jeanlyon Posted May 26, 2020 #2801 Share Posted May 26, 2020 Yes 0345 part of my calls. Link to comment Share on other sites More sharing options...
mercury7289 Posted May 26, 2020 #2802 Share Posted May 26, 2020 Just now, staygulf said: Two fingers or four? Ooh, four please Darling! Link to comment Share on other sites More sharing options...
Happy afloat Posted May 26, 2020 #2803 Share Posted May 26, 2020 1 hour ago, wowzz said: How much does the 0345 number cost? Is it free on WhatsApp? Link to comment Share on other sites More sharing options...
bobstheboy Posted May 26, 2020 #2804 Share Posted May 26, 2020 Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. 11 1 Link to comment Share on other sites More sharing options...
Manx buoy Posted May 26, 2020 #2805 Share Posted May 26, 2020 One guy on FB has had a refund for Ventura 27 and 29 June it just gets more unbelievable Link to comment Share on other sites More sharing options...
jeanlyon Posted May 26, 2020 #2806 Share Posted May 26, 2020 15 minutes ago, bobstheboy said: Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. Yay, good for you. 1 Link to comment Share on other sites More sharing options...
wowzz Posted May 26, 2020 #2807 Share Posted May 26, 2020 Guess I'll see if I can use Skype. Link to comment Share on other sites More sharing options...
grapau27 Posted May 26, 2020 #2808 Share Posted May 26, 2020 2 hours ago, jeanlyon said: Each time I rang, I used the 0345 number. Got through in about 4 minutes. I rang the 0345 several times and after the 5 minutes spiel I was cut off. Link to comment Share on other sites More sharing options...
peteukmcr Posted May 26, 2020 #2809 Share Posted May 26, 2020 33 minutes ago, bobstheboy said: Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. Congrats, about time 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 26, 2020 #2810 Share Posted May 26, 2020 1 hour ago, lancashire lassie said: Good Afternoon Cruisers, Having had our 12th April Britannia cruise cancelled, and requesting a refund, I have been watching this thread with much interest. I was never able to get through by phone, so requested a refund by e-mail on 25th March, filled in the web form on 30th March, and bizarrely received a scary looking cancellation invoice dated 28th March which would have charged us almost the full amount we had paid, but later on of course we were told to disregard the amounts as they were incorrect. Surely in this day and age if it's possible to get a man on the moon, it should have been possible to put the correct amount of refund on the cancellation invoice, or at least an explanatory note? I then decided to be patient and see what developed, although took the precaution of informing our CC company of our predicament, just in case. So, I am delighted to say that quite by chance we checked our bank balance this afternoon and it seems that we have now been refunded the main cost of the cruise we paid direct to P & O and are now awaiting a small amount we paid to a T.A. as a deposit when we first booked. I do not blame any of the staff in Southampton for this shambles whatsoever (including you know who at the top), as they will have to do what their Masters at Carnival in the U.S.A. instruct them to do. ABTA have not covered themselves in glory either. After all, if a holiday is described as 'ABTA protected, how much confidence would that now give anyone? Maybe the way forward to give people confidence in booking (but don't hold your breath), is to pay a good size deposit for a future cruise, but the balance to be paid when you actually check in at embarkation. When this whole pandemic emergency is over, I look forward to reading about the companies who handled things well and came out of it smelling of roses I.e. the Premierinn Company, and which Companies will be used as a warning as to how to handle matters better and don't damage your hard earned reputation along the way. Finally, have we celebrated this afternoon. Heck Yes. No champagne today. That will wait for our next cruise. We are British after all. We had a nice cup of tea. Kit Kat for me and ginger biscuits for the other half. Stay Safe, and remember, this situation will be over one day and normal life will return. Excellent news I emailed a couple of times about our deposit and that turned up 4 days after our main Refund. Link to comment Share on other sites More sharing options...
bobstheboy Posted May 26, 2020 #2811 Share Posted May 26, 2020 19 minutes ago, jeanlyon said: Yay, good for you. Jean, you were criticised for posting the email address but it was that lady who sorted it out. Paid into my bank direct. No email, but what do you expect from a company ran the way they are. Thanks Jean. 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 26, 2020 #2812 Share Posted May 26, 2020 38 minutes ago, bobstheboy said: Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. Fantastic news Bob. I'm really pleased for you. 1 Link to comment Share on other sites More sharing options...
