It is not a question of who was responsible. Clearly the stevedores dumped the luggage.
But we are Cunard's valuable clients. Cunard passengers have no legal relationship with the Port. There is no contract to sue upon and suing would have been absurd. The Port, however, has a relationship to Cunard. The fact that Cunard left us to our own devices is abominable.
They should have facilitated our claims being handled by the Port. Cunard did nothing. Zip. I spent hours trying to ascertain what happened to our luggage, finding someone at Cunard to answer questions and finding a person at the Port to help me locate the one piece of luggage that was recovered. All they did was set up a claims email that NEVER RESPONDED.
My expectations have to do with customer service, caring about passengers, and helping valuable clients when something unexpected occurs. Cunard gets an F in my book.