No compassion

[funtimex2]

I have tried to talk myself out of posting this but my emotion will not let me. I was on the Monach sailing April 13. We missed Coco Cay on Tue so we ported in Nassau that night which was good - I thought. My son and I got off and were walking to Senior Frogs and I was robbed under the lights with other people around! I screamed and he dropped my bag. I had a bruised spot on my wrist from the strap when he snatched my camera bag. The locals told me to call the police and make a report which I did. We were escorted back to the ship by the police and they talked with several locals along the way and received more information on the robber. When I boarded the ship I told a security guard and he took down the information and told me he would get back with me - even got my room number. When I say the guard the next day and inquired ~ he acted as if he did not know what I was talking about. Next disappointment ~ at the Crown and Anchor social I told the Cruise Director about it and his only reponse was I am sorry.... well Capt. Karen was on the other side behind me and she did not even acknowledge it! I know she heard me talking because she was just standing there. My reason for letting it be know was so that other passengers could be warned. There were no warnings.

Beware that there is no compassion from the staff. They could have atleast followed up on the police report on my behalf! That would have made me feel better.

This cruise was my son's high school graduation present. Party was spoiled and he was ready to come home.

[Colorado Babe]

I am so sorry to hear about your experience. I would be upset to that no one followed up with you!

[cb at sea]

I'm sorry that happened to you, and on vacation, too.

I'm not really sure what else you may have wanted to have done...crime can (and does) happen everywhere. Did you warn your fellow cruisers at the C&A party about what happened to you?

I'm pretty sure the ship wouldn't want to "scare" the rest of the passengers by putting out non-specific warnings...

[djmutters]

I have tried to talk myself out of posting this but my emotion will not let me. I was on the Monach sailing April 13. We missed Coco Cay on Tue so we ported in Nassau that night which was good - I thought. My son and I got off and were walking to Senior Frogs and I was robbed under the lights with other people around! I screamed and he dropped my bag. I had a bruised spot on my wrist from the strap when he snatched my camera bag. The locals told me to call the police and make a report which I did. We were escorted back to the ship by the police and they talked with several locals along the way and received more information on the robber. When I boarded the ship I told a security guard and he took down the information and told me he would get back with me - even got my room number. When I say the guard the next day and inquired ~ he acted as if he did not know what I was talking about. Next disappointment ~ at the Crown and Anchor social I told the Cruise Director about it and his only reponse was I am sorry.... well Capt. Karen was on the other side behind me and she did not even acknowledge it! I know she heard me talking because she was just standing there. My reason for letting it be know was so that other passengers could be warned. There were no warnings.

Beware that there is no compassion from the staff. They could have atleast followed up on the police report on my behalf! That would have made me feel better.

This cruise was my son's high school graduation present. Party was spoiled and he was ready to come home.

 

Sorry to hear that you was robbed however at least he did drop your bag so at least thats something.

 

However you had left the ship and afraid to say "Your on your own" I don't think the staff are there to babysit any of us.

 

I think by the sounds of it you are still very upset and are letting your emotions take over just a little.

 

I hope they do catch the robber so at least you will have some justice.

[funtimex2]

No, I was not alone and it happened in a lighted area. There were 6 police on the beat from the port area to Senior Frogs! Yes, I did tell other passengers. The thing that upset me most is that it was not followed up on by the staff. I did not expect them to make an "all call warning" however somewhere/somehow passengers should be warned/cautioned.

[sharpasahmarble]

I have tried to talk myself out of posting this but my emotion will not let me. I was on the Monach sailing April 13. We missed Coco Cay on Tue so we ported in Nassau that night which was good - I thought. My son and I got off and were walking to Senior Frogs and I was robbed under the lights with other people around! I screamed and he dropped my bag. I had a bruised spot on my wrist from the strap when he snatched my camera bag. The locals told me to call the police and make a report which I did. We were escorted back to the ship by the police and they talked with several locals along the way and received more information on the robber. When I boarded the ship I told a security guard and he took down the information and told me he would get back with me - even got my room number. When I say the guard the next day and inquired ~ he acted as if he did not know what I was talking about. Next disappointment ~ at the Crown and Anchor social I told the Cruise Director about it and his only reponse was I am sorry.... well Capt. Karen was on the other side behind me and she did not even acknowledge it! I know she heard me talking because she was just standing there. My reason for letting it be know was so that other passengers could be warned. There were no warnings.

Beware that there is no compassion from the staff. They could have atleast followed up on the police report on my behalf! That would have made me feel better.

This cruise was my son's high school graduation present. Party was spoiled and he was ready to come home.

 

Sorry to hear about your experience. This is an example of how imperfect the world is. But unfortunately purse snatching and stuff of that nature is pretty much a common occurrence all over the world. You just have to take measures to make sure you aren't a victim. I don't think the ship's crew needs to make a official announcement because you had you your camera bag snatched. Wherever you travel these days they give you advise on how to secure your belongings and not to become a target.

