LeeW Posted May 15, 2018 #126 Share Posted May 15, 2018 Clear your cache and use the back door: https://secure.royalcaribbean.com/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted May 15, 2018 #127 Share Posted May 15, 2018 Anyone still having issues with the on line check in on the new RCCI system 'upgrade'? Every time I go in, it says my reservation is being modified. I tried in both Explorer and Chrome. TY! Link to comment Share on other sites More sharing options...
Clarea Posted May 15, 2018 #128 Share Posted May 15, 2018 Anyone still having issues with the on line check in on the new RCCI system 'upgrade'? Every time I go in, it says my reservation is being modified. I tried in both Explorer and Chrome. TY! Another poster reported another website change yesterday and possibly 48 hours before checking again. Link to comment Share on other sites More sharing options...
Mcolema7 Posted May 15, 2018 #129 Share Posted May 15, 2018 I'm having the same issue. Link through dashboard gives me a "Page Not Found" error and direct log in with reservation info for online check in gives me a reservation being modified message. Tried internet explorer and chrome, cleared cache on both. Going to wait and try again tomorrow. I know it's minor, but the pre-cruise planner and online preparations used to be a lot of fun in counting down to vacation. Now it's just a hassle. Their "enhanced experience" website really took a lot of the excitement out of the process. Link to comment Share on other sites More sharing options...
nelblu Posted May 15, 2018 #130 Share Posted May 15, 2018 We keep getting the 30% email about buying packages pre-cruise. I've tried in Safari, Firefox and Google Chrome and on all 3 after putting in last name, booking number, cruise date and ship, I keep getting the same error -- it says error locking the cruise documentation. I've already checked in for the cruise -- and would really like to purchase the Internet pre-cruise so I can get the discount. Can I call to get the discounted price? Any suggestions? TIA If the problem persists, call the "pre-cruise planner dept." at (800)398-9819. Link to comment Share on other sites More sharing options...
CruiseGal999 Posted May 15, 2018 #131 Share Posted May 15, 2018 Don’t expect to get 30% off. It’s Royals new math where a discount isn’t really a didpscount. Oh, come on. They're no different than any retail outfit. Nieman, Dilllard's, Macy's, ALL of them jack prices and then announce a 'blow out sale'. Has anyone watched Shark Tank? Have you heard what people pay to 'produce, manufacture' things and what these 'things' are sold for? It is mind blowingly outrageous what the markup is. It IS 'The American Way'. Link to comment Share on other sites More sharing options...
nelblu Posted May 15, 2018 #132 Share Posted May 15, 2018 Oh, come on. They're no different than any retail outfit. Nieman, Dilllard's, Macy's, ALL of them jack prices and then announce a 'blow out sale'. Has anyone watched Shark Tank? Have you heard what people pay to 'produce, manufacture' things and what these 'things' are sold for? It is mind blowingly outrageous what the markup is. It IS 'The American Way'. However, I do know that when RCL announces sales on their tours & restaurants--they are real. Link to comment Share on other sites More sharing options...
setsail Posted May 15, 2018 #133 Share Posted May 15, 2018 Call Link to comment Share on other sites More sharing options...
Lizard755 Posted May 15, 2018 #134 Share Posted May 15, 2018 Useless. They (RCCL) have done yet another upgrade today 5/14/18. I just went to add VOOM to our upcoming sailing and cannot even access Cruise Planner. Tried both IE and Firefox. The sale is ending soon. This is crazy.:mad: Link to comment Share on other sites More sharing options...
Pratique Posted May 15, 2018 #135 Share Posted May 15, 2018 Yes the main dashboard looks different but I can access the Cruise Planner. Try this: https://secure.royalcaribbean.com/asr/login.do Link to comment Share on other sites More sharing options...
Kowale Posted May 15, 2018 #136 Share Posted May 15, 2018 The website LOOKS pretty today. It lists all of my previous cruises, but I am still somehow pre-gold. Must be some new system of counting, huh? Link to comment Share on other sites More sharing options...
Lizard755 Posted May 15, 2018 #137 Share Posted May 15, 2018 Just logged in again and I can now access Cruise Planner. Maybe I tried right in the middle of an upgrade?? At least I was able to make my purchase. Link to comment Share on other sites More sharing options...
Rare mk-ultra Posted May 15, 2018 #138 Share Posted May 15, 2018 LOL. Annnnnd... with the latest web site "upgrade" all of my cruise points have disappeared and I'm now "Pre-Gold." Link to comment Share on other sites More sharing options...
smplybcause Posted May 15, 2018 #139 Share Posted May 15, 2018 Ugh. My account got disconnected or whatever again. Back at pre-gold [emoji849] Sent from my SM-G960U using Tapatalk Link to comment Share on other sites More sharing options...
