plettza Posted November 17, 2022 #1 Share Posted November 17, 2022 We got off our transpacific cruise almost three weeks ago. It was our first RCI cruise ever. With Carnival and P&O, surveys via email are sent out fairly quickly. Both my partner and I have not received surveys, and no, they're not in our junk mail folders. Everywhere we went onboard Ovation, staff were always eager to persuade us to complete the RCI survey. Has RCI stopped sending surveys out? Link to comment Share on other sites More sharing options...
sailor05 Posted November 17, 2022 #2 Share Posted November 17, 2022 Most of the time I get them the very day I disembark. 4 1 Link to comment Share on other sites More sharing options...
Surfguyxxx Posted November 17, 2022 #3 Share Posted November 17, 2022 I too get them the same day I disembark from a cruise. Link to comment Share on other sites More sharing options...
Biker19 Posted November 17, 2022 #4 Share Posted November 17, 2022 3 hours ago, plettza said: Has RCI stopped sending surveys out? No, and they usually have a one week deadline to fill out. Being your first sailing may have something to do with it. Link to comment Share on other sites More sharing options...
PhillyFan33579 Posted November 17, 2022 #5 Share Posted November 17, 2022 I always get one within hours of getting off the ship. 1 Link to comment Share on other sites More sharing options...
GJustice Posted November 17, 2022 #6 Share Posted November 17, 2022 Usually get them before we get halfway home driving 6 hours 🙂 Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted November 17, 2022 #7 Share Posted November 17, 2022 (edited) Better be quick about it as we had an extended time away from home post cruise and my computer for another week after disembark and when we returned home, the invitation to reply would not work. If the survey isn't taken right away, it deactivates. I tried to call about it as I promised the wait staff I would mention them by name...but this survey is outsourced and that's what happens if you hesitate. So I would urge you to complete it asap. Edited November 17, 2022 by BecciBoo 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted November 17, 2022 #8 Share Posted November 17, 2022 We have always received them within a couple of days. You may want to check your email Spam folder to see if they ended up there. Link to comment Share on other sites More sharing options...
Mum2Mercury Posted November 17, 2022 #9 Share Posted November 17, 2022 I got mine within hours. I completed it on my phone as we drove home. Link to comment Share on other sites More sharing options...
Longford Posted November 17, 2022 #10 Share Posted November 17, 2022 I received my survey 2.5 hrs. after disembarking and completed it immediately (11/12/22). Link to comment Share on other sites More sharing options...
bonsai3s Posted November 17, 2022 #11 Share Posted November 17, 2022 If you are doing b2b, or b3b, or more...and complete the survey immediately after the first sailing...we've had crew members actually thank us (when they see us the second week), for mentioning their names. It meant a lot to them. * The crew told us that getting a good review and their names mentioned could help them promoted, perhaps a better assignment, get a few hours off, free shore excursion, or free dinner at a specialty restaurant. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 17, 2022 #12 Share Posted November 17, 2022 I have gotten mine within hours of debarkation. Link to comment Share on other sites More sharing options...
plettza Posted November 17, 2022 Author #13 Share Posted November 17, 2022 I've triple checked my Junk mail folder in Outlook again and nope, I never got a survey. Oh well, if Royal don't care for or don't want my feedback then, whatever. I just wanted to nominate some crew members by name. Link to comment Share on other sites More sharing options...
barbeyg Posted November 17, 2022 #14 Share Posted November 17, 2022 Yes, same day. We both get them. I'm surprised you didn't. Is it possible they have an additional older email for you that the survey is defaulting to? Link to comment Share on other sites More sharing options...
plettza Posted November 19, 2022 Author #15 Share Posted November 19, 2022 (edited) On 11/18/2022 at 7:47 AM, barbeyg said: Yes, same day. We both get them. I'm surprised you didn't. Is it possible they have an additional older email for you that the survey is defaulting to? I doubt it. It was our first RCI cruise and I got my final onboard statement via email. There was no issue with them sending me the bill. Edited November 19, 2022 by plettza 1 Link to comment Share on other sites More sharing options...
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