Shellbelle28 Posted July 4, 2018 #1 Share Posted July 4, 2018 Our SF category room went down $200 per person this week. We're 74 days out from sailing and fully paid. I'm happy with the price I paid (booked direct with our NCL PCC) so it's not going to wreck my trip but I wondered if anyone has ever gotten credit or other goodies after a price drop? I emailed my PCC asking about it, figure it can't hurt to ask. Also wondering how it influences the upgrade bidding? Link to comment Share on other sites More sharing options...
OceansMotion Posted July 4, 2018 #2 Share Posted July 4, 2018 Our SF category room went down $200 per person this week. We're 74 days out from sailing and fully paid. I'm happy with the price I paid (booked direct with our NCL PCC) so it's not going to wreck my trip but I wondered if anyone has ever gotten credit or other goodies after a price drop? I emailed my PCC asking about it, figure it can't hurt to ask. Also wondering how it influences the upgrade bidding? Our price dropped $600.00 after final payment and was given $150.00 OBC. My PCC explained that you get 1/4 of the difference so you have a difference of 400.00 so you should get $100.00 OBC. Your PCC can do it. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted July 4, 2018 #3 Share Posted July 4, 2018 My PCC told me that as long as I book through her and not just through the website, that she can usually get me an upgrade or OBC if the price on my category drops after final payment. Haven't actually put that to the test yet, though she did get me an extra $100 OBC after the new promotion went into effect yesterday, even though we are past final payment for our October cruise. Link to comment Share on other sites More sharing options...
david_sobe Posted July 4, 2018 #4 Share Posted July 4, 2018 Its possible to get an upgrade or OBC. NCL is not obligated to do anything. This happened to me once. Had a price drop of $600 (it was a suite) 30 days before sailing. NCL PCC was able to give us $175 OBC. I was very happy :hearteyes: Link to comment Share on other sites More sharing options...
JillK Posted July 4, 2018 #5 Share Posted July 4, 2018 So my follow-up and related question is, any success in getting some OBC for a price drop if you booked through a TA? Link to comment Share on other sites More sharing options...
Shellbelle28 Posted July 4, 2018 Author #6 Share Posted July 4, 2018 Sounds like the odds of some OBC aren't out of bounds then! I emailed my PCC, so we'll see how it goes tomorrow. Sent from my SM-T817V using Forums mobile app Link to comment Share on other sites More sharing options...
OceansMotion Posted July 4, 2018 #7 Share Posted July 4, 2018 Sounds like the odds of some OBC aren't out of bounds then! I emailed my PCC, so we'll see how it goes tomorrow. Sent from my SM-T817V using Forums mobile app As we are in the Haven and no upgrade available, we were offered the OBC. Good Luck. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Billzilla66 Posted July 4, 2018 #8 Share Posted July 4, 2018 I booked my cruise through the NCL website, does this mean I can't get any OBC if there is a price drop? I'm happy with the price I paid, and the last time I checked the price actually went up, so no worries if the answer is no. Sent from my SM-G950U using Forums mobile app Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted July 4, 2018 #9 Share Posted July 4, 2018 I booked my cruise through the NCL website, does this mean I can't get any OBC if there is a price drop? I'm happy with the price I paid, and the last time I checked the price actually went up, so no worries if the answer is no. Sent from my SM-G950U using Forums mobile app You could still try to call. If you have sailed with NCL before, you should have a Personal Cruise Consultant assigned to you already. If not you could just try calling customer service. The worst that can happen is they say "no". Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted July 5, 2018 #10 Share Posted July 5, 2018 So my follow-up and related question is, any success in getting some OBC for a price drop if you booked through a TA? It makes no difference if you booked through NCL direct or with a TA you will still be offered the 25% as a one time courtesy. Link to comment Share on other sites More sharing options...
WestfieldTraveler Posted July 5, 2018 #11 Share Posted July 5, 2018 Can you still pay to do an upgrade after the final payment date on NCL? I'm usually happy with the cabin I've booked, but if a better cabin becomes available for a few dollars more, I'd try to upgrade. Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted July 5, 2018 #12 Share Posted July 5, 2018 Can you still pay to do an upgrade after the final payment date on NCL? I'm usually happy with the cabin I've booked, but if a better cabin becomes available for a few dollars more, I'd try to upgrade. Yes. As long as the category you want to upgrade to isn't sold out, you can upgrade at full price after final payment. The whole concept of the "Upgrade Advantage" program is to get a chance at an upgrade more cheaply. If you are willing to pay full price, they are certainly willing to take your money! Link to comment Share on other sites More sharing options...
BigNance Posted July 5, 2018 #13 Share Posted July 5, 2018 The price recently dropped n our upcoming cruise. Because we had already paid in full, our TA said we couldn’t get a refund or rebook. She did get our rooms upgraded. Link to comment Share on other sites More sharing options...
