wales4ever Posted March 6, 2019 #1 Share Posted March 6, 2019 We spent $1100 on a Tag Heur watch last week on the Niew Amsterdam. The salesman said he would activate the guarantee for us. We called back to the shop after dinner and was told that it was activated with Tag Heur and that the warranty card had been signed by his supervisor. Now we re bck home we hve checked with Tag Heur and the warranty has NOT been activated by the ships salesman. It cannot be retrospectively activated. So our $1100 wach now had no warranty. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted March 6, 2019 #2 Share Posted March 6, 2019 Sorry that this happened to you. You need to contact HAL -- call Ship Services at 1-800-541-1576 and they will transfer you to the appropriate person. Hopefully you saved your sales receipt. Link to comment Share on other sites More sharing options...
wales4ever Posted March 6, 2019 Author #3 Share Posted March 6, 2019 Might have known you would answer 🙂 We are in the UK. We have just scanned the receipt and warranty card and emailed it off to them. Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted March 6, 2019 #4 Share Posted March 6, 2019 We spent $1100 on a Tag Heur watch last week on the Niew Amsterdam. The salesman said he would activate the guarantee for us. We called back to the shop after dinner and was told that it was activated with Tag Heur and that the warranty card had been signed by his supervisor. Now we re bck home we hve checked with Tag Heur and the warranty has NOT been activated by the ships salesman. It cannot be retrospectively activated. So our $1100 wach now had no warranty.This is from the US website. Sounds like store can still activate after the fact. From the FAQ My digital warranty card hasn’t been activated - what should I do?“If your digital warranty card hasn’t been activated, please contact the point of sale where you bought your TAG Heuer Connected and ask them to activate it. “www.theinsidecabin.com 1 Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 6, 2019 #5 Share Posted March 6, 2019 7 hours ago, wales4ever said: We spent $1100 on a Tag Heur watch last week on the Niew Amsterdam. The salesman said he would activate the guarantee for us. We called back to the shop after dinner and was told that it was activated with Tag Heur and that the warranty card had been signed by his supervisor. Now we re bck home we hve checked with Tag Heur and the warranty has NOT been activated by the ships salesman. It cannot be retrospectively activated. So our $1100 wach now had no warranty. Lesson#101 Buying jewelry on a ship. or in a back alley or out of a cars trunk ( boot) ;....... DON'T 1 Link to comment Share on other sites More sharing options...
DaveOKC Posted March 6, 2019 #6 Share Posted March 6, 2019 6 minutes ago, Hawaiidan said: Lesson#101 Buying jewelry on a ship. or in a back alley or out of a cars trunk ( boot) ;....... DON'T I was thinking the same thing. I almost bought a decent watch on my last cruise, but decided that the savings was not enough to justify. 1 Link to comment Share on other sites More sharing options...
zqvol Posted March 6, 2019 #7 Share Posted March 6, 2019 Very rarely do I find a watch on a ship for a better price than I can get either at home or ashore. The deals are not really deals. Link to comment Share on other sites More sharing options...
DaveOKC Posted March 6, 2019 #8 Share Posted March 6, 2019 Had some OBC to spend is the real reason I was looking at it in the first place. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted March 6, 2019 #9 Share Posted March 6, 2019 We have never bought a watch or any jewelry on a ship or in a port. 1 Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted March 6, 2019 #10 Share Posted March 6, 2019 8 hours ago, wales4ever said: Might have known you would answer 🙂 We are in the UK. We have just scanned the receipt and warranty card and emailed it off to them. Keep us updated on what happens. Link to comment Share on other sites More sharing options...
IllinoisGirl1978 Posted March 6, 2019 #11 Share Posted March 6, 2019 (edited) I bought a Citizen EcoDriven watch. I was able to activate the warranty when I got home. I haven't found my particular style anywhere. Edited March 6, 2019 by IllinoisGirl1978 Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 6, 2019 #12 Share Posted March 6, 2019 1 hour ago, DaveOKC said: I was thinking the same thing. I almost bought a decent watch on my last cruise, but decided that the savings was not enough to justify. I learned that guarantees and warranties are not valid if not purchased from an authorized dealer. Cameras watches things like that, sold by a merchant who is NOT a auth dealer are void. I doubt HAL was an authorized dealer.... Lots of people sell products for which they are not official authorized dealers. Make a seller show you a certificate of authorization... don't take their word. Too some regions in the world are exempt for warranted products The carribe is famous for this "grey market". 2 Link to comment Share on other sites More sharing options...
