sander05 Posted May 18, 2022 #1 Share Posted May 18, 2022 Has anyone ever had an issue with cashing in points from their BOA card and them not showing up in your Royal account? I cashed in for the 150$ off the cruise, BOA shows them sent. Thanks Link to comment Share on other sites More sharing options...
PokrChick Posted May 19, 2022 #2 Share Posted May 19, 2022 How long ago did you cash them in and when is your cruise? It usually takes a couple weeks. 1 Link to comment Share on other sites More sharing options...
sander05 Posted May 19, 2022 Author #3 Share Posted May 19, 2022 I cashed them in on April 20th. So pretty close to a month ago. Problem is my final payment is May 21st and I haven’t been able to get through to them. It’s just not feasible to wait hours online to speak to someone. Link to comment Share on other sites More sharing options...
SKSMIKE5 Posted May 19, 2022 #4 Share Posted May 19, 2022 I cashed in $100 on May 8th for a 13 June Alaska Cruise and they haven't posted yet. Link to comment Share on other sites More sharing options...
maggieq Posted May 19, 2022 #5 Share Posted May 19, 2022 1 hour ago, sander05 said: Has anyone ever had an issue with cashing in points from their BOA card and them not showing up in your Royal account? I cashed in for the 150$ off the cruise, BOA shows them sent. Thanks Did you do this online or call? Asking as we called ours in last week for oasis 5/22 and they were visible by EOD. Link to comment Share on other sites More sharing options...
sander05 Posted May 19, 2022 Author #6 Share Posted May 19, 2022 Online…I have tried twice to call Royal and no luck getting through. I’ll try calling BOA tomorrow and see what they say. Link to comment Share on other sites More sharing options...
GStanMus Posted May 19, 2022 #7 Share Posted May 19, 2022 I purchased OBC with the card a few weeks ago and it appeared in less than a week but it was well after the final cruise payment. Link to comment Share on other sites More sharing options...
sailor05 Posted May 19, 2022 #8 Share Posted May 19, 2022 It took about a month for my obc to show up in my planner. Not sure about using it to pay off cruise? Can that be done when redeemed? Link to comment Share on other sites More sharing options...
ginnyks Posted May 19, 2022 #9 Share Posted May 19, 2022 Our OBC from the rewards on our BOA card were initially to be used on a 2020 cruise...that ended up being cancelled due to the virus.. A BOA rep had helped us after RCI rep couldn't. It was re-applied to another RCI January 2022 cruise a B2B. The first leg of the cruise we cancelled now the reward is lost somewhere. I unsuccessfully tried to regain the OBC or our points back. Link to comment Share on other sites More sharing options...
PokrChick Posted May 19, 2022 #10 Share Posted May 19, 2022 10 hours ago, sander05 said: Online…I have tried twice to call Royal and no luck getting through. I’ll try calling BOA tomorrow and see what they say. My Cruise Rewards Desk 1-888-305-4626 - that's the number to call about points in case you didn't have it Link to comment Share on other sites More sharing options...
Williamsburgcruiser Posted May 19, 2022 #11 Share Posted May 19, 2022 4 hours ago, PokrChick said: My Cruise Rewards Desk 1-888-305-4626 - that's the number to call about points in case you didn't have it I agree here - you will need to call the cruise rewards desk. BUT! Make sure you have the redemption confirmation number from the royal caribbean site. When I called, the agent walked me through how to see that on the Royal Caribbean site - as it is not the same number as on the BOA site. Good luck! Link to comment Share on other sites More sharing options...
Cruising Grandma 13 Posted May 20, 2022 #12 Share Posted May 20, 2022 I cashed in points last month and it took 2 days to show up in my account. Link to comment Share on other sites More sharing options...
