Rare KellyCz Posted July 17, 2023 #1 Share Posted July 17, 2023 Departing for Alaska on the Solstice in two weeks, and I was excited to get what I thought was a move-up offer email. Instead, it's the opposite. We're writing to let you know that, due to a rare inventory error, your scheduled sailing is currently oversold in certain stateroom categories.If you would be willing to volunteer to move to a different stateroom type, you may be able to take advantage of a special resolution offer. The offer is a move from Veranda stateroom to Veranda stateroom with obstructed view for a $500 refund. Since this is our first trip to Alaska, we've decided to keep our original stateroom. What would you do? 1 Link to comment Share on other sites More sharing options...
swigso Posted July 17, 2023 #2 Share Posted July 17, 2023 (edited) Change, obstructed is usually that you have a lifeboat below and your view is really not restricted. These cabins are usually on deck 6, unless you have a hump cabin take the $500 Edited July 17, 2023 by swigso 9 2 Link to comment Share on other sites More sharing options...
Alakegirl Posted July 17, 2023 #3 Share Posted July 17, 2023 Take the money 3 Link to comment Share on other sites More sharing options...
Rare KellyCz Posted July 17, 2023 Author #4 Share Posted July 17, 2023 8 minutes ago, swigso said: Change, obstructed is usually that you have a lifeboat below and your view is really not restricted. These cabins are usually on deck 6, unless you have a hump cabin take the $500 Interesting. You can tell I'm fairly new at this. What's the worst-case scenario if we change? Link to comment Share on other sites More sharing options...
Alakegirl Posted July 17, 2023 #5 Share Posted July 17, 2023 You can buy a lot of specialty restaurants or shore excursions for a somewhat reduced view 8 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted July 17, 2023 #6 Share Posted July 17, 2023 7 minutes ago, Alakegirl said: You can buy a lot of specialty restaurants or shore excursions for a somewhat reduced view Or you could even buy something of value. 3 1 Link to comment Share on other sites More sharing options...
CruisinBanka Posted July 17, 2023 #7 Share Posted July 17, 2023 I would call Celebrity to ask what cabin # it would be and what is the obstructing %. Then make decision based on that. Sometimes it is only a 10% obstruction and I would take the $ 11 1 Link to comment Share on other sites More sharing options...
Spurs Fans Posted July 17, 2023 #8 Share Posted July 17, 2023 First trip? I’d keep the cabin. 4 Link to comment Share on other sites More sharing options...
neverlaysup Posted July 17, 2023 #9 Share Posted July 17, 2023 Take the money and have two meals in Murano, you will still be left with $250+ and be just as happy. 1 Link to comment Share on other sites More sharing options...
hrhdhd Posted July 17, 2023 #10 Share Posted July 17, 2023 Take the money. You'll have better views out and about on the public decks anyway. 9 Link to comment Share on other sites More sharing options...
JFontaine Posted July 17, 2023 #11 Share Posted July 17, 2023 (edited) I'd try to figure out the difference in price between the category you booked and what they are offering you (try looking at another week of the same itinerary). If it is more than or close to $500, I don't see the benefit to you. They should be offering you the difference plus something for your inconvenience. You are solving their problem. If the difference in categories is close to $500, you already turned that deal down when you originally booked the category that you picked. Edited July 17, 2023 by JFontaine 9 2 Link to comment Share on other sites More sharing options...
Rare horseymike Posted July 18, 2023 #12 Share Posted July 18, 2023 1 hour ago, KellyCz said: Departing for Alaska on the Solstice in two weeks, and I was excited to get what I thought was a move-up offer email. Instead, it's the opposite. We're writing to let you know that, due to a rare inventory error, your scheduled sailing is currently oversold in certain stateroom categories.If you would be willing to volunteer to move to a different stateroom type, you may be able to take advantage of a special resolution offer. The offer is a move from Veranda stateroom to Veranda stateroom with obstructed view for a $500 refund. Since this is our first trip to Alaska, we've decided to keep our original stateroom. What would you do? I would do what you did. Keep your original stateroom. Hope you have a great cruise 🚢 . 3 1 Link to comment Share on other sites More sharing options...
RTShaker Posted July 18, 2023 #13 Share Posted July 18, 2023 1 hour ago, KellyCz said: Departing for Alaska on the Solstice in two weeks, and I was excited to get what I thought was a move-up offer email. Instead, it's the opposite. We're writing to let you know that, due to a rare inventory error, your scheduled sailing is currently oversold in certain stateroom categories.If you would be willing to volunteer to move to a different stateroom type, you may be able to take advantage of a special resolution offer. The offer is a move from Veranda stateroom to Veranda stateroom with obstructed view for a $500 refund. Since this is our first trip to Alaska, we've decided to keep our original stateroom. What would you do? I had an offer similar to that, but worse, on my Panama trip in April. They offered me about the same amount to go from Prime Verandah to inside. Needless to say I ignored that offer. 1 3 Link to comment Share on other sites More sharing options...
