Rare POA1 Posted December 29, 2023 #1 Share Posted December 29, 2023 Does anyone know how long it has been taking lately for a cruise to show up in your history on the HAL website? We returned on 12/17-2023, 12 days ago and our activity is still not showing. I need to grab a copy of my folio PDF and I would like to track our ever-so-slow slog from 4* to 5* Mariner. We were a mere 250 cruise credit days away before our cruise. (Half way.) Link to comment Share on other sites More sharing options...
Rare CruisingAndDiving Posted December 29, 2023 #2 Share Posted December 29, 2023 I've read in other threads it can be a couple of weeks or so. Still waiting for mine to show up as well after disembarking Dec 22 1 1 Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted December 29, 2023 #3 Share Posted December 29, 2023 After disembarking on Dec 10th mine was updated Dec 18th. 1 Link to comment Share on other sites More sharing options...
Taters Posted December 29, 2023 #4 Share Posted December 29, 2023 For me it's been from 3 days through a couple of weeks after the cruise ends. 1 1 Link to comment Share on other sites More sharing options...
Rare kazu Posted December 29, 2023 #5 Share Posted December 29, 2023 Mine are usually done in 7 - 10 business days. I would hazard a guess that at this time of the year with many taking time off and extra non-business days, it may not be done until after the New Year when most have returned to work. Just a guess on my part. 1 1 Link to comment Share on other sites More sharing options...
WannaSea Posted December 29, 2023 #6 Share Posted December 29, 2023 After 3 weeks from debarkation my credits didn't show up so I emailed (I think to Mariner Society) with the relevant info and it popped up immediately. 2 Link to comment Share on other sites More sharing options...
canadianbear Posted December 29, 2023 #7 Share Posted December 29, 2023 @POA1 You are impatient waiting to get closer to 5*!!! Ours was credited about 10 days after our November cruise. Yours should be there soon! 1 Link to comment Share on other sites More sharing options...
FlorenceItaly Posted December 29, 2023 #8 Share Posted December 29, 2023 Still waiting after disembarking on December 16. 1 Link to comment Share on other sites More sharing options...
Rare POA1 Posted December 29, 2023 Author #9 Share Posted December 29, 2023 Thanks, everyone! It's a long slog between 4 stars and 5. I just want to see some progress after being stalled for five years. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted December 29, 2023 #10 Share Posted December 29, 2023 From the HAL Mariner website page.....for whatever it might be worth.... How quickly will my Cruise Day status be updated after I return from a cruise? Seven to ten days after your cruise or Cruisetour ends. Link to comment Share on other sites More sharing options...
canadianbear Posted December 29, 2023 #11 Share Posted December 29, 2023 25 minutes ago, POA1 said: Thanks, everyone! It's a long slog between 4 stars and 5. I just want to see some progress after being stalled for five years. Us too…November Eurodam was our first cruise since December 2019-got a lot of catching up to do! 1 Link to comment Share on other sites More sharing options...
cruisedd Posted December 30, 2023 #12 Share Posted December 30, 2023 I'm still waiting on my cruise history update for a 12/3-12/15 and a 12/15-12/22 cruise. Link to comment Share on other sites More sharing options...
john bowtie Posted December 31, 2023 #13 Share Posted December 31, 2023 Still waiting for my cruise that ended 12/15/2023 to post. Note if you need the portfolio now you can e-mail onboardbilling@hollandamerica.com <onboardbilling@hollandamerica.com> and they will send it to you. I requested mine to get a medical claim started with my travel insurance. It was interesting that the portfolio sent included all the detail of every onboard purchase, even ones covered by the Have It All package. Link to comment Share on other sites More sharing options...
