ECCruise Posted March 10 #51 Share Posted March 10 1 hour ago, dive4pam said: Better eliminate all the lines that had problems on the same route- NCL, Cunard, MSC ARE THE ONES I know of - could be more. Regent voyager in South America had issues as well. That was my thought about that post. This is definitely not isolated on Azamara and to put all the blame on them is misdirected. There needs to be a concerted effort (CDC? WHO?) to investigate what is happening. Link to comment Share on other sites More sharing options...
lee8553 Posted March 10 #52 Share Posted March 10 2 hours ago, dive4pam said: Better eliminate all the lines that had problems on the same route- NCL, Cunard, MSC ARE THE ONES I know of - could be more. Regent voyager in South America had issues as well. True, I know of someone (friend of a friend) who's ship also had these type health problems in that area last month, not sure of line, but definitely not Azamara, I believe they may even have been refused entry at 1 port. Link to comment Share on other sites More sharing options...
dive4pam Posted March 10 #53 Share Posted March 10 12 minutes ago, lee8553 said: True, I know of someone (friend of a friend) who's ship also had these type health problems in that area last month, not sure of line, but definitely not Azamara, I believe they may even have been refused entry at 1 port. That would be NCL dawn - refused entry for 2 days in Mauritius - it was an embarkation point so it inconvenienced people debarking - missed flights, hotels etc. as well as those preparing to embark. Link to comment Share on other sites More sharing options...
Retexec Posted March 10 #54 Share Posted March 10 So what is the situation onboard now since arriving in the Canaries and new passengers boarding? Link to comment Share on other sites More sharing options...
BarnacleBil Posted March 10 #55 Share Posted March 10 7 hours ago, ECCruise said: That was my thought about that post. This is definitely not isolated on Azamara and to put all the blame on them is misdirected. There needs to be a concerted effort (CDC? WHO?) to investigate what is happening. The first thing that Azamara has to do is admit that there is/was a problem rather that trying to cover it up. The company seems to be in (public) denial, so blaming them is not misdirected. If you have been on the receiving end of this problem (I have) and had your expensive and anticipated cruise spoilt by "the bug" then one's opinion might be different. None of us go on holiday to not eat the fine food and spend several days confined to a cabin, even if it is for "the common good". 1 Link to comment Share on other sites More sharing options...
ECCruise Posted March 10 #56 Share Posted March 10 54 minutes ago, BarnacleBil said: The first thing that Azamara has to do is admit that there is/was a problem rather that trying to cover it up. The company seems to be in (public) denial, so blaming them is not misdirected. If you have been on the receiving end of this problem (I have) and had your expensive and anticipated cruise spoilt by "the bug" then one's opinion might be different. None of us go on holiday to not eat the fine food and spend several days confined to a cabin, even if it is for "the common good". I think closing pools, serving all food, offering medical care is a quite obvious admission of the problem. Maybe not the admission of guilt that you seen to seek, perhaps. Friends just disembarked Pursuit, were impacted personally but yet said the complaining and whining was extraordinary. If it is like virtually all illnesses of this type, the blame almost assuredly goes to poor hygiene. On Quest as we speak and the horrible hygiene is breathtaking. Almost no sanitizing of gym equipment before or after use. Strolls right past the hand sanitizers. Neglecting hand washing in the rest rooms. All of which I have witnessed in just the last 3 hours. This is how illnesses spread and there is little Azamara or any cruise line can do to teach these clowns how to be adults. 9 Link to comment Share on other sites More sharing options...
Heartfelttraveler Posted March 10 #57 Share Posted March 10 2 hours ago, BarnacleBil said: The first thing that Azamara has to do is admit that there is/was a problem rather that trying to cover it up. The company seems to be in (public) denial, so blaming them is not misdirected. If you have been on the receiving end of this problem (I have) and had your expensive and anticipated cruise spoilt by "the bug" then one's opinion might be different. None of us go on holiday to not eat the fine food and spend several days confined to a cabin, even if it is for "the common good". Were you sick onboard the Pursuit? Did you see the onboard medical team? Were you quarantined? If you were quarantined, did Azamara compensate you? On our January 3 cruise our friend was quarantined for 24 hours which caused him to miss an Azamara excursion. His wife was not quarantined, but opted to not go on the excursion alone. Azamara refunded the cost of the excursion. He (and only he) was also given a future cruise credit for the two days he was confined to his cabin. (Pretty generous considering it was actually only two half days.) He also had extensive testing (even his poop) and all came back negative. Link to comment Share on other sites More sharing options...
