Rare sns1 Posted February 11, 2022 #1 Share Posted February 11, 2022 (edited) We just booked a seven day cruise for February 20th this week. We e-mailed our stock info and hoped our OBC would get posted. We got the reply e-mail that it would take 21 days to process. We called today and it took 4 minutes for them to find our e-mail and process the shareholder benefit. It was so quick, the rep was pleasant, and we are happy. Edited February 11, 2022 by sns1 8 Link to comment Share on other sites More sharing options...
envy4u Posted February 11, 2022 #2 Share Posted February 11, 2022 Lucky you. Took me 4 hours but all resolved now Link to comment Share on other sites More sharing options...
Coffeeluvr05 Posted February 11, 2022 #3 Share Posted February 11, 2022 11 minutes ago, sns1 said: We just booked a seven day cruise for February 20th this week. We e-mailed our stock info and hoped our OBC would get posted. We got the reply e-mail that it would take 21 days to process. We called today and it took 4 minutes for them to find our e-mail and process the shareholder benefit. It was so quick, the rep was pleasant, and we are happy. What number did you call and where did you email? I'm doing the same and I hope I have a smooth experience! Link to comment Share on other sites More sharing options...
Astro Flyer Posted February 11, 2022 #4 Share Posted February 11, 2022 12 minutes ago, sns1 said: It was so quick, the rep was pleasant, and we are happy. Their Booking Support staff are consistently the most professional & efficient Princess staff we’ve experienced. 😊 1 Link to comment Share on other sites More sharing options...
Rare sns1 Posted February 11, 2022 Author #5 Share Posted February 11, 2022 800 872 6779 X-30317 1 3 Link to comment Share on other sites More sharing options...
Rare sns1 Posted February 11, 2022 Author #6 Share Posted February 11, 2022 sbpcl@princesscruises.com 1 Link to comment Share on other sites More sharing options...
jskinsd Posted February 11, 2022 #7 Share Posted February 11, 2022 I cruise tomorrow. Booked Majestic on Wed. Emailed docs in and also received the 21 day email. Haven't cruise with Princess in 4 years. Saw this post 10 minutes ago. Call stockholder hot line. Got my $100.😁 But my total phone time was 7 minutes.😆 Best stockholder customer service experience I have ever had. And I own all three. RCCL, NCL and Carnival.✌️ 4 Link to comment Share on other sites More sharing options...
Rare sns1 Posted February 12, 2022 Author #8 Share Posted February 12, 2022 I'm glad you had a good experience. Hopefully, others will too. Link to comment Share on other sites More sharing options...
logan25 Posted February 12, 2022 #9 Share Posted February 12, 2022 I am amazed of your experience in that I have called the phone number twice this week and was on hold two hours the first time and one hour the second and still never reached any representative. Link to comment Share on other sites More sharing options...
Rare georgiacat Posted February 12, 2022 #10 Share Posted February 12, 2022 Has anyone faxed their shareholder credit application lately? I was thinking of doing that soon. Link to comment Share on other sites More sharing options...
JillK Posted February 12, 2022 #11 Share Posted February 12, 2022 Hi. I emailed on Feb 10th and haven't yet receive any reply or confirmation of request. Just wondering how quickly you got the email back saying it would take 21 days to process? Thanks! Link to comment Share on other sites More sharing options...
oldfashioncruiser Posted February 12, 2022 #12 Share Posted February 12, 2022 17 hours ago, sns1 said: 800 872 6779 X-30317 I was given that number and was on hold over two hours every time I used it. Link to comment Share on other sites More sharing options...
Rare sns1 Posted February 12, 2022 Author #13 Share Posted February 12, 2022 The auto response e-mail from Princess regarding the 21 days was sent the same day. I received it a couple hours after sending the request. 1 Link to comment Share on other sites More sharing options...
billco Posted February 12, 2022 #14 Share Posted February 12, 2022 4 hours ago, georgiacat said: Has anyone faxed their shareholder credit application lately? I was thinking of doing that soon. I did. I use faxzero.com, which I find as easy as sending it in by email Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted February 15, 2022 #15 Share Posted February 15, 2022 On 2/11/2022 at 3:37 PM, sns1 said: We just booked a seven day cruise for February 20th this week. We e-mailed our stock info and hoped our OBC would get posted. We got the reply e-mail that it would take 21 days to process. We called today and it took 4 minutes for them to find our e-mail and process the shareholder benefit. It was so quick, the rep was pleasant, and we are happy. Consider yourself VERY lucky! I started trying to get my credit back on Jan 20th for a March 12 cruise. I just got it today. I have a cruise this weekend that I booked about 2 weeks ago. I emailed that request in the day I booked. Still no response to that one. With only 5 days to go I'm not holding my breath. Link to comment Share on other sites More sharing options...
mevs904 Posted February 15, 2022 #16 Share Posted February 15, 2022 On our last Princess cruise which was 2 years ago our TA submitted the share holders form for us. It was quick and easy. Previous to that we did it ourselves, but we will go through our TA for our next cruise. Things may be different now, but we’ll give it a try. After reading about the difficulties that some people have had communicating with Princess we’re happy to work with someone who has more of a direct line. Link to comment Share on other sites More sharing options...
