travelgoddess1 Posted March 8, 2018 #101 Share Posted March 8, 2018 I am too scared to go to RCI's website after reading this thread. I'm going to wait until someone reports some degree of normalcy has returned. I have 14 future cruises, 2 next month, and more past cruises than I can count, and I'm not about to re-enter all of that information. Good luck to us all. :eek::eek::eek: Link to comment Share on other sites More sharing options...
The Grumpus Posted March 8, 2018 #102 Share Posted March 8, 2018 Try this link to get to the old page https://secure.royalcaribbean.com/mycruises/processLogin.do That works. Thank you!(y) Link to comment Share on other sites More sharing options...
coaster Posted March 8, 2018 #103 Share Posted March 8, 2018 Had to create a new login account two different times. I am going to stay off the site. Think I am making worse with possibly creating duplicate accounts. Link to comment Share on other sites More sharing options...
ustasmom Posted March 8, 2018 #104 Share Posted March 8, 2018 I am too scared to go to RCI's website after reading this thread. I'm going to wait until someone reports some degree of normalcy has returned. I have 14 future cruises, 2 next month, and more past cruises than I can count, and I'm not about to re-enter all of that information. Good luck to us all. :eek::eek::eek: I just went in 4 times to set up accounts. As soon as I put in the C&A number it would say pending. But then within a minute, everything popped up correctly. Link to comment Share on other sites More sharing options...
voyager70 Posted March 8, 2018 #105 Share Posted March 8, 2018 I can't get into my account either. Just got off the phone with C&A department. Told me to wait a few hours and try again. Brilliant :rolleyes: Link to comment Share on other sites More sharing options...
saroede97 Posted March 8, 2018 #106 Share Posted March 8, 2018 Try this link to get to the old page https://secure.royalcaribbean.com/mycruises/processLogin.do Thanks! Link to comment Share on other sites More sharing options...
Ourusualbeach Posted March 8, 2018 #107 Share Posted March 8, 2018 I can't get into my account either. Just got off the phone with C&A department. Told me to wait a few hours and try again. Brilliant :rolleyes: Thanks for posting. I had been on hold for 10 minutes...I just hung up. Link to comment Share on other sites More sharing options...
jbatinker Posted March 8, 2018 #108 Share Posted March 8, 2018 Has anyone else been to the new RCCL website? It is awful. Only one of my upcoming cruises is showing up despite multiple times trying to add it via the reservation number. Was on the phone with RCCL for OVER AN HOUR AND A HALF with no resolution. Where are my shore excursions I have booked? Why do I now have to look up everything by reservation number where as last time at least after I entered it once it was there. Really - - - -:mad::mad: Link to comment Share on other sites More sharing options...
racerxspeedy Posted March 8, 2018 #109 Share Posted March 8, 2018 Agreed - continued frustration Link to comment Share on other sites More sharing options...
StrikeEagle Posted March 8, 2018 #110 Share Posted March 8, 2018 (edited) Today I log into Royal Caribbean web site and it ask me to validate my account and going through a new setup including input my Crown Anchor ID. Then their new web site came up. Browsing it through it for a while and I do not like it at all. It is missing alot of functionalities which I can do with the old web site. Now I no longer can view my payment history, can not book activities, dinning etc... online. Can not view the detail about my booking. . No Cruise Planner. Can not link other booking. Missing Preferences Request such as bed configurations etc...... Basically you can not do much within your account, you can not even see your balance and deposit. Or if the guest in your cabin has their C&A ids assign to it. What does everyone think about their new My Account web site ? Edited March 8, 2018 by StrikeEagle Link to comment Share on other sites More sharing options...
