Cruise Gopher Posted December 10, 2020 #1 Share Posted December 10, 2020 Didn’t see any recent threads on refund tracking so thought I would start one. Does anyone have any recent data points for how long your refund took (back to your credit card) for cruises canceled by Royal Caribbean due to COVID? Please don’t post about refund times from earlier this year, as things were much more chaotic and different then. I’m most interested in the recent cancellations starting from October and beyond. 1 Link to comment Share on other sites More sharing options...
Biker19 Posted December 10, 2020 #2 Share Posted December 10, 2020 4 hours ago, SkierRobUMN said: Didn’t see any recent threads on refund tracking so thought I would start one. There has been at least 20 with "refund" in the title since October - limit the search to RCI section and title thread. Link to comment Share on other sites More sharing options...
newcruzer2 Posted December 10, 2020 #3 Share Posted December 10, 2020 Had a Alaska may 2021 booked with refundable deposit, cancelled and got credit card refund in less than a week, was booked directly thru RCL 1 Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 11, 2020 Author #4 Share Posted December 11, 2020 Just over a week now since I requested the refund and still no refund back yet. Although overnight I did get an email from Royal stating my cruise planner purchases are being refunded so that might be a good sign it’s coming. Link to comment Share on other sites More sharing options...
Sunshine3601 Posted December 11, 2020 #5 Share Posted December 11, 2020 I received my rcl cancelled dec cruise refund in less than 2 weeks. My jan sailing that was recently cancelled I'm still waiting for but dont remember what date I called to request refund. They said the usual wait is 45 days but I received all of my cruise refunds in 2 to 3 weeks throughout 2020. 1 Link to comment Share on other sites More sharing options...
Basketball wife Posted December 11, 2020 #6 Share Posted December 11, 2020 Has anyone heard anything about their cancelled Infinity sailings Jan 2022? My email dated Nov. 19th said that if I want a refund just “do nothing”. I didn’t expect a quick refund, however, I have received no acknowledgement of my choice whatsoever (TA has been no help🤨🤪). Link to comment Share on other sites More sharing options...
Basketball wife Posted December 11, 2020 #7 Share Posted December 11, 2020 Oops! Thought this was the Celebrity board— still waiting though for an Oasis sailing from August... Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 11, 2020 Author #8 Share Posted December 11, 2020 3 hours ago, Basketball wife said: Has anyone heard anything about their cancelled Infinity sailings Jan 2022? My email dated Nov. 19th said that if I want a refund just “do nothing”. I didn’t expect a quick refund, however, I have received no acknowledgement of my choice whatsoever (TA has been no help🤨🤪). I got my refund from Celebrity in less than 1 week for our canceled Summit Jan 2022 cruise. Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 11, 2020 #9 Share Posted December 11, 2020 Latest round of cancellations: Nine days from submission of request to full refund hitting my credit card. 2 Link to comment Share on other sites More sharing options...
erinsmom03 Posted December 11, 2020 #10 Share Posted December 11, 2020 Cruise planner refunds took 8-10 days for two cruises that I cancelled. Still waiting for the FCC for the deposits on both cruises. Link to comment Share on other sites More sharing options...
kccrzr Posted December 11, 2020 #11 Share Posted December 11, 2020 Yesterday I received a refund in 7 days of the cruise cost minus deposit of a cancelled Feb 2021 Australia cruise. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted December 11, 2020 #12 Share Posted December 11, 2020 recent experience - We had 2 December cruises cancelled on November 2, 2020. Both were booked through Casino Royale. We immedialty asked for a full refund ( taxes and fees and what we paid to upgrade the cabin). The full refund for both was posted to our credit card on November 10, 2020. Of course the refunds came in at several different amounts but they added up to the correct refund expected. AMAZING... just EIGHT DAYS! We had 2 more cruises for January and February that were cancelled on December 2. Waiting for the requested refund for those. M 1 Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 11, 2020 Author #13 Share Posted December 11, 2020 3 hours ago, cruisegirl1 said: recent experience - We had 2 more cruises for January and February that were cancelled on December 2. Waiting for the requested refund for those. M Thanks for the data points. We too are waiting on refunds we requested on Dec 2nd. Hopefully just a few more days now. Link to comment Share on other sites More sharing options...
