hogwildcruzers Posted November 14, 2019 #1 Share Posted November 14, 2019 We were on the Liberty of the Seas Halloween cruise in a deck seven balcony cabin, on Friday night, the 5 th night of the cruise we had a gasket burst in the toilet and water was running out the bathroom into our cabin and hallway, my wife opened the cabin into this mess, ran down to the Hoof and Claw and informed me, by the time we got back up to the cabin the maintenance staff had it fixed and was sucking up the water and blowing it dry.....anyway, not bad wet after what they had done and nothing to cause us to move cabins that late into the cruise,... so the thank you.....today I received a 20% off per person credit towards a future cruise, great news since we never complained or asked for a thing......Thank You RCI! 10 1 Link to comment Share on other sites More sharing options...
soremekun Posted November 14, 2019 #2 Share Posted November 14, 2019 Any limitations, restrictions, or expiration date for the FCC? Link to comment Share on other sites More sharing options...
dogs4fun Posted November 14, 2019 #3 Share Posted November 14, 2019 Nice to hear that RCL took care of you and offered compensation for your troubles. Link to comment Share on other sites More sharing options...
hogwildcruzers Posted November 14, 2019 Author #4 Share Posted November 14, 2019 30 minutes ago, soremekun said: Any limitations, restrictions, or expiration date for the FCC? Has to be used before 11-14-2020 and can only be used on the fare after deposit! Link to comment Share on other sites More sharing options...
johnjen Posted November 14, 2019 #5 Share Posted November 14, 2019 So, a 20% discount on a future cruise with date restrictions, as a return for exposure to sewage.....just sayin'. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted November 14, 2019 #6 Share Posted November 14, 2019 1 hour ago, hogwildcruzers said: Has to be used before 11-14-2020 and can only be used on the fare after deposit! It only has to be applied to a cruise by that date. The actual sailing date could be 2 1/2 years from now Link to comment Share on other sites More sharing options...
fred30 Posted November 14, 2019 #7 Share Posted November 14, 2019 31 minutes ago, johnjen said: So, a 20% discount on a future cruise with date restrictions, as a return for exposure to sewage.....just sayin'. This was probably clean water from the supply line of the toilet. Everything else is on the vacuum side. . Link to comment Share on other sites More sharing options...
HicksRA Posted November 14, 2019 #8 Share Posted November 14, 2019 5 minutes ago, fred30 said: This was probably clean water from the supply line of the toilet. Everything else is on the vacuum side. . Yes, I would assume fresh water since flushed water is instantly sucked into oblivion... 😁 Link to comment Share on other sites More sharing options...
Merion_Mom Posted November 14, 2019 #9 Share Posted November 14, 2019 1 hour ago, johnjen said: So, a 20% discount on a future cruise with date restrictions, as a return for exposure to sewage.....just sayin'. No, from your wording, I think that you misunderstand how that works. It is a certificate for 20% of whatever cruise fare (and fare only, not taxes/port fees) the OP had paid for the Liberty cruise. Link to comment Share on other sites More sharing options...
jeepfan2006 Posted November 14, 2019 #10 Share Posted November 14, 2019 3 hours ago, hogwildcruzers said: We were on the Liberty of the Seas Halloween cruise in a deck seven balcony cabin, on Friday night, the 5 th night of the cruise we had a gasket burst in the toilet and water was running out the bathroom into our cabin and hallway, my wife opened the cabin into this mess, ran down to the Hoof and Claw and informed me, by the time we got back up to the cabin the maintenance staff had it fixed and was sucking up the water and blowing it dry.....anyway, not bad wet after what they had done and nothing to cause us to move cabins that late into the cruise,... so the thank you.....today I received a 20% off per person credit towards a future cruise, great news since we never complained or asked for a thing......Thank You RCI! That's one long sentence. But it's nice to know that RCI compensated you for the inconvenience. 1 Link to comment Share on other sites More sharing options...
hogwildcruzers Posted November 14, 2019 Author #11 Share Posted November 14, 2019 14 minutes ago, Merion_Mom said: No, from your wording, I think that you misunderstand how that works. It is a certificate for 20% of whatever cruise fare (and fare only, not taxes/port fees) the OP had paid for the Liberty cruise. That is correct, 20% of what we paid pp for that cruise, and the water was fresh water and no sewage at all.....also the credit is to be applied by the date I had said earlier but can cruise whenever date that cruise is booked for! 1 Link to comment Share on other sites More sharing options...
frank808 Posted November 15, 2019 #12 Share Posted November 15, 2019 We were also on that cruise. Great Halloween costumes and party on the promenade. Unfortunately or fortunately we did not have any water problems for the 2 weeks in our cabin. That is a pretty good NCC for not asking over some water that didn't really affect you. Enjoy your future cruise with that credit! Wish one of our bathrooms had a leak of fresh water. Link to comment Share on other sites More sharing options...
johnjen Posted November 18, 2019 #13 Share Posted November 18, 2019 On 11/14/2019 at 4:54 PM, Merion_Mom said: No, from your wording, I think that you misunderstand how that works. It is a certificate for 20% of whatever cruise fare (and fare only, not taxes/port fees) the OP had paid for the Liberty cruise. It's still an insulting deal after what they went through, IMO. And yeah, I clearly understand how it works. Thanks. Link to comment Share on other sites More sharing options...
johnjen Posted November 18, 2019 #14 Share Posted November 18, 2019 On 11/14/2019 at 4:03 PM, fred30 said: This was probably clean water from the supply line of the toilet. Everything else is on the vacuum side. . We can only hope this is true, Fred....any mention of a toilet flooding though, brings up images. Link to comment Share on other sites More sharing options...
