Dadof2kids Posted April 15, 2020 #1 Share Posted April 15, 2020 I see a lot of people have been refunded but we have not seen ours yet. We were scheduled to sail March 30 and waited until Royal canceled. We decided to get the refund because did not know when we were going to be able to sail again. Is there anyone else that was supposed to have already sailed that has not been refunded yet? Link to comment Share on other sites More sharing options...
island284 Posted April 15, 2020 #2 Share Posted April 15, 2020 Cancelled 2 November cruises (deposits only) in early March. One deposit came through last week. Called about the other one and was told there was a glitch on their end. Will reissue it in 30+ days. Cancelled March paid in full cruise for the refund. Haven’t seen a refund as of yet. Trying to be patient but my bank account is hungry. Link to comment Share on other sites More sharing options...
rolloman Posted April 15, 2020 #3 Share Posted April 15, 2020 3 minutes ago, Dadof2kids said: I see a lot of people have been refunded but we have not seen ours yet. We were scheduled to sail March 30 and waited until Royal canceled. We decided to get the refund because did not know when we were going to be able to sail again. Is there anyone else that was supposed to have already sailed that has not been refunded yet? Scroll down a page or so...multiple threads on this subject. Not sure how you can say you see a lot of people being refunded. I see no full refunds to date for Royal cancelled sailings. 1 Link to comment Share on other sites More sharing options...
Dadof2kids Posted April 15, 2020 Author #4 Share Posted April 15, 2020 2 minutes ago, rolloman said: Scroll down a page or so...multiple threads on this subject. Not sure how you can say you see a lot of people being refunded. I see no full refunds to date for Royal cancelled sailings. Thanks Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 15, 2020 #5 Share Posted April 15, 2020 No 1 Link to comment Share on other sites More sharing options...
firefly333 Posted April 15, 2020 #6 Share Posted April 15, 2020 32 minutes ago, Dadof2kids said: I see a lot of people have been refunded but we have not seen ours yet. We were scheduled to sail March 30 and waited until Royal canceled. We decided to get the refund because did not know when we were going to be able to sail again. Is there anyone else that was supposed to have already sailed that has not been refunded yet? Good news someone on another group posted they got refunds for march 27. Its progressing. You should be within the next week. Lots of new threads by impatient folks it seems. Link to comment Share on other sites More sharing options...
Dadof2kids Posted April 15, 2020 Author #7 Share Posted April 15, 2020 1 minute ago, firefly333 said: Good news someone on another group posted they got refunds for march 27. Its progressing. You should be within the next week. Lots of new threads by impatient folks it seems. I don't think people are being impatient. I think we all see what is going on in the cruise industry and are concerned about our cash flow just like the cruise industry is. I will gladly give it back to them in the future but I would rather hold on to it myself. 2 Link to comment Share on other sites More sharing options...
islandwannabee Posted April 15, 2020 #8 Share Posted April 15, 2020 I've been waiting since march 10th, called yesterday and they said it takes 60 days. 1 Link to comment Share on other sites More sharing options...
BP99 Posted April 15, 2020 #9 Share Posted April 15, 2020 46 minutes ago, firefly333 said: Good news someone on another group posted they got refunds for march 27. Its progressing. You should be within the next week. Lots of new threads by impatient folks it seems. On several other posts (also Celebrity posts that is owned by RCL) people got refunds BUT this is: If they filed a dispute with their credit card. Taxes and fees. Drink packages, internet etc. FCC Upgrade cabin refund. etc. BUT no one got the full 100% cruise refund!! The BIG buck refund!! I'm sure you know why!! Link to comment Share on other sites More sharing options...
ablodget2 Posted April 15, 2020 #10 Share Posted April 15, 2020 Canceled a March 16th cruise on March 10th. Called April 8. Rep said refund was issued on April 5 and I should expect it to appear in my bank by Friday April 10. Nothing yet. 1 Link to comment Share on other sites More sharing options...
jknc Posted April 15, 2020 #11 Share Posted April 15, 2020 60 days for a refund is asinine. I hope y’all remember that next time you consider booking a cruise. 4 Link to comment Share on other sites More sharing options...
davekathy Posted April 15, 2020 #12 Share Posted April 15, 2020 Nope. Show me the money! 1 Link to comment Share on other sites More sharing options...
Rare 20165 Posted April 15, 2020 #13 Share Posted April 15, 2020 (edited) we have been waiting about 2 months so we decided to deny the charges on our credit card and see how that goes. Unfortunately we have to do it in writing because the charge was so long ago, mid 2019, but regardless, not overly trusting of RCL these days... Edited April 15, 2020 by 20165 Link to comment Share on other sites More sharing options...
dodgestang Posted April 15, 2020 #14 Share Posted April 15, 2020 I would say a lot of people have been EXTREMELY patient. However patience runs thin....especially if you opted for a refund....having anything from 2k to 20k (or more depending on room and number of people who were sailing) NOT refunded at a time of such economic uncertainty will significantly add stress to people. We opted for the FCC for our sailing that was supposed to leave April 16th and was cancelled. I called yesterday because I have a final payment due May 4th for an August sailing that I want to apply it to because I know I don't want to pop 15k onto my CC in early May...but we are still planning on going in August if (assuming the ship sails). If they don't issue the FCC in time....I may end up just cancelling because I am not going to then allow RC to have 30k in my money in the form of an interest free loan that they won't pay back especially when there appears to be growing chance (*albeit still small IMO) that they won't even be sailing by early August. 4 Link to comment Share on other sites More sharing options...