zap99 Posted May 26, 2020 #2813 Share Posted May 26, 2020 58 minutes ago, staygulf said: Two fingers or four? Two for P&O, four for my bedtime brandy. 2 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 26, 2020 #2814 Share Posted May 26, 2020 1 hour ago, bobstheboy said: Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. Fantastic news Bob, so pleased for you. We seemed to be following similar paths so watched with interest.. Not many left now I don't think? Andy 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 26, 2020 #2815 Share Posted May 26, 2020 5 hours ago, DamianG said: Yes, at last! Let me send you both a celebratory drink. Sorry it's not your favourite brand but I think that wannabe queue jumper lady I mentioned previously nabbed it all in our local Sainsburys. Thank you Damian... Cheers!!! Andy Link to comment Share on other sites More sharing options...
alpha whiskey Posted May 26, 2020 #2816 Share Posted May 26, 2020 1 hour ago, bobstheboy said: Wait for it. Woo hoo ! Yes, got MY money. Just hope others who have been waiting as long as I have get theirs. Afraid not my lucky day today. But I've now broken the 70 days. Maybe I'll be whoop whooping tomorrow. 2 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 26, 2020 #2817 Share Posted May 26, 2020 3 minutes ago, alpha whiskey said: Afraid not my lucky day today. But I've now broken the 70 days. Maybe I'll be whoop whooping tomorrow. Fingers crossed for you 🤞 Andy Link to comment Share on other sites More sharing options...
grapau27 Posted May 26, 2020 #2818 Share Posted May 26, 2020 22 minutes ago, alpha whiskey said: Afraid not my lucky day today. But I've now broken the 70 days. Maybe I'll be whoop whooping tomorrow. I'll be watching and hope it is good news tomorrow for you. Link to comment Share on other sites More sharing options...
bobstheboy Posted May 26, 2020 #2819 Share Posted May 26, 2020 23 minutes ago, alpha whiskey said: Afraid not my lucky day today. But I've now broken the 70 days. Maybe I'll be whoop whooping tomorrow. I do hope so. You get into a frame of mind when you doubt you will ever see it on your balance. I couldn't believe it when I saw mine had been boosted by over £3200. 3 Link to comment Share on other sites More sharing options...
alpha whiskey Posted May 26, 2020 #2820 Share Posted May 26, 2020 6 minutes ago, bobstheboy said: I do hope so. You get into a frame of mind when you doubt you will ever see it on your balance. I couldn't believe it when I saw mine had been boosted by over £3200. So happy for you. Must be a massive relief. I've got a good feeling about tomorrow .... 2 Link to comment Share on other sites More sharing options...
grapau27 Posted May 26, 2020 #2821 Share Posted May 26, 2020 Just now, alpha whiskey said: So happy for you. Must be a massive relief. I've got a good feeling about tomorrow .... 🤞 Link to comment Share on other sites More sharing options...
Canberra forever ! Posted May 26, 2020 #2822 Share Posted May 26, 2020 Me again....still waiting .... Worryingly just read a post on the Facebook page where a gentleman had spoken direct to P&O re his missing refund from March booked through the same TA as me and they admitted that the March refunds from said large TA had all been missed off the system and had not been actioned 🙁 ...... guess that explains my missing refund which was cancelled on the 12th March, but not the refund of the cruise on the 14th March booked direct with P&O 😳 Link to comment Share on other sites More sharing options...
miniyorkie Posted May 26, 2020 #2823 Share Posted May 26, 2020 Am thinking that I may have also fallen into the same abyss for the March Azura transatlantic as I am also still waiting for refund. Link to comment Share on other sites More sharing options...
galeforce9 Posted May 26, 2020 #2824 Share Posted May 26, 2020 2 minutes ago, miniyorkie said: It is the very same T.A for me so perhaps the fb post is correct Me too. Refund awaited requested mid March. Link to comment Share on other sites More sharing options...
miniyorkie Posted May 26, 2020 #2825 Share Posted May 26, 2020 4 minutes ago, galeforce9 said: Me too. Refund awaited requested mid March. Galeforce9. Can I ask have you contacted the TA recently? Link to comment Share on other sites More sharing options...
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