Confirmation for Shareholder OBC?

[EmmasNana]

Does Royal send an email confirming shareholder OBC has been applied or not? I filled out the form several weeks ago and haven't rcvd any info.

[lovelife]

I've never received a confirming e-mail but I do receive a revised booking confirmation showing the added onboard credit.  Usually it takes about a week but I currently have been waiting almost two weeks for a couple I submitted.  Several weeks doesn't sound normal.

[EmmasNana]

Just now, lovelife said:

I've never received a confirming e-mail but I do receive a revised booking confirmation showing the added onboard credit.  Usually it takes about a week but I currently have been waiting almost two weeks for a couple I submitted.  Several weeks doesn't sound normal.

Thanks, I guess I will try again.

[twangster]

Yes, I've always received confirmation and amounts of OBC for each booking.

 

[neverbeenhere]

I've only been able to see the OBC come added to the Cruise Planner, Pre-Cruise On-board credit available.. Never have I received an email confirming it from Royal Caribbean.

[molly361]

I have received a confirmation email around 98% of the time  Just lately I have not received a couple of them

[dswallow]

I've always received a confirming email when I email the request.

 

I've never received a confirming email when I've used the newer online form. I just eventually see the credit appear when I happen to be in the Cruise Planner.

I do still receive confirming emails using the Special Needs Request online form. So it's just some idiotic crappy poorly coded Royal Caribbean-side implementation failing to send emails somewhere, again, I'm sure.

[alexgtp]

Hmm I have never received confirmation. I always just see it in my cruise planner.

[neverbeenhere]

It's confirmed... Consistency!!!!

[CruisinNole]

2 hours ago, neverbeenhere said:

I've only been able to see the OBC come added to the Cruise Planner, Pre-Cruise On-board credit available.. Never have I received an email confirming it from Royal Caribbean.

Same here. Took a couple of weeks to show up.

[clearlake_cruiser]

I just sent in two shareholder OBC requests via email, and was shocked to receive email confirmation back later today! Maybe lucky, this was not my normal experience

[Jkaczanowski]

49 minutes ago, clearlake_cruiser said:

I just sent in two shareholder OBC requests via email, and was shocked to receive email confirmation back later today! Maybe lucky, this was not my normal experience

If you don’t mind answering, what email address did you send your request to?  Thanks!

[clearlake_cruiser]

Send to shareholderbenefit@rccl.com

 

[Jkaczanowski]

Just now, clearlake_cruiser said:

Send to shareholderbenefit@rccl.com

 

thanks!

[keyboardjunkie]

I know Royal is trying  a 'new format' but I can't find anyplace that lists OBC (it usually appeared on the top right of the page).

 

Has anyone figured out where you can find the OBC in 'Plan My Cruise" when the main page displays as "My Royal Cruise"?  (This does not occur on every ship just the newer ones.)

 

[Biker19]

8 hours ago, keyboardjunkie said:

I know Royal is trying  a 'new format' but I can't find anyplace that lists OBC (it usually appeared on the top right of the page).

It's in the same spot for me. If you try to book anything in the planner, the OBC, if there's any, should show up at check out.

[jerseygirl74]

16 hours ago, EmmasNana said:

Thanks, I guess I will try again.

I used to receive email conformation but I haven't on the last few.  Call Royal and have them check to see if it is showing up.  If it is, have them send you a new confirmation.  If not, fill out the form again.  

[keyboardjunkie]

2 hours ago, Biker19 said:

It's in the same spot for me. If you try to book anything in the planner, the OBC, if there's any, should show up at check out.

 

Thanks Biker19 for the response.  Have you tried it on a booking for one of the newer ships (i.e. Odyssey) in 2022?  Mine shows up with a total different page than what is usually displayed.  It says "My Royal Cruise" at the top and has a totally different format. It's just different and I can't locate where an OBC might be displayed.

 

Guess I will try your idea of putting something in the cart and see if it shows me OBC available.  Thank you!

[crzndeb]

I just sent one in last week for a B2B in Oct. I got the generic email, that they received, and a few hours later, an email confirming it was credited. I logged into my cruise planner, and it was on both legs. 

[Biker19]

5 minutes ago, keyboardjunkie said:

Have you tried it on a booking for one of the newer ships (i.e. Odyssey) in 2022?

No, but the checkout page should show it.

[shoptom]

I filled out the only form twice and received no response for over a month each so I switched to an email submission.  Received email confirmation the same day although it referenced twice the amount I was supposed to receive and that it would only appear during the sailing.  The correct amount was visible online six weeks later.

[salboz]

On 8/18/2021 at 8:22 PM, clearlake_cruiser said:

Send to shareholderbenefit@rccl.com

 

I didn't know you could email it.  Gives an address to Investor relations in Miami on the form.  Thanks for the info

[TheBucketLister]

Does anyone know if you are eligible to get both the Shareholder OBC and the WOW Sale OBC?

[Biker19]

3 hours ago, TheBucketLister said:

Does anyone know if you are eligible to get both the Shareholder OBC and the WOW Sale OBC?

The Shareholder OBC should be combinable with other discounts.

[AlohaLivin]

I recently submitted 4 with no confirmation received (actually kept having to go back to do each one because when I checked that there was another cruise to add I would get an error message after). I did notice that two of the cruises submitted had the OBC applied however. Would be nice to get a confirmation (not sure I have had one in the past).