mafig Posted April 15, 2020 #15 Share Posted April 15, 2020 1 minute ago, BP99 said: It's NOT the deposit. Many (like me) want a refund (that they said the would give for a cancelled cruise after 30 days). No refund (100%) to any one! This is NOT a few dollars deposit to most. After you pay the deposit you have to pay for the cruise. That's the BIG bucks. If they go under you lose it all! You are correct. There are also people waiting for refunds on cancelled cruiseS. Someone over on the Celebrity board was waiting for $20,000+ I don't care who you are, that's a lot of money to lose. 2 1 Link to comment Share on other sites More sharing options...
Rare 20165 Posted April 15, 2020 #16 Share Posted April 15, 2020 5 minutes ago, BP99 said: It's NOT the deposit. Many (like me) want a refund (that they said the would give for a cancelled cruise after 30 days). No refund (100%) to any one! This is NOT a few dollars deposit to most. After you pay the deposit you have to pay for the cruise. That's the BIG bucks. If they go under you lose it all! Thats a heck of a statement and i didnt realize that no one has received a refund. That give me pause especially since these cruise lines have some rough times ahead. Link to comment Share on other sites More sharing options...
BP99 Posted April 15, 2020 #17 Share Posted April 15, 2020 6 minutes ago, 20165 said: Thats a heck of a statement and i didnt realize that no one has received a refund. That give me pause especially since these cruise lines have some rough times ahead. I do not have inside information. My statement was based on what is posted on these boards and yes it could be wrong. Link to comment Share on other sites More sharing options...
Rare 20165 Posted April 15, 2020 #18 Share Posted April 15, 2020 3 minutes ago, BP99 said: I do not have inside information. My statement was based on what is posted on these boards and yes it could be wrong. Oh, im not disagreeing, i just didnt realize that no one or at least the majority of people havent received refunds. I would be contacting my credit card company and denying charges immediately. Link to comment Share on other sites More sharing options...
figment7 Posted April 15, 2020 #19 Share Posted April 15, 2020 For all the people disputing charges, while it may help you get the money removed off the card and not earning interest, you also are creating more work for when the credit card company contacts RCCL and takes a person from processing refunds to figure out if it was a valid charge or not. I know it stinks/sucks waiting for your money to be refunded and it shouldn't be taking this long but you are only lengthening the process either for yourself or for others awaiting refunds. 1 Link to comment Share on other sites More sharing options...
kajunkel225 Posted April 15, 2020 #20 Share Posted April 15, 2020 We requested refund on 3/15 for our 4/5 cruise. I've called twice and am being told it can be anywhere from 30-90 days after scheduled debarkation date before refund is processed. My family paid over 10k for this cruise. Unfortunately I don't think we are ever going to see that money refunded. We went from cruising once a year and now I don't ever plan on cruising again. Link to comment Share on other sites More sharing options...
CruiseEnvy Posted April 15, 2020 #21 Share Posted April 15, 2020 I wonder how long it takes to issue FCCs or refunds for every paid stateroom on every ship, per cruise.... Link to comment Share on other sites More sharing options...
dodgestang Posted April 15, 2020 #22 Share Posted April 15, 2020 Just now, CruiseEnvy said: I wonder how long it takes to issue FCCs or refunds for every paid stateroom on every ship, per cruise.... Worst case scenario, completely manual operation for RCCL.....30 mouse clicks per reservation and a couple copy/pastes ;)......so 3-5 minutes per room accounting for server load and data entry operator boredom 😉 LOLOLOLOLOLOL Sorry.....can't help myself sometimes Link to comment Share on other sites More sharing options...
WeLuvVacation Posted April 15, 2020 #23 Share Posted April 15, 2020 The only thing that bothers me throughout this whole process is that until a curative is developed for this Covid-19 virus cruises will continue to be cancelled. The authorities have basically said that there will be no vaccine until early 2021. So my gripe is that why hasn't RCL and all the other cruise lines just cancelled all activity until then instead of playing this 30 days at a time game that they are playing. Yeah and I know ALL the "reasons" why they don't, I personally just think it is unethical. Same thing goes for the entire sports world, etc. Link to comment Share on other sites More sharing options...
WeLuvVacation Posted April 15, 2020 #24 Share Posted April 15, 2020 20 minutes ago, CruiseEnvy said: I wonder how long it takes to issue FCCs or refunds for every paid stateroom on every ship, per cruise.... With today's modern computer systems not long. It's RCL releasing those credits and refunds back to the customer that takes so long, it's called dragging their feet. Link to comment Share on other sites More sharing options...
Biker19 Posted April 15, 2020 #25 Share Posted April 15, 2020 3 minutes ago, WeLuvVacation said: Same thing goes for the entire sports world Apparently, the Belorussian soccer league (the only in the world still playing) is very popular on TV. Link to comment Share on other sites More sharing options...
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