ISABELLA Posted September 18, 2022 #1 Share Posted September 18, 2022 We are booked on Xmas / New Year cruise for 11 days and we're planning to have 2-3 dinners at Murano, but when I tried to reserve them, found out - nothing was available, not even listed under "manage my reservation". What might be the reason? Any thoughts? Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 18, 2022 #2 Share Posted September 18, 2022 Not unusual on holiday cruises 1 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted September 18, 2022 #3 Share Posted September 18, 2022 There will be cancellations and changes. Keep checking in the planner and if that doesn’t work, do so once on board. You’ll get in but maybe not three times as planned. 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted September 18, 2022 #4 Share Posted September 18, 2022 It's Xmas / New Years !! I would keep checking on a daily basis...there's bound to be some cancellations...well, perhaps...(I mean folks who find they have to cancel the cruise...and had already made reservations...) You never know...I've lucked out in the past on other lines... Good Luck! Link to comment Share on other sites More sharing options...
jelayne Posted September 18, 2022 #5 Share Posted September 18, 2022 In past years they have had special menus for the holidays and at higher prices. Bookings were not available in the cruise planner. Link to comment Share on other sites More sharing options...
neverlaysup Posted September 18, 2022 #6 Share Posted September 18, 2022 Visit them when you board the cruise, there will be availability. Link to comment Share on other sites More sharing options...
Alakegirl Posted September 18, 2022 #7 Share Posted September 18, 2022 10 hours ago, ISABELLA said: We are booked on Xmas / New Year cruise for 11 days and we're planning to have 2-3 dinners at Murano, but when I tried to reserve them, found out - nothing was available, not even listed under "manage my reservation". What might be the reason? Any thoughts? What might be the reason? The holidays. They don’t sell the dining packages then, either Link to comment Share on other sites More sharing options...
ISABELLA Posted September 18, 2022 Author #8 Share Posted September 18, 2022 Thank you all for your input. I was not even thinking about packages. It was just strange to me. I never had this problem, although, like you pointed out - it is a Holiday cruise. I will be checking daily and then on board. Looking forward to this cruse.😀 Link to comment Share on other sites More sharing options...
Spiritedcharm Posted September 18, 2022 #9 Share Posted September 18, 2022 All the the specialty restaurants on my upcoming cruise have been booked full for weeks. I was really disappointed when I tried to reserve Murano two months prior to sailing and couldn't get a reservation on our anniversary. There was only one slot available before 8:30 on any day and now they are fully booked. Link to comment Share on other sites More sharing options...
swjumbo Posted September 18, 2022 #10 Share Posted September 18, 2022 They haven’t got the staff. Simple as that. We eat in Tuscan every night on a Solstice ship whenever we can and have had trouble booking beforehand and on board. Keep trying and whenever you board, head to wherever you can book and try to get a reservation. Good luck! Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted September 18, 2022 #11 Share Posted September 18, 2022 16 minutes ago, swjumbo said: They haven’t got the staff. Simple as that. We eat in Tuscan every night on a Solstice ship whenever we can and have had trouble booking beforehand and on board. Keep trying and whenever you board, head to wherever you can book and try to get a reservation. Good luck! Wondering how this impacts passengers traveling in RS and PS who receive complimentary dining in the specialty venues.... Link to comment Share on other sites More sharing options...
swjumbo Posted September 18, 2022 #12 Share Posted September 18, 2022 5 hours ago, Georgia_Peaches said: Wondering how this impacts passengers traveling in RS and PS who receive complimentary dining in the specialty venues.... There’s plenty of free tables, just not enough staff. I can only presume they’d reallocate staff but someone with more knowledge will, no doubt, inform us. 1 Link to comment Share on other sites More sharing options...
ISABELLA Posted September 18, 2022 Author #13 Share Posted September 18, 2022 Last time we dined in Murano in March, we had no problem to make reservations on board and there were plenty empty tables. That is why this time no availability puzzled me. Stuffing??? Other restaurants have plenty of time slots. Link to comment Share on other sites More sharing options...
NeroliGirl Posted September 18, 2022 #14 Share Posted September 18, 2022 We’re on the Silhouette right now (last night 😞 ) and I couldn’t make any reservations at Murano through the cruise planner before we sailed, but on embarkation day we went straight to the speciality dining concierge and there was availability almost every night, both sittings. We assume they need to keep back some availability for the upper suites who have unlimited speciality dining included. We booked two nights in Murano but ended up cancelling one in favour of the secret Taj Banquet curry night (recommended!) Link to comment Share on other sites More sharing options...
sbcs5390 Posted September 18, 2022 #15 Share Posted September 18, 2022 I think this is Celebrity IT rather than actual availability once you're onboard Link to comment Share on other sites More sharing options...