Rare travelberlin Posted March 10 #58 Share Posted March 10 2 minutes ago, Heartfelttraveler said: Were you sick onboard the Pursuit? Did you see the onboard medical team? Were you quarantined? If you were quarantined, did Azamara compensate you? On our January 3 cruise our friend was quarantined for 24 hours which caused him to miss an Azamara excursion. His wife was not quarantined, but opted to not go on the excursion alone. Azamara refunded the cost of the excursion. He (and only he) was also given a future cruise credit for the two days he was confined to his cabin. (Pretty generous considering it was actually only two half days.) He also had extensive testing (even his poop) and all came back negative. I wonder why people who get sick and have to be quarantined are receiving compensation. Is Azamara accepting that this illness is its fault? Guests on other cruise lines are being quarantined for five days because of COVID but are not getting any compensation. Link to comment Share on other sites More sharing options...
wjfan417 Posted March 11 #59 Share Posted March 11 3 hours ago, travelberlin said: I wonder why people who get sick and have to be quarantined are receiving compensation. Is Azamara accepting that this illness is its fault? Guests on other cruise lines are being quarantined for five days because of COVID but are not getting any compensation. I was quarantined with Covid for 6 days during our Azamara cruise last fall. Covid was definitely not the ship’s fault, but I received future cruise credit for the days I was quarantined. 3 Link to comment Share on other sites More sharing options...
Rare travelberlin Posted March 11 #60 Share Posted March 11 11 hours ago, wjfan417 said: I was quarantined with Covid for 6 days during our Azamara cruise last fall. Covid was definitely not the ship’s fault, but I received future cruise credit for the days I was quarantined. Thanks for the information. Link to comment Share on other sites More sharing options...
tyler6597 Posted March 11 #61 Share Posted March 11 1 hour ago, travelberlin said: Thanks for the information. I understand that Azamara has found the culprit for all this sickness. They picked up a supply of bottled water in the Johannesburg port and as of this past weekend they disposed of all bottled water. This is an unlikely source that was overlooked because bottled water is supposed to be free of all impurities, but this is good news. Tyler 1 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted March 11 #62 Share Posted March 11 47 minutes ago, tyler6597 said: I understand that Azamara has found the culprit for all this sickness. They picked up a supply of bottled water in the Johannesburg port and as of this past weekend they disposed of all bottled water. This is an unlikely source that was overlooked because bottled water is supposed to be free of all impurities, but this is good news. Tyler Are you sure you haven’t got spoof information given the port you mentioned 1 1 Link to comment Share on other sites More sharing options...
govanguy Posted March 11 #63 Share Posted March 11 3 hours ago, uktog said: Are you sure you haven’t got spoof information given the port you mentioned The brand currently being distributed onboard Pursuit 2 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 11 #64 Share Posted March 11 46 minutes ago, govanguy said: The brand currently being distributed onboard Pursuit Definitely not the two brands we had on Pursuit, they were both South African brands. If it was the water, it must have only been some of the bottles. I drank lots of both brands and had no problems. 4 Link to comment Share on other sites More sharing options...
tyler6597 Posted March 11 #65 Share Posted March 11 8 hours ago, uktog said: Are you sure you haven’t got spoof information given the port you mentioned I'm sorry, i meant to say Cape Town. Tyler Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 12 #66 Share Posted March 12 Anyone on Pursuit now - how are things? Is the pool open and self service back? Any reports of GI issues? Link to comment Share on other sites More sharing options...
