Such a let down

[theduffys]

Got an email today telling me that we were elegible for a preferred upgrade to an SS or SA suite on our TA cruise in Nov. this is on the Prinsendam and would have cost $599/per to go from a GTY AA to the suite. I have never before taken an upgrade but, since this is an anniversary trip I decided to go for it. How sad that when I called the young man apologized but said the email had been sent in error. :loudcry:

[canadianbear]

Oh my, that is a disappointment especially since you wanted to take it for a special occasion. I wonder how many they sent that to in error.

 

 

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[Krazy Kruizers]

That is very disappointing news.

How can HAL make such a bad mistake!!

[sail7seas]

Got an email today telling me that we were elegible for a preferred upgrade to an SS or SA suite on our TA cruise in Nov. this is on the Prinsendam and would have cost $599/per to go from a GTY AA to the suite. I have never before taken an upgrade but, since this is an anniversary trip I decided to go for it. How sad that when I called the young man apologized but said the email had been sent in error. :loudcry:

Very sorry for your disappointment, That would have been a nice upsell.

 

hope your cruise is wonderful anyway.

[dpump]

Man, that sucks. Sorry.

[Florida_gal_50]

Sorry to hear that. That would have been the earliest upsell I've ever heard of. It would have been nice if they would have given ( for payment) it to you.

[I am Lulu]

Sorry for you're disappointment, but maybe it was a "Bad Suite"! You'll have a great time regardless!

[kazu]

That is a shame...I feel for you.

 

But if they sent the email aren't they beholden to honour the offer?

 

IMO, they should but I'm not a lawyer.

[easyboy]

Would have felt the same. Maybe next time!

 

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[wesport]

Seems very early for upsells. Got my upsell on the Prinsendam only a couple weeks before the cruise.

[DeeniEncinitas]

That is a shame...I feel for you.

 

But if they sent the email aren't they beholden to honour the offer?

 

IMO, they should but I'm not a lawyer.

 

Jacqui I was thinking the same thing!!!!

It was their error!! Would be nice to honor it or do something nice to apologize!

Fingers crossed 🤞!!

So enjoy your wonderful cruise!

HAPPY ANNIVERSARY TOO.

Denise 🤗

[Hlitner]

Keep the faith. Perhaps the Upsell fairy will still strike. But it would likely happen within 2-4 weeks of your cruise.

 

Hank

[sail7seas]

Maybe call again and ask to speak with inventory control. From what department did the e-mail you got come? Did you use a TA or PCC or did you book yourself on line?

[RJ2002]

Very disappointing... I know it sure would disappoint me. Hopefully another offer will come along.

[lazey1]

That is a shame...I feel for you.

 

But if they sent the email aren't they beholden to honour the offer?

 

IMO, they should but I'm not a lawyer.

 

I certainly feel that way and I would be very assertive about it.

 

Now to the origional poster: Get hold of a department manager if you have to. Tell him the offer was made and you accept, now honor your new contract. (I hope you printed the E-mail offer, proof is always helpful)