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No more Cruise Logs

JennysUncle

By JennysUncle,
in Holland America Line

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nzrainbow

nzrainbow

Posted
Posted

This is the reply to the email I sent requesting the information usually contained in the Cruise Log...... Complete and utter rubbish..... they didn't even bother to check their facts!

The ship did NOT visit Dutch Harbour on Oct 4th..... in fact it didn't visit there at all on this cruise.

The ship did NOT visit Ishigaki Island on the 3rd Nov..... it didn't visit there at all on this cruise.

We did NOT depart Shanghai on 28th Oct.

We did NOT visit Fukuoka on the 3rd Oct.

We did NOT visit Nagasaki on the 31st oct.

We did NOT visit NaHa on 2nd Nov.

I would really rather they reinstated the proper Cruise Log and saved themselves (and me) a lot of trouble. Seems like the weather may just have been too difficult too!

Why bother even sending this.......

Thank you for your patience while we checked with the staff on board the ms Volendamfor the information you requested. The information we were provided is listed below.

Cruise Title:

North Pacific Crossing; Japan, South Korea & China; Taiwan & Japan; Hong Kong to Singapore

Ship Name:

ms Volendam

Sailing Dates:

September 27, 2017-November 24, 2017

Technical Specs:

Gross Tonnage: 61,214 Tons

Length: 777.56 ft

Width: 111.55 ft

Power Systems:

5 V-12 Diesel/Elec. Engines 5 x 11,582 HP (8,640 KW)

Total Power 57,909 HP (42.2 MW)

Propulsion:

2 x 4-Bladed, 16.5 ft Propellers

2 x ABB Electric Motors 2 x 17,430 HP (13 MW)

2 x Bow/Stern Thrusters 2,547 HP (1,900 KW) Each

Max Speed 23.5 Knots

Fuel Consumption:

Capacity 860,000 Gallons

Consumption 85 Gallons/Mile

Water Production:

Potable Water Production 370,000 Gallons Per Day

Potable Water Consumption 174,000 Gallons Per Day

 

Guest and Crew counts:

Guests: between 1350 and 1400, depending on the cruise

Crew: 600

Captain:

Frank Robert Van Der Hoeven, Vancouver-Shanghai

Christopher Michael Turner, Shanghai-Singapore

Captain’s Bio: None available. Not usually printed in the ms Volendam Cruise Log.

 

Hotel Director:

Mustafa Gulbahar, Vancouver-Yokohama

Craig T. Oakes, Yokohama-Singapore

 

Itinerary:

Wednesday, September 27, 2017 Vancouver, B.C, Canada

Departure: 4:00 pm

Friday, September 29, 2017 Ketchikan, Alaska, USA

Arrival: 8:00 am Departure: 3:00 pm

Saturday, September 30, 2017 Juneau, Alaska, USA

Arrival: 10:00 am Departure: 10:30 pm

Sunday, October 1, 2017 Margerie Glacier (At Sea)