Rare POA1 Posted December 31, 2023 Author #14 Share Posted December 31, 2023 Thanks. I found the folio in the Navigator app, so I'm fine there. I'll still like to move off the 250 days we've been stuck at got years, but I can wait a bit for that. Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 31, 2023 #15 Share Posted December 31, 2023 8 hours ago, POA1 said: Thanks. I found the folio in the Navigator app, so I'm fine there. I'll still like to move off the 250 days we've been stuck at got years, but I can wait a bit for that. Of my last several HAL cruise this has definitely been the longest to show but then we have technically two holidays but when we sailing Koningsdam in November disembarked on a Saturday and 6 days later on Friday it updated. I would have thought this would have updated this past week. Possibly the person or persons that handles this took a long holiday vacation. 1 Link to comment Share on other sites More sharing options...
Rare POA1 Posted December 31, 2023 Author #16 Share Posted December 31, 2023 9 minutes ago, LAFFNVEGAS said: Of my last several HAL cruise this has definitely been the longest to show but then we have technically two holidays but when we sailing Koningsdam in November disembarked on a Saturday and 6 days later on Friday it updated. I would have thought this would have updated this past week. Possibly the person or persons that handles this took a long holiday vacation. I feel better knowing that we haven't been singled out. 😁 Happy New Year! 2 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted December 31, 2023 #17 Share Posted December 31, 2023 8 minutes ago, POA1 said: I feel better knowing that we haven't been singled out. 😁 Happy New Year! Happy New Year to you as well 🙂 No definitely not singled out. Link to comment Share on other sites More sharing options...
hrhdhd Posted December 31, 2023 #18 Share Posted December 31, 2023 2 hours ago, POA1 said: I feel better knowing that we haven't been singled out. 😁 Happy New Year! No, I don't see the 12/10 cruise, either. Don't let Poohby Joe too close to the champagne tonight. Link to comment Share on other sites More sharing options...
colbe Posted January 1 #19 Share Posted January 1 Disembarked ship on November 26th - still waiting for ours to show 🙃 Link to comment Share on other sites More sharing options...
SeaSharp Posted January 2 #20 Share Posted January 2 On 12/30/2023 at 8:26 AM, cruisedd said: I'm still waiting on my cruise history update for a 12/3-12/15 and a 12/15-12/22 cruise. Me, too!! Link to comment Share on other sites More sharing options...
Rare Fluoroman11 Posted January 5 #21 Share Posted January 5 Yep. I was on the Rotterdam 12/3-12/15 too. Still no cruise history updates. I called the mariner society today about another issue and decided to ask about this. They say that there is a "system error" affecting this voyage, which is preventing the accounts from being totaled and posted. The rep also claimed that this issue is known to HAL's stellar IT department, and they expect resolution by January 8th. I assume January 8th of 2024 (not 2025), but I'm not holding my breath. 1 1 Link to comment Share on other sites More sharing options...
Rare zgscl Posted January 8 #22 Share Posted January 8 On 12/29/2023 at 3:32 PM, FlaMariner said: From the HAL Mariner website page.....for whatever it might be worth.... How quickly will my Cruise Day status be updated after I return from a cruise? Seven to ten days after your cruise or Cruisetour ends. This has always been my experience with one notable exception. If you book a shorter portion of a longer cruise I have found it doesn't post until the whole cruise ends. I did a 1 night Seattle - Vancouver which continued on to San Diego, then Fort Lauderdale. As I recall it posted about a week after the ship completed the cruise in Fort Lauderdale. 1 Link to comment Share on other sites More sharing options...
SeaCapt Posted January 10 #23 Share Posted January 10 (edited) I emailed a query to HAL 2 days ago, and got this reply today: Unfortunately, we experienced issues with the automated systems that process voyages for all December 2023 sailings. We are working to resolve this and expect all Cruise Histories to be updated by the end of the week. There is no further action required on this matter. Edited January 10 by SeaCapt 4 Link to comment Share on other sites More sharing options...
0bnxshs Posted January 13 #24 Share Posted January 13 Still waiting on 12/15 - 12/22 Rotterdam cruise Mariner points to post to all 4 individual accounts. Ordinarily, 7 - 10 days is pretty accurate. Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted January 13 #25 Share Posted January 13 I disembarked Jan 3rd and noticed my account was updated yesterday (it could have been earlier but I don't check every day). Link to comment Share on other sites More sharing options...
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