PRH Posted December 23, 2023 #26 Share Posted December 23, 2023 Built into the cost of your cruise are port fees and taxes. If a port is skipped, the port fees are not paid to the skipped port. If no passenger reimbursement for skipped ports, guess who keeps those $$? Link to comment Share on other sites More sharing options...
wp bob Posted December 23, 2023 #27 Share Posted December 23, 2023 we did not ask for or expect compensation and know Viking has the right to make substitutions.. We were pleased to receive 25% for the broken engine (which was very new and still under warranty). It was to Viking's advantage to keep everyone happy and leave with good feelings. The notice about credit was in our email the day we got home Link to comment Share on other sites More sharing options...
Rare PasadenaDave Posted December 24, 2023 #28 Share Posted December 24, 2023 While we have been aware for six months that the port of Dunedin would not happen due to Christmas, we received a gift today. $150 on board credit which is fair. This is per person. Link to comment Share on other sites More sharing options...
Cisterna Posted December 24, 2023 #29 Share Posted December 24, 2023 13 hours ago, PasadenaDave said: $150 on board credit $300 for the two of you ,that's nice if they would have told you before you selected your excursions! What the heck are you going to do with that! Can you use them for massages or is that a private company not part of the OBC ?. Also have you seen any on board cooking classes scheduled during your sea days? We have done a few on Orion and they were really fun . Link to comment Share on other sites More sharing options...
millybess Posted December 24, 2023 #30 Share Posted December 24, 2023 13 hours ago, PasadenaDave said: While we have been aware for six months that the port of Dunedin would not happen due to Christmas, we received a gift today. $150 on board credit which is fair. This is per person. Very nice! Can you use it for gratuities? Or treat yourselves to the spa! Link to comment Share on other sites More sharing options...
Rare PasadenaDave Posted December 24, 2023 #31 Share Posted December 24, 2023 OBC is that, onboard credit as described in FAQ section of the website. Salon, store, bar. Many opportunities to use it. A hat at $45 took one third of my portion. Link to comment Share on other sites More sharing options...
millybess Posted December 24, 2023 #32 Share Posted December 24, 2023 11 minutes ago, PasadenaDave said: A hat at $45 took one third of my portion. 👍Enjoy! Link to comment Share on other sites More sharing options...
Deb922 Posted December 24, 2023 #33 Share Posted December 24, 2023 On 12/23/2023 at 6:31 AM, Pushka said: Not ocean but river cruise. Christmas on the Rhine. We missed five ports, had to ship swap (not uncommon) but that ship then did not move for three nights. Have heard nothing from Viking. It's been a week. It was a known event before our cruise started. I would call Viking customer service. Explain your experience. I received an email from Viking maybe 2 weeks after we returned home. Similar situation 1 Link to comment Share on other sites More sharing options...
Baron Barracuda Posted December 24, 2023 #34 Share Posted December 24, 2023 dw used our $400 OBC from shortened Bora Bora visit to take 7 kitchen table cooking classes. Gladly paid out of pocket for the most expensive one, $259 for shopping on shore with chef Joseph in San Diego and later assisting him in cooking a 6 course gourmet dinner. 3 Link to comment Share on other sites More sharing options...
melgirl Posted December 25, 2023 #35 Share Posted December 25, 2023 I neglected to say in my earlier post (#11) that the only refund I was querying was in regard to port fees as I assumed they were included in the fare. I had no expectation of compensation for a missed independent tour. Link to comment Share on other sites More sharing options...
duquephart Posted December 27, 2023 #36 Share Posted December 27, 2023 A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! 1 Link to comment Share on other sites More sharing options...
deec Posted December 27, 2023 #37 Share Posted December 27, 2023 4 hours ago, duquephart said: A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! That is AMAZING!!! Link to comment Share on other sites More sharing options...
duquephart Posted December 27, 2023 #38 Share Posted December 27, 2023 Never hurts to ask. 1 Link to comment Share on other sites More sharing options...
duquephart Posted December 28, 2023 #39 Share Posted December 28, 2023 On the same cruise our toilet would not flush one morning. Apparently, when one in the same area plugs the whole system for that area shuts down - and someone had tried to flush a rubber duckie. Another polite e-mail - another $1,000. Link to comment Share on other sites More sharing options...
Jim Avery Posted December 28, 2023 #40 Share Posted December 28, 2023 Duque, you and your duckies..... I knew they would one day get you in trouble....😱 Link to comment Share on other sites More sharing options...
Adriatic2024 Posted December 28, 2023 Author #41 Share Posted December 28, 2023 On 12/27/2023 at 10:53 AM, duquephart said: A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! Thanks for this response. Was this $1000 per cabin or person? Link to comment Share on other sites More sharing options...
Adriatic2024 Posted December 28, 2023 Author #42 Share Posted December 28, 2023 1 hour ago, duquephart said: On the same cruise our toilet would not flush one morning. Apparently, when one in the same area plugs the whole system for that area shuts down - and someone had tried to flush a rubber duckie. Another polite e-mail - another $1,000. Thanks for this response. Was this $1000 per cabin or person? Link to comment Share on other sites More sharing options...
duquephart Posted December 28, 2023 #43 Share Posted December 28, 2023 $500 pp, which seems to be their standard "chill the mark out" bone. 1 Link to comment Share on other sites More sharing options...
Mrs Miggins Posted December 28, 2023 #44 Share Posted December 28, 2023 I really must learn to complain more ! 1 Link to comment Share on other sites More sharing options...
millybess Posted December 28, 2023 #45 Share Posted December 28, 2023 On 12/27/2023 at 11:53 AM, duquephart said: A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! We missed Bornholm a few years ago. I wonder if it’s retroactive 🤗 1 Link to comment Share on other sites More sharing options...
Pushka Posted December 29, 2023 #46 Share Posted December 29, 2023 On 12/27/2023 at 8:53 PM, duquephart said: A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! How long did it take for a response? We missed five river ports and four Christmas markets. Link to comment Share on other sites More sharing options...
duquephart Posted December 29, 2023 #47 Share Posted December 29, 2023 1 hour ago, Pushka said: How long did it take for a response? We missed five river ports and four Christmas markets. Pretty quick. Sent a e-mail to tellus and got a call back withinn a couple of days. Link to comment Share on other sites More sharing options...
deec Posted December 29, 2023 #48 Share Posted December 29, 2023 Pushka, I am so sorry that you missed SO VERY much of your cruise. it sounds the worse ever....I hope you get adequately compensated but I amnot sure that is even possible considering the great distance you traveled. It seems that the weather this winter season and high water levels was so much worse than ever before. 1 Link to comment Share on other sites More sharing options...
CILCIANRQTS Posted December 29, 2023 #49 Share Posted December 29, 2023 On 12/27/2023 at 11:53 AM, duquephart said: A polite correspondence to tellus expressing our disappointment in missing Bornholm due to winds resulted in $1,000 voucher. Squeeky wheel works! $1,000 for missing a minor port due to weather? That’s unbelievable!! 😳 1 Link to comment Share on other sites More sharing options...
duquephart Posted December 29, 2023 #50 Share Posted December 29, 2023 1 hour ago, CILCIANRQTS said: $1,000 for missing a minor port due to weather? That’s unbelievable!! 😳 But true. Link to comment Share on other sites More sharing options...
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