logan25 Posted January 13, 2022 #1 Share Posted January 13, 2022 Just wondering. I’ve tried holding three times today. Each time for an hour. Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 13, 2022 #2 Share Posted January 13, 2022 (edited) 13 minutes ago, logan25 said: Just wondering. I’ve tried holding three times today. Each time for an hour. It’s been my experience that calling as soon as they open results in the shortest wait times. Hours: 0600-1800 PT (weekdays) 0800-1700 PT (Saturday) Sales: 0600-1900 PT (weekdays) 0800-1700 PT (Saturday & Sunday) https://book.princess.com/captaincircle/customerCare.page Edited January 13, 2022 by Astro Flyer Link to comment Share on other sites More sharing options...
mtnesterz Posted January 13, 2022 #3 Share Posted January 13, 2022 There are many out of work ill everywhere. Long lines and wait times. Depending on your concern, if you sail with Princess regularly, consider getting a CVP for your needs. Some are wanting, some are outstanding. They have a direct line and email. Call 1-800-901-1172 to be assigned. I wish I could refer you to ours. Link to comment Share on other sites More sharing options...
brisalta Posted January 13, 2022 #4 Share Posted January 13, 2022 I use the Chat function found on the web site Link to comment Share on other sites More sharing options...
Gondo Girl Posted January 13, 2022 #5 Share Posted January 13, 2022 Twice this week I was on hold 70 min. before talking to someone, but “chat” was immediately. 1 Link to comment Share on other sites More sharing options...
logan25 Posted January 13, 2022 Author #6 Share Posted January 13, 2022 Chat would have been a lovely option…if it were working today. I finally got through and got my question answered. Thanks for the tips everyone. 1 Link to comment Share on other sites More sharing options...
Rick&Jenny Posted January 16, 2022 #7 Share Posted January 16, 2022 I’ve given up trying to reach Princess. I’ve taken on a TA. For over 20 years I’ve preferred to book directly with Princess. NO MORE!! 2 Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted January 16, 2022 #8 Share Posted January 16, 2022 On 1/13/2022 at 4:59 PM, logan25 said: Just wondering. I’ve tried holding three times today. Each time for an hour. Not sure what's going on with Princess, in the last month I have had no trouble getting through to other cruise lines, I been able to get through right away with Celebrity and HAL. I do have a personal cruise consultant with Princess and booked 2 cruises with her last Nov and again on a Christmas cruise on the Carib. Princess. Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted January 16, 2022 #9 Share Posted January 16, 2022 Just now, MISTER 67 said: Not sure what's going on with Princess, in the last month I have had no trouble getting through to other cruise lines, I been able to get through right away with Celebrity, MSC and HAL. I do have a personal cruise consultant with Princess and booked 2 cruises with her last Nov and again on a Christmas cruise on the Carib. Princess. Link to comment Share on other sites More sharing options...
Rare curlybelle2 Posted January 16, 2022 #10 Share Posted January 16, 2022 I haven't been able to get through as well. I have been trying different times of the day. I even called first thing in the morning. I am frustrated. Calling because we had a free specialty dining perk on our cruise next month and now it seems to have vanished. I will try the chat next. Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 16, 2022 #11 Share Posted January 16, 2022 5 minutes ago, curlybelle2 said: Calling because we had a free specialty dining perk on our cruise next month and now it seems to have vanished. I see mine in the Travel Summary. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted January 16, 2022 #12 Share Posted January 16, 2022 We use a TA. Not sure I would ever have a need to contact the cruise line directly. That's why she (the TA) earns the big bucks...to handle that stuff. Link to comment Share on other sites More sharing options...
Rare curlybelle2 Posted January 16, 2022 #13 Share Posted January 16, 2022 36 minutes ago, Astro Flyer said: I see mine in the Travel Summary. I found it. I didn't scroll down far enough. Thanks !!!! 😃You just saved me hours waiting on the phone!!! 1 Link to comment Share on other sites More sharing options...
jimbo1683 Posted January 16, 2022 #14 Share Posted January 16, 2022 On 1/13/2022 at 10:38 PM, mtnesterz said: consider getting a CVP for your needs. Some are wanting, some are outstanding. They have a direct line and email. Call 1-800-901-1172 to be assigned. I wish I could refer you to ours. That would be someone sat in a different area of the call centre Link to comment Share on other sites More sharing options...
Astro Flyer Posted January 16, 2022 #15 Share Posted January 16, 2022 26 minutes ago, curlybelle2 said: I found it. I didn't scroll down far enough. Thanks !!!! 😃You just saved me hours waiting on the phone!!! Great! Glad it was there for you. 😃 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted January 16, 2022 #16 Share Posted January 16, 2022 56 minutes ago, FlaMariner said: We use a TA. Not sure I would ever have a need to contact the cruise line directly. That's why she (the TA) earns the big bucks...to handle that stuff. I don't know about you, but my TA doesn't earn "big bucks" from booking me Princess cruises, especially the amount of time she needs to be on hold for Princess. I show appreciate for her services in other ways. The last 2 years have been very difficult for anyone in the travel industry. 4 Link to comment Share on other sites More sharing options...
jimbo1683 Posted January 16, 2022 #17 Share Posted January 16, 2022 3 minutes ago, cr8tiv1 said: I don't know about you, but my TA doesn't earn "big bucks" from booking me Princess cruises, especially the amount of time she needs to be on hold for Princess. I show appreciate for her services in other ways. The last 2 years have been very difficult for anyone in the travel industry. Some people seem to think they can take up an unlimited amount of their TA's time and their TA would still be making loads of money. 2 Link to comment Share on other sites More sharing options...