3CatsInMA Posted November 18, 2019 #15 Share Posted November 18, 2019 5 minutes ago, johnjen said: We can only hope this is true, Fred....any mention of a toilet flooding though, brings up images. You can bring up images, or you can rely on a first hand account of the people that experienced the event. Just sayin'... 1 1 Link to comment Share on other sites More sharing options...
PAcruiser19372 Posted November 18, 2019 #16 Share Posted November 18, 2019 We had a similar situation of Princess a few years ago, carpet was absolutely soaked when my wife woke up to go to the bathroom. We lost the use of the cabin for the day. Fortunately we had an early excursion that day and cabin was ready when we returned. They offered us a bottle of wine for the inconvenience (neither of us drink). Coincidentally I contracted Norovirus a couple of days later. Had a number of issues that cruise but the that was the last straw, never went on another Princess cruise. Link to comment Share on other sites More sharing options...
johnjen Posted November 18, 2019 #17 Share Posted November 18, 2019 17 minutes ago, 3CatsInMA said: You can bring up images, or you can rely on a first hand account of the people that experienced the event. Just sayin'... Or, you can re-read their opening statement, NOTHING SAID about it NOT being sewage. Link to comment Share on other sites More sharing options...
HBE4 Posted November 18, 2019 #18 Share Posted November 18, 2019 44 minutes ago, johnjen said: It's still an insulting deal after what they went through, IMO. And yeah, I clearly understand how it works. Thanks. "What they went through"?? My understanding is they were not on the cabin, the OP (and possible wife) was down in Hoof&Claw and when the wife went back to the cabin, she discovered the mess. By the time she got the got her husband from the pub, it was fixed and in the process of being cleaned up. From the post, it did not seem to inconvenience them in any manner. Usually I'm pretty critical of how Royal compensates passengers but in this case, they went above and beyond. Link to comment Share on other sites More sharing options...
Meltdown Posted November 18, 2019 #19 Share Posted November 18, 2019 (edited) To be honest, I think that was a bad deal. We had a similar thing happen on a 12 night holiday cruise out of Sydney. We were moved to another stateroom, and got 70% back as future cruise credit voucher to be used within 18 months. This was for a balcony with 4 people in it. The credit was enough for a 7 day Caribbean cruise in another balcony stateroom. Edited November 18, 2019 by Meltdown Link to comment Share on other sites More sharing options...
cruisedude29 Posted November 18, 2019 #20 Share Posted November 18, 2019 On 11/14/2019 at 5:12 PM, hogwildcruzers said: That is correct, 20% of what we paid pp for that cruise, and the water was fresh water and no sewage at all.....also the credit is to be applied by the date I had said earlier but can cruise whenever date that cruise is booked for! Or, you can re-read their opening statement, NOTHING SAID about it NOT being sewage. Just saying!😁😁 Link to comment Share on other sites More sharing options...
ShakyBeef Posted November 18, 2019 #21 Share Posted November 18, 2019 (edited) Nevermind Edited November 18, 2019 by ShakyBeef Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 18, 2019 #22 Share Posted November 18, 2019 1 hour ago, cruisedude29 said: Or, you can re-read their opening statement, NOTHING SAID about it NOT being sewage. Just saying!😁😁 So you think raw sewage spewing all over the cabin would be a detail Of the story that the OP would have omitted in its original telling. 1 Link to comment Share on other sites More sharing options...
kag19 Posted November 18, 2019 #23 Share Posted November 18, 2019 The OP is happy and I am happy for them! Glad there was a resolution to your experience even though you were not expecting it. Enjoy your future cruise! 2 Link to comment Share on other sites More sharing options...
3CatsInMA Posted November 18, 2019 #24 Share Posted November 18, 2019 4 hours ago, johnjen said: Or, you can re-read their opening statement, NOTHING SAID about it NOT being sewage. Post # 11 in this thread, by the OP, clearly states that it was fresh water. Also, I find it hard to believe that the first post here have the tone it did if raw sewage was involved. Just sayin'. 😄 Link to comment Share on other sites More sharing options...
doones2 Posted November 18, 2019 #25 Share Posted November 18, 2019 5 hours ago, johnjen said: We can only hope this is true, Fred....any mention of a toilet flooding though, brings up images. Why do you have to be so negative? You seem more upset about it than the OP 1 Link to comment Share on other sites More sharing options...
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