overnight to you.  looks like this is the Optum Store phone number :

 Email us at support@store.optum.com or call us at (855) 946-4463.

Our team is available 7 days a week via email or phone. Monday-Friday (7am-9pm CST), Saturday and Sunday (9am-6pm CST).

 

 

[Ofmyheart]

1 hour ago, Cru1s1ng2009 said:

I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. 

 

Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. 

I am freaking out too. We are here in FL & can't find testing to leave on Friday !!!!

[Starry Eyes]

37 minutes ago, Ofmyheart said:

I am freaking out too. We are here in FL & can't find testing to leave on Friday !!!!

Where in Florida?  I’m in Florida (near Daytona Beach) and I could part with extra emed tests if you are in a real pinch.

[mek]

I really feel for anyone who is in this situation.  We have to fly to cruise and having to deal with the pre-cruise testing requirement and the possibility of glitches was the deciding factor in us canceling our 1/23/22 Oasis cruise.

Not directed to anyone on this thread because this has to be so stressful, but I'm not sure why anyone would think getting on a ship right now is worth any of this crap.

 

Edited December 28, 2021 by mek

[cruizzing]

2 hours ago, Cru1s1ng2009 said:

I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. 

 

I don't have "extras", but I have enough time to order more if you need a loaner.  I'm in 21042.

[Cru1s1ng2009]

10 minutes ago, mek said:

I really feel for anyone who is in this situation.  We have to fly to cruise and having to deal with the pre-cruise testing requirement and the possibility of glitches was the deciding factor in us canceling our 1/23/22 Oasis cruise.

Not directed to anyone on this thread because this has to be so stressful, but I'm not sure why anyone would think getting on a ship right now is worth any of this crap.

 

2 years of crappy vacations makes it worth it. I am trying to keep in mind that most things do work out in the end. But I get what you mean.

[Cru1s1ng2009]

1 hour ago, BSocial said:

Maybe they can overnight to you.  looks like this is the Optum Store phone number :

 Email us at support@store.optum.com or call us at (855) 946-4463.

Our team is available 7 days a week via email or phone. Monday-Friday (7am-9pm CST), Saturday and Sunday (9am-6pm CST).

 

 

I am calling them when they open in 9 more minutes. 

[megr1125]

1 minute ago, Cru1s1ng2009 said:

I am calling them when they open in 9 more minutes. 

They're in Central time, not Pacific according to the image, they're already open.

 

7A  central is 8A Eastern.  😄  

[Cru1s1ng2009]

8 minutes ago, megr1125 said:

They're in Central time, not Pacific according to the image, they're already open.

 

7A  central is 8A Eastern.  😄  

thank you. i saw they were shipping from CA so I just assumed...

[J&L~SetSail]

10 minutes ago, Cru1s1ng2009 said:

I am calling them when they open in 9 more minutes. 

While you have them on the phone make sure they contact the warehouse while you are on the phone with them. 

Then follow up with an email. 

 

[J&L~SetSail]

Also, If you have the option ask for Tamisha. After numerous calls, she actually helped and followed up with an email. 

[Cru1s1ng2009]

well there are no tests coming. supplier/carrier issue. Refund is incoming. 

 

Those of you in the same boat should work out a back up plan. this sucks...

[bouhunter]

34 minutes ago, Cru1s1ng2009 said:

2 years of crappy vacations makes it worth it. I am trying to keep in mind that most things do work out in the end. But I get what you mean.

That's unfortunate.  We've had two years of great vacations.

[J&L~SetSail]

Sorry to hear that. Keep trying CVS and Walgreens. If someone cancels the time slot should open up. 

[J&L~SetSail]

My neighbor had to fly out international on Sunday. He just drove to Walgreens Saturday  without an appointment. Got in line and they took care of him. 

[Meem47]

Oh wow! I’m so sorry to hear this…so the eMed Royal approved tests are out of stock? Yikes!? Are there any appointments near you at local pharmacy/CVS/Walgreens? With many places not even accepting testing appointments for a long while, this is concerning for the cruise industry.  We sail 1/28…

[Cru1s1ng2009]

4 minutes ago, Meem47 said:

Oh wow! I’m so sorry to hear this…so the eMed Royal approved tests are out of stock? Yikes!? Are there any appointments near you at local pharmacy/CVS/Walgreens? With many places not even accepting testing appointments for a long while, this is concerning for the cruise industry.  We sail 1/28…

sold out. 

i am going to the drive thru testing tomorrow am at 430. The line is over 2 miles long. luckily my DD works at the hospital and i am an emergency manager so we will get our results in time HOPEFULLY. But i am not going to mention they are for vacation. ok, i am going to LIE. 

[clochette]

24 minutes ago, Cru1s1ng2009 said:

well there are no tests coming. supplier/carrier issue. Refund is incoming. 

 

Those of you in the same boat should work out a back up plan. this sucks...

are they actually out of tests, I am ready to order from E-med right now for our cruise on January 9?

[cruisin from florida]

I just ordered ours for 2 February cruises. Hopefully they get this sorted. Best of luck to all of you trying to get tested.

[cruisegirl1976]

How far in advance should you order these tests?  I don't cruise until the end of Feb, thinking I should order mine now.

[J&L~SetSail]

22 minutes ago, J&L~SetSail said:

My neighbor had to fly out international on Sunday. He just drove to Walgreens Saturday  without an appointment. Got in line and they took care of him. 

On second thought I should caution this approach. It's second hand knowledge. I'm not sure how the paperwork would work. He is a frequent flyer and his info was probably on file. Plus things aren't the same here in Knoxville as other areas. 

[J&L~SetSail]

5 minutes ago, cruisegirl1976 said:

How far in advance should you order these tests?  I don't cruise until the end of Feb, thinking I should order mine now.

The last ones I ordered have an expiration date of November 2022 so safe to order now and get in the queue. 

[Clownfish Cruiser]

I received our Optum tests last week and they also have an expiration date of November 2022. Good luck to those of you waiting on tests to cruise. I was very nervous about getting the tests on time (and  also the availability)...we leave in 2 weeks. 

[cruisin from florida]

Just ordered 6 this morning, and it's already shipped. It shouldn't matter, but these were ordered for a Celebrity cruise. 

Edited December 28, 2021 by cruisin from florida