Captain’s Club Power Up Points

[cruisequeen4ever]

I got my five this week, too. Now done with the Alaska one and look forward to those points!

[annandme]

I got my 5 points, but, my wife only got 4 points.  Geesh!  Sometimes I think this is more trouble than what it's worth.

[sdnich]

I got my 5 and just realized there was an Alaskan webinar ! 

[cluso]

AUS/NZ was my first one.  Do points just show up on my account and/or do you get notified?  Did not see any points yet today.

TIA

[mahasamatman]

2 hours ago, cluso said:

Do points just show up on my account and/or do you get notified?

 

They just show up.

[Ipeeinthepools]

4 hours ago, cluso said:

AUS/NZ was my first one.  Do points just show up on my account and/or do you get notified?  Did not see any points yet today.

TIA

 

We'll be gentle if this was your first one.

[mahdnc]

4 hours ago, cluso said:

AUS/NZ was my first one.  Do points just show up on my account and/or do you get notified?  Did not see any points yet today.

TIA

 

Points just show up without any prior warning.  However this thread is useful for notifying you when points start showing up and when the next opportunity to earn points comes up.

 

See you on board in 8 days!

[beverland]

Good day!  I signed up for this and have never received an email.  Is there a trick to signing up?  We are Elite.

 

[davekathy]

2 minutes ago, beverland said:

Good day!  I signed up for this and have never received an email.  Is there a trick to signing up?  We are Elite.

 

Call the Captains Club. 1-800-760-0654. 

[beverland]

Thank you!

[Fly and Sail]

On 10/6/2022 at 3:59 AM, tmacktravels said:

What a fabulous webinar for Alaska. Have to admit this is one of the first I have watched fully without being distracted. 👏👏 Celebrity  

 

Agreed. I loved this Alaska Webinar. Can't wait for the next season.

[Saturngrl]

I just received my points from September and am only 7 points away from Elite!   We sail in February, so our fingers are crossed for a few more 5-point webinars between now and then! 🤞

[upwarduk]

Just had an email from Celebrity to say that the point from the 18/08/22 Australia quiz has been added to my account.

This should have been added in September, but wasn’t.

When I contacted them after mid September,( adding the attached proof) I was told that they had no record of me doing the quiz and couldn’t see the date the screen shot was taken.

As it was only 10 PUP. points(1C.C point) I didn’t persue

the matter, but I wasn’t happy.

 

My query, do I now have to wait until mid November for the point to be added?

Edited October 18, 2022 by upwarduk

[cruisestitch]

Possibly.  Well, probably.  I had to chase down the point owed to me from August which should have showed up in September and didn’t. I submitted my screen shot as did you.  The point finally showed up in October, the day before the expected 5 points from September did.  Based on that experience, I think you are likely to get your missing point in November.

Edited October 18, 2022 by cruisestitch

[SeasideMemories]

We recently completed the Australia and New Zealand Webinar Power Up activity in September and did not receive the points in October. Have been regularly receiving points for completed activities in the past so not sure what went wrong this time. I sent an email with beginning and end screen shots to the Captain’s Club email (CelebrityEngagementCenter@celebrity.com) over a week ago with no response. Any ideas on a better point of contact number/email? Thanks in advance for any help you can offer.

[Arizona Wildcat]

1 minute ago, SeasideMemories said:

We recently completed the Australia and New Zealand Webinar Power Up activity in September and did not receive the points in October. Have been regularly receiving points for completed activities in the past so not sure what went wrong this time. I sent an email with beginning and end screen shots to the Captain’s Club email (CelebrityEngagementCenter@celebrity.com) over a week ago with no response. Any ideas on a better point of contact number/email? Thanks in advance for any help you can offer.

It will take longer than a week.  Also a bit confused as September was not recently.

[SeasideMemories]

2 minutes ago, Arizona Wildcat said:

It will take longer than a week.  Also a bit confused as September was not recently.

Not sure what is confusing. Completed activity by the Sept 27 cut-off date. Points should have shown up by Oct 14 and didn’t. I gave it a little bit longer just in case and then sent an email to the listed Captain’s Club addr from the Celebrity website. Gave that over a week for a response and have not heard back. Was wondering if there was maybe a better contact phone number or email. 

[AkSusan]

4 minutes ago, SeasideMemories said:

Not sure what is confusing. Completed activity by the Sept 27 cut-off date. Points should have shown up by Oct 14 and didn’t. I gave it a little bit longer just in case and then sent an email to the listed Captain’s Club addr from the Celebrity website. Gave that over a week for a response and have not heard back. Was wondering if there was maybe a better contact phone number or email. 

I started asking about missing cruise points(not power up points), beginning of September, by Captain's Club calling.  He said he would he email the appropriate people 

 

Didn't hear anything!  Sent an email on September 29th, and, finally got an answer October 30th!

 

So, more than likely you're probably looking at a month, for a response 

[SeasideMemories]

10 hours ago, AkSusan said:

 

So, more than likely you're probably looking at a month, for a response 

Thanks! I will give them some more time and then call if needed.

[njguy_south]

Has there been a Power Up since the one on Alaska? I have not seen anything for November.

[annandme]

I didn't receive my points either, so, I called them and spoke to a very pleasant and glib person who said he would send emails to his problem resolution people and committed to call me back in 1 week to personally ensure that the problem was corrected.

 

As I expected, the problem was never corrected and he NEVER called back.  The point of all of this is.....it's more worthwhile to take a hammer to your head then call them and expect something to happen.

[davekathy]

7 minutes ago, annandme said:

I didn't receive my points either, so, I called them and spoke to a very pleasant and glib person who said he would send emails to his problem resolution people and committed to call me back in 1 week to personally ensure that the problem was corrected.

 

As I expected, the problem was never corrected and he NEVER called back.  The point of all of this is.....it's more worthwhile to take a hammer to your head then call them and expect something to happen.

That sounds like a real headache. If possible, post back and let us know how that worked out for you.🤣 

[WrittenOnYourHeart]

1 hour ago, njguy_south said:

Has there been a Power Up since the one on Alaska? I have not seen anything for November.

 

Seems like the new opportunities come out a day or so before the 14th when the previous month's are given.

[mahasamatman]

1 hour ago, WrittenOnYourHeart said:

Seems like the new opportunities come out a day or so before the 14th when the previous month's are given.

 

They can come out any time. The last one (Alaska) was 05 October.

[MamaChach]

Looking to add a few more points to bump up to Elite on our next cruise in March!  Hoping they still make these available now that they are back to full capacity sailings!