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MSC Divina Change from 3 day to 7 day

Speasda

By Speasda,
in MSC Cruises

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mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted
20 minutes ago, LadySpoilt said:

I agree with your "Their screw up, they pay" as I am quite certain had I made the mistake I would have ended up paying severely with them.  There would be no "I understand you made a mistake...we will just cancel it and you can get off scot free". With it being less than 40 days out they would have not only hit me with the deposit penalty but the entire amount as a penalty.

That is correct! And a great point.

I actually now don't think putting me on a another ship is just OK.   I want compensation for the major inconvenience especially if its not on that week.  I have a short window of availability, and 5 additional cruises with MSC alone.

 Question is what would be fair compensation for their screw up and money grab on their part?

Steve

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Speasda

Speasda

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Posted
10 minutes ago, Adian80 said:

I don't have an email either. 

I got the email.  It actually went to my daughter's email (Second passenger).  Here is my favorite part.  I have to cancel for a refund today if I want that option....

 

image.png.de0cdba78babe6c5811522f05b6135ec.png

 

 

 

FULL TEXT - 

 

We are reaching out regarding a change that has been made to your cruise reservation, Booking: 38561541

MSC Cruises has finalized an agreement with SalsaCruise.com for a 7-night charter of MSC Divina departing Port Canaveral on October 24 returning October 31, 2021. This has resulted in the cancellation of the following cruise itineraries:
  • MSC Divina 4-night cruise departing October 24, 2021 returning October 28, 2021
  • MSC Divina 3-night cruise departing October 28, 2021 returning October 31, 2021
We apologize for this disruption to your travel plans and would like to offer you the following choices:
  1. Cruise on MSC Divina October 24-31 as a part of the SalsaCruise.com Dance and Latin Music Charter-
    • MSC will protect your 3- or 4-night cruise fare, taxes, gratuities and offer Balcony Staterooms to guests who choose to sail on the 7-night Salsa Cruise. This applies to bookings of Interior, Oceanview, and Balcony staterooms. All charter programming, dance and entertainment events are open to all guests sailing on the Salsa Cruise at no additional cost.
    • All shore excursions will be canceled and need to be rebooked with the new itinerary. Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
    • Guests who decide to sail on the new 7 -night charter, should contact their Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 our representatives will be happy to finalize your booking arrangements.
    • For additional information regarding this 7-night charter visit: https://salsacruise.com/theship/ or YouTube
  2. Rebook your cruise to a different date- Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
  3. Request a full refund - Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 no later than Monday September 20, 2021
Please be reminded: All guests are required to be fully vaccinated to cruise to The Bahamas & Caribbean during the charter. Please visit the Health and Safety and select Bahamas and Caribbean Cruises to review all boarding protocols and testing requirements, here: https://www.msccruisesusa.com/health-and-safety-measures/caribbean-cruises
We thank you for choosing MSC Cruises and we apologize for any inconvenience this itinerary change may have caused.
Sincerely,
MSC Cruises USA
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mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted (edited)

Wow.

 

Will wait to see what they do with us 7 nighters.

 

I see the fine print...............  MSC Cruises has finalized an agreement with SalsaCruise.com for a 7-night charter of MSC Divina departing Port Canaveral on October 24 returning October 31, 2021. This has resulted in the cancellation of the following cruise itineraries:.............

 

So this was finalized after we booked. 

 

I wonder for the 7 night people, will they offer us something if we decide to stay on the Salsa cruise?

Steve

Edited by mscdivina2016
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Adian80

Adian80

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Posted
9 minutes ago, Speasda said:

I got the email.  It actually went to my daughter's email (Second passenger).  Here is my favorite part.  I have to cancel for a refund today if I want that option....

 

image.png.de0cdba78babe6c5811522f05b6135ec.png

 

 

 

FULL TEXT - 

 

We are reaching out regarding a change that has been made to your cruise reservation, Booking: 38561541

