Hello fellow Canadians,
Does transport Canada have a passenger rights law for buses as they do for airlines ? I have looked but can find anything
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I am looking for info before I contact Greyhound.
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Here is my story if you want more info
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Friday May 26th, my party of 6 ( plus another couple)
Had booked the 11:30 pm bus Montreal to Boston
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Greyhound forgot to schedule a driver and officially cancelled the bus at 12:30.
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No effort was made to replace / reschedule that bus
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Officially, we were offered
Vouchers and 15 % off our next trip
The next bus was leaving at 8am and we would have arrived too late
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When we contact Greyhound, we will ask for a full refund ,( and get help from credit card if they push back )
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But was wondering if we are entitled to some other form of compensation.
In the end, we rented a car and drove to Boston.
Made it with 15 min to spare
( Cost for minivan was approx $450 cad . Will be are plan A in the future ).
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The other couple got the last 2 plane tickets at a cost of $600 ea.
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Thanks for any help you can provide