Arrival: 11:30 am Departure: 12:45 pm

Wednesday, October 4, 2017 Dutch Harbour, Alaska, USA

Arrival: 8:00 am Departure: 3:00 pm

Tuesday, October 10, 2017 Kushiro, Japan

Arrival: 8:00 am Departure: 5:00 pm

Wednesday, October 11, 2017 Hakodate, Japan

Arrival: 8:00 am Departure: 5:00 pm

Friday, October 13, 2017 Yokohama, Japan

Arrival: 6:30 am Departure: 8:00 pm

Saturday, October 14, 2017 Shimizu, Japan

Arrival: 8:00 am Departure: 2:00 pm

Sunday, October 15, 2017 Osaka, Japan

Arrival: 8:00 am Departure: 11:00 pm

Tuesday, October 17, 2017 Hososhima (Miyazaki), Japan

Arrival: 8:00 am Departure: 5:00 pm

Wednesday, October 18, 2017 Nagasaki, Japan

Arrival: 8:00 am Departure: 6:00 pm

Saturday, October 21, 2017 Tianjin (Beijing), China

Arrival: 8:00 am Departure: 6:00 pm, October 22

Tuesday, October 24, 2017 Qingdao, China

Arrival: 8:00 am Departure: 5:00 pm

Thursday, October 26, 2017 Shanghai, China

Arrival: 8:00 am Departure: 6:00 pm, October 28

Monday, October 30, 2017 Fukuoka (Hakata), Japan

Arrival: 8:00 am Departure: 6:00 pm

Tuesday, October 31, 2017 Nagasaki, Japan

Arrival: 8:00 am Departure: 6:00 pm

Thursday, November 2, 2017 Naha, Japan

Arrival: 7:00 am Departure: 5:00 pm

Friday, November 3, 2017 Ishigaki, Japan

Arrival: 8:00 am Departure: 5:00 pm

Saturday, November 4, 2017 Keelung (Taipei), Taiwan

Arrival: 8:00 am Departure: 5:00 pm

Sunday, November 5, 2017 Kaohsiung, Taiwan

Arrival: 8:00 am Departure: 5:00 pm

Tuesday, November 7, 2017 Manila, Philippines

Arrival: 8:00 am Departure: 6:00 pm

Thursday, November 9, 2017 Hong Kong

Arrival: 8:00 am Departure: 11:00 pm, November 10

Sunday, November 12, 2017 Halong Bay, Vietnam

Arrival: 6:30 am Departure: 10:00 pm

Tuesday, November 14, 2017 Da Nang (Hue), Vietnam

Arrival: 7:00 am Departure: 11:00 pm

Thursday, November 16, 2017 Nha Trang, Vietnam

Arrival: 8:00 am Departure: 4:00 pm

Friday, November 17, 2017 Phu My, Vietnam

Arrival: 8:00 am Departure: 10:00 pm

Sunday, November 19, 2017 Sihanoukville, Cambodia

Arrival: 6:00 am Departure: 3:00 pm

Monday, November 20, 2017 Laem Chabang (Bangkok), Thailand

Arrival: 8:00 am Departure: 4:00 pm, November 21

Wednesday, November 22, 2017 Nathon (Koh Samui), Thailand

Arrival: 7:00 am Departure: 3:00 pm

Friday, November 24, 2017 Singapore

Arrival: 7:00 am

No weather information was provided by the shipboard staff.

Total Mileage This Voyage

 

Port Mileage Avg. Speed

Vancouver-Yokohama 4494 15.9

Yokohama-Shanghai 2395 13.9

Shanghai-Hong Kong 2755 14.5

Hong Kong-Singapore 2781 14.5

Total Nautical Miles 12425

1 nautical mile = 1.15 statute miles = 1.85 kilometers

 

We regret that we were not able to provide you with all the information you had requested, but hope the above information is helpful.

 

If we can be of further assistance, please let us know. We look forward to welcoming you back on board in 2018. In the meantime, we wish you a very happy holiday season.

 

Kind regards,

 

Jennifer Lake

Special Advisor

Office of the President

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Alphen "Live from...." Rare

Alphen

Posted
Posted
We were on Collector cruise Nov 29-Dec 20 on the Koningsdam. We received this on the last night for only the last leg of our cruise:

 

 

 

 

815b01cece23d9e32c9b294838e28fa8.jpg

 

 

Sent from my iPhone using Forums

 

They are obviously working on it, since Koningsdam did not have cruiselogs until now!

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knittinggirl

knittinggirl

Posted
Posted

We were on a 38-day Collector's cruise San Francisco to Auckland, and sadly, no cruise log.

 

They also didn't prepare any maps for Milford, Dusty and Doubtful sounds. We got one in 2016 on Voyage of the Vikings. I think the narrator on scenic cruising day had them prepared.

 

 

Anybody know who's job on the ship was to prepare the cruise logs?

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Nanner

Nanner

Posted
Posted

As another noted, we did not receive a cruise log (first time ever) on the Koningsdam in March, 2017. We were told it was the new policy. I am glad to hear some of the other ships didn't follow suite immediately. I think it's shameful that they weren't even offered for a cruise as special as VotV.

 

We are going on a string of 3 cruises this coming year, and it will get very hard to recall where we were and when without the logs to assist. We always enjoy and keep them, the only real "souvenir" from the ship after some photos from the first few voyages. They took up very little luggage space and we also loved the statistics included.

 

Bad move, and while we noted it on our surveys in March, we will add to the email chorus!

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Storylady

Storylady

Posted
Posted
This is the reply to the email I sent requesting the information usually contained in the Cruise Log...... Complete and utter rubbish..... they didn't even bother to check their facts!

The ship did NOT visit Dutch Harbour on Oct 4th..... in fact it didn't visit there at all on this cruise.

The ship did NOT visit Ishigaki Island on the 3rd Nov..... it didn't visit there at all on this cruise.

We did NOT depart Shanghai on 28th Oct.

We did NOT visit Fukuoka on the 3rd Oct.

We did NOT visit Nagasaki on the 31st oct.

We did NOT visit NaHa on 2nd Nov.

I would really rather they reinstated the proper Cruise Log and saved themselves (and me) a lot of trouble. Seems like the weather may just have been too difficult too!

Why bother even sending this.......

Thank you for your patience while we checked with the staff on board the ms Volendamfor the information you requested. The information we were provided is listed below.