WestfieldTraveler Posted July 5, 2018 #14 Share Posted July 5, 2018 (edited) Yes. As long as the category you want to upgrade to isn't sold out, you can upgrade at full price after final payment. The whole concept of the "Upgrade Advantage" program is to get a chance at an upgrade more cheaply. If you are willing to pay full price, they are certainly willing to take your money! It is also a chance for NCL to sell the last few cabins they have as guaranty cabins for even more than full price, if the cruise is close to sold out and someone is desperate to get that balcony cabin thus bidding a high amount. Maybe most of the bids NCL accepts results in a good deal, but whatever happens, you still end up paying something extra for the chance to upgrade, and in doing that, I would still like to pick my own specific cabin. I would still look at it as a way for NCL to maximize their profit. I would not be surprised if they held back a few cabins to do that. Edited July 5, 2018 by WestfieldTraveler last line Link to comment Share on other sites More sharing options...
njkate Posted July 5, 2018 #15 Share Posted July 5, 2018 I would be happy with an upgrade or an OBC if I called and they offered, because let's face reality if prices went UP none of us would be calling to pay the increase Link to comment Share on other sites More sharing options...
Georgie562 Posted July 5, 2018 #16 Share Posted July 5, 2018 Excellent customer service requires making customers happy. So giving OBC is not a bad idea to make the customer happy. It will also maybe make repeat business. So kudos to NCL for giving OBC fast final payment :) Link to comment Share on other sites More sharing options...
Sunset Lover 1971 Posted July 5, 2018 #17 Share Posted July 5, 2018 Booked online with no PCC. Just called today regarding the new OBC promo. I couldn't get that since we sail in 10 days. I did get a $25 OBC because the price dropped $100. It's worth a call. Link to comment Share on other sites More sharing options...
Rare BostonGal35 Posted July 5, 2018 #18 Share Posted July 5, 2018 my PCC can usually get me a better room at no cost (i.e., move from Balcony to mini-suite). Link to comment Share on other sites More sharing options...
Shellbelle28 Posted July 5, 2018 Author #19 Share Posted July 5, 2018 I just received a call from my PCC. It's as several of you suggested, I was given 25% of the pricing decrease as onboard credit. (I didn't ask about room upgrades because we're already in a penthouse suite and happy with our location.) Link to comment Share on other sites More sharing options...
soccermommy Posted July 5, 2018 #20 Share Posted July 5, 2018 Last year we booked a midship inside for our British Isles cruise on the Jade and the price dropped over $400 after final payment. My TA talked to NCL and we were upgraded to a deck 8 forward balcony with a "covered" balcony. Furthermore, my sister (who was a 1st time cruiser) gor the balcony next door for her inside. The balcony is enclosed a little bit by the metal superstructure, but that a was plus for June in the North Atlantic. We were thrilled, it was a great location for us. It never hurts to ask, and if you don't ask, you don't get. I suspect each sailing is a different story, and I don't know if the booking method makes any difference. But give it a try. Link to comment Share on other sites More sharing options...
CruisingNole Posted July 6, 2018 #21 Share Posted July 6, 2018 I booked a last-minute 3 nighter in May and price dropped about $50pp a few days after I paid. TA called and NCL offered to upgrade room (which at the time the higher cabin category was at the price I paid for the lower cabin category) but they would not give OBC. I didn't expect them to, but it was worth a try. Link to comment Share on other sites More sharing options...
newmexicoNita Posted July 6, 2018 #22 Share Posted July 6, 2018 Our SF category room went down $200 per person this week. We're 74 days out from sailing and fully paid. I'm happy with the price I paid (booked direct with our NCL PCC) so it's not going to wreck my trip but I wondered if anyone has ever gotten credit or other goodies after a price drop? I emailed my PCC asking about it, figure it can't hurt to ask. Also wondering how it influences the upgrade bidding? normally after final payment you can get an upgrade or an OBC if no upgrades are available. No idea how it affects the upgrade bidding cause,I am not sure as others have said exactly how the upgrade bidding really works. We have tried bidding, no luck so far; still no idea who does and doesn't get the upgrade. Link to comment Share on other sites More sharing options...
Shellbelle28 Posted July 6, 2018 Author #23 Share Posted July 6, 2018 normally after final payment you can get an upgrade or an OBC if no upgrades are available. No idea how it affects the upgrade bidding cause,I am not sure as others have said exactly how the upgrade bidding really works. We have tried bidding, no luck so far; still no idea who does and doesn't get the upgrade.When I wondered about the upgrade bid, it was in context of of the rate drop. If all the room rates went down, does that mean my "fair" bid nudged higher on the slider? Link to comment Share on other sites More sharing options...
Maniacal Cruiser Posted July 6, 2018 #24 Share Posted July 6, 2018 Excellent customer service requires making customers happy. So giving OBC is not a bad idea to make the customer happy. It will also maybe make repeat business. So kudos to NCL for giving OBC fast final payment :) Actually it means making reasonable offers to resolve issues. Whether the customer is happy with the options is a different issue. Link to comment Share on other sites More sharing options...
Rare JamieLogical Posted July 6, 2018 #25 Share Posted July 6, 2018 When I wondered about the upgrade bid, it was in context of of the rate drop. If all the room rates went down, does that mean my "fair" bid nudged higher on the slider? Those bid "ranges" are pretty arbitrary. Allegedly they are based on past bidding, but every sailing is so unique, that I really think they don't matter at all. They aren't in any relation to what others have bid on your CURRENT sailing, and that's what really matters. Also, when processing bids, NCL doesn't give a flip about what you've already paid for your stateroom. They already have that money. They are going to accept bids that net them the most *additional* money. Link to comment Share on other sites More sharing options...
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