D'lynn Posted January 28, 2016 #1 Share Posted January 28, 2016 Please don't flame me. We have taken lots of cruises and we booked the air through RCCL. We were supposed to fly to Sao Paulo from Miami, leaving at 6 pm but the TAM Brazilian Airlines flight didn't take off until almost 5 am the next morning. When we arrived at Sao Paulo with transfers already paid for there was no one there. We survived but I really want people to know the emergency RCCL number that probably saved our lives. 866-562-7625. OK, ask questions if you want but be nice, I'm still traumatized. Link to comment Share on other sites More sharing options...
Clarea Posted January 28, 2016 #2 Share Posted January 28, 2016 Will you be able to catch up with the ship at the next stop? Link to comment Share on other sites More sharing options...
cb at sea Posted January 28, 2016 #3 Share Posted January 28, 2016 Yikes...that sucks big time! Hope you can catch up and vacation like you planned! Link to comment Share on other sites More sharing options...
D'lynn Posted January 28, 2016 Author #4 Share Posted January 28, 2016 Ah, that's nice. Thank you. Yes, RCCL came through with taxis, hotels and flights to the next stop. They don't pay for food though, it's a good thing we got insurance. Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted January 28, 2016 #5 Share Posted January 28, 2016 Sorry for missing the ship. It was not your fault so no valid reason for anyone to flame you! I am glad you will get on at the next stop. I hope the remainder of your cruise is very enjoyable! Link to comment Share on other sites More sharing options...
bespin Posted January 28, 2016 #6 Share Posted January 28, 2016 Something similar happened to us years ago on a Celebrity cruise - our connecting flight from Atlanta to Valparaiso (booked through Celebrity) was overbooked, and approximately 20 passengers missed the flight that would get us to the port on time to board the ship. Celebrity said the airline was responsible. We were put up in a hotel in Atlanta until the next day, when we caught the daily flight to Chile. Then we were put up in a hotel there for two days before flying to the first port. The airline/hotel did provide food vouchers, but that was it's own "funny now, but not at the time" story. Anyway - that's our "missing the boat" experience. I'm a firm believer now in flying in at least a day ahead of time. Link to comment Share on other sites More sharing options...
Brigbound Posted January 28, 2016 #7 Share Posted January 28, 2016 Sorry for the bad luck but glad you'll be back on track soon! Link to comment Share on other sites More sharing options...
Sand$! Posted January 28, 2016 #8 Share Posted January 28, 2016 Please don't flame me. We have taken lots of cruises and we booked the air through RCCL. We were supposed to fly to Sao Paulo from Miami' date=' leaving at 6 pm but the TAM Brazilian Airlines flight didn't take off until almost 5 am the next morning. When we arrived at Sao Paulo with transfers already paid for there was no one there. We survived but I really want people to know the emergency RCCL number that probably saved our lives. 866-562-7625.OK, ask questions if you want but be nice, I'm still traumatized.[/quote'] Thanks so much for the number, sorry to hear of your plight - I am flying into Sao Paulo in April to catch a cruise and I have not been able to arrange travel other than the morning of the cruise!! Luckily I am only flying from Argentina with a few later flights between me and the cruise. I have a couple of questions Where is the next stop on the cruise, still in Brazil? and have RCI said you can easily get on in that port? My next port of call will be Rio on my cruise and have emergency arrangements in place in case of a screw up but RCI will not confirm at this stage we can get on at Rio. I think you are very brave to come on here and tell people your tale and I for one greatly appreciate it - hope the rest of your holiday is a blast - a calmer blast of course Link to comment Share on other sites More sharing options...
heartscontent Posted January 28, 2016 #9 Share Posted January 28, 2016 Thanks for posting that emergency telephone number. We are flying out Sunday morning so I have made note of it. I have two emergency numbers that were provided by Air2Sea and that one was not one of them! Three years ago we intended to fly out a day ahead and instead cancelled flights had us running into the port terminal with 15 minutes to spare. No judgement here, just a high level of compassion! Link to comment Share on other sites More sharing options...
cincicruisers Posted January 28, 2016 #10 Share Posted January 28, 2016 Wow so sorry that this situation came up. I can't imagine how you handled missing ship. Hope you catch up and have a good cruise. Link to comment Share on other sites More sharing options...
MaiseyM Posted January 28, 2016 #11 Share Posted January 28, 2016 Oh no! I hope you could enjoy the rest of the vacation. Link to comment Share on other sites More sharing options...