voljeep Posted January 16, 2022 #18 Share Posted January 16, 2022 27 minutes ago, cr8tiv1 said: I don't know about you, but my TA doesn't earn "big bucks" from booking me Princess cruises, especially the amount of time she needs to be on hold for Princess. I show appreciate for her services in other ways. The last 2 years have been very difficult for anyone in the travel industry. so how much does your TA make on a simple 7 day RT cruise fare of $2,000 , that you book, then transfer to them ? - then how much do they rebate back to you in the form of fare discount or OBC ? Link to comment Share on other sites More sharing options...
jimbo1683 Posted January 16, 2022 #19 Share Posted January 16, 2022 25 minutes ago, voljeep said: so how much does your TA make on a simple 7 day RT cruise fare of $2,000 , that you book, then transfer to them ? - then how much do they rebate back to you in the form of fare discount or OBC ? Ive no idea if this is accurate but i was curious a while back and did a little research. From what I could find, which as i say, who knows if it is correct, the figures I found were that an established agent would take a commission of around 10%. A less established agent would be taking 6-8%. That's not a lot of their time before you're costing more than what they are going to earn from your cruise. Link to comment Share on other sites More sharing options...
mtnesterz Posted January 16, 2022 #20 Share Posted January 16, 2022 2 hours ago, jimbo1683 said: That would be someone sat in a different area of the call centre I see that you are in the UK. I will say that Princess main offices are in Santa Clarita, California, north of Los Angeles. My CVP works from home in Encino, CA, in the San Fernando Valley, also north of Los Angeles. We live to the west, no matter exactly where. We have gone hiking with him in the mountains that separate the San Fernando Valley from Los Angeles. I assure you, we have talked about the present situation. For the most part, they are all working from home and few actually work in the corporate offices. This is only human nature. When you have friendship with someone, they will work for you and connect with your questions. And you will help them too. As stated before I wish I could recommend him to you and others. But guidelines prevent that here on CC. 1 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted January 16, 2022 #21 Share Posted January 16, 2022 53 minutes ago, jimbo1683 said: Ive no idea if this is accurate but i was curious a while back and did a little research. From what I could find, which as i say, who knows if it is correct, the figures I found were that an established agent would take a commission of around 10%. A less established agent would be taking 6-8%. That's not a lot of their time before you're costing more than what they are going to earn from your cruise. Add in the cost of them to run a business (electricity, internet, phone charges, payment to company, etc). I will not divulge what my TA's commission is, but, in my opinion, they must enjoy what they are doing to help others. 1 Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted January 16, 2022 #22 Share Posted January 16, 2022 2 hours ago, jimbo1683 said: Some people seem to think they can take up an unlimited amount of their TA's time and their TA would still be making loads of money. "big bucks" was in quotes.....as an expression..... It is the job of the TA to handle your travel issues w/the carrier...that is why they are your agent.....I try not to bother our TA at all and like to be self sufficient....and use email when I communicate so she can save requests for the one time a day they do manage to get in to the cruise line. I'd never call the cruise line if I booked with a TA...but I really cannot think of any real reason to call anybody after it is booked. Link to comment Share on other sites More sharing options...
CruzDayz Posted January 16, 2022 #23 Share Posted January 16, 2022 (edited) 50 minutes ago, FlaMariner said: "big bucks" was in quotes.....as an expression..... It is the job of the TA to handle your travel issues w/the carrier...that is why they are your agent.....I try not to bother our TA at all and like to be self sufficient....and use email when I communicate so she can save requests for the one time a day they do manage to get in to the cruise line. I'd never call the cruise line if I booked with a TA...but I really cannot think of any real reason to call anybody after it is booked. I can think of a few reasons to call after booking. The biggest is watching for price drops and new promotions. My best one so far was a $1200 drop on a Panama Canal cruise on NCL. I took a screenshot and called NCL fast. Back in the old days you didn't have to transfer to an agent until final payment. I'm sure that the cruise lines love folks like you that book and never look back. Now when I call I just put the phone on speaker and read a few chapters in whatever book that I'm reading. The key is adjusting to the times as they are today. I stopped using an agent on my cheap cruises because it just isn't worth it to both of us with the extra hold times. 🙂 Edited January 16, 2022 by CruzDayz Link to comment Share on other sites More sharing options...
Rare Coral Posted January 16, 2022 #24 Share Posted January 16, 2022 (edited) 3 hours ago, cr8tiv1 said: I don't know about you, but my TA doesn't earn "big bucks" from booking me Princess cruises, especially the amount of time she needs to be on hold for Princess. I show appreciate for her services in other ways. The last 2 years have been very difficult for anyone in the travel industry. Correct - many agents didn't make any money for 18+ months. I know my agent worked really hard during those times rebooking clients on future cruises only to be cancelled and having to rebook them again. They have been hit really hard during COVID. Edited January 16, 2022 by Coral 3 Link to comment Share on other sites More sharing options...
donaldsc Posted January 17, 2022 #25 Share Posted January 17, 2022 3 hours ago, voljeep said: so how much does your TA make on a simple 7 day RT cruise fare of $2,000 , that you book, then transfer to them ? - then how much do they rebate back to you in the form of fare discount or OBC ? My wonderful TA always writes us a rebate check after the cruise is over. This time I am going to tell her to keep the check.. It will be my gift to her to thank her for all the good work that she has done. DON 2 Link to comment Share on other sites More sharing options...
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