nooosey Posted March 12 #67 Share Posted March 12 Pool and hot tubs are open, breakfast in buffet from today (Tuesday) is self serve, all bottles of the S African and water from other African countries taken out of room and replaced with Spanish variety. Not sure about laundry, two days ago we left our laundry with a very efficient person in the laundry and she had it returned to us the same day, all nicely cleaned. The Captain has not made any health announcements, ie wash your hands since the day we boarded so with a bit of luck things are returning to normal. The Captain and his senior officers were out greeting guests before last nights show which is a good sign. We have met guests who were on the previous cruise from Africa and are still suffering unfortunately. 1 1 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 12 #68 Share Posted March 12 1 hour ago, nooosey said: Pool and hot tubs are open, breakfast in buffet from today (Tuesday) is self serve, all bottles of the S African and water from other African countries taken out of room and replaced with Spanish variety. Not sure about laundry, two days ago we left our laundry with a very efficient person in the laundry and she had it returned to us the same day, all nicely cleaned. The Captain has not made any health announcements, ie wash your hands since the day we boarded so with a bit of luck things are returning to normal. The Captain and his senior officers were out greeting guests before last nights show which is a good sign. We have met guests who were on the previous cruise from Africa and are still suffering unfortunately. Good to hear everything’s back to normal. I wonder how long they’ve know that the water was the issue! Link to comment Share on other sites More sharing options...
Rare travelberlin Posted March 12 #69 Share Posted March 12 10 minutes ago, Grandma Cruising said: Good to hear everything’s back to normal. I wonder how long they’ve know that the water was the issue! Apparently water is oft a problem on the cruises in Africa and India. Someone mentioned that the bottled water on those areas is not always purified but just plain tap water. The recommendation was to drink sparkling water instead. Link to comment Share on other sites More sharing options...
AJR6 Posted March 12 #70 Share Posted March 12 6 hours ago, nooosey said: Pool and hot tubs are open, breakfast in buffet from today (Tuesday) is self serve, all bottles of the S African and water from other African countries taken out of room and replaced with Spanish variety. Not sure about laundry, two days ago we left our laundry with a very efficient person in the laundry and she had it returned to us the same day, all nicely cleaned. The Captain has not made any health announcements, ie wash your hands since the day we boarded so with a bit of luck things are returning to normal. The Captain and his senior officers were out greeting guests before last nights show which is a good sign. We have met guests who were on the previous cruise from Africa and are still suffering unfortunately. Let's hope the guests who are still suffering recover soon but also follow strict hygiene practices. B to B guests could potentially keep this virus moving with the ship. 3 Link to comment Share on other sites More sharing options...
trident Posted March 13 Author #71 Share Posted March 13 We are still onboard. Things are mostly back to normal. All water is now from Spain. Our friend onboard has been suffering for two weeks and the doctor finally gave her antibiotics and she is was better in 24 hours. The pool is open and White Nights will be on deck rather than in the cafe. 3 1 Link to comment Share on other sites More sharing options...
jackso Posted March 13 #72 Share Posted March 13 1 hour ago, trident said: We are still onboard. Things are mostly back to normal. All water is now from Spain. Our friend onboard has been suffering for two weeks and the doctor finally gave her antibiotics and she is was better in 24 hours. The pool is open and White Nights will be on deck rather than in the cafe. Thank you for letting us know how things are on board Link to comment Share on other sites More sharing options...
Whitby100 Posted March 13 #73 Share Posted March 13 On 3/10/2024 at 6:06 PM, travelberlin said: I wonder why people who get sick and have to be quarantined are receiving compensation. Is Azamara accepting that this illness is its fault? Guests on other cruise lines are being quarantined for five days because of COVID but are not getting any compensation. I think one of the reasons they compensate is it’s good financially for them. It’s like a coupon from a restaurant for a discount on a future meal. It encourages you to rebook and they make money off that next trip. It also makes the customer happy - in this case compensated. 3 Link to comment Share on other sites More sharing options...
Werangels Posted March 13 #74 Share Posted March 13 On 3/12/2024 at 1:22 PM, travelberlin said: Apparently water is oft a problem on the cruises in Africa and India. Someone mentioned that the bottled water on those areas is not always purified but just plain tap water. The recommendation was to drink sparkling water instead. Cape Town has some of the best quality tap water in the world. They are in the top 1 so I doubt using tap water for bottled water would be the issue here? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted March 14 #75 Share Posted March 14 8 hours ago, Werangels said: Cape Town has some of the best quality tap water in the world. They are in the top 1 so I doubt using tap water for bottled water would be the issue here? Our hotel in Cape Town told us it was not safe to drink the tap water! 1 Link to comment Share on other sites More sharing options...
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