 

Cruise Title:

North Pacific Crossing; Japan, South Korea & China; Taiwan & Japan; Hong Kong to Singapore

Ship Name:

ms Volendam

Sailing Dates:

September 27, 2017-November 24, 2017

Technical Specs:

Gross Tonnage: 61,214 Tons

Length: 777.56 ft

Width: 111.55 ft

Power Systems:

5 V-12 Diesel/Elec. Engines 5 x 11,582 HP (8,640 KW)

Total Power 57,909 HP (42.2 MW)

Propulsion:

2 x 4-Bladed, 16.5 ft Propellers

2 x ABB Electric Motors 2 x 17,430 HP (13 MW)

2 x Bow/Stern Thrusters 2,547 HP (1,900 KW) Each

Max Speed 23.5 Knots

Fuel Consumption:

Capacity 860,000 Gallons

Consumption 85 Gallons/Mile

Water Production:

Potable Water Production 370,000 Gallons Per Day

Potable Water Consumption 174,000 Gallons Per Day

 

Guest and Crew counts:

Guests: between 1350 and 1400, depending on the cruise

Crew: 600

Captain:

Frank Robert Van Der Hoeven, Vancouver-Shanghai

Christopher Michael Turner, Shanghai-Singapore

Captain’s Bio: None available. Not usually printed in the ms Volendam Cruise Log.

 

Hotel Director:

Mustafa Gulbahar, Vancouver-Yokohama

Craig T. Oakes, Yokohama-Singapore

 

Itinerary:

Wednesday, September 27, 2017 Vancouver, B.C, Canada

Departure: 4:00 pm

Friday, September 29, 2017 Ketchikan, Alaska, USA

Arrival: 8:00 am Departure: 3:00 pm

Saturday, September 30, 2017 Juneau, Alaska, USA

Arrival: 10:00 am Departure: 10:30 pm

Sunday, October 1, 2017 Margerie Glacier (At Sea)

Arrival: 11:30 am Departure: 12:45 pm

Wednesday, October 4, 2017 Dutch Harbour, Alaska, USA

Arrival: 8:00 am Departure: 3:00 pm

Tuesday, October 10, 2017 Kushiro, Japan

Arrival: 8:00 am Departure: 5:00 pm

Wednesday, October 11, 2017 Hakodate, Japan

Arrival: 8:00 am Departure: 5:00 pm

Friday, October 13, 2017 Yokohama, Japan

Arrival: 6:30 am Departure: 8:00 pm

Saturday, October 14, 2017 Shimizu, Japan

Arrival: 8:00 am Departure: 2:00 pm

Sunday, October 15, 2017 Osaka, Japan

Arrival: 8:00 am Departure: 11:00 pm

Tuesday, October 17, 2017 Hososhima (Miyazaki), Japan

Arrival: 8:00 am Departure: 5:00 pm

Wednesday, October 18, 2017 Nagasaki, Japan

Arrival: 8:00 am Departure: 6:00 pm

Saturday, October 21, 2017 Tianjin (Beijing), China

Arrival: 8:00 am Departure: 6:00 pm, October 22

Tuesday, October 24, 2017 Qingdao, China

Arrival: 8:00 am Departure: 5:00 pm

Thursday, October 26, 2017 Shanghai, China

Arrival: 8:00 am Departure: 6:00 pm, October 28

Monday, October 30, 2017 Fukuoka (Hakata), Japan

Arrival: 8:00 am Departure: 6:00 pm

Tuesday, October 31, 2017 Nagasaki, Japan

Arrival: 8:00 am Departure: 6:00 pm

Thursday, November 2, 2017 Naha, Japan

Arrival: 7:00 am Departure: 5:00 pm

Friday, November 3, 2017 Ishigaki, Japan

Arrival: 8:00 am Departure: 5:00 pm

Saturday, November 4, 2017 Keelung (Taipei), Taiwan

Arrival: 8:00 am Departure: 5:00 pm

Sunday, November 5, 2017 Kaohsiung, Taiwan

Arrival: 8:00 am Departure: 5:00 pm

Tuesday, November 7, 2017 Manila, Philippines

Arrival: 8:00 am Departure: 6:00 pm

Thursday, November 9, 2017 Hong Kong

Arrival: 8:00 am Departure: 11:00 pm, November 10

Sunday, November 12, 2017 Halong Bay, Vietnam

Arrival: 6:30 am Departure: 10:00 pm

Tuesday, November 14, 2017 Da Nang (Hue), Vietnam

Arrival: 7:00 am Departure: 11:00 pm

Thursday, November 16, 2017 Nha Trang, Vietnam

Arrival: 8:00 am Departure: 4:00 pm

Friday, November 17, 2017 Phu My, Vietnam

Arrival: 8:00 am Departure: 10:00 pm

Sunday, November 19, 2017 Sihanoukville, Cambodia

Arrival: 6:00 am Departure: 3:00 pm

Monday, November 20, 2017 Laem Chabang (Bangkok), Thailand

Arrival: 8:00 am Departure: 4:00 pm, November 21

Wednesday, November 22, 2017 Nathon (Koh Samui), Thailand

Arrival: 7:00 am Departure: 3:00 pm

Friday, November 24, 2017 Singapore

Arrival: 7:00 am

No weather information was provided by the shipboard staff.