Rare dhanakorn Posted February 15, 2022 #17 Share Posted February 15, 2022 4 hours ago, Rick&Jeannie said: Consider yourself VERY lucky! I started trying to get my credit back on Jan 20th for a March 12 cruise. I just got it today. I have a cruise this weekend that I booked about 2 weeks ago. I emailed that request in the day I booked. Still no response to that one. With only 5 days to go I'm not holding my breath. You can try calling Princess if you already sent the email. Depending on the hold time (could be minutes or hours), it may or may not worth the $100 OBC. If I have to be on hold for hours, I'll probably just let it go. Link to comment Share on other sites More sharing options...
johnmik1 Posted February 15, 2022 #18 Share Posted February 15, 2022 I emailed our request on 2/7 and had no response as of yesterday 2/14 so I called and the credit was posted while I was on the phone.The call took 5 minutes. Link to comment Share on other sites More sharing options...
FritzG Posted February 15, 2022 #19 Share Posted February 15, 2022 I called yesterday and was on hold for 1hr. 42min. The agent found our fax info and said the credit was posted. It's not showing on CP, but I'll give it a few days before I call again. We sail on Feb. 28. Link to comment Share on other sites More sharing options...
trishbk Posted February 15, 2022 #20 Share Posted February 15, 2022 On 2/11/2022 at 12:37 PM, sns1 said: We just booked a seven day cruise for February 20th this week. We e-mailed our stock info and hoped our OBC would get posted. We got the reply e-mail that it would take 21 days to process. We called today and it took 4 minutes for them to find our e-mail and process the shareholder benefit. It was so quick, the rep was pleasant, and we are happy. What number did you call? Any specific phone number? They have applied the stockholder benefit but still have not added my husband’s veteran benefit. For years we sailed with Princess and had no idea that Veterans received a shipboard credit. My husband received an email from Princess’ 3rd party veteran benefit company when he applied online, but they still haven’t applied it to our upcoming cruise and it has been several weeks. He waited patiently on the phone for 45 min and the rep told him they couldn’t do anything about it and we should check back. Link to comment Share on other sites More sharing options...
RMMariner Posted February 15, 2022 #21 Share Posted February 15, 2022 Thank you for this advice. Sent it in a long time ago. No news. Phoned and waited for hours on main line. Never did get through. Phoned the number in this thread today. Fixed up by a very efficient Princess rep in less than 15 minutes. Link to comment Share on other sites More sharing options...
Buckeye10640 Posted February 16, 2022 #22 Share Posted February 16, 2022 Thank for this. I usually submit way ahead (already have it applied for May and Nov!) but just booked for early March so I may need to nudge this one along. Link to comment Share on other sites More sharing options...
Thrak Posted February 16, 2022 #23 Share Posted February 16, 2022 (edited) On 2/12/2022 at 5:16 AM, georgiacat said: Has anyone faxed their shareholder credit application lately? I was thinking of doing that soon. I always fax it. I tried the email once when it first came out but got nothing but crickets. When I fax it the credit is usually applied quickly. I always use fax zero Your mileage may vary... Fax: 661 753 0180 (For Sending Shareholder OBC Info) – Address to Booking Support Tel: 800 872 6779 ext. 30317 (For Confirming OBC Fax Has Been Received Edited February 16, 2022 by Thrak Link to comment Share on other sites More sharing options...
beachfun2016 Posted February 16, 2022 #24 Share Posted February 16, 2022 On 2/11/2022 at 12:56 PM, sns1 said: 800 872 6779 X-30317 Thank you for the tip & phone #! My husband e-mailed the request with documentation at the end of Jan. Not having heard anything for our 1/18/22 cruise (and not having seen anything on princess.com credits), he called today. He was on hold 15-30 minutes, and within a couple of minutes, the request was approved. And, this evening I saw the $100 OBC in our account. Link to comment Share on other sites More sharing options...
Rare trbarton Posted February 16, 2022 #25 Share Posted February 16, 2022 I just got off the phone with the Shareholders Department, I faxed my documents 2x, & they said it was better to email the documents to sbpcl@princesscruises.com Tom😀 1 Link to comment Share on other sites More sharing options...
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