Scarlet Lady / Live / Solo - Oct 6 - 10 2021...

[CallistaSkye]

2 minutes ago, soccersharon said:

Honestly, I would take to social media to let them know how inept Virgin has been.  That may get their attention.

That's what I was thinking too. Twitter or Instagram or FB would be good. That's seriously really screwed up that they are doing that. USUALLY when people win a prize and have paid for an upgrade, they get treated really well. Not thrown under the bus like this. 

[lilchuckie]

13 minutes ago, sid_9169 said:

I swear to you that Virgin Voyages customer service is the WORST EVER of any cruise line... I just spent another hour and a half on hold and trying to deal with them... I've already LOST the XL Sea Terrace that I paid for months ago... Now, they're trying to jerk me out of the couple of hundred dollars I paid over and above the amount of the Shipload of Love contest... They're saying that they'll refund me  $74 and I'll have an extra $100 on Sailor Loot, even though I paid $174 over and above the amount of the prize anyway... The way I see it, is that money belongs to me, and if I have $100 in Sailor Loot, then that's above and beyond the money I've already paid... I really hate even having to deal with them at this point... I have to admit that I did end up using some "salty" language with the customer service representative... They tried to defend it by saying that they were trying to give me back money that I had already paid to them, but I insisted that I don't care about the money, it's a principal at this point... I just wanted exactly what I paid to them already, plus the "claimed" hundred dollars in Sailor Loot... After about an hour on the phone, hopefully this is all worked out... I'm going to tell you right now, that dealing with Virgin Voyages is an excruciating process, and I almost regret booking with them altogether...

 

 

They probably gave you a run of the house room when you won, most contests with prizes like that usually have that in the official rules (I've won a few "free" cruises in onboard drawings and free hotel rooms over the years at my local casino and in vegas.) Pretty much every time I've won one I've had to upgrade it or been stuck in a really bad room. Even with the upgrade, you were always the person who was going to get bumped first. I'd guess that they are so new that the customer service agents aren't able to explain that to you. 

[lazydayz]

Sid, I hope you can put all of this behind you and have a great cruise.  All packed? 

[chefestelle]

Hi Sid. I only just discovered your review yesterday and have really enjoyed catching up. I just wanted you to know that I had a cruise that had a really bad start to it (you are way more cruised than I am so I'm sure it paled in comparison). To make matters worse, I was on the last thread of my last nerve at work when I finally got to go. The botch ups were not the cruise line but the airlines. It was a really inauspicious beginning to the cruise, but we made it on board on time and the rest was pure enjoyment. Just remember how much you really want this cruise and let it be everything you hoped for. As for the rest of the "aggravation" (an understatement in your case), this too shall pass. 

[jbhcw]

Sid...cannot believe this has happened to you!  But then again....in these days and times....I guess I can...it totally sucks...I'm hoping you can at least have a good cruise and maybe once on board can negotiate a better deal....That is really really bad customer service..and I would let everyone I could know..It's been a cluster since you first started dealing with them...

 

Safe trip today and try to have a good cruise...hope the food makes up for all this...

[sid_9169]

Travel day!... On the one hand, I sort of feel bad about yelling at the customer service rep at Virgin Voyages, but I also feel that they're being completely unfair to a customer who has already suffered seven cancellations, and had the faith to rebook with them yet again... Anyhoo, hopefully the on board experience will make things right with the World... 

 

 

 

[Slainte57]

Happy travels, Sid! We’ve all been waiting for this. Let the party begin!

Looking forward to food and drink pOrn.

Hopefully you can sort it out once onboard. Tell them your Tribe, which is many, are not happy  Give them the link to your “Live” cruise 

 

[odie1024]

Safe travels Sid and have a blast, you so deserve this. Hopefully things will be super once you get on board. Cannot wait to follow along and they better treat you like a Superstar. 

[CruisinMama2003]

Sid, safe travels to you today! I know you have been waiting F.O.R.E.V.E.R for this cruise, i hope you have the best time! Cheers 🍹

[kpark895]

Sid, have a safe trip to Florida - can't wait for the pictures from your walkabout later!

[BohJang]

Bon Voyage Sid!

[meatball_nyc]

Sid, have a safe flight!

 

Enjoy your time in the MIA...we expect lots of food and booze p0rn pics.

 

Happy Vacation!!!!

 

 

[sid_9169]

Let's get this show on the road!...

 

 

[prbffd28]

Safe travels Sid, hope your trip is well worth all the headaches you've had to deal with!! Bon Voyage!

[sid_9169]

Uber is en route...

 

 

 

[soccersharon]

Safe travels, Sid!

[All-ready2cruise]

12 hours ago, sid_9169 said:

Me too!!

[sid_9169]

The Uber showed up pretty quickly, and I was on my way to the Marta station... I was telling the driver how it was charging me thirty bucks to go what amounts to a couple of miles. He said that he would cancel my ride and take me there for $20 in cash, so that's what I did... I'm here waiting on the train now, and I'm glad that I brought both of my Breeze cards, because one was completely empty...

 

Next stop, the Atlanta airport...

 

 

[JandPB]

I’m all caught up and ready to live vicariously through you. VV sounds like a cluster up to this point. I hope it gets better. 

[sid_9169]

On the train...

 

 

[TravelGirlinDallas]

Love the red shoes, Sid! Hope your vacation makes up for all of the prior hassles!!!

[sid_9169]

It's going to be an extremely long day wearing this darn mask...

[sid_9169]

Looks like I'm heading to gate A33

 

 

[Hogladyrider]

and HE's off the party has started...........

[sid_9169]

They changed the location of the TSA pre check, so I enjoyed a little adventure on the way to security... Luckily, my bags cleared the scanner without a trip to the naughty room, and I'm now at the gate with plenty of time to spare... Next stop: Miami!!!...