Mimiya11 Posted September 18, 2022 #16 Share Posted September 18, 2022 56 minutes ago, sbcs5390 said: I think this is Celebrity IT rather than actual availability once you're onboard Absolutely! Prior to our recent March cruise, we tried to book The Lawn Grill on-line, and there was nothing available before 9pm. We went right to one of the specialty restaurants when we got on board and booked The Lawn Grill for the date and time we had wanted. The Lawn Grill was dead that night and the host was surprised. I suggested they have an IT issue for pre-cruising reservations. Link to comment Share on other sites More sharing options...
Pinboy Posted September 22, 2022 #17 Share Posted September 22, 2022 Another " kick at the can " with fear (?) of my approach being called a Bribe --- It's the " system " -----used by Maitre'ds in Specialty restaurants on cruise ships, up-scale restaurants on land, or even your golf club. A few $$ always seems to find-- " We just had a cancellation and will be able to accommodate your party ". So, wait until you get on board, go to the Specialty restaurant(s) of your choice and see the Maitre'd($$). It's not a bribe--- and, it works. Link to comment Share on other sites More sharing options...
Rare dlh015 Posted September 22, 2022 #18 Share Posted September 22, 2022 (edited) Why, sure...whenever I see someone try/do that, I always think 'system' never would I think 'bribe'...sure I do...🤔 I mean, who cares about those folks who did it the documented way?? Edited September 22, 2022 by dlh015 Link to comment Share on other sites More sharing options...
jelayne Posted September 22, 2022 #19 Share Posted September 22, 2022 A couple of things are possibly the cause, They do not release all possible reservations to be booked pre boarding, they keep some for those who are in high end suites that have unlimited specialty dining and spots for those that purchased dining packages. Being conservative with pre bookings due to the staff shortages that ships have been experiencing. When we were last on board Roof Top Grill had staff for less than 50% capacity so the place often looked empty but had they been full neither the wait staffs or cooks could have possibly kept up. Holiday sailings have large family groups and a dinner for 2 takes less time than a family dinner for 6-8 so tables don't turn as fast. 1 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted September 22, 2022 #20 Share Posted September 22, 2022 2 hours ago, Pinboy said: A few $$ always seems to find-- " We just had a cancellation and will be able to accommodate your party ". Do people really do this? I've only seen it done in movies. 1 Link to comment Share on other sites More sharing options...
Pinboy Posted September 22, 2022 #21 Share Posted September 22, 2022 23 minutes ago, Georgia_Peaches said: Do people really do this? I've only seen it done in movies. Yes, absolutely. I never hand a Maitre'd $$ upfront-- but, in a subtle way leave the "impression " that I know how to say " Thank You ($$) ". Once he/she asks for your room number, that's their hint that they got the " message " and within a few hours you will ( most likely ) receive a call that there was a cancellation. The Maitre'ds work for tips-- it's an acceptable way business is done in the Service Industry. Some on CC think it's a bribe-- C'est la vie--- ( That's life ). 1 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted September 22, 2022 #22 Share Posted September 22, 2022 Always good to hear from an expert in such things... Far be it from me to judge what's 'acceptable'...lol... 1 Link to comment Share on other sites More sharing options...
Mimiya11 Posted September 22, 2022 #23 Share Posted September 22, 2022 53 minutes ago, Georgia_Peaches said: Do people really do this? I've only seen it done in movies. Never ever saw this happen on a cruise? Really? 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted September 22, 2022 #24 Share Posted September 22, 2022 56 minutes ago, Georgia_Peaches said: Do people really do this? I've only seen it done in movies. Sure they do it. People will do whatever someone else let's them get away with. Sad, but true... 1 Link to comment Share on other sites More sharing options...
Rare dlh015 Posted September 22, 2022 #25 Share Posted September 22, 2022 4 minutes ago, Mimiya11 said: Never ever saw this happen on a cruise? Really? Gosh. Really. And if I did, the appropriate person would hear about it...then they can tell me if it's acceptable in their place of business. Link to comment Share on other sites More sharing options...
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