Fouremco Posted March 6, 2019 #13 Share Posted March 6, 2019 29 minutes ago, IllinoisGirl1978 said: I bought a Citizen EcoDriven watch. I was able to activate the warranty when I got home. I haven't found my particular style anywhere. 1 hour ago, zqvol said: Very rarely do I find a watch on a ship for a better price than I can get either at home or ashore. The deals are not really deals. I couldn't agree more. I almost bought a Citizen Echo Drive watch "on sale" during a HAL cruise too, but found the identical watch in a reputable store in Aruba for quite a bit less. Link to comment Share on other sites More sharing options...
iflyrc5 Posted March 6, 2019 #14 Share Posted March 6, 2019 I thought the shops on the ship are run by a third party company just like the photo lab. This third party company would have to be authorized to sell the products. 2 Link to comment Share on other sites More sharing options...
1ANGELCAT Posted March 6, 2019 #15 Share Posted March 6, 2019 New concessionaire is Dufry. They also operate many duty free airport shops, Link to comment Share on other sites More sharing options...
TAD2005 Posted March 6, 2019 #16 Share Posted March 6, 2019 (edited) The shops onboard are run by a third party company. However, they also pay a commission to HAL on every purchase. And that commission is not low. So, in addition to the markup of the 3rd party company, you are also paying HAL's add-on markup. The only time you may find a bargain on a ship is when they have excess inventory they want to clear and they make certain items loss-leaders. Every square foot on a HAL ship has to generate revenue. The shops are no exception. Edited March 6, 2019 by TAD2005 Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 7, 2019 #17 Share Posted March 7, 2019 34 minutes ago, TAD2005 said: The shops onboard are run by a third party company. However, they also pay a commission to HAL on every purchase. And that commission is not low. So, in addition to the markup of the 3rd party company, you are also paying HAL's add-on markup. The only time you may find a bargain on a ship is when they have excess inventory they want to clear and they make certain items loss-leaders. Every square foot on a HAL ship has to generate revenue. The shops are no exception. The 3 rd party seller on HAL is a Re-seller and many times not an authorized dealer. I have received several prices on cameras... same model One price for with warranted and the other without !!!! the shops on HAL may only be re-sellers and can not give you guarantees but let you think you will... Be very careful what you ask and how they reply.....they make you believe what you want to.... not what is reality Its called the Grey market. 34 minutes ago, TAD2005 said: The shops onboard are run by a third party company. However, they also pay a commission to HAL on every purchase. And that commission is not low. So, in addition to the markup of the 3rd party company, you are also paying HAL's add-on markup. The only time you may find a bargain on a ship is when they have excess inventory they want to clear and they make certain items loss-leaders. Every square foot on a HAL ship has to generate revenue. The shops are no exception. Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 7, 2019 #18 Share Posted March 7, 2019 1 hour ago, iflyrc5 said: I thought the shops on the ship are run by a third party company just like the photo lab. This third party company would have to be authorized to sell the products. Wrong.... your assuming they are re-selling the watch they obtained. The big ruse is duty free... NOTHING is duty free. Oh at the point of sale yes.... but on return to the home country be prepared to pay !!! Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 7, 2019 #19 Share Posted March 7, 2019 1 hour ago, iflyrc5 said: I thought the shops on the ship are run by a third party company just like the photo lab. This third party company would have to be authorized to sell the products. Not necessarily.....they can obtain products from a secondary market at a discount. The warranted is not always included.... You need you need to contact the mgf. to find out Lots of scams Link to comment Share on other sites More sharing options...
