question in re princess players club casino offer

[njsonja]

How do I know which cruises the casino offer is accepted on?  I called Princess and she was less than helpful.  How might I find this out so I can look around myself?  Is there a way to search this?  A list?  Many many thanks in advance,

 

sonja

[eclue]

If you got it in an email, they should be clearly posted. If it is a come back and play offer, the areas  are usually listed. Just call and tell the rep which cruise you want to do and they will tell you if it applies. It applies to most.

 

[candy4040]

My phone number for casino has changed.  Does anyone have the current number?

 

[iamaqt2]

38 minutes ago, candy4040 said:

My phone number for casino has changed.  Does anyone have the current number?

 

1-888-772-6697

[suekel]

1 hour ago, candy4040 said:

My phone number for casino has changed.  Does anyone have the current number?

 

I call 661-284-4414

[azbirdmom]

1 hour ago, suekel said:

I call 661-284-4414

 

Recently that number more often than not goes to the Philippines call center rather than Scottsdale Arizona.  And the folks in the Philippines are still getting up to speed on the intricacies of casino bookings.  Proceed cautiously!

[negn]

4 hours ago, azbirdmom said:

 

Recently that number more often than not goes to the Philippines call center rather than Scottsdale Arizona.  And the folks in the Philippines are still getting up to speed on the intricacies of casino bookings.  Proceed cautiously!

That explains my last call.   Tried to book without an email or mail offer.   Usually no problem.   I was on phone for 50 minutes and at the end the price quoted was more than if I booked myself on line without any comp! 

[Lizabu]

13 hours ago, njsonja said:

How do I know which cruises the casino offer is accepted on?  I called Princess and she was less than helpful.  How might I find this out so I can look around myself?  Is there a way to search this?  A list?  Many many thanks in advance,

 

sonja

Every time we get a flyer in the mail, it will either have the cruises mentioned. Or there will be a QR code that brings you to a website with all of them. Each flyer has a campaign code. And the code goes with that specific offer. I’ve noticed the cruises being offered on the different flyers are not always exactly the same. 

[njsonja]

many many thanks....I very much appreciate everyone's help..

 

sonja

[Mike45LC]

17 hours ago, eclue said:

If you got it in an email, they should be clearly posted. If it is a come back and play offer, the areas  are usually listed. Just call and tell the rep which cruise you want to do and they will tell you if it applies. It applies to most.

 

I called the Casino representative and tried to get a list of which Cruises were eligible. It was a very slow and frustrating experience. So I instead looked at the destinations listed on my offer, decided which itinerary was my preference, and called back to the casino to see if it was eligible. It was.

 

This was a much easier process than trying to create a list of which voyages were eligible. 

[spunks]

Buyer beware...

We have many casino free cruise offers. We had a Hawaii cruise booked for next year using the Casino offer. Strange thing was we had to pay $200.00 each up front along with tax and port charges, but the 200 would come back to us in the form of on board credit.....strange, but ok. Then we got a notice that if final payment was not received the cruise would be cancelled.( a casino offered free cruise has no final payment) My wife spent  several hours on the phone with the Casino department being assured that this was a mistake and we were in no danger of having the cruise cancelled. The very next day we got a notice saying the cruise was cancelled and the $400.oo was non refundable. My wife again spent several hours on the phone being assured that this was simply a glitch.

 

We could get no explanation or satisfaction...Our only recourse will be to submit a charge to the California Attorney General fraud Division charging Princess with acting in bad faith.

 

In addition to reporting to the AG we will never again book with Princess although we have over 600 days invested with them.. Something is very wrong with Princess.

 

Doug

[Torfamm]

28 minutes ago, spunks said:

Buyer beware...

We have many casino free cruise offers. We had a Hawaii cruise booked for next year using the Casino offer. Strange thing was we had to pay $200.00 each up front along with tax and port charges, but the 200 would come back to us in the form of on board credit.....strange, but ok. Then we got a notice that if final payment was not received the cruise would be cancelled.( a casino offered free cruise has no final payment) My wife spent  several hours on the phone with the Casino department being assured that this was a mistake and we were in no danger of having the cruise cancelled. The very next day we got a notice saying the cruise was cancelled and the $400.oo was non refundable. My wife again spent several hours on the phone being assured that this was simply a glitch.

 

We could get no explanation or satisfaction...Our only recourse will be to submit a charge to the California Attorney General fraud Division charging Princess with acting in bad faith.

 

In addition to reporting to the AG we will never again book with Princess although we have over 600 days invested with them.. Something is very wrong with Princess.

 

Doug

The $200 per person deposit is the norm for free casino cruises. As for the final payment, that is the amount due to Princess from the casino department. It is normal to see it due. It sounds like there was some error that caused the casino department to fail to make that payment. It can happen but is not common and the casino department should be able to sort it out. Did your wife call the casino department or the general Princess number?  

[spunks]

we have taken many free casino cruises in the past. We have never before had a problem. Our issue is that we have no recourse. There is no one to talk to about this issue.