 

Total Mileage This Voyage

 

Port Mileage Avg. Speed

Vancouver-Yokohama 4494 15.9

Yokohama-Shanghai 2395 13.9

Shanghai-Hong Kong 2755 14.5

Hong Kong-Singapore 2781 14.5

Total Nautical Miles 12425

1 nautical mile = 1.15 statute miles = 1.85 kilometers

 

We regret that we were not able to provide you with all the information you had requested, but hope the above information is helpful.

 

If we can be of further assistance, please let us know. We look forward to welcoming you back on board in 2018. In the meantime, we wish you a very happy holiday season.

 

Kind regards,

 

 

 

Jennifer Lake

Special Advisor

Office of the President

NZRainbow, if you are willing to post your e-mail address, I can send you the info from Vancouver to HK. We weren't on the HK to Singapore portion of the cruise so I don't have that info. Don't write out your address the normal way put spaces between each section and use at for the @ symbol and dot for the period.

 

I had already registered a complaint to Orlando's office before the cruise. And arrangements were made for me to receive the info which we did at the end of our cruise in HK.

 

I wasn't concerned about the arrival and departure times as my DH had already recorded that info. What I wanted was the nautical miles traveled each day and the speed. And the total distance traveled. My husband used that info for our cruise diary which I posted with our photos on Facebook as I don't do a blog.

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Avery's Gram

Avery's Gram

Posted
Posted
They are obviously working on it, since Koningsdam did not have cruiselogs until now!

Just off the Zuiderdam yesterday, and that is the sort of cruise log we received. Dining room information regarding breakfast opening time was included in the disembarkation letter.

 

Barbara M. In NH

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Wehwalt

Wehwalt

Posted
Posted

I'm on the Amsterdam, having joined the Grand Asia in Sydney. In my mailbox was the "cruise log" for the previous segment (from Hong Kong), with distances sailed between ports and the names of the officers. On one side of paper.

 

When I got off last Wednesday, I received a similar one for the Sydney-San Diego segment.

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  • 3 weeks later...
JennysUncle

JennysUncle

Posted
  • Author
Posted

Near the bottom of the "Current Captains" thread, Copper10-8 reports that "they are working on a different version of the cruise log". People have been sporadically reporting different variations being given out; maybe these are trials. Sounds like something 'new and improved' may roll out eventually.

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sail7seas

sail7seas

Posted
Posted
That is excellent news, since we're sailing Eurodam next year!

 

 

 

Next Year. ::D By then, who knows? Anything and everything can change ten times over by then. Consistency does not seem to be a priority on HAL these days.

 

 

Yes,I saw yo u made that post in 2017 :)

 

 

But the point is the same.

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KroozNut

KroozNut

Posted
Posted
Next Year. ::D By then, who knows? Anything and everything can change ten times over by then. Consistency does not seem to be a priority on HAL these days.

 

 

Yes,I saw yo u made that post in 2017 :)

 

 

But the point is the same.

 

Yes, which is now this year! ;):)

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KroozNut

KroozNut

Posted
Posted

This is HAL's response to my email about cruise logs received this morning..

 

"We apologize for the inconvenience of no longer offering the cruise log. We have noted your feedback and appreciate it. Unfortunately, the cruise logs will no longer be offered."

 

Of course they didn't bother to answer another part of my question about WHY they are no longer offering them.:(

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drowelf

drowelf

Posted
Posted
This is HAL's response to my email about cruise logs received this morning..

 

"We apologize for the inconvenience of no longer offering the cruise log. We have noted your feedback and appreciate it. Unfortunately, the cruise logs will no longer be offered."

 

Of course they didn't bother to answer another part of my question about WHY they are no longer offering them.:(

 

Sometimes you need to be persistent and keep asking the questions they don't answer. I've done this with success with Airline Customer Service. You thank them for the response you received and then add that they did not answer the following part of the email and could they please address that concern.

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KroozNut

KroozNut

Posted
Posted
Sometimes you need to be persistent and keep asking the questions they don't answer. I've done this with success with Airline Customer Service. You thank them for the response you received and then add that they did not answer the following part of the email and could they please address that concern.

Yes, I plan to do that.

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