mrgabriel Posted November 12, 2023 #1 Share Posted November 12, 2023 I'm unable to sign-in to Celebrity - getting a password error. I CAN sign-in to the app on my iPhone using my email and password but cannot on a web browser on my MacBook or iPad. I've checked that dang password a dozen times and yes, it's correct and it's the same one that I use on the app to sign in. Anyone else having a similar problem? Link to comment Share on other sites More sharing options...
Susanb10567 Posted November 12, 2023 #2 Share Posted November 12, 2023 I have to use chrome to get to log in to my account on the website…if I use safari I get errors… 4 Link to comment Share on other sites More sharing options...
Janedoe2012 Posted November 12, 2023 #3 Share Posted November 12, 2023 I had the same problem on my iPad when using the “saved” username and password. It works ok if I manually enter them. 4 Link to comment Share on other sites More sharing options...
mrgabriel Posted November 12, 2023 Author #4 Share Posted November 12, 2023 13 minutes ago, Susanb10567 said: I have to use chrome to get to log in to my account on the website…if I use safari I get errors… I hope they haven’t done an update so I can’t use Safari! 😠 Link to comment Share on other sites More sharing options...
mrgabriel Posted November 12, 2023 Author #5 Share Posted November 12, 2023 4 minutes ago, Janedoe2012 said: I had the same problem on my iPad when using the “saved” username and password. It works ok if I manually enter them. I’ve been entering it manually. I’ll try again tomorrow to see if anything is resolved. 1 Link to comment Share on other sites More sharing options...
GB08 Posted November 12, 2023 #6 Share Posted November 12, 2023 It has been several days of not being able to complete Sign-in process for Ascent 12/3 sailing on App or IPad. Frustrating and will call Celebrity. Good luck to all. 1 Link to comment Share on other sites More sharing options...
miched Posted November 12, 2023 #7 Share Posted November 12, 2023 I also have to use chrome. Safari gives me an error. Too many misdirects Happy cruising 🌊🚢🇺🇸🌅 1 Link to comment Share on other sites More sharing options...
Rare 81Zoomie Posted November 12, 2023 #8 Share Posted November 12, 2023 I have had issues with Safari and Chrome. Now I am using Firefox and Dolphin. I’m not a fan of the Celebrity app. 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted November 12, 2023 #9 Share Posted November 12, 2023 2 hours ago, mrgabriel said: I'm unable to sign-in to Celebrity - getting a password error. I CAN sign-in to the app on my iPhone using my email and password but cannot on a web browser on my MacBook or iPad. I've checked that dang password a dozen times and yes, it's correct and it's the same one that I use on the app to sign in. Anyone else having a similar problem? I just signed into my account with no problem. 1 Link to comment Share on other sites More sharing options...
mrgabriel Posted November 12, 2023 Author #10 Share Posted November 12, 2023 1 hour ago, GB08 said: It has been several days of not being able to complete Sign-in process for Ascent 12/3 sailing on App or IPad. Frustrating and will call Celebrity. Good luck to all. We are on Ascent on 12/24. All of this started because I’m looking for our check-in. 🤷🏼♀️ Link to comment Share on other sites More sharing options...
hopeless holiday booker Posted November 12, 2023 #11 Share Posted November 12, 2023 I had to go onto Chrome today. Safari hasn't let me go on to the Celebrity website for a couple of days. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 12, 2023 #12 Share Posted November 12, 2023 When experiencing sign in problems on Celebrity, you can usually fix it on your preferred browser by going in and clearing cache. Link to comment Share on other sites More sharing options...
mrgabriel Posted November 13, 2023 Author #13 Share Posted November 13, 2023 @Jim_Iain Yes, tried that. Cleared caches on devices. Rebooted. Made no difference. @hopeless holiday booker Frustrating, isn't it? Okay all - after trying many times I finally locked myself out and had to reset my password. I reset it to my existing password and that worked. I'm going to send Celebrity an email about this because in my mind, this is potentially a security issue. We all put a lot of personal information on their website and if it's not adequately storing passwords then that could be a problem. I'm now going to reset my password again to something new - and all my passwords are discrete so there aren't ever issues with other websites. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 13, 2023 #14 Share Posted November 13, 2023 Glad you got it fixed. I've also had to reset my password and it allowed me to use the same on again. 1 Link to comment Share on other sites More sharing options...
hopeless holiday booker Posted November 13, 2023 #15 Share Posted November 13, 2023 6 hours ago, mrgabriel said: @Jim_Iain Yes, tried that. Cleared caches on devices. Rebooted. Made no difference. @hopeless holiday booker Frustrating, isn't it? Okay all - after trying many times I finally locked myself out and had to reset my password. I reset it to my existing password and that worked. I'm going to send Celebrity an email about this because in my mind, this is potentially a security issue. We all put a lot of personal information on their website and if it's not adequately storing passwords then that could be a problem. I'm now going to reset my password again to something new - and all my passwords are discrete so there aren't ever issues with other websites. I’ll be interested to see what response you get - if any. Mine said ‘it’s us not you!’ And then I had a ‘gateway problem’ where when I tried to sign in it just couldn’t load. I just want to be able to sign in in case there’s a Black Friday sale for dining etc on my upcoming cruise. As long as chrome works I’ll just keep going backward and forwards 🤣🤣 Link to comment Share on other sites More sharing options...