And really what would be the purpose of following up on the report? Nothing was taken from you since you mentioned the person dropped the camera bag. Since you mentioned you were injured, i'd say it would consitute a minor assault. Were you going to fly back to Nassau at some point in time to pick him out of a line up and maybe go to trial? I highly doubt that the police in Nassau were going to crack the case in the few hours left before the ship sailed away. So probably nobody had any info to give you.

Again, sorry about your experience.

[Sue L]

No, I was not alone and it happened in a lighted area. There were 6 police on the beat from the port area to Senior Frogs! Yes, I did tell other passengers. The thing that upset me most is that it was not followed up on by the staff. I did not expect them to make an "all call warning" however somewhere/somehow passengers should be warned/cautioned.

 

 

I am very sorry this happened to you, but what did you expect the cruise line to do? It is not their jurisiction and they are probably hesitant t get involved in local issues. Crime is random and can happen anywhere and any time. Once they are leaving port what is there to warn other passengers about?

[hmsdos]

That is a terrible experience for you or anyone to go through! However what value would it be to "warn" the passengers on your cruise? You had left that Port. Unfortunately crime happens everywhere. I am very glad to hear how well the authorities handled it where the crime occurred.

[rednancy1]

I am sorry this happened to you. No one wants to become the victim of a crime.

 

However, why would Captain Karen or anyone on the staff do anything? If they made a big deal of it the other passengers would become alarmed. After the Monarch sailed what could they do anyway? :confused:

 

You weren't on the ship when this occurred nor was this under the jurisdiction of the Captain and the crew. I know your feelings are hurt but try to let it go. :)

[rool]

That is a terrible experience for you or anyone to go through! However what value would it be to "warn" the passengers on your cruise? You had left that Port. Unfortunately crime happens everywhere. I am very glad to hear how well the authorities handled it where the crime occurred.

 

I had a failed pickpocket attempt on the metro in Athens two weeks ago. I felt at the time that I should tell the member of staff that did the port talks, not for sympathy or a reaction but, to give future cuisers details of the type of tactics the pickpockets use. Unfortunately he wasn't the least bit interested.

[alexkrn46]

I think a bit of sympathy would go a long way, sorry to hear about your experience.

[Paul_76]

I had a failed pickpocket attempt on the metro in Athens two weeks ago. I felt at the time that I should tell the member of staff that did the port talks, not for sympathy or a reaction but, to give future cuisers details of the type of tactics the pickpockets use. Unfortunately he wasn't the least bit interested.

 

We were stopped by the "police" in Athens a couple of weeks ago too... it was really some con artists flashing a fake badge (a not unknown / uncommon scam). We just walked away without further incident and were fine. My wife was a bit upset at us being targeted; I actually found it--or would have found it--somewhat funny, aside from her trauma.

 

I posted it on my blog to warn future cruisers, as I didn't expect the ship to do anything (indeed, sadly, this sort of thing is par for the course).

 

btw, if you were on Brilliance, I seem to recall the port mention the issue of pickpockets on the metro. So, I'm guessing your situation wasn't news to him.

[madforcruising]

I´m sorry this happened to you, it´s an unfortunate occurance, especially when you are on vacation.

 

I´m not sure what you expected the cruise line to do. This was nothing they had controll over.

 

Stuff like that happens all over the world, even at home. So any warning by the cruise line would have to be a general one for every single port they dock in.

[4ever]

Well, the title of this thread is "No Compassion" so I imagine the OP hoped at least for a little compassion for what she had gone through, maybe to get this off her chest, to let off some steam and maybe to help warn others (us) to be more aware of what could happen so they might use a little extra caution.

These all seem like very reasonable emotions to me, similar to what I expect I might feel. If the staff I discussed the issue with would have shown some caring, compassion towards me, that would have gone a long way with me, I wouldn't expect them to take responsibility for the problem, nor do I think the OP expected that, but they certainly didn't need to blow her off. Why in the world would one human being not have compassion for another who has gone through something trying, I just don't get it. Sorry to hear of your unfortunate incident OP, not a problem I hope to encounter on my upcoming cruise! Hope something great happens to you real soon to cheer you right back up!:)

[Sue L]

Well, the title of this thread is "No Compassion" so I imagine the OP hoped at least for a little compassion for what she had gone through, maybe to get this off her chest, to let off some steam and maybe to help warn others (us) to be more aware of what could happen so they might use a little extra caution.

These all seem like very reasonable emotions to me, similar to what I expect I might feel. If the staff I discussed the issue with would have shown some caring, compassion towards me, that would have gone a long way with me, I wouldn't expect them to take responsibility for the problem, nor do I think the OP expected that, but they certainly didn't need to blow her off. Why in the world would one human being not have compassion for another who has gone through something trying, I just don't get it. Sorry to hear of your unfortunate incident OP, not a problem I hope to encounter on my upcoming cruise! Hope something great happens to you real soon to cheer you right back up!:)

 

 

Unfortunately in today's sue happy society sometimes showing compassion is a sign of accepting blame and they have to watch their backs as no company is going to take on the ills of the world.