Bandman Posted July 18, 2023 #14 Share Posted July 18, 2023 What’s below/above the new cabin? Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted July 18, 2023 #15 Share Posted July 18, 2023 The problem with an obstructed view on deck 6 of a Solstice class is that the fullynobstructed means you have to stand at the railing to see anything. Partially obstructed means you can see out seated, but even standing at the rail you can’t see the water. And in Alaska, particularly if you are cruising a glacier, you might not be able to see the otters on the growlers and bergy bits. So I wouldn’t take the offer until they sweeten it more. Of course, in Alaska it is a,ways best to move about on the outer decks because if the captain or naturalist spots wildlife, it is inevitably on the other side of the ship. EM 4 1 Link to comment Share on other sites More sharing options...
helen haywood Posted July 18, 2023 #16 Share Posted July 18, 2023 I’d take the offer. On an Alaskan cruise, the better views would be out on the open decks, Sunset Bar or Sky Lounge. 3 Link to comment Share on other sites More sharing options...
grandgeezer Posted July 18, 2023 #17 Share Posted July 18, 2023 2 hours ago, KellyCz said: Departing for Alaska on the Solstice in two weeks, and I was excited to get what I thought was a move-up offer email. Instead, it's the opposite. We're writing to let you know that, due to a rare inventory error, your scheduled sailing is currently oversold in certain stateroom categories.If you would be willing to volunteer to move to a different stateroom type, you may be able to take advantage of a special resolution offer. The offer is a move from Veranda stateroom to Veranda stateroom with obstructed view for a $500 refund. Since this is our first trip to Alaska, we've decided to keep our original stateroom. What would you do? If it’s cash or a credit back to your card, take the money. If it’s a no refundable obc, stay where you are. 4 Link to comment Share on other sites More sharing options...
Rare Germancruiser Posted July 18, 2023 #18 Share Posted July 18, 2023 In this case I would also take the money. What I don´t get, why can get overbooked in the first place in this day and age...! 3 Link to comment Share on other sites More sharing options...
Rare KellyCz Posted July 18, 2023 Author #19 Share Posted July 18, 2023 (edited) 2 hours ago, CruisinBanka said: I would call Celebrity to ask what cabin # it would be and what is the obstructing %. Then make decision based on that. Sometimes it is only a 10% obstruction and I would take the $ I'll try that, but I'm guessing they won't tell me. The form they provided just said I'd be willing to switch. Didn't give any details about the location of the new stateroom. Edited July 18, 2023 by KellyCz Link to comment Share on other sites More sharing options...
Rare KellyCz Posted July 18, 2023 Author #20 Share Posted July 18, 2023 41 minutes ago, Bandman said: What’s below/above the new cabin? No way to know. They didn't give me the location of the new one. (I will call to ask, though.) Link to comment Share on other sites More sharing options...
Rare KellyCz Posted July 18, 2023 Author #21 Share Posted July 18, 2023 21 minutes ago, helen haywood said: I’d take the offer. On an Alaskan cruise, the better views would be out on the open decks, Sunset Bar or Sky Lounge. You wouldn't be concerned that you might end up in a less desirable location? Link to comment Share on other sites More sharing options...
Rare KellyCz Posted July 18, 2023 Author #22 Share Posted July 18, 2023 18 minutes ago, grandgeezer said: If it’s cash or a credit back to your card, take the money. If it’s a no refundable obc, stay where you are. It's a cash refund. Not OBC. 1 Link to comment Share on other sites More sharing options...
JFontaine Posted July 18, 2023 #23 Share Posted July 18, 2023 I tried checking other weeks. The season is mostly sold out. I did find some obstructed view cabins in September for about $1525 per person. If you paid $2025 per person, that's $1000 more, and $500 makes no sense. I know it's not an accurate comparison, but it gives you an idea. 2 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted July 18, 2023 #24 Share Posted July 18, 2023 3 hours ago, KellyCz said: Departing for Alaska on the Solstice in two weeks, and I was excited to get what I thought was a move-up offer email. Instead, it's the opposite. We're writing to let you know that, due to a rare inventory error, your scheduled sailing is currently oversold in certain stateroom categories.If you would be willing to volunteer to move to a different stateroom type, you may be able to take advantage of a special resolution offer. The offer is a move from Veranda stateroom to Veranda stateroom with obstructed view for a $500 refund. Since this is our first trip to Alaska, we've decided to keep our original stateroom. What would you do? I may be in the minority, but I agree with you--I would keep your veranda. 5 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted July 18, 2023 #25 Share Posted July 18, 2023 53 minutes ago, Germancruiser said: In this case I would also take the money. What I don´t get, why can get overbooked in the first place in this day and age...! It happens a lot more frequently than you or I would think. Nine Japan sailings on Millennium (late 2023-early 2024) were declared as being oversold for certain categories in Apr of this year. It was a mess to unwind and it was a customer relations nightmare. 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now