NolaFireLI Posted May 15, 2018 #140 Share Posted May 15, 2018 While the website looks GREAT RCI - doing some testing to ensure that the millions of royal to loyal customers are not ready to lynch you for losing C & A points... While I have an ounce of patience, it appears that MANY others do not and want a FIX right away... I know you have all my previous cruise info, even thou you say I'm PRE-GOLD i know I can't be with 3 7-night cruises under my belt... So FIX IT - make it better - looks pretty, but WORKING CORRECTLY and looking pretty are 2 different things!! Link to comment Share on other sites More sharing options...
Pumbaamd Posted May 15, 2018 #141 Share Posted May 15, 2018 Trying to log in to my C&A page to check the amenities list and the upgrade options. Has anyone done that lately? R&D Link to comment Share on other sites More sharing options...
ditmar2007 Posted May 15, 2018 #142 Share Posted May 15, 2018 Useless. They (RCCL) have done yet another upgrade today 5/14/18. I just went to add VOOM to our upcoming sailing and cannot even access Cruise Planner. Tried both IE and Firefox. The sale is ending soon. This is crazy.:mad: WOW, it's fugly!!! Blech. Eww. ETA: Clearing cookies and cached pages helped a bit. Link to comment Share on other sites More sharing options...
smokeykat Posted May 15, 2018 #143 Share Posted May 15, 2018 I had problems yesterday accessing anything. Clear cookies and don't use any bookmarked links to log on. That worked for me ;) Link to comment Share on other sites More sharing options...
TheTruthCanHurt Posted May 15, 2018 #144 Share Posted May 15, 2018 We keep getting the 30% email about buying packages pre-cruise. I've tried in Safari, Firefox and Google Chrome and on all 3 after putting in last name, booking number, cruise date and ship, I keep getting the same error -- it says error locking the cruise documentation. I've already checked in for the cruise -- and would really like to purchase the Internet pre-cruise so I can get the discount. Can I call to get the discounted price? Any suggestions? TIA I have gotten 4 emails about discounts for packages on my upcoming sailing. It even has the sailing date and reservation number in the email. However, when I go online it does not give me the discount. I called royal and they said that my sailing was excluded from the discounts????? then why email me 4 times with my sailing date and booking number saying dont miss out???? UGHHHHHHH Link to comment Share on other sites More sharing options...
Clarea Posted May 15, 2018 #145 Share Posted May 15, 2018 Trying to log in to my C&A page to check the amenities list and the upgrade options. Has anyone done that lately?R&D Not working on the new website Rick. You've got to call. Link to comment Share on other sites More sharing options...
El Abuelo Posted May 15, 2018 #146 Share Posted May 15, 2018 Web sites this bad don’t happen by accident - this has to be deliberate. Maybe RCI sees how much people enjoy posting about the website deficiencies and keeps it that way as a service. Link to comment Share on other sites More sharing options...
Clarea Posted May 15, 2018 #147 Share Posted May 15, 2018 Web sites this bad don’t happen by accident - this has to be deliberate. Maybe RCI sees how much people enjoy posting about the website deficiencies and keeps it that way as a service. I agree it's no accident. I've always felt that they employ some sort of defensive programming to make it hard to check for price drops and stateroom availability, especially if coming from bots. Link to comment Share on other sites More sharing options...
cruiztime Posted May 15, 2018 #148 Share Posted May 15, 2018 The website LOOKS pretty today. It lists all of my previous cruises, but I am still somehow pre-gold. Must be some new system of counting, huh? I had the same issue and called Crown & Anchor. I was instructed to sign in, go my MY Account, settings, change my birthday date to a different date, save, sign out, wait a few minutes. Signed back in, all fixed, my status was correct, and then I corrected my birthday. Hope it works for you. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare ReneeFLL Posted May 15, 2018 #149 Share Posted May 15, 2018 Upper management should be forced to use it for one day. I bet things would improve fast, but then again upper management is so incompetent. Link to comment Share on other sites More sharing options...
Rare broberts Posted May 15, 2018 #150 Share Posted May 15, 2018 Web sites this bad don’t happen by accident - this has to be deliberate. Maybe RCI sees how much people enjoy posting about the website deficiencies and keeps it that way as a service. Perhaps IT have significant others needing hours working the phones. Link to comment Share on other sites More sharing options...
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