miched Posted September 21, 2022 #51 Share Posted September 21, 2022 4 hours ago, FLcruiser2011 said: Well, the website doesn't seem to be working for me -- so could someone give me an email address that has worked for them. Thanks Try this one https://rclshareholderbenefit.questionpro.com if that doesn’t work try this FAQ https://www.rclinvestor.com/contact-us/faqs/shareholder-benefit/. hope it helps you Happy cruising 🌊🚢🇺🇸🌅 1 Link to comment Share on other sites More sharing options...
wrk2cruise Posted September 21, 2022 #52 Share Posted September 21, 2022 You can use the email address shareholderbenefit@rccl.com. Make sure to include the ship, sailing date, reservation number as well as proof you own 100+ shares of RCL 1 Link to comment Share on other sites More sharing options...
kathynorth Posted September 21, 2022 #53 Share Posted September 21, 2022 I sent an email to sharholderbenefit@rccl.com with the subject line of "Share Holder OBC request" and received a response saying my submission was received the following morning. Then I received an email notification of the OBC the following day. 1 Link to comment Share on other sites More sharing options...
Wineaux007 Posted September 21, 2022 #54 Share Posted September 21, 2022 57 minutes ago, kathynorth said: I sent an email to sharholderbenefit@rccl.com with the subject line of "Share Holder OBC request" and received a response saying my submission was received the following morning. Then I received an email notification of the OBC the following day. I get the same response when I use the email. It seems to be the quickest response/approval. 1 Link to comment Share on other sites More sharing options...
SusieAV8R Posted September 22, 2022 #55 Share Posted September 22, 2022 1 hour ago, kathynorth said: I sent an email to sharholderbenefit@rccl.com with the subject line of "Share Holder OBC request" and received a response saying my submission was received the following morning. Then I received an email notification of the OBC the following day. Yes, I did this 2 weeks before our Sept 2021 cruise with the same result 🙂 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted September 22, 2022 #56 Share Posted September 22, 2022 Ditto. Took 2 days. 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted September 22, 2022 #57 Share Posted September 22, 2022 Emailed my requests for November, December, and March cruises two days ago and received the credits this morning. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 23, 2022 #58 Share Posted September 23, 2022 On 7/13/2022 at 12:56 PM, LuAnn said: Jim...Can you provide the mailing address? Thank you! I have a special contact that I only bug when all else has failed and usually just contact her direct. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 23, 2022 #59 Share Posted September 23, 2022 13 hours ago, mahasamatman said: Emailed my requests for November, December, and March cruises two days ago and received the credits this morning. Good to hear. I think I will be submitting mine for my December and April Cruises shortly. I usually don't file things on Friday for fear of it getting lost in the weekend influx. 1 Link to comment Share on other sites More sharing options...
LuAnn Posted September 23, 2022 #60 Share Posted September 23, 2022 17 hours ago, Jim_Iain said: I have a special contact that I only bug when all else has failed and usually just contact her direct. No worries...I handled it a different way. Thanks anyway. Link to comment Share on other sites More sharing options...
wrk2cruise Posted September 24, 2022 #61 Share Posted September 24, 2022 I submitted 3 sailings via the online form earlier this week. All 3 were applied today. Link to comment Share on other sites More sharing options...
JLMcruise Posted September 24, 2022 #62 Share Posted September 24, 2022 Booked last minute cruise - sent email to email address - stock holder benefit applied within 3 hours. Cruising in 7 days. 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 24, 2022 #63 Share Posted September 24, 2022 Things seem to be doing well as of late. I will be applying for mine on Monday. I figured I would file for a B2B in December and a B3B in March at the same time. Will be interesting to see if I'm as lucky to get a fast response. Link to comment Share on other sites More sharing options...
JLMcruise Posted September 24, 2022 #64 Share Posted September 24, 2022 58 minutes ago, Jim_Iain said: Things seem to be doing well as of late. I will be applying for mine on Monday. I figured I would file for a B2B in December and a B3B in March at the same time. Will be interesting to see if I'm as lucky to get a fast response. When I filed for our last 2 B2B cruises August and October - they credited all 4 cruises in July. We just added on the 3rd week in October can't believe how fast that was credited! 1 Link to comment Share on other sites More sharing options...
brockmom Posted October 6, 2022 #65 Share Posted October 6, 2022 Just wanted to say a big THANK YOU for all the information. I sent my request off yesterday morning and it was done before bedtime. worked like a charm ! how nice to have all you wonderful connections to info! cheers Brockmom Link to comment Share on other sites More sharing options...
dcbiker97 Posted October 6, 2022 #66 Share Posted October 6, 2022 (edited) On 9/24/2022 at 1:34 PM, Jim_Iain said: Things seem to be doing well as of late. I will be applying for mine on Monday. I figured I would file for a B2B in December and a B3B in March at the same time. Will be interesting to see if I'm as lucky to get a fast response. I’m on my 6th time of asking for the credit over the course of 2 months. Everything requested is included and circled in red. I wonder if they only handle a few a day and forget everyone else. It’s getting incredibly frustrating. The one time they did respond, it was of course the time I typed in the wrong reservation number and they rejected it. The other 5 have gotten automatic replies but no action. Hate RCL shoreside. I wonder if the shoreside concierge can intervene. Should be getting a reach out in a couple weeks. Edited October 6, 2022 by dcbiker97 Link to comment Share on other sites More sharing options...
