Removal of E+perk

[1Virgo]

interesting. We are Elite were on Summit April/May.  Had coffee at El Bacio and no charge.  
 

Celebrity needs to have consistency

[helen haywood]

Don’t hold your breath…

[GIGGLER]

3 hours ago, the penguins said:

Are you Elite or Elite+?

The free lattes are an Elite+ benefit and have always been available from the moment you board until and including disembarkation morning.

We're E+

[mrgabriel]

We're E+ but didn't have coffee on embarkation day on Silhouette in May. However - we did hang around in CeB until 9:30 on disembarkation day and were charged for our coffees. I was surprised but guessing the perk isn't available on embarkation and disembarkation day?

[cruisestitch]

5 hours ago, basenji56 said:

This is the Royal perk not the Celebrity perk.

No it’s not

[cruisestitch]

5 hours ago, GIGGLER said:

Me neither. I took it up with senior staff and yes it's been removed quietly.

I’m stunned😟

[39august]

It should be good from embarkation to disembarkation. If it were I, I'd speak with the hotel director. This is not correct. 

[basenji56]

12 minutes ago, cruisestitch said:

No it’s not

Why not? Celebrity is two hour cocktail hour for Elite but not first day.  Royal perk is four drinks or coffees a day for Diamond.  Elite Plus perk is free specialty coffees all day.  Original post said they were Elite not Elite Plus.  

 

  

Edited August 14, 2023 by basenji56

[neverlaysup]

So, Elite+ coffee is not valid on embarkation and debarkation day? Curious where is says that.

 

Edited August 14, 2023 by neverlaysup

[basenji56]

11 hours ago, neverlaysup said:

So, Elite+ coffee is not valid on embarkation and debarkation day? Curious where is says that.

 

This topic is confusing.  Some said yes others said no.  

[Provence55always]

We are Elite and friends Elite+, they were charged for coffee in June on embarkation day. They politely send the coffee back🤷‍♀️.

[the penguins]

12 hours ago, mrgabriel said:

We're E+ but didn't have coffee on embarkation day on Silhouette in May. However - we did hang around in CeB until 9:30 on disembarkation day and were charged for our coffees. I was surprised but guessing the perk isn't available on embarkation and disembarkation day?

Amazed.

Our routine on boarding is to go straight to Al Bacio for our first free latte and tea.

On disembarkation day we choose to wait in Al Bacio and again enjoy the free lattes.

If this is really a change and not a "blip" I am staggered that it has not set the boards alight.

[boblin]

On Summit in May I received my elite + free latte on embarkation day at Cafe el Bachio. On Reflection last year I was required to pay for the latte on embarkation day. I'll see what happens on Silhouette in Nov.  Not a huge deal in any case.

[TeeRick]

If this is true, why?  Removing free coffee for a few E+ on just one day maybe starting at 11:30 AM boarding does not save any money of any significance.  Truly a nickel and dime move to cause resentment among the higher tier cruisers.  But apparently on the same day al Bacio offers free champagne?

[jelayne]

12 hours ago, basenji56 said:

Why not? Celebrity is two hour cocktail hour for Elite but not first day.  Royal perk is four drinks or coffees a day for Diamond.  Elite Plus perk is free specialty coffees all day.  Original post said they were Elite not Elite Plus.  

 

  

The difference is the CaptIns Club list of perks says, and always has, no cocktail hour benefit on embarkation day.

The Elite + free latte’s, cappuccino, tea and espresso have no time exclusion listed. 

[NutsAboutGolf]

18 hours ago, GIGGLER said:

Me neither. I took it up with senior staff and yes it's been removed quietly.

 

If you're still on board, try guest relations or the CC Host if you already haven't

[basenji56]

1 minute ago, jelayne said:

The difference is the CaptIns Club list of perks says, and always has, no cocktail hour benefit on embarkation day.

The Elite + free latte’s, cappuccino, tea and espresso have no time exclusion listed. 

Correct. 

[TeeRick]

5 minutes ago, NutsAboutGolf said:

 

If you're still on board, try guest relations or the CC Host if you already haven't

Yes excellent idea to ask the CC host.

[cruisestitch]

13 hours ago, basenji56 said:

Why not? Celebrity is two hour cocktail hour for Elite but not first day.  Royal perk is four drinks or coffees a day for Diamond.  Elite Plus perk is free specialty coffees all day.  Original post said they were Elite not Elite Plus.  

 

  

Title of the thread says that they are elite plus and also in post 28 it says elite plus.

[cruisestitch]

14 minutes ago, NutsAboutGolf said:

 

If you're still on board, try guest relations or the CC Host if you already haven't

See post 14

[cruisestitch]

8 minutes ago, TeeRick said:

Yes excellent idea to ask the CC host.

See post 14

[NutsAboutGolf]

1 minute ago, cruisestitch said:

See post 14

 

Thanks.  Also post #1 states their sailing is already over (lol).  Well, if anyone reaches out to the Exec offices, be sure to "double down" on embarkation day by mentioning that the Elite HH could be extended to include embarkation day

[the penguins]

1 hour ago, NutsAboutGolf said:

 

Thanks.  Also post #1 states their sailing is already over (lol).  Well, if anyone reaches out to the Exec offices, be sure to "double down" on embarkation day by mentioning that the Elite HH could be extended to include embarkation day

I have sent an email to the Chief Execs office asking for confirmation that there has been no change to the benefit. Will post their response as soon as it’s received.

[NutsAboutGolf]

2 minutes ago, the penguins said:

I have sent an email to the Chief Execs office asking for confirmation that there has been no change to the benefit. Will post their response as soon as it’s received.

 

If you hear back from them it would be much appreciated if you voice some displeasure for the SPINY tail lobster X serves compared to Carnivals and RCI's superior MAINE lobster

[the penguins]

1 hour ago, NutsAboutGolf said:

 

If you hear back from them it would be much appreciated if you voice some displeasure for the SPINY tail lobster X serves compared to Carnivals and RCI's superior MAINE lobster

Sorry, while your displeasure might be valid it is not the topic of this thread.

Please feel free to email X directly, I send messages to: executiveoffice@celebrity.com and have always had a response.