chamima Posted April 17, 2018 #1 Share Posted April 17, 2018 Does anyone know of any VERY recent changes to Princess's cancellation policy on cruises? Link to comment Share on other sites More sharing options...
JF - retired RRT Posted April 17, 2018 #2 Share Posted April 17, 2018 Does anyone know of any VERY recent changes to Princess's cancellation policy on cruises? Check out this thread: https://boards.cruisecritic.com/showthread.php?t=2623601 It's pushed back onto page 3 (if the link doesn't work). Link to comment Share on other sites More sharing options...
Thrak Posted April 17, 2018 #3 Share Posted April 17, 2018 No idea. I can tell you their 24 hour hold hasn't been functioning properly. I put a hold on an Alaskan Connoisseur Cruisetour so we could discuss whether or not we can fit it in with our other plans. It was a non-refundable deposit so I did the hold rather than booking. It was supposed to "fall off" by the 14th. Despite the fact that we hadn't paid any deposit it just kept showing up in my personalizer and showed that it was "booked" but would be canceled if we didn't pay by the June 10 final payment date. Finally, it has disappeared this morning - 3 days late. It was still showing at around 11:00 PM last night. I've never had that happen before. We had agreed that, if it was still showing today we definitely needed to call Princess and tell them to drop the hold so we weren't holding up inventory. The Connoisseur tours only have so many spots available and it would be really nasty to just hang onto the cruise while still dithering. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted April 17, 2018 #4 Share Posted April 17, 2018 No idea. I can tell you their 24 hour hold hasn't been functioning properly. Thrak I think the hold is more like 48 or 72 hours. I've used holds a couple of times and they lasted longer than 24 hours. Pretty sure it's 72 hours, but not totally positive. Link to comment Share on other sites More sharing options...
Thrak Posted April 17, 2018 #5 Share Posted April 17, 2018 ThrakI think the hold is more like 48 or 72 hours. I've used holds a couple of times and they lasted longer than 24 hours. Pretty sure it's 72 hours, but not totally positive. Probably more than 24 but the email I got had a countdown timer and said it would be voided if not paid by the 14th. The timer expired long ago. (The mail with the countdown timer is something I haven't gotten in the past.) I was surprised it only finally fell off this morning on the 17th. I just figured it's the typical Princess IT working as "well" as usual. Link to comment Share on other sites More sharing options...
paul929207 Posted April 17, 2018 #6 Share Posted April 17, 2018 Are you talking about non-refundable deposits? If so, they have had some for a while, but most remain refundable. Link to comment Share on other sites More sharing options...
moki'smommy Posted April 17, 2018 #7 Share Posted April 17, 2018 We were able to do a 72 hour hold even though the cruise in question was in final payment status. The TA said they'd probably only allow 24 and was surprised that we got the 72. This was about 6 weeks ago. Link to comment Share on other sites More sharing options...
WAMarathoner Posted April 18, 2018 #8 Share Posted April 18, 2018 No idea. I can tell you their 24 hour hold hasn't been functioning properly. Is that the wait time for someone to answer your call on the Princess line?j/k ... sort of Link to comment Share on other sites More sharing options...
Rare geoherb Posted April 18, 2018 #9 Share Posted April 18, 2018 I've seen holds that lasted more than one day when it was over the weekend. It makes sense for people whose travel agents don't work on Saturday and Sunday. Link to comment Share on other sites More sharing options...
chamima Posted April 18, 2018 Author #10 Share Posted April 18, 2018 Back to the original question - has anyone heard anything about a change in Princess's cancellation policy this week? Link to comment Share on other sites More sharing options...
reedprincess Posted April 18, 2018 #11 Share Posted April 18, 2018 Back to the original question - has anyone heard anything about a change in Princess's cancellation policy this week? Go back and read post #2. Poster kindly links you to the active conversation about the changes, with the changes also detailed out. Link to comment Share on other sites More sharing options...
suzyed Posted April 19, 2018 #12 Share Posted April 19, 2018 ThrakI think the hold is more like 48 or 72 hours. I've used holds a couple of times and they lasted longer than 24 hours. Pretty sure it's 72 hours, but not totally positive. A TA put a hold on a cruise for me yesterday(17th) and it doesn't fall off until the 20th! Link to comment Share on other sites More sharing options...
suzyed Posted April 19, 2018 #13 Share Posted April 19, 2018 is that the wait time for someone to answer your call on the princess line?J/k ... Sort of lol!! Link to comment Share on other sites More sharing options...