Fouremco Posted March 7, 2019 #20 Share Posted March 7, 2019 2 hours ago, Hawaiidan said: The big ruse is duty free... NOTHING is duty free. Oh at the point of sale yes.... but on return to the home country be prepared to pay !!! Duty free sales may be misunderstood by some neophyte international travellers, but they are neither a ruse nor deceptive practise as you suggest. Duty free shops are retail outlets that are exempt from the payment of certain local or national taxes and duties at the point of sale, with the requirement that the purchaser remove the goods from the country. That's it, plain and simple. Importing goods into a country at the end of your trip is an entirely different issue, totally unrelated to the issue of duty free purchases abroad. If you import an item when you get home, there are numerous factors that will determine whether or not you have to pay import duty, but whether or not you paid duty at the point of purchase isn't one of them. 1 1 Link to comment Share on other sites More sharing options...
iancal Posted March 7, 2019 #21 Share Posted March 7, 2019 (edited) That may be so. But the last time that I bought a Citizen eco watch on board it was advertised as duty free and fifty percent off. I bought it because the price was fair. a few days later, in FLL, while waiting for DW to ship I wandered into a jewelry store. Same watch, same price within one dollar. Only difference was the local sales tax. we have priced several high end watches while on board. Checked the brand, model numbers. We have yet to find a deal. Most of them were 10 to 20 more expensive than we could by on line from US or Canadian suppliers. ’Grey’ market products are everywhere. I have little doubt that they pop up from time to time in cruise ship shops. Edited March 7, 2019 by iancal Link to comment Share on other sites More sharing options...
hunt182644 Posted March 7, 2019 #22 Share Posted March 7, 2019 I paid a whole $10.00 for a nice looking watch two years ago on a cruise. It needed new a battery awhile back, it was cheaper to buy another one while in Vegas. Have found that unless someone looks close you can't tell the difference between $10.00 and $1000.00. 1 Link to comment Share on other sites More sharing options...
knittinggirl Posted March 7, 2019 #23 Share Posted March 7, 2019 We've bought a few items in ports and on the ship. On our very first cruise, we bought an emerald ring in one of the ship sponsored shops ashore and once home took it to be appraised, and found it was worth twice what I paid for it. A few years later, I bought a Philips Stein (feel good watch) ashore. The ship's shopping guide told me he'd get me a "special deal" and I waited for him to arrive. Once home, I learned his so called "special deal" wasn't very special. Can't comparison shop very well while traveling. On another trip, my watch died, and I tried to get a new battery in one of the Royal Caribbean ship's stores, and they didn't have any to sell. Neither did the shops in port. They all wanted to sell me a new watch. 1 Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 7, 2019 #24 Share Posted March 7, 2019 2 hours ago, knittinggirl said: We've bought a few items in ports and on the ship. On our very first cruise, we bought an emerald ring in one of the ship sponsored shops ashore and once home took it to be appraised, and found it was worth twice what I paid for it. A few years later, I bought a Philips Stein (feel good watch) ashore. The ship's shopping guide told me he'd get me a "special deal" and I waited for him to arrive. Once home, I learned his so called "special deal" wasn't very special. Can't comparison shop very well while traveling. On another trip, my watch died, and I tried to get a new battery in one of the Royal Caribbean ship's stores, and they didn't have any to sell. Neither did the shops in port. They all wanted to sell me a new watch. I love it..... You gott'a just love thoes ship shopping guides... Without them I never, ever would have guessed that Juneau Alaska was the best place in the world to buy pearls and lapis. Who would have known !! Link to comment Share on other sites More sharing options...
Hawaiidan Posted March 7, 2019 #25 Share Posted March 7, 2019 2 hours ago, knittinggirl said: We've bought a few items in ports and on the ship. On our very first cruise, we bought an emerald ring in one of the ship sponsored shops ashore and once home took it to be appraised, and found it was worth twice what I paid for it. A few years later, I bought a Philips Stein (feel good watch) ashore. The ship's shopping guide told me he'd get me a "special deal" and I waited for him to arrive. Once home, I learned his so called "special deal" wasn't very special. Can't comparison shop very well while traveling. On another trip, my watch died, and I tried to get a new battery in one of the Royal Caribbean ship's stores, and they didn't have any to sell. Neither did the shops in port. They all wanted to sell me a new watch. I love it..... You gott'a just love those ship shopping guides... Without them I never, ever would have guessed that Juneau Alaska was the best place in the world to buy pearls and lapis. Who would have known !! Link to comment Share on other sites More sharing options...
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