MSC Cruises has finalized an agreement with SalsaCruise.com for a 7-night charter of MSC Divina departing Port Canaveral on October 24 returning October 31, 2021. This has resulted in the cancellation of the following cruise itineraries:
  • MSC Divina 4-night cruise departing October 24, 2021 returning October 28, 2021
  • MSC Divina 3-night cruise departing October 28, 2021 returning October 31, 2021
We apologize for this disruption to your travel plans and would like to offer you the following choices:
  1. Cruise on MSC Divina October 24-31 as a part of the SalsaCruise.com Dance and Latin Music Charter-
    • MSC will protect your 3- or 4-night cruise fare, taxes, gratuities and offer Balcony Staterooms to guests who choose to sail on the 7-night Salsa Cruise. This applies to bookings of Interior, Oceanview, and Balcony staterooms. All charter programming, dance and entertainment events are open to all guests sailing on the Salsa Cruise at no additional cost.
    • All shore excursions will be canceled and need to be rebooked with the new itinerary. Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
    • Guests who decide to sail on the new 7 -night charter, should contact their Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 our representatives will be happy to finalize your booking arrangements.
    • For additional information regarding this 7-night charter visit: https://salsacruise.com/theship/ or YouTube
  2. Rebook your cruise to a different date- Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
  3. Request a full refund - Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 no later than Monday September 20, 2021
Please be reminded: All guests are required to be fully vaccinated to cruise to The Bahamas & Caribbean during the charter. Please visit the Health and Safety and select Bahamas and Caribbean Cruises to review all boarding protocols and testing requirements, here: https://www.msccruisesusa.com/health-and-safety-measures/caribbean-cruises
We thank you for choosing MSC Cruises and we apologize for any inconvenience this itinerary change may have caused.
Sincerely,
MSC Cruises USA

What this doesn't specify is if you will have to pay a fare increase when you rebook. There's also no mention of this of us that booked as a 7 night. 

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Speasda

Speasda

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Posted
1 minute ago, Adian80 said:

What this doesn't specify is if you will have to pay a fare increase when you rebook. There's also no mention of this of us that booked as a 7 night. 

I am taking it that I will have an extra fee when I rebook.  

 

I am on hold now trying to get clarification about only having until today to make a decision on refund.  Good thing I read this email when I got it....

 

I think I am going refund and putting MSC behind me.  Thoughts on Celebrity?  

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LadySpoilt

LadySpoilt

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Posted

 

3 minutes ago, Adian80 said:

What this doesn't specify is if you will have to pay a fare increase when you rebook. There's also no mention of this of us that booked as a 7 night. 

 No mention of the YC cruisers either.  Notice it only talks about interior to Balcony rooms. 

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mscdivina2016 "Live from...." Rare

mscdivina2016

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Posted
4 minutes ago, Adian80 said:

What this doesn't specify is if you will have to pay a fare increase when you rebook. There's also no mention of this of us that booked as a 7 night. 

Well from a contract point, they did cancel the 3 & 4 night sailings.

 

The 7 night people, they did not cancel our cruise, so they need to cancel us which brings the T&C into play.  I would entertain staying on Salsa cruise as we are actually Dancers. Sincet his will be a total disruption of a regular cruise, whats the offer?

STeve

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LadySpoilt

LadySpoilt

Posted
Posted
3 minutes ago, Speasda said:

I am taking it that I will have an extra fee when I rebook.  

 

I am on hold now trying to get clarification about only having until today to make a decision on refund.  Good thing I read this email when I got it....

 

I think I am going refund and putting MSC behind me.  Thoughts on Celebrity?  

Speasda, were you a 7 day or 3/4?

Also, we love Celebrity and have 2 future ones booked on them

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Speasda

Speasda

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Just now, mscdivina2016 said:

Well from a contract point, they did cancel the 3 & 4 night sailings.

 

The 7 night people, they did not cancel our cruise, so they need to cancel us which brings the T&C into play.  I would entertain staying on Salsa cruise as we are actually Dancers. Sincet his will be a total disruption of a regular cruise, whats the offer?

STeve

I think the offer is you get to engage in all of the salsa entertainment plans.  They must have cut a deal with the salsa cruise leaders.  That sounds to me like the rest of the entertainment team gets a week off.  That will not give me a proper view of what MSC is like.  I have determined they are not staffing the call center adequately.

 

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LadySpoilt

LadySpoilt

Posted
Posted (edited)
7 minutes ago, mscdivina2016 said:

Well from a contract point, they did cancel the 3 & 4 night sailings.

 

The 7 night people, they did not cancel our cruise, so they need to cancel us which brings the T&C into play.  I would entertain staying on Salsa cruise as we are actually Dancers. Sincet his will be a total disruption of a regular cruise, whats the offer?

STeve

I too would go on it.  Not my first choice (that would be to just let me rebook at the  same price on another date)  but considering what it would cost me to change....we would "suffer" through it.  We can hide in in the YC during the day and venture out to the casino at night.  As it stands we would have our YC Deluxe  grand suite ( same room) for 2 weeks and retain our $ 928.00 on board credit (from a previously cancelled covid cruise)

 

Just saw your post Steve....