StephPS79 Posted September 15, 2022 #13 Share Posted September 15, 2022 Hi all, where do you see the OBC applied on the Royal Caribbean account/website/app? I redeemed some points 8/11/2022 and haven't been able to find anything on my cruise account showing the OBC applied. Thank you! Link to comment Share on other sites More sharing options...
wants2cruise2 Posted September 16, 2022 #14 Share Posted September 16, 2022 20 hours ago, StephPS79 said: Hi all, where do you see the OBC applied on the Royal Caribbean account/website/app? I redeemed some points 8/11/2022 and haven't been able to find anything on my cruise account showing the OBC applied. Thank you! Did you look at your cruise planner? That’s where my BOA obc was. When I made a purchase there, it asked if I wanted to use the obc first. Link to comment Share on other sites More sharing options...
lakelorain Posted September 17, 2022 #15 Share Posted September 17, 2022 Mine always show up about 2 - 3 weeks before my cruise. If I'm late requesting them, the obc shows up on the 2nd day of the cruise. 1 Link to comment Share on other sites More sharing options...
Rondo Posted September 17, 2022 #16 Share Posted September 17, 2022 I redeemed points Monday for onboard credit. On Friday we got an email with an updated invoice, which included our onboard credit. I checked the cruise planner the same day and it was listed there already. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted September 17, 2022 #17 Share Posted September 17, 2022 On 9/15/2022 at 7:54 AM, StephPS79 said: Hi all, where do you see the OBC applied on the Royal Caribbean account/website/app? I redeemed some points 8/11/2022 and haven't been able to find anything on my cruise account showing the OBC applied. Thank you! Mine showed up in my cruise planner 14 days before my cruise. Link to comment Share on other sites More sharing options...
StephPS79 Posted September 19, 2022 #18 Share Posted September 19, 2022 Thanks for the info, everyone. I don't see anything in my cruise planner for OBC, and did not get an updated invoice. I'll give it until a little closer to the cruise (Oct. 30th), and then I'll call if not here. Argh! Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted September 19, 2022 #19 Share Posted September 19, 2022 8 hours ago, StephPS79 said: Thanks for the info, everyone. I don't see anything in my cruise planner for OBC, and did not get an updated invoice. I'll give it until a little closer to the cruise (Oct. 30th), and then I'll call if not here. Argh! Yeah I wondered to but it came precisely at 14 days from embarkation. I requested it 2 months out. Link to comment Share on other sites More sharing options...
jcc1025 Posted September 19, 2022 #20 Share Posted September 19, 2022 Agree with others, I have cashed points several times for free crusies, which are for window staterooms. Since we book a balcony or JS they discount the price based on the standard window stateroom and that credit does not show up until a short time prior until the past payment date is due. Link to comment Share on other sites More sharing options...
Mum2Mercury Posted September 19, 2022 #21 Share Posted September 19, 2022 Call me cynical, but I always bring a printed copy of "the evidence" onboard with me. 1 Link to comment Share on other sites More sharing options...
flamingos Posted September 20, 2022 #22 Share Posted September 20, 2022 (edited) Question: we are thinking of switching to the RCI reward program. Are you generally happy with them? Edited September 20, 2022 by flamingos Link to comment Share on other sites More sharing options...
Coralc Posted September 21, 2022 #23 Share Posted September 21, 2022 4 hours ago, flamingos said: Question: we are thinking of switching to the RCI reward program. Are you generally happy with them? Not Really. We keep thinking about switching to the BofA Travel Rewards card to have more flexibility with the points. But then we keep accumulating RCI points, and have cruises booked, so we keep applying them. It is kind of limiting, since other than cruises, we are not big credit card users. Link to comment Share on other sites More sharing options...
paradise4me Posted September 21, 2022 #24 Share Posted September 21, 2022 I just did this Friday and they are showing as on board credit today. 1 Link to comment Share on other sites More sharing options...
flamingos Posted September 21, 2022 #25 Share Posted September 21, 2022 9 hours ago, Coralc said: Not Really. We keep thinking about switching to the BofA Travel Rewards card to have more flexibility with the points. But then we keep accumulating RCI points, and have cruises booked, so we keep applying them. It is kind of limiting, since other than cruises, we are not big credit card users. So your concern is that you cannot use the points for anything besides RCI? That's why we want one. The card itself, the points system, those are adequate? 🙂 Link to comment Share on other sites More sharing options...
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