 

As far as taking them to court....I am not going to take them to court, I am filing a criminal complaint against them for fraud. How they choose to deal with that is their problem, but no small print can absolve them of criminal behavior.

 

We still have 7 Princess cruises booked, 2 of them free Casino cruises. This may get interesting.

 

Doug 

[spunks]

20 minutes ago, Torfamm said:

Did your wife call the casino department or the general Princess number?  

She always calls the Casino department. The regular Princess number will not talk to you about Casino cruises.....Also, I was wrong. We have had this problem before, but the Casino was able to clear it up. This time, not so much....

Doug

[azbirdmom]

1 hour ago, CasinoInvitee said:

The very next day we got a notice saying the cruise was cancelled and the $400.oo was non refundable. My wife again spent several hours on the phone being assured that this was simply a glitch.

 

So when they said it was simply a glitch how did they say it would be remedied?  And is the cruise gone from the Cruise Personalizer?  You said that the cruise isn't until next year so it would be helpful to hear what they said they would do.  I've had those notices about non payment well in advance of the casino's final payment date and have been told to ignore them.  So far they have been errant and the cruises are still "live" on the Personalizer.  I did have one cancel after I booked EZAir and they reinstated everything for me.  There have been reports over the last couple of months of casino bookings being cancelled shortly before the embarkation date because the casino neglected to pay the balance and all have indicated that the cruises have been reinstated.  That last minute angst definitely gives me pause every time I book one of these things.

[spunks]

remedied?....They haven't a clue. When Annie asked for supervisors, she was told no one could help. However they would "expedite" her request for a solution. That has never worked before.

 

No the cruise no longer appears in the cruise personalizer. It is simply gone, like we are a couple of dead beats that did not pay....It is not our first rodeo. We are almost always invited to the "most traveled" luncheon. We are just sick of being treated this badly. We are offered free cruises continually, but we will no longer accept any. It is not worth the aggravation.

 

Doug

 

[jaketheprince]

4 hours ago, spunks said:

Buyer beware...

We have many casino free cruise offers. We had a Hawaii cruise booked for next year using the Casino offer. Strange thing was we had to pay $200.00 each up front along with tax and port charges, but the 200 would come back to us in the form of on board credit.....strange, but ok. Then we got a notice that if final payment was not received the cruise would be cancelled.( a casino offered free cruise has no final payment) My wife spent  several hours on the phone with the Casino department being assured that this was a mistake and we were in no danger of having the cruise cancelled. The very next day we got a notice saying the cruise was cancelled and the $400.oo was non refundable. My wife again spent several hours on the phone being assured that this was simply a glitch.

 

We could get no explanation or satisfaction...Our only recourse will be to submit a charge to the California Attorney General fraud Division charging Princess with acting in bad faith.

 

In addition to reporting to the AG we will never again book with Princess although we have over 600 days invested with them.. Something is very wrong with Princess.

 

Doug

 

 

Oh their system has been a hot mess for the last month and I think they're sorting through it now.

 

On Oct 13, I made 2 back to back reservations for 20 day cruises (about an hour call).    On Oct 15, they were gone from the system.   I called for a week and got 1 restored, but it was CANCELLED that night at like 2AM.   No supervisor has ever called back even as of right now.  I figured both reservations were gone for good and called my credit card for a dispute/charge back.

 

Last week the second cruise magically showed up out of the blue with the $400 casino credit. attached.  I contacted Princess on Twitter about the first cruise and it magically showed up the next day and a day later customer service called to make sure everything looked good.

 

A few day's later I got another promo email and I called in just to see if I could use it really soon on a Sky cruise (another hour call).  Luckily a January cruise was a match with another $400 casino credit. haha.. 

 

How this all worked out I'll never know, but I haven't cruised with Princess since 2017.  I wanted to take advantage of as many "free" balconies since I guess the offers might dry up after this run.  (This run is about $15,000 worth of cruises for $1500)

 

The $200 isn't so bad since it's like prepaying the few drinks I might have.

 

After 54 days of straight cruising I'll either love it more or be totally over it. haha

 

I hope all your issues get worked out.

[memoak]

We book 2-3 “free” casino cruises every year and have never had any canceled. Yes we get the stupid notice but payment always comes in around 10-14 days before the cruise. Packing now for a cruise on Tuesday medallions in hand and $1,250 in casino free play between the 2 of ud

[Sprocket]

5 hours ago, spunks said:

Buyer beware...

We have many casino free cruise offers. We had a Hawaii cruise booked for next year using the Casino offer. Strange thing was we had to pay $200.00 each up front along with tax and port charges, but the 200 would come back to us in the form of on board credit.....strange, but ok. Then we got a notice that if final payment was not received the cruise would be cancelled.( a casino offered free cruise has no final payment) My wife spent  several hours on the phone with the Casino department being assured that this was a mistake and we were in no danger of having the cruise cancelled. The very next day we got a notice saying the cruise was cancelled and the $400.oo was non refundable. My wife again spent several hours on the phone being assured that this was simply a glitch.

 

We could get no explanation or satisfaction...Our only recourse will be to submit a charge to the California Attorney General fraud Division charging Princess with acting in bad faith.