RCThanksgiving2018 Posted March 8, 2018 #111 Share Posted March 8, 2018 I am also terribly confused. My cruise is listed but I can’t find a way to make reservations or see my existing reservations. Am I missing something? Link to comment Share on other sites More sharing options...
sellwingri Posted March 8, 2018 #112 Share Posted March 8, 2018 Finally got through to Casino Royale after waiting 1 hr 10 min and she said she hadn’t heard about problems. Yeah, right. I can get in on the old site posted here without a problem. Link to comment Share on other sites More sharing options...
coaster Posted March 8, 2018 #113 Share Posted March 8, 2018 I just went in 4 times to set up accounts. As soon as I put in the C&A number it would say pending. But then within a minute, everything popped up correctly. Ok.... I got the same pending message. I was able to get back in and now my account is associated with the C&A #. Still trying to get to the cruise planner........ Link to comment Share on other sites More sharing options...
racerxspeedy Posted March 8, 2018 #114 Share Posted March 8, 2018 I would be really upset if needed my documents today. You can’t get to any of the reservation pages. Another ridiculous software launch by RC. Not the kind of WOW I wanted today. Link to comment Share on other sites More sharing options...
Funbobby68 Posted March 8, 2018 #115 Share Posted March 8, 2018 Can’t log in any longer ..... no surprises here Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
TheGinBoy Posted March 8, 2018 #116 Share Posted March 8, 2018 The UK site is still the same - well the reservations section anyway. https://secure.royalcaribbean.co.uk/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
hurls88 Posted March 8, 2018 #117 Share Posted March 8, 2018 Today I log into Royal Caribbean web site and it ask me to validate my account and going through a new setup including input my Crown Anchor ID. Then their new web site came up. Browsing it through it for a while and I do not like it at all. It is missing alot of functionalities which I can do with the old web site. Now I no longer can view my payment history, can not book activities, dinning etc... online. Can not view the detail about my booking. . No Cruise Planner. Can not link other booking. Missing Preferences Request such as bed configurations etc...... Basically you can not do much within your account, you can not even see your balance and deposit. Or if the guest in your cabin has their C&A ids assign to it. What does everyone think about their new My Account web site ? Yeah I'm not a fan as well. Was a pain to get to my cruise planner Link to comment Share on other sites More sharing options...
ticketsunlimited Posted March 8, 2018 #118 Share Posted March 8, 2018 How can you make something so bad so much worse. CLUSTER @!%$ Link to comment Share on other sites More sharing options...
TheGinBoy Posted March 8, 2018 #119 Share Posted March 8, 2018 So far the 'My Cruises' section on the UK website (https://secure.royalcaribbean.co.uk/mycruises/processLogin.do) is still working the same. Link to comment Share on other sites More sharing options...
BellsRUs Posted March 8, 2018 #120 Share Posted March 8, 2018 I can’t even log in. I get this message: We're unable to complete your request, so please try again later. Link to comment Share on other sites More sharing options...
NotTheBatesMotel Posted March 8, 2018 #121 Share Posted March 8, 2018 I feel so bad for the call center reps today. Link to comment Share on other sites More sharing options...
ticketsunlimited Posted March 8, 2018 #122 Share Posted March 8, 2018 You would think they would have learned that you don't rollout this turd if it don't work. Don't they have any employees on the website team that tried to sign up for health care a few years back. Link to comment Share on other sites More sharing options...
actuarian Posted March 8, 2018 #123 Share Posted March 8, 2018 Anyone else unable to log into their account? The new blue log-in screen appears, but not able to sign in. I have the same problem. As a few other people have reported, the C&A line just says to wait until tomorrow and try again. However, I do not believe that it will work tomorrow either. I think that the issue is that my login name is not an email address. Therefore, I tried to create a new login name but it simply said that my email address was already in use. I think this new web site was put on line before it was debugged; typical for RCCL technology.:mad::mad::mad: Link to comment Share on other sites More sharing options...
dacsmom Posted March 8, 2018 #124 Share Posted March 8, 2018 RCI says it should be fully loaded on Monday. A lot of people are having problems. Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
Funbobby68 Posted March 8, 2018 #125 Share Posted March 8, 2018 No getting error email and password invalid Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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