SharkCruiser24 Posted January 28, 2016 #12 Share Posted January 28, 2016 I'm sorry, thats a stressful way to start your vacation. I'm happy Royal was able to help you out with accommodations, taxis and a flight. I had a night mare about this a week ago and that was traumatic. I would have no clue how to deal with what you went through. Enjoy your cruise and Sao Paulo tonight! Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted January 28, 2016 #13 Share Posted January 28, 2016 So sorry to hear this. Keith Link to comment Share on other sites More sharing options...
sky0000547 Posted January 28, 2016 #14 Share Posted January 28, 2016 Good job the flight was booked through air2sea. Link to comment Share on other sites More sharing options...
Cruisingthesuitelife Posted January 28, 2016 #15 Share Posted January 28, 2016 I'm sorry this happened, what a nightmare for you. I'm happy though that you are all sorted through RCI and can catch up with your cruise. It's so lovely that you came on here and gave the number as I am sure this happens far more than is posted about and knowing that number could help someone here in future. It's sad that you had to worry about being flamed though, says a lot about these boards at times. You did nothing wrong and on top of everything else shouldn't have been worried about that. Link to comment Share on other sites More sharing options...
Philly Steve Posted January 28, 2016 #16 Share Posted January 28, 2016 Happy to hear things worked out. We actually missed an embarkation date too, some time ago. RCI saved our vacation by putting us on a different ship. Loyal to Royal! :) Link to comment Share on other sites More sharing options...
lady_cruiser Posted January 28, 2016 #17 Share Posted January 28, 2016 Sorry to hear you missed it but I am glad that RCL and your insurance came through for you. At least you didn't miss the ship because you stayed too long at Carlos N' Charlie's or Senor Frog. Enjoy the rest of your cruise and think of us poor fools back home. Link to comment Share on other sites More sharing options...
Arzeena Posted January 28, 2016 #18 Share Posted January 28, 2016 Please don't flame me. We have taken lots of cruises and we booked the air through RCCL. We were supposed to fly to Sao Paulo from Miami' date=' leaving at 6 pm but the TAM Brazilian Airlines flight didn't take off until almost 5 am the next morning. When we arrived at Sao Paulo with transfers already paid for there was no one there. We survived but I really want people to know the emergency RCCL number that probably saved our lives. 866-562-7625.OK, ask questions if you want but be nice, I'm still traumatized.[/quote'] So sorry this happened. Are you still going to meet the ship at another port? When you have a chance do post. Good Luck. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted January 28, 2016 #19 Share Posted January 28, 2016 You are a steely eyed cruise maven! Just put that number in my book, thanks so much. Never know when I might need it. Bon Voyage! Link to comment Share on other sites More sharing options...
waterbugohio Posted January 28, 2016 #20 Share Posted January 28, 2016 Number just got added to my phone. Thanks. And please come back and tell us you were able to join the cruise Link to comment Share on other sites More sharing options...
BettyPC Posted January 28, 2016 #21 Share Posted January 28, 2016 Insurance is good thing!! Glad things are headed in the right direction for you. Link to comment Share on other sites More sharing options...
Rare xpcdoojk Posted January 28, 2016 #22 Share Posted January 28, 2016 Glad it worked out. This is why I almost always fly at least a day usually more before a cruise. You can never guarantee no problems. These days it seems like lots of things happen. JC Link to comment Share on other sites More sharing options...
emeraldcity Posted January 28, 2016 #23 Share Posted January 28, 2016 I was going to add the number to my phone, but it's already there ... that's the number I call to make possible changes to my bookings. Link to comment Share on other sites More sharing options...
Biker19 Posted January 29, 2016 #24 Share Posted January 29, 2016 Please don't flame me. We survived but I really want people to know the emergency RCCL number that probably saved our lives. 866-562-7625.OK' date=' ask questions if you want but be nice, I'm still traumatized.[/quote'] If you don't want to get flamed you might want to turn down the drama just a tad. Did that number save you from some murderer? How did it save you life? I assume what you meant is that they provided information and comfort in a stressful situation - saving your life, not so much.:cool: Link to comment Share on other sites More sharing options...
windsor26 Posted January 29, 2016 #25 Share Posted January 29, 2016 (edited) If you don't want to get flamed you might want to turn down the drama just a tad. Did that number save you from some murderer? How did it save you life? I assume what you meant is that they provided information and comfort in a stressful situation - saving your life, not so much.:cool: Did your mother not advise you If you cannot say something nice SHUT UP You were asked NOT to flame and that comment was unnecessary Edited January 29, 2016 by windsor26 Link to comment Share on other sites More sharing options...
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