 

In addition to reporting to the AG we will never again book with Princess although we have over 600 days invested with them.. Something is very wrong with Princess.

 

Doug

 

When did your cruise get cancelled?  I know they had major problems on or around October 10th when I booked an offer with $2000 FP and was given $500.  I have been trying since that date to have it corrected.  Finally someone listened to the call from when I booked it and the follow up call that I made shortly after to tell him it was wrong.  He admitted it was their mistake and his Supervisor was made aware it was wrong.  That was last week, and still waiting for them to fix it.

Oddly my upcoming cruise next month was paid in full 21 days before we sail, last cruise I was told it would be 4 days.  Told them that was unacceptable and they paid it about a week out.

Our first cruise in 2019 was cancelled for non payment but I caught it immediately and called and had it reinstated.  My cruises are all flagged now as Protected so that is not supposed to happen again.  

Tried to book a cruise yesterday so we could do a B2B but even though it has a book by date of December 13, 2022 on his screen it does not show the mini suite.  And the cabin we wanted is now gone but there is one literally across the hall.

 

Many with cancelled casino bookings, wrong free play, air is messed up etc.  Literally what can go wrong has and they are very slow to rectify their mistakes.  I have been promised since day one a call back from a "Supervisor"  and now I am at almost 6 weeks dealing with this and NOT ONE call from them.  I did luck out and have been dealing strictly with one person the last few weeks who is almost as frustrated as I am with the delay.  And most importantly he calls me when he says he will.

 

FYI I ignore those emails about final payment, my cruise portion is paid in full at the time of booking and those are basically reminders for the casino department.  About 2 or 3 weeks out is when I start enquiring if they have paid it.

 

Hope you get a positive resolution to your issues, so many unhappy with that department right now.

 

 

 

 

 

 

[Jadn13]

Many, Many Issues.

recently we had an issue and were told by a manager we aren’t allowed  to select our cabin anymore.  We have always done this in the past on dozens of casino cruises. It was actually the manager who removed the selected cabin for a 2024 cruise and told us we could only get a guarantee. 
The customer service is non existent and even though we always are targeted for the promotions when we call to book are treated like we are trying to scam them even with a postcard in hand. 
 

Frustrating. 

[spunks]

Not better as far as we can tell. This all happened this past week.

[memoak]

1 hour ago, Jadn13 said:

Many, Many Issues.

recently we had an issue and were told by a manager we aren’t allowed  to select our cabin anymore.  We have always done this in the past on dozens of casino cruises. It was actually the manager who removed the selected cabin for a 2024 cruise and told us we could only get a guarantee. 
The customer service is non existent and even though we always are targeted for the promotions when we call to book are treated like we are trying to scam them even with a postcard in hand. 
 

Frustrating. 

This has never been an issue for me. I always can select a cabin and in fact just did it 3 weeks ago for a VIP casino cruise in June

[Jadn13]

1 minute ago, memoak said:

This has never been an issue for me. I always can select a cabin and in fact just did it 3 weeks ago for a VIP casino cruise in June

Exactly! I have never had an issue until this new booking, the manager even removed the selected cabin. 
I have 3 upcoming sailings all with pre selected cabins.  
 

The customer service is non existent as of late.

 

I’m not surprised by the OP’s issue at all

[azbirdmom]

11 hours ago, Sprocket said:

I did luck out and have been dealing strictly with one person the last few weeks who is almost as frustrated as I am with the delay.  And most importantly he calls me when he says he will.

 

Just curious, are his initials NJ?  If so he was very responsive but is now ghosting me.  My issue is for a cruise next June.  When I called him to upgrade the cabin about a month after we originally booked it, he figured out that the pricing he put on the invoice initially was incorrect.  He upgraded the cabin but had to pass it on to a supervisor to fix it before I could pay the upgrade fee.  He promised a call back the next day but did not call.  I've tried to call him back and when I've been lucky enough to have someone in the Arizona office pick up they've emailed him to tell him to call me.  I hear nothing and it's going on three weeks since that all happened.  I know that there's a lot of time to fix it but with a disjoint on the pricing there is a high probability of the reservation cancelling at some point.  And there are some sold out excursions that we have booked that we may not get back if it has to be rebooked.  Very frustrating!

[azbirdmom]

8 minutes ago, Jadn13 said:

Exactly! I have never had an issue until this new booking, the manager even removed the selected cabin. 
I have 3 upcoming sailings all with pre selected cabins.  
 

The customer service is non existent as of late.

 

I’m not surprised by the OP’s issue at all

 

Well that's interesting!  We did have a guaranteed cabin for our cruise next month but I already knew going in that that's all they were selling in the mini suite category that we wanted to upgrade to when we booked.  By the way have they paid the balance on your December cruise yet?  We are on the same cruise and I was going to call this week to ask if they have paid our's yet.  We have that one and one next June booked as "comp".  And we may ignore any future comp offers and just pay for the cruise using the casino discount.  It's a great deal on paper but it's not worth the hassle.