Any one else having trouble logging in to app and website?

[mauimary]

For the past hr we are unable to log on to celebrity app or the website  both my husbands and my phones.  Anyone else experiencing this issue?

[cruisetonowhere10]

1 minute ago, mauimary said:

For the past hr we are unable to log on to celebrity app or the website  both my husbands and my phones.  Anyone else experiencing this issue?

Yes I had to reset my password…claimed the one saved was not correct.

[mauimary]

2 minutes ago, cruisetonowhere10 said:

Yes I had to reset my password…claimed the one saved was not correct.

Ours is acting like it’s not correct either. I was logged in on the app this am which usually stays but this time it did not. 

[leaveitallbehind]

My understanding is the Celebrity website has undergone some significant updates which perhaps are not yet completed which may be resulting in the inability to open the website. Having the same issue with the app.

Edited April 10 by leaveitallbehind

[tscoffey]

If I were trying to debug this issue I would suspect that the password salting value had been changed, which would cause everyone’s password to be unusable.

[acrane]

I was able to get back into the website by changing my password, but the app gives an error "Sorry, we hit a snag" and says to try again later. I've tried deleting and reinstalling, clearing cache, clearing storage, etc. I'll of course wait a while and try it again, but I'm interesting in hearing anyone else's experience.

[Klinkschakel]

I changed my password on the website and after logging in on the app, with my new password, I was able to use the app without a problem.

Edited April 10 by Klinkschakel

[KJ01]

I got this:

- suddenly could not logon to website using my saved password

- went through change password procedure

- could then logon to website

- but can't logon to Android app: get "Sorry, we hit a snag". Have uninstalled, restarted phone, cleared cache, etc.

 

Also get a very quick "Sorry, we hit a snag" if I enter a garbage email address/password - like it's not even tried to logon.

If you try to logon with a mobile number, can't change the country code (drop down does not work).

If you try to create a new account in the app, drop downs don't work, and it says "sorry, we can't verify your email at the moment".

 

So I suspect the app is out of sync with any backend/website changes and we need to wait for an update.

Edited April 10 by KJ01

[KJ01]

iPhone worked OK once I reset (picked a new) password from the app.

Then that new password worked on both website and app.

 

But with Android you get "sorry for the hiccup" if you try to reset the password.

 

[Irish clare]

i am unable to get in either .. on phone or computer .. saying my password is incorrect ... but as its saved i know this is not the case 

[snohorules]

Same issue as everyone else, both last night and this morning. It's saying my password is incorrect which is... incorrect. I use a password manager, it's defintely the password that worked before.

[tscoffey]

Something behind the scenes was either lost, or corrupted. It hit both RC and Celebrity (and likely Silverseas).

 

Go thru the password change process and you will be able to login with the new password.

 

[Arizona Wildcat]

16 hours ago, leaveitallbehind said:

My understanding is the Celebrity website has undergone some significant updates which perhaps are not yet completed which may be resulting in the inability to open the website. Having the same issue with the app.

Think you made a similar post at least yearly for about 25 years.  Lol. 

[leaveitallbehind]

2 minutes ago, Arizona Wildcat said:

Think you made a similar post at least yearly for about 25 years.  Lol. 

LOL...but they are doing a brand refresh, so ...

[KJ01]

Logon from Android app just suddenly started working for me.

No uninstall/reinstall/resets or anything - it just started working

[doghog]

No issues with the app or logging in using my laptop or android phone. 

[acrane]

Working for me on Android now, too. Thanks everyone!

[arealcheapskate]

Same thing happened to us. Had to reset the password to get back in.

[Shellyd22]

I reset my password and then the app worked. I was getting the oops message too. 

[snohorules]

I reset my password on desktop to the same password it used to be and was able to log in fine. Mobile app (Android) still doesn't work though.

[CunucuMom]

The saved password wasn't working on my android phone so I did a reset to an 8-character password and it's working fine now.  An email or pop-up notification from Celebrity would have been helpful. I know, keep on dreaming. 

[awhcruiser]

The app mysteriously worked again this morning.

[JLMcruise]

Locked out of both - the app and the celebrity page. Tells me our password is wrong and the security question says my answer is incorrect. On hold for 10 minutes at this point. going to play solitaire to entertain myself.

 

[catspaw1]

My app & trip planner weren't working either. I reset the PW tonight & it started working.

[mets07]

I never had to reset the password. It just started working again. Both Celebrity and RC apps.