Question about Club Orange

[*Miss G*]

7 minutes ago, POA1 said:

Did they just credit the $X you pad for CO toward the upgrade cost?  In other words, if the uprade cost $500, you only paid $500-$X?

 

Yes, that is correct.

[DaveOKC]

34 minutes ago, POA1 said:

Did they just credit the $X you pad for CO toward the upgrade cost?  In other words, if the uprade cost $500, you only paid $500-$X?

Yes - we had a $249 upsell offer and had paid $250 for Club Orange, so we actually got a $1 pp refund to take the upsell to a Neptune!  Hard to beat that deal.

 

[cattman]

2 hours ago, DaveOKC said:

Yes - we had a $249 upsell offer and had paid $250 for Club Orange, so we actually got a $1 pp refund to take the upsell to a Neptune!  Hard to beat that deal.

 

That was because CO is included with the Neptune Suite.

CO is not included with the Signature Suites

 

So the question "can you play the CO upgrade game" if you move to a different category after final payment remains, and one your TA should inquire about. I would think this would be a cancel and rebook situation and subject to those terms.

 

Rather than waiting for HAL to send you one, I would call Inventory and see if any upsell offers for a Signature or Neptune exist for your sailing, that way your CO would follow you in the case of the Signature Suite(and you'll get choice of available cabin), or be refunded if you upsell to Neptune. 

 

The upsell price of a Neptune might be cheaper than the Signature upsell price, once the CO is refunded.

Edited March 14 by cattman

[DaveOKC]

2 minutes ago, cattman said:

That was because CO is included with the Neptune Suite.

CO is not included with the Signature Suites

 

So the question "can you play the CO upgrade game" if you move to a different category after final payment remains unanswered, and one your TA should inquire about.

Rather than waiting for HAL to send you one, I would call Inventory and see if any upsell offers for a Signature or Neptune exist for your sailing, that way your CO would follow you.

 

The upsell price of a Neptune might be cheaper than the Signature upsell price, once the CO is refunded.

You are correct - we were offered an upsell from our Verandah (with CO) aft to a Signature and took it.  However, at the time there were no Neptunes available.  Then on the day before sailing one opened up and they called me about an upsell to it for $249 for a 10 day cruise and I jumped on it.  As I mentioned, I ended up offsetting the $249 with the $250 CO charge, so got a $1 pp refund to my credit card.

 

[YourWorldWithBill]

2 hours ago, DaveOKC said:

You are correct - we were offered an upsell from our Verandah (with CO) aft to a Signature and took it.  However, at the time there were no Neptunes available.  Then on the day before sailing one opened up and they called me about an upsell to it for $249 for a 10 day cruise and I jumped on it.  As I mentioned, I ended up offsetting the $249 with the $250 CO charge, so got a $1 pp refund to my credit card.

 

I understand your jumping on that offer. A great deal (depending on how much the upgrade to the Signature was).

[DaveOKC]

30 minutes ago, YourWorldWithBill said:

I understand your jumping on that offer. A great deal (depending on how much the upgrade to the Signature was).

We already paid for the upsell to Signature a month prior.  I think it was about $249 pp for the 10 days.

 

[Ileneilene123]

Complete Newbie to cruising & learning a lot here. The PCC that is helping me at HAL said that I can take advantage of future promotions and discounts after I book. She didn’t mention rebooking to do this?

 

Also, I am considering adding CO to upgrade from an obstructed VH verandah to a V verandah cabin. Would doing this Club Orange cabin upgrade now affect taking advantage of a future price adjustment or promotion down the line? 

 

After I upgrade my cabin using CO, would a future discount or promotion be based on the original price/cabin category or the upgraded price/cabin category? Does this make sense? Thx. 

[crystalspin]

10 minutes ago, Ileneilene123 said:

The PCC that is helping me at HAL said that I can take advantage of future promotions and discounts after I book. She didn’t mention rebooking to do this?

Re-faring for new promotion is kinda like rebooking, in that you may lose perks from the original booking, to add the new promo, BUT without having your cabin go back in the 'pool' for even a second. 

 

I don't know how CO is going to affect re-faring, as I have never purchased. Hopefully someone with experience will speak up.

[KAKcruiser]

The category you book and pay for is controlling.  In this case it would be VH.  So, if there is a price decrease for VH you would be eligible.  However, it is very hard to get the phone reps to understand this.  Usually I have to ask for a pricing specialist who has more experience and is familiar with this.

[57redbird]

On 3/14/2024 at 7:41 AM, POA1 said:

 Probably not. The upsell is going to be to a specific room. (Unless you are paying full price for the upsell. Remember that a paid upsell, initiated by you, is going to use your original fare basis as the starting point.) If HAL sends you an offer, you'll be picking the room.

 

The only time I've seen anything that impacts CO is an upsell to a Neptune. The NS category includes CO. Someone reported that their CO fee was refunded on a Neptune upgrade. I kinda think it was @DaveOKC 

 

But I could be wrong.

Our CO & unlimited laundry was refunded when we had a paid upgrade to a Neptune.

[Ileneilene123]

4 hours ago, crystalspin said:

Re-faring for new promotion is kinda like rebooking, in that you may lose perks from the original booking, to add the new promo, BUT without having your cabin go back in the 'pool' for even a second. 

 

I don't know how CO is going to affect re-faring, as I have never purchased. Hopefully someone with experience will speak up.

Thank you. 

[Ileneilene123]

4 hours ago, KAKcruiser said:

The category you book and pay for is controlling.  In this case it would be VH.  So, if there is a price decrease for VH you would be eligible.  However, it is very hard to get the phone reps to understand this.  Usually I have to ask for a pricing specialist who has more experience and is familiar with this.

