lovetocruisee Posted November 4, 2021 #1 Share Posted November 4, 2021 I have been trying for 2 days to get through to Celebrity. Has anyone gotten through Link to comment Share on other sites More sharing options...
jelayne Posted November 4, 2021 #2 Share Posted November 4, 2021 Yes got through Tuesday late morning without a wait time. Link to comment Share on other sites More sharing options...
LGW59 Posted November 4, 2021 #3 Share Posted November 4, 2021 53 minutes ago, lovetocruisee said: I have been trying for 2 days to get through to Celebrity. Has anyone gotten through Yes many times with very minimal wait times Link to comment Share on other sites More sharing options...
zino5 Posted November 4, 2021 #4 Share Posted November 4, 2021 Same here have called 3x a day since Tuesday waiting 30 min each time and 1x so far today. Have to hang up after as I have to get back to work Link to comment Share on other sites More sharing options...
hrhdhd Posted November 4, 2021 #5 Share Posted November 4, 2021 I called last night around 6:30 to re-price my cruise and had an agent in about 4 minutes. Link to comment Share on other sites More sharing options...
rjbagg Posted November 4, 2021 #6 Share Posted November 4, 2021 I have been most successful in getting to an agent in under 5 minutes when I have called between 8am and 9am ET. Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #7 Share Posted November 4, 2021 On a similar vein is there a) a special number to call when off to your cruise /travel days in case of emergency or travel issues? and b) # to be contacted on the ship in case of emergency? (to leave at home?) Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #8 Share Posted November 4, 2021 1 hour ago, hrhdhd said: I called last night around 6:30 to re-price my cruise and had an agent in about 4 minutes. What are the 'hours' of the 1-888 number? I am trying to reach them with no luck - may need to plan this better? LOL Link to comment Share on other sites More sharing options...
lovetocruisee Posted November 4, 2021 Author #9 Share Posted November 4, 2021 17 minutes ago, Froufie said: What are the 'hours' of the 1-888 number? I am trying to reach them with no luck - may need to plan this better? LOL Still on hold - 4 hours Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #10 Share Posted November 4, 2021 13 minutes ago, lovetocruisee said: Still on hold - 4 hours I just called at 2:12 pm and off the phone about 2:35 pm - with a $289 DISCOUNT and revised invoice mailed to me! YAAY! 🙂 Link to comment Share on other sites More sharing options...
LadyBerard Posted November 4, 2021 #11 Share Posted November 4, 2021 Called at 12:45 p.m. today and still on hold. Link to comment Share on other sites More sharing options...
LGW59 Posted November 4, 2021 #12 Share Posted November 4, 2021 17 minutes ago, LadyBerard said: Called at 12:45 p.m. today and still on hold. Why do you stay on hold for 2 hours? Many many posters here report-30 wait times, myself included. Hang up try again, call early am or later pm. Link to comment Share on other sites More sharing options...
LadyBerard Posted November 4, 2021 #13 Share Posted November 4, 2021 16 minutes ago, LGW59 said: Why do you stay on hold for 2 hours? Many many posters here report-30 wait times, myself included. Hang up try again, call early am or later pm. Not a big deal. Have my phone on speaker and I'm cooking, etc. Link to comment Share on other sites More sharing options...
Kidd Posted November 4, 2021 #14 Share Posted November 4, 2021 Can you not call your Celebrity Vacation Planner? I got a number and extension when I booked my last cruise and just call him each time. I just leave a message and he calls me back, usually within a few hours if it isn’t his day off. Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #15 Share Posted November 4, 2021 4 minutes ago, Kidd said: Can you not call your Celebrity Vacation Planner? I got a number and extension when I booked my last cruise and just call him each time. I just leave a message and he calls me back, usually within a few hours if it isn’t his day off. Never got any info when I first booked my cruise - so don't have a specific person to contact 😞 Link to comment Share on other sites More sharing options...
dateacher Posted November 4, 2021 #16 Share Posted November 4, 2021 My TA was on for 2 hours when she kicked off hold. There has got to be a better way. Link to comment Share on other sites More sharing options...
hrhdhd Posted November 4, 2021 #17 Share Posted November 4, 2021 4 minutes ago, Froufie said: Never got any info when I first booked my cruise - so don't have a specific person to contact 😞 You didn't get an invoice? The number is at the top left-ish corner. Link to comment Share on other sites More sharing options...