[madforcruising]

Well, the title of this thread is "No Compassion" so I imagine the OP hoped at least for a little compassion for what she had gone through, maybe to get this off her chest, to let off some steam and maybe to help warn others (us) to be more aware of what could happen so they might use a little extra caution.

These all seem like very reasonable emotions to me, similar to what I expect I might feel. If the staff I discussed the issue with would have shown some caring, compassion towards me, that would have gone a long way with me, I wouldn't expect them to take responsibility for the problem, nor do I think the OP expected that, but they certainly didn't need to blow her off. Why in the world would one human being not have compassion for another who has gone through something trying, I just don't get it. Sorry to hear of your unfortunate incident OP, not a problem I hope to encounter on my upcoming cruise! Hope something great happens to you real soon to cheer you right back up!:)

 

The security guard has been taking notes and the CD said he was sorry about what happened. I mean what else was expected. This reaction is showing some compassion in my eyes. If the Captain really heard it or not we don´t know.

[sha88]

Well, the title of this thread is "No Compassion" so I imagine the OP hoped at least for a little compassion for what she had gone through, maybe to get this off her chest, to let off some steam and maybe to help warn others (us) to be more aware of what could happen so they might use a little extra caution.

These all seem like very reasonable emotions to me, similar to what I expect I might feel. If the staff I discussed the issue with would have shown some caring, compassion towards me, that would have gone a long way with me, I wouldn't expect them to take responsibility for the problem, nor do I think the OP expected that, but they certainly didn't need to blow her off. Why in the world would one human being not have compassion for another who has gone through something trying, I just don't get it. Sorry to hear of your unfortunate incident OP, not a problem I hope to encounter on my upcoming cruise! Hope something great happens to you real soon to cheer you right back up!:)

 

Thanks for showing the OP some compassion. I am surprised at some of the other responses. For me, this would be a very traumatic experience to happen whether on vacation or not.

 

OP, sorry this happened to you. I realize there is not much RCL could really do, but even something like a personal note or flowers or something would have been nice.

[ikelmay]

It wouldn't have been a huge deal for someone to have checked in with you, but probably the chain of command and whose responsibility (front desk? security? purser?) would muddle things.

 

I also think it highly unlikely anyone from the ship will raise it as a security issue - that isn't how cruise lines operate. Most ports of call carry some risk. Our table mates were robbed on the Barcelona Metro before boarding our ship last year - it happens everywhere.

[ziggypup]

No, I was not alone and it happened in a lighted area. There were 6 police on the beat from the port area to Senior Frogs! Yes, I did tell other passengers. The thing that upset me most is that it was not followed up on by the staff. I did not expect them to make an "all call warning" however somewhere/somehow passengers should be warned/cautioned.

 

I don't know what you mean by follow up? But did you ever contact the police in Nassau at any point in time to see if they had any further information regarding your report?

[firefly333]

Im sorry the trip was spoiled for your son. I agree about compassion being lacking these days. I think its the internet. People are used to hiding who they really are perhaps?

 

thanks for the warning. Yes it could happen to anyone.

[MrsPete]

I'm sorry you were robbed, but I don't see what the ship could reasonably do.

 

1. This happens in all ports, every trip. It's very, very common. Cruise ships travel to third world countries, and some of the people there -- with no chance to get a decent job EVER -- do turn to theft. They know that they're not likely to be caught; even if they are caught, the victims often have to return to the ship rather than stay to make the report, etc. For them, the potential rewards are high and the risks are low.

 

2. If the ship starts cautioning people, it's going to make folks think twice about going ashore -- and that'll hurt the cruise line's business. They simply aren't going to allow their passengers to get the idea that it's dangerous to go ashore.

 

3. Even if they were going to warn people, it would've been pointless. By the time they had the opportunity to do so, the ship would've been leaving Cozumel. What could they do to protect themselves once they were back onboard?

[CruisenLexie]

I've had my home broken into. You don't forget the feeling any time too soon. When someone robs you they take more than your "stuff" and even if they drop your purse they still took something.

 

Sorry about your experience. Everyone is right, it can happen anywhere, but until it happens to you maybe you can afford to have a more "what did you expect" attitude.

 

What could someone on the ship have done? Showed some compassion. Took the time to explain that while they are sorry it is out of there jurisdication. Maybe they should keep track of incidents and demand more security at ports they visit when things happen. Maybe they already do this but explaining it to the OP might have helped give her the feeling that someone gave a rip about her experience. It might have provided some closure for her. It seems obvious to me that she dosen't feel like anyone heard her.

[Jeans*Fanatic]

I am sorry this happened to you! I can't even imagine how I would feel if it had happened to me!

[ByeBye1]

You were one of the lucky ones that got their bag back so why not celebrate instead of letting it ruin your trip.

[Rala]

OP...You said yourself that the Cruise Director said he was sorry and you really don't know for certain that the captain heard what you said especially if she was behind you in a crowded room with lots of conversation going on. She may have been focused on something going on across the room or just lost in her own thoughts.

 

I, too, am very sorry for what you suffered, but I have to agree that it was not something that the cruise line could fix or help with. I think you need to just let it go. It will get easier to do as time passes.