Not worth it to me then.  I chose YC for as they advertise, Peace and Serenity.   Not bump bump bump every night till 5am they state.

Steve

 

I had not factored that in.  Will have to think on it.

Edited by LadySpoilt
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mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted (edited)
5 minutes ago, LadySpoilt said:

I too would go on it.  Not my first choice but considering what it would cost me to change....we would "suffer" through it.  We can hide in in the YC during the day and venture out to the casino at night.  As it stands we would have our YC Deluxe  grand suite ( same room) for 2 weeks and retain our $ 928.00 on board credit (from a previously cancelled covid cruise)

I only have $200 in OBC but I too have a YC GS for under $3k.    I have many questions though. Will the regular entertainment be going on? Will the lounges be all Latin? Or a mix like they have in past. I have been on this ship 3 times so I know whats what.

 

 

I have questions.... Will our Status be honored? All YC benefits and perks?

Edited by mscdivina2016
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Adian80

Adian80

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Posted
7 minutes ago, mscdivina2016 said:

Another thought. Why did our YC reservations get moved to deck 8 cabins if we are able to stay?  I assume that if they booked the whole ship, they get all the cabins so the executives would want the better stuff.

Steve

I was wondering the same thing. I'm not cool with being in a regular balcony not in the YC. 

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mscdivina2016 "Live from...." Rare

mscdivina2016

Posted
Posted (edited)
5 minutes ago, Adian80 said:

I was wondering the same thing. I'm not cool with being in a regular balcony not in the YC. 

I would not even consider it. I want the private restaurant, lounge, pool, all of it, thats what I booked and paid for.

STeve

 

A further thought, If they email us, that can be considered our written notice as required under the T&C.  Question is whether they will follow the T&C.

Edited by mscdivina2016
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Speasda

Speasda

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1 hour ago, Speasda said:

I got the email.  It actually went to my daughter's email (Second passenger).  Here is my favorite part.  I have to cancel for a refund today if I want that option....

 

image.png.de0cdba78babe6c5811522f05b6135ec.png

 

 

 

FULL TEXT - 

 

We are reaching out regarding a change that has been made to your cruise reservation, Booking: 38561541

MSC Cruises has finalized an agreement with SalsaCruise.com for a 7-night charter of MSC Divina departing Port Canaveral on October 24 returning October 31, 2021. This has resulted in the cancellation of the following cruise itineraries:
  • MSC Divina 4-night cruise departing October 24, 2021 returning October 28, 2021
  • MSC Divina 3-night cruise departing October 28, 2021 returning October 31, 2021
We apologize for this disruption to your travel plans and would like to offer you the following choices:
  1. Cruise on MSC Divina October 24-31 as a part of the SalsaCruise.com Dance and Latin Music Charter-
    • MSC will protect your 3- or 4-night cruise fare, taxes, gratuities and offer Balcony Staterooms to guests who choose to sail on the 7-night Salsa Cruise. This applies to bookings of Interior, Oceanview, and Balcony staterooms. All charter programming, dance and entertainment events are open to all guests sailing on the Salsa Cruise at no additional cost.
    • All shore excursions will be canceled and need to be rebooked with the new itinerary. Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
    • Guests who decide to sail on the new 7 -night charter, should contact their Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 our representatives will be happy to finalize your booking arrangements.
    • For additional information regarding this 7-night charter visit: https://salsacruise.com/theship/ or YouTube
  2. Rebook your cruise to a different date- Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584
  3. Request a full refund - Please contact your Travel Agent or, if you booked directly with MSC Cruises, call us at 1 (866) 420-3584 no later than Monday September 20, 2021
Please be reminded: All guests are required to be fully vaccinated to cruise to The Bahamas & Caribbean during the charter. Please visit the Health and Safety and select Bahamas and Caribbean Cruises to review all boarding protocols and testing requirements, here: https://www.msccruisesusa.com/health-and-safety-measures/caribbean-cruises
We thank you for choosing MSC Cruises and we apologize for any inconvenience this itinerary change may have caused.
Sincerely,
MSC Cruises USA

 Guess what! This email was sent in error according to my call with Benjamin in customer service.  He was very shocked the phone number listed on the email leads me to him and the normal MSC phone tree. 

 

I am told Corporate should not have sent that email out today.  They do not yet have the authority to make the refunds and they will not have the ability until 9/27.  He also said I would be receiving an email saying I have to call no later than  9/27 to get a full refund.  If you read that again you may see the flaw - the last day I can all is 9/27 but the first day they can make a refund is 9/27.  The mess continues.  

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