Thank you. Makes sense. Good to know about asking to speak with a price specialist. Maybe some of the PCC’s are not that well versed in some pricing questions? I explained to my PCC that a Club Orange verandah upgrade would allow me to upgrade all the way up from a VH cabin to a V cabin. She initially said it would only allow an upgrade to from VH to VF. I asked her to please double check the policy & then she confirmed I was right. I owe it all to this site.  

[cruiseaholic78]

On 3/10/2024 at 7:34 PM, rochelle_s said:

There is also fresh orange juice and mimosas included, also available for room service.

 

Rochelle

 

 

I had hoped for the (fresh stuff too) but the little letters say no.

 

[boeckli]

2 hours ago, cruiseaholic78 said:

I had hoped for the (fresh stuff too) but the little letters say no.

 

 

Fresh orange juice is definitely included in the CO room service breakfast (as part of a mimosa and/or on its own).

[POA1]

43 minutes ago, boeckli said:

 

Fresh orange juice is definitely included in the CO room service breakfast (as part of a mimosa and/or on its own).

Here in is the Club Orange room service breakfast menu. You can see the fresh orange juice listed.

 

 

This is from the Nieuw Statendam in December. I expect that the one from the Rotterdam later this week will be the same.

 

 

Edited March 27 by POA1

[YourWorldWithBill]

The detail is that it is for CO, not the HIA package if not in CO.

[LAX]

I am tempted to get CO when I am ready to book and want to double check that the fees for CO are refundable prior to final payment is due on a refundable fare.

 

LAX

 

[Petronillus]

On 3/11/2024 at 3:00 PM, crystalspin said:

There are no benefits to Signature Suites except square footage. If bought at a published rate, you would get double Mariner Points but not with an upsell/upgrade. 

I would add that you will be charged the usual daily pp crew appreciation gratuities applicable to suites.

[TAW1963]

On 3/14/2024 at 8:56 AM, POA1 said:

Did they just credit the $X you pad for CO toward the upgrade cost?  In other words, if the uprade cost $500, you only paid $500-$X?

Just a quick update from my prior posts in the thread.   I was booked in a VB, aft-facing veranda, by first booking in a VH veranda, purchasing Club Orange, and then getting the free upgrade.  For a 7-day, May 19-26, 2024, Alaska cruise on the Westerdam, I had paid $819 pp base fare, plus $175 pp for CO.   Today I received an upsell from HAL to a Neptune Suite, for a cost of $499 pp additional for the base fare.  This brought the total base fare to $1318 pp.  I took the upsell, HAL applied the amount paid for CO price, and then I paid the remaining amount.  I was unable to get one of the corner-aft Neptune Suites, but I did get a nice Neptune Suite located center-aft and starboard.  This will be our first cruise in a suite, and for a price of $1318 pp (+port fees, taxes, etc.), I think it was a pretty good deal.  

Edited April 4 by TAW1963

[FlorenceItaly]

Just now, TAW1963 said:

Just a quick update from my prior posts in the thread.   I was booked in a VB, aft-facing veranda, by first booking in a VH veranda, purchasing Club Orange, and then getting the free upgrade.  For a 7-day, May 19-26, Alaska cruise on the Westerdam, I had paid $819 pp base fare, plus $175 pp for CO.   Today I received an upsell from HAL to a Neptune Suite, for a cost of $499 pp additional for the base fare.  This brought the total base fare to $1318 pp.  I took the upsell, HAL applied the amount paid for CO price, and then I paid the remaining amount.  I was unable to get one of the corner-aft Neptune Suites, but I did get a nice Neptune Suite located center-aft and starboard.  This will be our first cruise in a suite, and for a price of $1318 pp (+port fees, taxes, etc.), I think it was a pretty good deal.  

This is an excellent deal!  Congratulations.  We have sailed in a Neptune Suite once and it was on an Alaska cruise.  It greatly enhanced our cruise!

[TAW1963]

Just now, FlorenceItaly said:

This is an excellent deal!  Congratulations.  We have sailed in a Neptune Suite once and it was on an Alaska cruise.  It greatly enhanced our cruise!

Thanks so much!  We are excited and really looking forward to trying one.  

[YourWorldWithBill]

One of our first HAL cruises was Alaska in a Neptune suite. You will enjoy having a great cabin to relax in for the great views.

[DaveOKC]

4 hours ago, TAW1963 said:

Just a quick update from my prior posts in the thread.   I was booked in a VB, aft-facing veranda, by first booking in a VH veranda, purchasing Club Orange, and then getting the free upgrade.  For a 7-day, May 19-26, 2024, Alaska cruise on the Westerdam, I had paid $819 pp base fare, plus $175 pp for CO.   Today I received an upsell from HAL to a Neptune Suite, for a cost of $499 pp additional for the base fare.  This brought the total base fare to $1318 pp.  I took the upsell, HAL applied the amount paid for CO price, and then I paid the remaining amount.  I was unable to get one of the corner-aft Neptune Suites, but I did get a nice Neptune Suite located center-aft and starboard.  This will be our first cruise in a suite, and for a price of $1318 pp (+port fees, taxes, etc.), I think it was a pretty good deal.  

Anytime you can get a Neptune suite for under $200 per day per person I say you got a good value.  

[TAW1963]

3 hours ago, DaveOKC said:

Anytime you can get a Neptune suite for under $200 per day per person I say you got a good value.  

That’s what I figured too.  

[LAX]

I want to express my gratitude to everyone who introduced me to Club Orange. I admittedly was a bit skeptical because it sounded too good to be true. But, I was indeed able to book a verandah stateroom that I had originally planned on for a bit less while having CO included!

 

I am sure there are still tons to learn about sailing on HAL (this will be our first). Thanks again!

 

LAX