LGW59 Posted November 4, 2021 #18 Share Posted November 4, 2021 2 hours ago, lovetocruisee said: Still on hold - 4 hours I am sorry but I just absolutely do not believe this. Link to comment Share on other sites More sharing options...
lovetocruisee Posted November 4, 2021 Author #19 Share Posted November 4, 2021 1 minute ago, LGW59 said: I am sorry but I just absolutely do not believe this. Well, that’s a shame. It’s not the first day either. Will try again at about 6 pm Link to comment Share on other sites More sharing options...
Gatordad1967 Posted November 4, 2021 #20 Share Posted November 4, 2021 have your TA make that call for you. Link to comment Share on other sites More sharing options...
Oceangoer2 Posted November 4, 2021 #21 Share Posted November 4, 2021 (edited) 1 hour ago, Froufie said: Never got any info when I first booked my cruise - so don't have a specific person to contact 😞 Ask for one now...not too late. Invaluable and time saving. Had 3 over 10 years and last 2 promoted. Hopefully my present one (2 years) will get past the 3 year mark. ALWAYS answers my emails, but I can tell it's on her own time and later at night. I think she's so busy all day with phone calls and callbacks, the emails are last to get to. I don't need an answer right away and if I did, like a cabin change, I put it on hold, let her know, and she changes for me, sends a confirmation right away, and removes the hold. For 20% or 1/2 off 2nd guest, I emailed her, asked re qualification, she notified me via email and sent the confirmation with the reduced amount. Makes both of our lives simpler. Edited November 4, 2021 by Oceangoer2 2 Link to comment Share on other sites More sharing options...
Missymo Posted November 4, 2021 #22 Share Posted November 4, 2021 6 hours ago, lovetocruisee said: I have been trying for 2 days to get through to Celebrity. Has anyone gotten through I have been fortunate to not have long wait times when calling Celebrity. I found if I call in the evening , wait time 10 to 20 minutes . Tuesday I I needed to ask questions and change itinerary , called around 10 AM. waited maybe 20 minutes. They do answer the phones, try calling early morning or late evening. Be prepared to wait, but usually under a half hour. 1 Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #23 Share Posted November 4, 2021 2 hours ago, hrhdhd said: You didn't get an invoice? The number is at the top left-ish corner. Top left corner says Vacation Planner Canada and underneath it says ATTN: and a 6 digit number? Is that an extension or something? Not sure who I would contact? Link to comment Share on other sites More sharing options...
Froufie Posted November 4, 2021 #24 Share Posted November 4, 2021 (edited) 1 hour ago, Oceangoer2 said: Ask for one now...not too late. Invaluable and time saving. Had 3 over 10 years and last 2 promoted. Hopefully my present one (2 years) will get past the 3 year mark. ALWAYS answers my emails, but I can tell it's on her own time and later at night. I think she's so busy all day with phone calls and callbacks, the emails are last to get to. I don't need an answer right away and if I did, like a cabin change, I put it on hold, let her know, and she changes for me, sends a confirmation right away, and removes the hold. For 20% or 1/2 off 2nd guest, I emailed her, asked re qualification, she notified me via email and sent the confirmation with the reduced amount. Makes both of our lives simpler. Would love to get one but really want a 'good' one as I have had experiences with those not that fast to respond or knowledgeable. I did ask some of my cruising friends - but no one had a 'celebrity' planner How do you even 'ask' for one? I guess I would be on hold for another while? LOL. Maybe next time I have to call for pricing or something I can ask? Edited November 4, 2021 by Froufie Link to comment Share on other sites More sharing options...
oakgrove girl Posted November 4, 2021 #25 Share Posted November 4, 2021 I just got of the phone I was on hold for 1hour 46 minutes. Today final payment day, problem solved in 3 minutes go figure. 🤔 Link to comment Share on other sites More sharing options...
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