canderson Posted October 6, 2022 #67 Share Posted October 6, 2022 1 minute ago, dcbiker97 said: I’m on my 6th time of asking for the credit over the course of 2 months. What processes, exactly, are you using for your applications? We submitted Saturday before last and had our reply the following Monday morning. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted October 6, 2022 #68 Share Posted October 6, 2022 7 minutes ago, dcbiker97 said: I’m on my 6th time of asking for the credit over the course of 2 months. Everything requested is included and circled in red. I wonder if they only handle a few a day and forget everyone else. It’s getting incredibly frustrating. The one time they did respond, it was of course the time I typed in the wrong reservation number and they rejected it. The other 5 have gotten automatic replies but no action. Hate RCL shoreside. I wonder if the shoreside concierge can intervene. Should be getting a reach out in a couple weeks. As Jim already asked - How are you submitting your request? They handle them immediately on receipt and I have had credits applied in as little as an hour or had it take 3 days - never longer. Apply via email. Put RCCL shareholder OBC in the title line. Include your name, address, booking number, ship and cruise date in the body of the email. Take a photo of a broker statement showing you hold 100+ RCCL shares. Attach it to your email. Make sure the name matches. Nothing else. The shoreside concierge does not handle these. They only pass them on and it confuses things even more. Hope this helps. PS I received a credit for a cruise one YEAR in the future. Link to comment Share on other sites More sharing options...
dcbiker97 Posted October 6, 2022 #69 Share Posted October 6, 2022 (edited) 1 hour ago, Arizona Wildcat said: As Jim already asked - How are you submitting your request? They handle them immediately on receipt and I have had credits applied in as little as an hour or had it take 3 days - never longer. Apply via email. Put RCCL shareholder OBC in the title line. Include your name, address, booking number, ship and cruise date in the body of the email. Take a photo of a broker statement showing you hold 100+ RCCL shares. Attach it to your email. Make sure the name matches. Nothing else. The shoreside concierge does not handle these. They only pass them on and it confuses things even more. Hope this helps. PS I received a credit for a cruise one YEAR in the future. Yep. Did all of that. I’ve requested the OBC for a number of years and haven’t had a problem. I’ve sent the broker statement via email (and I get the automated receipt) and also via the website link. I understand the shoreside concierge doesn’t handle but they should know who to reach out to. Edited October 6, 2022 by dcbiker97 Link to comment Share on other sites More sharing options...
canderson Posted October 6, 2022 #70 Share Posted October 6, 2022 To be clear - there's a step I haven't seen mentioned much. I scan both the requisite page(s) of the brokerage statement AND the completed form that is supplied by RCG, and attach all of those as *.jpg images, including that of the completed form, to the email that includes the items they request. Are those with issues scanning and returning the manually completed form as part of the process? Link to comment Share on other sites More sharing options...
dcbiker97 Posted October 6, 2022 #71 Share Posted October 6, 2022 (edited) 5 minutes ago, canderson said: To be clear - there's a step I haven't seen mentioned much. I scan both the requisite page(s) of the brokerage statement AND the completed form that is supplied by RCG, and attach all of those as *.jpg images, including that of the completed form, to the email that includes the items they request. Are those with issues scanning and returning the manually completed form as part of the process? I haven’t seen the printable form. I type in all of the required info (name, sailing date and ship and res number) into the email. I only see the online form. Do you have a link? Didn’t see it in their site. Edited October 6, 2022 by dcbiker97 Link to comment Share on other sites More sharing options...
canderson Posted October 6, 2022 #72 Share Posted October 6, 2022 5 minutes ago, dcbiker97 said: I haven’t seen the printable form. I type in all of the required info (name, sailing date and ship and res number) into the email. I only see the online form. Do you have a link? Didn’t see it in their site. https://www.rclinvestor.com/content/uploads/2021/03/RCL-Shareholder-Onboard-Credit-Offer-Request-Form-March-2021-1.pdf I've never used their online request ... always the form at the above link. Hope this helps some folks who aren't getting results the other way. Link to comment Share on other sites More sharing options...
jelayne Posted October 6, 2022 #73 Share Posted October 6, 2022 I have never had luck with emailed requests so I just fax them and they are quick to respond. Link to comment Share on other sites More sharing options...
dcbiker97 Posted October 6, 2022 #74 Share Posted October 6, 2022 2 minutes ago, jelayne said: I have never had luck with emailed requests so I just fax them and they are quick to respond. Thanks. Never tried the fax method. Here’s to hoping old school works! Link to comment Share on other sites More sharing options...
ISABELLA Posted October 6, 2022 #75 Share Posted October 6, 2022 On 5/24/2022 at 11:01 PM, Jim_Iain said: Curious if your request went through immediately or if you had to apply a couple times. Earlier this year it was painful. Early this year, I used online form - didn't go anywhere. 2 weeks later I submitted via email, never got an email confirmation like before, but X CS told me over the phone - it was approved. Link to comment Share on other sites More sharing options...
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