Grego Posted April 19, 2018 #14 Share Posted April 19, 2018 Probably more than 24 but the email I got had a countdown timer and said it would be voided if not paid by the 14th. The timer expired long ago. (The mail with the countdown timer is something I haven't gotten in the past.) I was surprised it only finally fell off this morning on the 17th. I just figured it's the typical Princess IT working as "well" as usual. Maybe too busy with other "issues"! Link to comment Share on other sites More sharing options...
chamima Posted April 19, 2018 Author #15 Share Posted April 19, 2018 Go back and read post #2. Poster kindly links you to the active conversation about the changes, with the changes also detailed out. I read it the first time it was posted and just re-read it. The only change outlined there was in the days before final payment is due. I "heard" there were more significant changes and wanted to verify or dispel what I heard. Link to comment Share on other sites More sharing options...
Rare Coral Posted April 19, 2018 #16 Share Posted April 19, 2018 delete Link to comment Share on other sites More sharing options...
reedprincess Posted April 19, 2018 #17 Share Posted April 19, 2018 I read it the first time it was posted and just re-read it.The only change outlined there was in the days before final payment is due. I "heard" there were more significant changes and wanted to verify or dispel what I heard. The changes in final payment dates are significant. If you've "heard" something else, why not ask about what you've "heard"? No one can read your mind about what you're looking for... Link to comment Share on other sites More sharing options...
chamima Posted April 19, 2018 Author #18 Share Posted April 19, 2018 The changes in final payment dates are significant. If you've "heard" something else, why not ask about what you've "heard"? No one can read your mind about what you're looking for... Because I don't want to start (or perpetuate) something that might be just a rumor. It's been my experience that when people ask is this true (e.g. " did you hear that a blue dog was born? " (I chose something ridiculous on purpose) then someone else misreads it and passes it on as fact. Link to comment Share on other sites More sharing options...
chamima Posted April 19, 2018 Author #19 Share Posted April 19, 2018 The changes in final payment dates are significant. If you've "heard" something else, why not ask about what you've "heard"? No one can read your mind about what you're looking for... (AND - if the person who "told" me about a change only heard about the dates, then what I was concerned about above, actually happened) Link to comment Share on other sites More sharing options...
valbob89 Posted May 2, 2018 #20 Share Posted May 2, 2018 (AND - if the person who "told" me about a change only heard about the dates, then what I was concerned about above, actually happened) Karen - Could you please contact me to confirm I should continue to hold 2 places for you on the Patrick's Pago Pago excursion while on the Oct Emerald Princess cruise. A post on that thread would be appreciated. valbob89 Link to comment Share on other sites More sharing options...
suzyed Posted May 3, 2018 #21 Share Posted May 3, 2018 Karen - Could you please contact me to confirm I should continue to hold 2 places for you on the Patrick's Pago Pago excursion while on the Oct Emerald Princess cruise. A post on that thread would be appreciated. valbob89 Hey! Hi Val and Bob!!! We had this cruise booked but then canceled it to book a different one to ports we hadn't been to before! So we are going to do the Med Grand Adventure in October. 25 days from Barcelona/Italy/Greece/TA! Reba is going too! Have fun on your cruise...loved Patrick's tour! But wait...wasn't that in Bora Bora? Link to comment Share on other sites More sharing options...
chamima Posted May 4, 2018 Author #22 Share Posted May 4, 2018 Karen - Could you please contact me to confirm I should continue to hold 2 places for you on the Patrick's Pago Pago excursion while on the Oct Emerald Princess cruise. A post on that thread would be appreciated. valbob89 Just posted on that thread to confirm. Sorry - I've been traveling a lot and so not looking at the boards recently. Link to comment Share on other sites More sharing options...
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