563toM Posted November 13, 2023 #16 Share Posted November 13, 2023 8 hours ago, Jim_Iain said: Glad you got it fixed. I've also had to reset my password and it allowed me to use the same on again. I am new to Celebrity but I also have trouble signing in. I am on the website at least once a week and can sometimes reuse the same password while other times having to make a new one. Do they only hold passwords for a week or so because it's getting a pain to go thru so many steps almost every time I sign in. I am also having the same problem on RC as well. Should I use another browser ? Link to comment Share on other sites More sharing options...
GB08 Posted November 13, 2023 #17 Share Posted November 13, 2023 Thanks all but clearing cache didn’t help. A new day and a new effort! Link to comment Share on other sites More sharing options...
amevola Posted November 13, 2023 #18 Share Posted November 13, 2023 18 hours ago, mrgabriel said: I’ve been entering it manually. I’ll try again tomorrow to see if anything is resolved. What do mean by "manually?" I cannot even get to my username. TIA Link to comment Share on other sites More sharing options...
Tina99 Posted November 13, 2023 #19 Share Posted November 13, 2023 I’ve been using Safari on my iPhone and iPad for years and my username and password were always super-conveniently saved for easy sign-in ~ until several months ago when Safari’s pop-up auto-sign-in stopped popping up and I have to manually enter everything. I tried everything to find out why and fix it, but no go. Since I visit Celebrity and RC several times a day, it’s extremely inconvenient and frustrating. Wondering if maybe the sites no longer allow saving the info. 1 Link to comment Share on other sites More sharing options...
PH2 Posted November 13, 2023 #20 Share Posted November 13, 2023 I can sign in just fine, but when I try to access certain areas of my recent reservation, I keep getting a "Reservation number is locked. Try again later." error message. This is after clicking "Manage Reservation" and then trying to click anything else. After that, I can't even click "Manage reservation" without getting the error. 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted November 13, 2023 #21 Share Posted November 13, 2023 1 hour ago, Tina99 said: I’ve been using Safari on my iPhone and iPad for years and my username and password were always super-conveniently saved for easy sign-in ~ until several months ago when Safari’s pop-up auto-sign-in stopped popping up and I have to manually enter everything. I tried everything to find out why and fix it, but no go. Since I visit Celebrity and RC several times a day, it’s extremely inconvenient and frustrating. Wondering if maybe the sites no longer allow saving the info. Unfortunately that isn't you browser - that is a screw up by Celebrity Programmers side. 2 Link to comment Share on other sites More sharing options...
mrgabriel Posted November 13, 2023 Author #22 Share Posted November 13, 2023 3 hours ago, amevola said: What do mean by "manually?" I cannot even get to my username. TIA Manually typing in the username and password instead of having that info saved. 1 Link to comment Share on other sites More sharing options...
publicpersona Posted November 13, 2023 #23 Share Posted November 13, 2023 17 hours ago, Jim_Iain said: Glad you got it fixed. I've also had to reset my password and it allowed me to use the same on again. I find I have to change my password about once a month or I can’t get in. And I’m not “forgetting” my password as I always use a password manager. Link to comment Share on other sites More sharing options...
florence11 Posted November 13, 2023 #24 Share Posted November 13, 2023 23 hours ago, mrgabriel said: I'm unable to sign-in to Celebrity - getting a password error. I CAN sign-in to the app on my iPhone using my email and password but cannot on a web browser on my MacBook or iPad. I've checked that dang password a dozen times and yes, it's correct and it's the same one that I use on the app to sign in. Anyone else having a similar problem? Hi, I have been having the same problem for months but the other way around I can do anything I want on my laptop but cannot sign in on my phone, I did contact Celebrity they just told me to reinstall the app after 12 attempts I gave up. 1 Link to comment Share on other sites More sharing options...
amevola Posted November 13, 2023 #25 Share Posted November 13, 2023 3 hours ago, mrgabriel said: Manually typing in the username and password instead of having that info saved. I couldn't get anywhere. All I received was a "Bad Request" page. It drove me mad. I just kept at it and it finally opened correctly. Ugh! Thank for responding! Link to comment Share on other sites More sharing options...
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