double reservation - a strange case

[flipflap78]

Hello All!

today I ask you a new question.
I booked the next cruises at different times, with two different agencies, but one consecutive to the other. I have the next cabin, so I'll ask the housekeeper to move the men to the morning of the landing between the first and second week.
However, I have this strange case: the first week promotion go best, the second week promotion go big bev.
I'm wondering if it was possible to use the 300 dollars of the first week, to pay the service fees of the second week.
Who could I ask if you've never had one before?
Thank you very much! 

 

[CHEZMARYLOU]

No, you cannot use the $300 OBC from week 1 on the week 2 cruise.  If you do not use it in week 1, it is lost.

[flipflap78]

Okay, thanks. I felt like I had read in other topics that some obc were "refundable" so I thought we could do that too.

[CHEZMARYLOU]

If the OBC came from Celebrity it is not refundable.  If from your TA it might be refundable but could not be carried over to the next cruise.  If you find out it is refundable talk to guest services on week 1 to see the best option for your refund.

[flipflap78]

perfect!
Thank you very much!

:-)

[WestLakeGirl]

If it part of the Go Best it is not refundableI

[simon stingray]

Could the op not charge $300 in the Casino to their onboard account in week 1, have a few spins of one of the slot machines then cash out and keep the cash and pay it off their onboard account in week 2 or is this no longer possible? 

[CHEZMARYLOU]

I understand Celebrity now gives promotional chips that cannot be cashed in for cash.

[jelayne]

29 minutes ago, simon stingray said:

Could the op not charge $300 in the Casino to their onboard account in week 1, have a few spins of one of the slot machines then cash out and keep the cash and pay it off their onboard account in week 2 or is this no longer possible? 

 

When you use OBC in the casino you are given promotional chips/credit which can’t be cashed in, only the winning can be cashed in.

[packedandready]

Also, it's my understanding that if you have both refundable and nonrefundable OBC they will use the refundable first. 

[simon stingray]

For the tables perhaps, but if you charge $300 to your room on a slot machine then unless something has changed, you should be able to cash out and exchange the voucher for cash at the cashier.

 

You would be charged a 5% cash withdrawal fee on the $300 though unless you a a member of the Blue Chip Club.

[flipflap78]

Thanks for the information. I have never played at the tables or slots but in the last cruise I had a star on the cruisecard so in another topic I found out that I could be part of the blue cheap club. I do not understand anything, but at this point patience, I will do the first week better than the second 😉

[Luvcrusn]

15 minutes ago, packedandready said:

Also, it's my understanding that if you have both refundable and nonrefundable OBC they will use the refundable first. 

It is exactly the opposite. X will use the non-refundable OBC first. If you have any refundable OBC left (most likely given by a TA) you can have that credited back to your credit card on file, or have it handed back to you in cash on the last day of the cruise. We've done the latter quite a few times. If you're fortunate enough to have that situation you can then use the refunded cash for your second cruise any way you'd like.

[upwarduk]

22 minutes ago, packedandready said:

Also, it's my understanding that if you have both refundable and nonrefundable OBC they will use the refundable first. 

 

NO, they use the NON refundable first, but do check at Guest relations.

[flipflap78]

in italy no agency will ever give an obc 😢

[Cruise Raider]

Unfortunately, if you don't use your $300 from the first week, you will lose it.  You could always talk to guest services onboard and they may be able to do something for you but at this point, not sure how you could guarantee that you'd be able to do this ahead of time.  

[bEwAbG]

3 hours ago, simon stingray said:

For the tables perhaps, but if you charge $300 to your room on a slot machine then unless something has changed, you should be able to cash out and exchange the voucher for cash at the cashier.

 

You would be charged a 5% cash withdrawal fee on the $300 though unless you a a member of the Blue Chip Club.

 

This would be a cash withdrawal that anyone can do with or without OBC, and it of course does include that additional fee.  You're not able to use the OBC to do this, though, which has been the policy for several years now.  If you use OBC, you get promotional credits.  Any money you win using the promotional credits can be turned into real cash.  If you don't use all of the promotional credits, the balance goes back as unspent OBC once you "cash out" with a voucher.

[CEOofVacation]

4 hours ago, flipflap78 said:

in italy no agency will ever give an obc 😢

But the $300 could be from Go Big, Go Better and Go Best.

[packedandready]

8 hours ago, upwarduk said:

 

NO, they use the NON refundable first, but do check at Guest relations.

Duh...I KNEW that....That's what I get for posting before my coffee...lol 

[packedandready]

8 hours ago, upwarduk said:

 

NO, they use the NON refundable first, but do check at Guest relations.

 

Yep....I KNEW that!!!! Posted before my coffee!!! lol

[Hlitner]

13 hours ago, flipflap78 said:

in italy no agency will ever give an obc 😢

We have heard this complaint from other EU friends.  But some cruise lines will allow you to book your cruise through North American cruise agencies...which you can easily access online.  It might be something for you to research.

 

Hank

[flipflap78]

12 hours ago, CEOofVacation said:

But the $300 could be from Go Big, Go Better and Go Best.

yes but is not refundable and is  very expensive

Edited October 26, 2018 by flipflap78
forgetfulness

[flipflap78]

3 hours ago, Hlitner said:

We have heard this complaint from other EU friends.  But some cruise lines will allow you to book your cruise through North American cruise agencies...which you can easily access online.  It might be something for you to research.

 

Hank

 

yes, I could do it but I should give an address (could I maybe with the hotel where I stay before the cruise?)

[flipflap78]

I have another doubt. Not being a real b2b do you say that I will have to pack again, disembark and then wait and check in at the boarding? 

[freedom750]

17 hours ago, Luvcrusn said:

It is exactly the opposite. X will use the non-refundable OBC first. If you have any refundable OBC left (most likely given by a TA) you can have that credited back to your credit card on file, or have it handed back to you in cash on the last day of the cruise. We've done the latter quite a few times. If you're fortunate enough to have that situation you can then use the refunded cash for your second cruise any way you'd like.

Each line is different. If your refundable OBC is more than $25 on Princess then they will mail it to you in 4-6 weeks. Just got off emerald princess last week.