The_Big_M

The only difference seems to be updating for the name change of Sunset to Horizon suites on Silhouette.

Agreed. This versions from Sep 2022 Wayback Machine (archive.org) shows the elite+ premium upgrade discount was 15% then.

Open the sailing you're interested in, go to your "order history" showing under your icon at the top right. Then open the reservation for the excursion. You'll see a Modify and Cancel option then.

I thought we already were divided. Those who are automatic cheerleaders for any change - typically detrimental - and those who call a spade a spade.

Pollies saw they were rewarded for their abundance of caution early on, so continued to stick with that long past it being overdue. We have the honour of being the last in the world to remove the restrictions, even after other very cautious countries.

Uh... they have raised the price. They just want... MOAR!

That's the claim. Yet I've never been on a sailing where they had ice cream for free in the Windjammer. And given the OP hasn't explained which ship, or when, it may alternatively be a new thing introduced for a fee. Which isn't quite the same.

"...But we won't give that better service to the higher suite grades. And if you still want that service then you have to pay to upgrade to a higher suite."

Celebrity have actually confirmed the truth of the account - as you acknowledge - so the fact there is only one photo is irrelevant and a red herring to try to dismiss it. As for the impact, it's up to the customer what they feel about their cruise experience. The fact there's uproar shows that for many it hasn't gone down well, despite what your feelings about it are.

Did you have to pay your mother a gratuity for licking the dough spatula?

... Or they just found there was no revenue benefit from allowing vaping...

For the pilot, it's out of the oven. When it's rolled out everywhere, in a year's time, they'll be pre-made, warmed on demand...

This takes the biscuit!

Alternatively, they found there was no significant revenue benefit from making the change. If there was a revenue benefit, I doubt the negative feedback would have concerned them.

That doesn't mean anyone else should do it, or that it's a mark of a good company (which was the point of the person you replied to).

If you have 2 credit cards, that will be the easiest. No benefit to getting opal cards in that case.

Seems like their $10 burger and hot dogs charge all over again. Will they ever learn?

Not true. I didn't submit a question - but received the same email. i.e. they just sent a mail out to their original distribution list again.

Whatever happened to their "abundance of caution" they use to justify actions such as health measures like requiring the wearing of masks during covid?

...

Shows how they make things up. Given there haven't been any sailings under the new process, nor has it been publicly announced, who could this "feedback" have come from? Management who look forward to the savings?

So... we shouldn't discuss the relevant, specific details here? Or we could only discuss them for, say 5 pages, and then have to say nothing and let the topic die - unless any new information comes out?

RCL itself is a different animal, but the Genie service is generally comparable to butlers on Celebrity. Differences are more due to the different style of RCL ships than service levels themselves.

If you want to go with that analogy, since the Butler service is actually one of Celebrity's 3/4 key selling features of suites, a more accurate analogy was if the custom heated leather seats with a patterned colour and stitching that were sold as a key feature, instead get delivered as base generic leather seats with no logo, stitching or colouring. But hey, they're still leather seats.

But they don't. The next cruise the cabins have different occupants, and the extra load is elsewhere. Over time, that is spread across all the staff, just as in the 'team' concept. It's not as though the 'demanding guests' are only ever taking the same cabins/certain butlers.