Rare crusinthrough Posted December 12, 2020 #14 Share Posted December 12, 2020 Part of the Nov cancelled sailings in Oct with $1000 deposit. Received $500 within two weeks. Still waiting for the additional $500. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted December 14, 2020 #15 Share Posted December 14, 2020 (edited) On 12/11/2020 at 2:41 PM, cruisegirl1 said: recent experience - We had 2 December cruises cancelled on November 2, 2020. Both were booked through Casino Royale. We immedialty asked for a full refund ( taxes and fees and what we paid to upgrade the cabin). The full refund for both was posted to our credit card on November 10, 2020. Of course the refunds came in at several different amounts but they added up to the correct refund expected. AMAZING... just EIGHT DAYS! We had 2 more cruises for January and February that were cancelled on December 2. Waiting for the requested refund for those. M Update - Received refund on Dec 14 for one cruise cancelled on December 2. Learned I had not requested a refund for the other cancelled cruise and made the refund request on December 9. I am happy with the current track record of refunds. M Edited December 14, 2020 by cruisegirl1 Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 14, 2020 Author #16 Share Posted December 14, 2020 4 hours ago, cruisegirl1 said: Update - Received refund on Dec 14 for one cruise cancelled on December 2. Learned I had not requested a refund for the other cancelled cruise and made the refund request on December 9. I am happy with the current track record of refunds. M Still haven’t received my refund for the one I requested on Dec 2nd. Hopefully tomorrow? Link to comment Share on other sites More sharing options...
OttoCal Posted December 15, 2020 #17 Share Posted December 15, 2020 I Lift & Shifted my cruise, but the Cruise Planner Refund for the pre-paid stuff was confirmed on December 5 and hit my Capital One credit Card on December 14. Link to comment Share on other sites More sharing options...
Stick93 Posted December 16, 2020 #18 Share Posted December 16, 2020 The January cruise that was cancelled 12/2 - got all my money today! not too bad Link to comment Share on other sites More sharing options...
Rare allisonb22 Posted December 16, 2020 #19 Share Posted December 16, 2020 I had a Jan 2 sailing that was cancelled Dec 2. Opted (rather, did nothing) for the 125% FCC. Still waiting for the taxes/fees, gratuities, and cruise planner purchases to be refunded. No refund as of yet. Also haven't recieved the FCC yet either. Wondering if they will both come on the same days. For anyone that opted for FCC, did you get your refunds and FCC on the same day? Will keep updating..... Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 16, 2020 Author #20 Share Posted December 16, 2020 9 hours ago, Stick93 said: The January cruise that was cancelled 12/2 - got all my money today! not too bad Lucky you! I’m still waiting here. Just curious what was your original sail date in January? I wonder if they are processing them in order of sail date? Link to comment Share on other sites More sharing options...
Stick93 Posted December 16, 2020 #21 Share Posted December 16, 2020 2 hours ago, SkierRobUMN said: Lucky you! I’m still waiting here. Just curious what was your original sail date in January? I wonder if they are processing them in order of sail date? January 24 Link to comment Share on other sites More sharing options...
Cruise Gopher Posted December 16, 2020 Author #22 Share Posted December 16, 2020 1 hour ago, Stick93 said: January 24 Ok so ours was Jan 16, so there goes my theory. Lol Link to comment Share on other sites More sharing options...
cruisegirl1 Posted December 16, 2020 #23 Share Posted December 16, 2020 3 hours ago, SkierRobUMN said: Lucky you! I’m still waiting here. Just curious what was your original sail date in January? I wonder if they are processing them in order of sail date? Not likely. I would call back and make sure the refund request was processed. M Link to comment Share on other sites More sharing options...
molly361 Posted December 16, 2020 #24 Share Posted December 16, 2020 Got my FCC for our December cruise but still waiting for the port fee/taxes refund Link to comment Share on other sites More sharing options...
Stick93 Posted December 16, 2020 #25 Share Posted December 16, 2020 I books through a TA - not sure if that makes a difference. I have always found TA get more done than the average person you call on the phone (Just my experience -may not be everyone's). Link to comment Share on other sites More sharing options...
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